JABATAN PENGAIRAN DAN SALIRAN (JPS) KEMENTERIAN SUMBER ASLI DAN ALAM SEKITAR (NRE)
MALAYSIA
NOTA KURSUS TAHUN 2006
KM 7, JALAN AMPANG 68000 AMPANG, KUAL
D KURSUS
INSTITUT PEMBANGUNAN KOMPETENSI ,JPS KL
UNTUK
KURSUS PENGUCAPAN AWAM
PADA
12hb - 13hb APRIL 2006
J r
*.m, .w
I 1 1 --.r 1111-1
Integ~ated Management Towatds Excellence Uualiiv
Registered with Ministry of Finance jOLiJTlON SDN BHD (5434451) *PPmVed '': A 0673 Registration No. 465-02001675
KURSUS PENGUCAPAN AWAM
PUBLIC SPEAKING
MORTON 10 PRINCIPLES
Speaking in Public is NOT Inherently Stressful You Don't Have to be Brilliant or Perfect to Succeed All You Need is Two or Three Main Points You also Need a Purpose That is Right for the Task The Best Way to Succeed is NOT to Consider Yourself a Public Speaker! Humility and Humor Can Go a Long Way When You Speak in Public, Nothing "Bad" Can Ever Happen! You Don't Have to Control the Behavior of Your Audience In General, the More You Prepare, the Worse You Will Do
10. Your Audience Truly Wants You to Succeed
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
GETTING STARTED : OVERCOMING YOUR FEARS
Speech Anxiety
4F Sweaty palms
Cf.: Nausea
@ Accelerated heart rate
@ Shortness of breath
@ Chest pains
@ Tingling or numbness
dF Anxiety or uneasiness
GETTING STARTED : OVERCOMING YOUR FEARS
Relaxation Techniques
@ Deep Breathing
0 Positive Talk
@ Visualization
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
GETTING STARTED : OVERCOMING YOUR FEARS
Mental Techniques to Reduce Speaking Anxiety
@ Prepare & Rehearse
0 Use positive self-talk
0 Be natural, but enthusiastic
GETTING STARTED : OVERCOMING YOUR FEARS
Physical Techniques to Reduce Speaking Anxiety
@ Take a brisk walk before you start
@ Use deep breathing technique
@ Don't sit with your leg crossed
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
GETTING STARTED
Top Ten List : Tips to Help You Overcome Speaking Anxiety
Roundup of specific tips to help you better deal with any speaking anxiety.
Think on the bright side.
Be aware of your speakmg environment.
b.
Know your listeners.
Warm up.
Realize people want you to S- - D Don't apologize for being nervous.
Concentrate on your M -. Control jitters constructively.
JITTERS - meaning :
Gain Experience.
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
SPEECH
Types of Speeches
Persuasive
Demonstrative
After Dinner Speech
Impromptu Speech
CREATE A GREAT PRESENTATION
Speech Preparation as a Process
9 Prepare for weeks
9 Sleep on your topic
9 Ask yourself questions
9 Write down your thoughts
9 Keep adding new ideas
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
CREATE A GREAT PRESENTATION
Structuring Your Speech
9 Sequential
9 Categorical
9 Problem & Solution
9 Contrast & comparison
CREATE A GREAT PRESENTATION
Outline
The Introduction
The Body
The Conclusion - The review - The call to action - The closing grabber
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
CREATE A GREAT PRESENTATION
Developing Speech Content
I. Gather all the information on the subject.
2. Analyze the information.
3. Organize the information.
4. Prioritize important points.
5. Fine - tune the organizations.
CREATE A GREAT PRESENTATION
Structuring Your Speech Within the Allotted f ime
The Introduction ( - to - %)
The Body (-to-%)
The Conclusion ( - to - %)
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
CREATE A GREAT PRESENTATION
Tips of the day
Develop 4 versions of speech
3 I hour
9 45 minutes
9 30 minutes
3 15 minutes
RELATING TO YOUR AUDIENCE
Audience Analysis is Your Key to Success
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
RELATING TO OUR AUDIENCE
Preprogram Survey
1. What is the audience knowledge and level of vocabulary on the topic? Does the audience have expert knowledge, some knowledge, or very little knowledge?
2. How large is the audience? What does the room look like? What are the options for using visual aids?
3. Is this event focused around a special project or event? 4. Will there be other speakers before or after me on the program? 5. Wdl there be drinking or eating before my presentation? 6. Have other speakers addressed this audience on a similar topic? 7. If so, what has the audience responded to most positively? 8. What has the audience responded to least positively? 9. What kind of data, information, and support will persuade your audience? 10. What is your group's major needs, problems and concerns? 11. Wow much time will I have to speak? 12. What is their relationshp to me as a speaker? 13. What is their level of education? 14. What is the ratio of women to women? 15. What are their ages or range of ages? 16. What is their ethnic background? 17. What is their religion? 18. What is their occupation or profession?
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
RELATING TO YOUR AUDIENCE
Analysis hderstanding Demographics hterest Ehvironment k e d s fistomired epectations
RELATING TO YOUR AUDIENCE
Subconscious Desires of Your Audience
O To belong O To be respected O To be liked O To be safe O To succeed O To be inspired O To be romanced
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
RELATING TO YOUR AUDIENCE
Report Talk vs. Rapport Talk
O Greet your audience O Begin on time O Recognize people by name O Establish eye contact O Pay attention O Schedule Breaks O Reward people for
suggestions O Make yourself available
RELATING TO YOUR AUDIENCE
Please God, Don't Let Me Be Boring
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
Please God, Don't Let Me Be Boring
Use effectively.
Bridge words or phrases. Eg
Point by point. Eg
Pause.
Keep the audience involved with each other.
Ask questions. Eg
Flashback. Eg
Move around
Smile.
Establish good eye contact.
Involve your audience mentally.
Ask thought provoking questions. Eg
Involve your audience physically.
Give your audience clear directions.
Conduct a verbal survey.
Interact with vour audience.
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
RELATING TO YOUR AUDIENCE
Types of Audiences
8 The Prisoner
VThe Vacationer he Graduate
he Student
RELATING TO YOUR AUDIENCE
Tip of the Day
To guarantee your audience walks away remembering what you say, give a r or s at the end of it
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
REMEMBERING WHAT YOU H A V E TO SAY
Techniques for Remembering Speech Material
Memorizing
* Reading from complete text
Using notes
Using visual aids
REMEMBERING WHAT YOU H A V E TO SAY
The Most Creative Ideas for Presenting Material
* Use humor
* Use information & quotes
* Incorporate questions I
I * Use analogies
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
SAY IT WlTH STYLE
Body Language & Voice
Effective speech delivery involves the whole person
SAY IT WlTH STYLE
Body Language
0 Proper speakins posture movement
0 Gestures
0 Body movement
0 Facia/ expressions
0 Eye contact
0 Your overs// appearance
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
SAY IT WlTH STYLE
How to Gesture Effectively > Respond naturally to what you think, feel &
see.
& Create the condition for gesturing, not the gesture.
9 Suit the action to the word and the occasion.
> Don't overdo the gesture.
> Make your gestures convincing.
9 Make your gestures smooth & well timed.
> Make natural, spontaneous gesturing habit.
SAY IT WlTH STYLE
Speak fmm the heart and to the sou/.
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
SAY IT WITH STYLE
Gestures
Gestures are grouped into four categories
Descriptive gestures
Emphatic gestures
Suggestive gestures
Prompting gestures
O IMTEQ SOLUTION SDN BHD
. KURSUS PENGUCAPAN AWAM
Distractions
Rattling keys or coins in your pocket
0 Using urns, uhs and ya knows
El Sucking the teeth
El Twisting a ring
0 Stroking a beard
0 Lip Licking
0 Tugging your ear
El Cracking your knuckles
El Pushing ,, your glasses
0 Playing with a watch
Drumming your fingers
0 Bouncing a pencil on its eraser
Blowing hair out of your eyes
El Popping the top of a marker
Extending and retracting a telescopic pointer
0 Twirling hair
0 Playing with beads, gold chains, or other jewelry
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
Facial Expressions
Be yourself.
Don't overdo it.
Practice in front of a mirror.
Create different moods.
Think about what you are saying.
Smile before you begin.
Eye contact
Know your material.
Establish a visual bond
Monitor visual feedback.
Problem : T h y can 7 hearyou. I Solution : I I
Problem : T h y are bored. I Solution : I I
Problem : T h y areJidgeting newozls&. / Solution : I I
/ Problem : Th y are interexted I Solution : I
Problem : T h y arepzlx$ed.
O IMTEQ SOLlJTlON SDN BHD
Solution :
KURSUS PENGUCAPAN AWAM
SAY IT WITH STYLE
Creating a Confident Voice Have a conversation with your audience. Talk loudly enough.
Use expression in your voice Pronounce your words carefully. Do not speak too fast. Do not use fillers. Play with your volume.
Change speed according to audience. Use proper breathing.
LANGUAGE & ETHICS
Language
Alliteration
Cliches'
Metaphors & Similes
Imagery
--
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
LANGUAGE & ETHICS
WHAT SHAPE ETHICS
EXPECT THE UNEXPECTED
Accept the fact that problems happen
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
EXPECT THE UNEXPECTED
Problem The microphone goes dead in the middh of your presentation. Problem You accidental4 dropyour note cards e9 th y get out of order. Problem Your equ4ment stops working altogether.
Problem Yow slide carozlse~am.
P r o b h T b e p h @ m is unstable.
Problem The audience start walking otlt oftbe room,
Problem There is no eleci?%ig.
Problem Your audience do not understmd English.
Problem Youfoqot to bringyour thumb drive & the power point si'idejle .
Solution
Solution
Solution
Solution
Solution
Solution
Solution
Solution
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
BEHIND THE SCENE
Importance of Checklist
The Prespeech Checklist
The actual date & time of the speech. Prepare enough copies for handout. Make a packing list. Call one more time to confirm.
BEHIND THE SCENE
Importance of Checklist
Speech Day Checklist
Arrive early. Unpack. Arrange for a pitcher of water. Check out your equipment.
-
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
SPEECH
The Do's & Don'ts
Do prepare & rehearse your presentation..
Do double-check spelling on your visual aids.
Do drink a lot of water to protect your voice.
Do greet as many people as you can before you speak.
Don'ts 1 Don't underestimate the time it takes to prepare a presentation
Don't wait until the night before to put up your presentation.
Don't stay up all night worrying about your presentation.
Don't ever apologize for being nervous.
ENDING YOUR SPEECH WITH A BANG
Methods
I. Verbally list your points
2. Summarize your points
3. Tie It Together
4. Refer to Your Purpose
5. Close With A Quote
O IMTEQ SOLUTION SDN BHD
KURSUS PENGUCAPAN AWAM
ENDING YOUR SPEECH WITH A BANG
Handling Challenging Question
Problem The qtlestion is ofthe topic.
Problem A n audience asks attacking question.
Problem A n atldience asksyou a question &you don 't know the answer.
Problem A n audience asksforpraprietay infomation thatyou can 'tgive out.
Problem The answer thatyou give to your audience is oneyau know they don't like.
Solution
Solution
Solution
Solution
Solution
O IMTEQ SOLIJTION SDN BHD
KURSUS PENGUCAPAN AWAM
ENDING YOUR SPEECH WITH A BANG
Question & Answer
1. Listen to the entire question.
2. Repeat the question for the audience.
3. Credit the person asking the question.
4. Give an honest answer.
5. Bridge to the next question.
6. Write down the question.
Treat people with respect
O IMTEQ SOLUTION SDN BHD
TERIMA KASIH D I ATAS KERIASAMA
DARI PA DA:
SOLUTION SDN BHD
CENTREPOINT BUSINESS PARK, BLOCK A-2-5, JALAN 26135, SEKSYEN 26,40400 SHAH ALAM, SELANGOR TEL: 03-5191 3169 FAX: 03-5191 3175 WEB SITE: www.imteasolution.com EMAIL: info8imteasolution.com