PROGLOBALBUSINESSSOLUTIONSPROGLOBALBUSINESSSOLUTIONSYOUR ONE STOP OUTSOURCING PARTNERYOUR ONE STOP OUTSOURCING PARTNER
OVERVIEW• Proglobalbusinesssolutions is a service oriented marketing Indian company .We
provide diverse outsourcing or off shoring solutions under one platform. • Managed by entrepreneurs with a pleasing track record in offshore or outsourcing
to India, the company is headed by a team which has 20 plus years of exposure to all aspects of the functioning of IT and ITES units.
• Our Vision• Our vision is to bring the global outsourcing industry closer and provide customer
with quality and affordable solutions.• Our Mission• Our mission is to provide clients with reliable need based solutions across different
business verticals and requirements under one• platform.
GLOBAL PRESENCE• We provide services from India & also through our delivery partner centers spread
across different continents. Our 24*7 delivery centers supporting multilingual projects are qualitative, reliable & have excellent track record of even serving fortune companies. Apart from Indian Offices our execution centres are also located in Americas, Europe & Africa
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GLOBAL PRESENCEGLOBAL PRESENCE
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CALL CENTER SERVICES
INBOUND CALL CENTER SERVICES.
OUTBOUND CALL CENTER SERVICES
TECHNICAL SUPPORT SERVICES
DISASTER RECOVERY SERVICES (BCP)
EMAIL & CHAT SUPPORT
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VIRTUAL ASSISTANT SERVICE7
MULTILINGUAL CALL CENTER SERVICES8
DATA VALIDATION SERVICES
MARKET RESEARCH (CATI,CAPI,CAWI)9
DATA ENTRY SERVICES
ONLINE DATA ENTRY
DATA CAPTURE SERVICES
DATA CLEANSING / ENRICHMENT
SCANNING/ OCR/ INDEXING
WEB RESEARCH / DATA MINING
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DOCUMENT MANAGEMENT7
DATA ABSTRACTION8
FORM PROCESSING
DATA ANALYTICS9
DATABASE DEVELOPMENT & MIGRATION10
PHOTO EDITING SERVICES
PHOTO RETOUCHING
PHOTO CLIPPING
PHOTO RESTORATION
3600 PANORAMA
VIRTUAL 3D CREATION
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6 ALBUM DESIGN
GRAPHIC DESIGNING SERVICES
MAGAZINE DESIGNS
LOGO CREATION
BROCHURE DESIGNS
FLYER DESIGNS
BUSINESS CARDS
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CATALOG DESIGNS7
COVER DESIGNS
SKETCHING8
3D CREATIONS9
BANNER DESIGNING10
POSTER DESIGNING11
PRESENTATIONS12
FLASH ANIMATIONS13
E- PUBLISHING SERVICES
EPUB CONVERSION
EPUB3 CONVERSION
FIXED LAYOUT EPUB CONVERSION
READ ALOUD EPUB CONVERSION
ENHANCED EPUB CONVERSION
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NOOK FIXED LAYOUT FORMAT7
MOBIPOCKET (KINDLE) CONVERSION8
KF8 CONVERSION
FLASH FLIP BOOK CONVERSION9
HTML/XHTML CONVERSION
XML CONVERSION
XBRL CONVERSION
DT BOOK CONVERSION
PUB MED CONVERSION
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DIGITIZATION & DATA CONVERSION17
DIGITAL PREPRESS & TYPESETTING10
ADOBE PDF CONVERSION
ROUND 1: CV SCREENING.
ROUND 2: COMMUNICATION TEST.
ROUND 3: PERSONAL INTRODUCTION & DOMAIN SKILL TEST.
ROUND 4: OPERATIONS – PROCESS SUITABILITY.
ROUND 5: HR – VALUES, CULTURE, SALARY.
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OUR RECRUITMENT PROCESS
The recruitment we undertake on behalf of our clients is a 5-round exercise.
OUR TRAINING PROCESS
PRE PROCESS PRE PROCESS PROCESS TRAININGPROCESS TRAINING POST PROCESS TRAININGPOST PROCESS TRAINING
Orientation & InductionDomain SkillsAccent Training (wherever needed)
The trainee Process Associates are put through a simulation of the actual process which involves the system of answering queries.
Orientation & InductionDomain SkillsAccent Training (wherever needed)
The trainee Process Associates are put through a simulation of the actual process which involves the system of answering queries.
Product Knowledge
Mock Sessions (wherever needed)
Systems Training
Product Knowledge
Mock Sessions (wherever needed)
Systems Training
Refresher Training (All agents and coaches are subjected to knowledge assessment tests periodically.)
Refresher Training (All agents and coaches are subjected to knowledge assessment tests periodically.)
Training is imparted at Three levels:
OUR QUALITY PROCESS
Our Quality Management System is designed to deliver Reliable and Consistent Services to our Clients. It provides for value creation , reduces cost, rework & improves net profit through:
INNOVATION & TRANSFORMATION•Re-engineering•Process Automation•Transformation Projects
PERFORMANCE MANAGEMENT•Balance Scorecard approach•Process Measurement Index•Industry Benchmarking•World Class Processes
DELIVERY EXCELLENCE • Service Optimization• Improving Architecture• Business Optimization
SERVICE RELIABILITY•Quality Assurance•Process Risk Management:•Mistake Proofing
TECHNOLOGY-DATA MGT & BACKUPThe delivery center is securely linked and monitored by a dedicated Network Operating Center (NOC). The NOC is the command centre which monitors the entire network 24/7, 365 days. Plus we have BCP (DR) multiple locations setup & ready to use.
• Dual leased line from two leading ISP service providers •Cisco 1800 routers and ASA 5510 firewalls with Nortel switches.•Linux proxy servers and billing servers for file access and storage •Standard office configuration with HP desktops.•Three level power capacity management with two level redundancy and in-house power generating unit.
Precautions are provided through Bio metrics, Secure logins, User Authentication, scheduled backupof data through:
Documents backup Media Backup User Backup Backup Mail Scheduled backups Synchronized backups Data Stored in secured Hard Disks and DVD disks
WHY US? WHY OUTSOURCE TO US?•Define each every process including support functions related to project in line with success achieved & aligning with SLA’s required.•Continuous Monitoring of processes & identifying gaps & plugging them instantly.•Consistent review & feedbacks, Improvement of performance.•Control Attrition & retain consistent team.•Continuous learning & refresher Training for all members & coaches•Have redundancy/ contingency plans throughout all processes•Robust Quality method which is updated from time to time.
•Excellent communication, Swift Response & Precise solutions•24/7×365 days service•State-of-the-art technology and Infrastructure•100% Information Security and Data confidentiality•Dedicated team per project•One Platform for various business outsourcing requirement•Multilingual support apart from English•Skilled Resources with Domain expertise•Affordable competitive pricing
THANK YOU
Your Time & Patience is Greatly Appreciated!
Please contact us at :
www.proglobalbusinesssolutions.com