Optimizing Vendor Management
Cecilia Iros, Co-founder, Vendor Manager
Agenda IMTT at a Glance Resources Challenges IMTT’s Vendor Management Approach Story 1: Expertise Story 2: Alignment Story 3: Know your Resources Your Success Stories
IMTT at a Glance
RLV: English, Spanish, Portuguese Vendors: freelancers + LSPs Clients: MLVs + direct clients
Has a Vendor Manager
The Region: Resources Are Next
DoorPiece of cake!
21 countries 2 languages Mainly: Argentina and Brazil
Spanish Freelancers in ProZ:6239 in Argentina2779 in Mexico
Piece of Cake?
Growing Inflation Many Opportunities Maturing Industry
It’s hard for vendors to leave their comfort zone.
Proactive and targeted recruiting Evaluation and follow up Technology Processes/Models Training Building loyalty and satisfaction
The Client:
Manufacturer of heavy duty construction and transportation equipment (manuals for engineers)
Large volumes + Very tight deadlines Competitive rates
The Resources:
Nice team of technical translators Only one mechanical engineer + translator.
The Dilemma:
No time for cloning the expert!
The Solution:
Change of paradigm Make the most of the expert
Renato Beninatto, IMTT Vendor Management Seminar, Mexico, 2008*
TEP @ IMTT
Team involvement throughout the project
Team
Leader
The Outcome:
A model that works for this scenarioMore accountable translators Best use of the expert’s knowledge
The Client:
No content management – Localization a NO thought
No knowledge of CAT tools – Ugly files! Implants – No reference
Educating the Client:
Content creation and management
Tools Reference and training
Continuous feedback and support
The Team:
Very knowledgeable – comfortable Tools Medical translators and editors + MDs
Vendor Management:
Alignment Tools Training
Continuous feedback and support
The Outcome:
•Improved Content•Understand Tools •Share Reference
•More Flexibility •Use Tools •Trained Team
Success Story 3: Know your Resources
The Outcome
Not for linguistic divas!
Thank you!
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