MCLAREN
1
Hope Valley: 1215 Grand Junction Road, Hope Valley SA 5090 Telephone (08) 8265 8000
H O P E V A L L E Y
INFORMATION BOOKLET
2
The information contained in this booklet was correct as at November 2013 No responsibility can be accepted by LHI for errors or omissions.
3
VILLAGE DETAILS
Hope Valley:
Address: 1215 Grand Junction Road, HOPE VALLEY SA 5090
Telephone No: (08) 8265 8000
Fax: (08) 8396 3699
Office Hours: 8.30am - 4.30pm
Banking Hours: 10.00am - 12.30pm
SITE DETAILS
4
CONTENTS
VILLAGE DETAILS 3 RESIDENT SERVICES
CONTENTS 4 ESCORTING RESIDENTS TO APPOINTMENTS
22
WELCOME 5 HEALTH
LHI’S VISION AND PHILOSOPHY 5 CALL PENDANTS 23
A LITTLE HISTORY 6 STAFF ASSIST CALL BELLS 24
PHYSIOTHERAPY 25
ACCOMMODATION PRIVATE HEALTH COVER 25
INTRODUCTION 7 PODIATRY 25
MOVING IN 8 ALCOHOL 25
SEATING 9 MEDICATION MANAGEMENT 25
BEDS AND BEDDING 10 END OF LIFE DEC DECISIONS 26
MOTORISED TRANSPORT 10 CHANGE IN HEALTH STATUS 26
SECURITY PIN/NUMBER 11 INFECTION PREVENTION 27
SECURITY POSTBOX/MAIL/NEWSPAPERS
12 FALLS PREVENTION 28
MAINTENANCE/TELEPHONE/MOVING OUT
13 SAFETY AND SECURITY
RESIDENT SERVICES ENVIRONMENTALSAFETY 29
PAYMENT OF FEES AND CHARGES FUNDING/DONATIONS/BEQUESTS
14/15 ELECTRICAL SAFETY 29
CHURCH SERVICES 16 FLOOR SAFETY 29
VISITORS & FAMILY INVOLVEMENT 17 FIRE SAFETY/SMOKING 30
BBQ PATIO AREA 17 HEALTH AND SAFETY OF RESIDENTS/AEROSOL USE
31
VOLUNTEERS 18 STAFF RECEIVING PERSONAL GIFTS OR PROPERTY
31
MEALS 19 PERSONAL POSSESSIONS 32
FOOD SUPPLIED TO RESIDENTS 19 INSURANCE/SECURITY 32
SHOPPE AT THE VINES 20 RIGHTS AND ENTITLEMENTS
CLEANING SERVICES 20 RESOLVING CONCERNS 33
LAUNDRY SERVICES 20 RESIDENTS MEETING 34
OTHER SERVICES 21 PROTECTING OLDER PEOPLE 34
POST BOX LOCATIONS/NEWSPAPERS 22 PRIVACY PRINCIPLES 35
PETS 22
TRANSPORT ACCESS CABS 22
5
We would like to welcome you to LHI. We hope that you will be comfortable and
happy and that you will feel ‘at home’ with us here.
We are committed to providing excellence in care because your quality of life is
important to us. This handbook gives you specific information about the
accommodation we provide and we encourage you to keep it for future reference.
LHI ’ s VISION
‘Achieving Service Excellence By Valuing People’
The core value that underpins all that we do at LHI is ‘Valuing People within a
Christian Environment’. We embrace innovation and teamwork to ensure that you
are always at the centre of all that we do.
PHILOSOPHY Our Vision
To provide a Christian environment in which to serve our community through
leadership and excellence.
Our Mission
Care: To provide our aged community with quality care
services regardless of circumstances.
Accommodation: To provide facilities that meet our aged community’s
needs.
People: To value, respect and develop the contribution of all our
aged community members.
Alliances: To build partnerships to facilitate the delivery of services
to our aged community.
Community Service: To encourage, assist and develop programs for the
aged in our community.
WELCOME/LHI ’ S VISION AND PHILOSOPHY
6
LHI Retirement Services’ care facilities at Glynde and Hope Valley, are
a living testimony to the generosity of a group of people, (many of them
past and present members of our communities), who wished to ensure
that LHI continues to remain available for those in need of its special
care in the years to come. The dream of a very special home for retired
people was realised in 1957 when the first of many generous gifts from
Mr & Mrs A B Schulze, was received in the form of their Payneham
property, upon which the first ‘cottages’ were built.
Over the ensuing years, many other gifts were received from this
dedicated couple. Time and time again they gave generously from their
personal resources, to make sure that each new stage of development
or special project was not delayed through lack of funds.
Inspired by the vision of Mr & Mrs Schulze, many others followed their
example with gifts and bequests to secure the good work of LHI
Retirement Services. We thank them all.
As a result of this tradition of generosity, more and more people have
been able to enjoy their retirement years with dignity and in the comfort
and security of a caring Christian environment.
A LITTLE HISTORY
A LITTLE HISTORY
7
At LHI Retirement Services, we aim to provide high quality care
services in a relaxed, homely environment.
Whilst LHI acknowledges the need to ensure a home-like
environment for Residents living in McLaren, this requires balance
against Staff Occupational Health and Safety requirements, Infection
Control Standards and Resident safety and well-being.
All McLaren bedrooms are furnished with a bedside locker, built in
wardrobe, electric bed with a pressure-relieving foam mattress, flat
screen television and kettle.
These bedrooms are large enough to accommodate small furniture
items in addition to those already provided by LHI. These items are
only permitted to be brought in after consultation with the Resident
Services Manager.
Please be assured that staff will respect your privacy at all times.
McLaren Residents are responsible for organising all of their own
appointments, shopping and outings and the relevant transport.
We seek your co-operation in respecting the rights of other people
living and working within our community.
INTRODUCTION
INTRODUCTION
ACCOMMODATION
8
All offers of accommodation for McLaren are verbal and will be made after the
Manager has received and assessed the ‘Application’.
Please encourage your relatives to assist you with moving in. Due to limited
storage space, personal furniture or belongings are not able to be stored for you.
You are strongly encouraged to keep a small overnight bag in your room for
emergency transfers to hospital, marked with your name and containing essential
items should a hospital transfer ever be necessary. Basic toiletries, nightwear and
underwear, clearly labelled, would be adequate.
You are welcome to bring your own radio and other items, such as a computer, but
please control the noise levels so that neighbouring Residents are not disturbed.
Consider using earphones if you have difficulty hearing. Very high quality infrared
ear phones can be purchased commercially. They are very useful for those who
have hearing difficulties. All electrical items that operate on mains power must be
electrically tested by LHI. Refer to page 29 for more information on electrical
safety.
Residents moving into McLaren are encouraged to bring personal items (including
photos, framed pictures and ornaments), which will assist in creating a ‘home-like’
environment. Pictures may be hung on walls in your room, but we ask that our
Assets staff hang them for you. Please let staff know if you would like this attended
to.
Residents and/or family members who are capable of cleaning photos and
ornaments in the Resident’s room, will be supported and encouraged to do so.
MOVING IN
MOVING IN
ACCOMMODATION
9
You are encouraged to bring in your own bedroom arm-chair chair. If looking to
purchase a chair you are invited to keep the following points in mind. Finding a
comfortable easy chair is a very personal and individual decision. The comfort of the
chair must be balanced by the ease of getting out of it.
Maintenance of your own chair remains your responsibility.
The Independent Living Centre has a good selection of easy chairs for viewing: the
centre has qualified staff who can advise you and give information on prices and local
suppliers.
Points to consider Seat Height:
Getting up from the chair will be easier if the seat height from the floor, equals the distance from your knee to ankle.
Seat width: The seat needs to be wide enough to allow you to be well-supported and your arms to rest comfortably on the arm rest.
Arm Rests: These need to be level with the front of the chair, so that they can be used effectively when getting in and out.
Seat depth: Must be sufficient to comfortably support the full length of the thighs. The front edge of the chair should be curved gently downwards, with enough space to allow 2-3 fingers between the edge of the chair and the back of the knees.
Seat Tilt: This is the angle between the seat and the back of the chair. To maintain a comfortable sitting position the hips should be slightly lower than the knees but, too deep an angle will make getting out of the chair difficult.
Back Rest A contoured backrest can provide extra comfort and support for your neck and head
Leg Rests If leg rests are required, the chair should have a reclining back, otherwise it causes
S E AT I N G
the occupant of the chair to slip forwards.
Leg rests do not generally support the feet, so sitting for long periods of time with the feet dangling in space, causes shortening of the calf muscles, which results in stiffening of the ankles and difficulties in walking and keeping steady balance.
In order to change the position of the legs regularly, it is important that the operation of a built in leg rest is easy.
Rocker mechanism: This must be easily lockable to make the chair steady for getting in and out.
Poor Position
Neck strain
Back strain
Hip Strain
Knee Strain
Difficult to stand up
Good Position
Hips to back of chair
Hips and knees level
Poor Position
Lower back unsupported—back pain
Difficult to stand up
Sitting Position
ACCOMMODATION
SEATING
10
To enhance your comfort LHI supplies all Residents moving into McLaren with an
electric ‘king single’ bed, mattress, bed linen and quilt. You can replace the quilt
with one of your own if you wish but we discourage the use of bed skirts or
valances as they create a safety risk to Residents and staff. Please ensure that
any personal bedding is clearly labelled.
We request that you do not store items under your bed.
Because of their size and speed, Gophers are an inappropriate form of transport
within McLaren and the Aged Care Facility, as they can pose a risk to other people
in public areas. You are therefore not permitted to use gophers inside the
buildings. A gopher parking bay is provided along side of Administration, gophers
can also be parked in the veranda area outside your room by accessing the area
through the electronic, remote controlled “gopher gate” near the clothes-line at the
back of McLaren.
Visitors who have to use a motorised gopher for their own mobility, may do so
providing they are driven slowly and pose no danger to themselves or to others.
Motorised wheelchairs may be used in all areas providing they are driven slowly
and safely. Because of the dangers associated with these vehicles, LHI reserves
the right to refuse permission for them to be used within our buildings if it places
others at risk.
BEDS AND BEDDING
ACCOMMODATION
BEDS AT LHI/ THE USE OF MOTORISED TRANSPORT
GOPHERS
11
Visitors to McLaren are required to page the person they are visiting by using this intercom
located in the foyer. The visitor will press the number of the room of the Resident that they are
visiting and then Press the ‘Green Bell Button’.
You will hear the sound of the ’Door Bell’ in your room, a small television screen on the intercom
will show you who is at the entrance. You should then push the ‘Talk’ button to speak to the
visitor and if satisfied that this person is expected or known to you, you can then press ‘the button
with the ‘Key’ symbol on it , which will open the foyer door to allow the visitor into McLaren.
You will be issued with a ‘Security Pin Number’ which will allow you to freely enter through the
outside doors into the foyer and from the foyer into McLaren. Please only share this number with
your closest family and ask them not to share it with anyone else. We will also issue you with a
remote control which will allow you to remotely open the McLaren Front door and the Gopher
gate.
ACCOMMODATION
SECURITY/PIN NUMBER, DOOR BELL
12
You will be provided with a key to your room and a key to your ‘Post box’ located outside ‘The
Club’. Please remember to keep your room locked. Mail will be delivered each week-day.
Letters can be posted at reception in the ‘Mail’ Box located by ‘The Shoppe’.
Reception Staff are available to assist you as needed. They can organise to have the
Newspaper delivered and arrange podiatry appointments.
SECURITY/ POST AND MAIL BOX/ LETTERS AND NEWSPAPERS
ACCOMMODATION
13
MAINTENANCE
LHI Retirement Services is responsible for the repair and maintenance of the building and all of
its fixtures, fittings and equipment. This does not include your personal furniture or possessions.
LHI does not permit you or your family or friends to make any alterations to your room. Please
report all repairs and maintenance requirements to staff and they will be undertaken by our
Assets staff. Maintenance request forms will be available at the ‘Staff Base’ . Please complete
these and place them in Maintenance Request Box located near the Staff Base.
For urgent after hours maintenance please ring 1300 735 523.
TELEPHONE
There are phone connections available in each bedroom. To arrange to have a phone installed,
please contact an external provider and inform them that your require installation of a phone to
our ‘Main Frame’. LHI will then patch it through to your room. Please inform staff of your personal
telephone number once connected. Costs relating to phone and personal internet remain your
responsibility.
MOVING OUT
When it is time for your room to be vacated, it is the policy of LHI Resident Services that a
maximum of 14 days be provided to remove furniture and/or personal belongings from the room.
Important recommendations, if applicable, when vacating a room are:
Disconnection of telephone
Cancellation of newspapers and publications
Cancellation of mail
Removal of personal belongings (LHI do not accept any responsibility for personal
belongings)
Removal of furniture from the room
Return of room key, ‘letter box’ key
Your daily fee will continue until your personal belongings have been removed and all
keys returned to LHI.
ACCOMMODATION
MAINTENANCE/TELEPHONE/MOVING OUT
14
PAYMENT OF FEES AND CHARGES
Fees are paid fortnightly in arrears. LHI offers two options by which your Fee may be paid.
Option 1: LHI Deposit Account
LHI Retirement Services provides a Deposit Account service that has the convenience of being
‘on site’ with the following added benefits:
No account keeping fees.
A free cheque drawing facility with no charges, irrespective of the number of cheques
drawn.
No transaction fees.
The LHI Deposit Account does not charge any fees at all. In addition, the account provides you
with:
An on-site cash withdrawal facility - your money is always available ‘at call’
Very competitive interest rates (please check with the Cashier for current rates).
Your Aged or Veteran Affairs pension can be deposited directly into your account.
If you receive superannuation and/or dividends or interest, you can also have these amounts
deposited directly into your LHI Account. To arrange this, please see our Cashier who can
provide you with the necessary forms.
If you would like to open an LHI Deposit Account, please request an application form from our
cashier in the Administration area.
To deposit money into your account, you need only complete a deposit slip (available from the
banking counter) and present it to the cashier, together with your passbook and money.
If you wish to withdraw money from your account, you need only complete a withdrawal slip
(available from the banking counter) and present it to the cashier, together with your passbook.
Maximum withdrawals of $800 per day apply, however, if you require more than this amount, you
can discuss this with the cashier in advance.
RESIDENT SERVICES
PAYMENT OF FEES AND CHARGES
15
Option 2: Direct Bank Debit
This method does not require you to open an LHI Deposit Account. Instead, you need
to provide us with your nominated bank account details, and an authority for your
existing bank to pay us your Fee.
Please note however, that the direct debit facility is not available on all bank accounts.
The forms you will need to complete to use this option are available from LHI
administration.
If you are in any doubt, please contact your bank for further information.
If you have any queries in relation to our alternative methods for paying your Fee,
please contact our General Manager Finance, David Phillips on (08) 8337 0488.
LHI Retirement Services is a not-for-profit community organisation affiliated with the
Lutheran Church of Australia. We receive revenue from the Federal Government,
grants and Residents’ contributions, which help towards the cost of providing services.
However, considerable resources are required in order to maintain our quality of care
and to ensure that our facilities are of the highest possible standard. Therefore,
donations, bequests and gifts have a significant impact on enabling us to continue to
maintain the high level of care and services we currently provide as well as providing
additional funding for capital works programmes. Donations to LHI Retirement
Services are very welcome and are tax deductible.
Approved fund-raising activities are held from time to time and are essential in order
to purchase additional items for which government funding is not provided.
PAYMENT OF FEES AND CHARGES
FUNDING/DONATIONS/BEQUESTS
RESIDENT SERVICES
PAYMENT OF FEES AND CHARGES /FUNDING/DONATIONS/BEQUESTS
16
Whatever your religious faith, please don’t hesitate to ask staff for information
regarding local churches or to arrange visits from your local church members.
Hope Valley Lutheran Church
Pastor Chris Gallasch and Pastor Keith McNicol are the Pastors of the Trinity
Congregation and are Chaplains of the Hope Valley Village complex.
Phones:- Pastor’s Office 8265 8064 Pastor Gallasch 8265 8001 /Mob:0439 303 808
Pastor McNicol Mob: 0419 887 268 or in an emergency contact on 8265 8064
Sunday Service: 9.25 am Trinity Church—HV Community Centre
11.00am, Zinnbauer Memorial Hall
Informal Worship: 11.00am, 1st, 3
rd, (& 5
th) Wednesday each month,
Zinnbauer Memorial Hall;
Communion: 11.00am, 2nd & 4th Wednesday each month, Zinnbauer
Memorial Hall.
CHURCH SERVICES
RESIDENT SERVICES
CHURCH SERVICES
17
VISITORS AND FAMILY INVOLVEMENT Visits from relatives and friends are encouraged. There are no set visiting hours, and visitors are
welcome at any reasonable time. Children are always welcome, but we do ask that they are
supervised at all times.
You may entertain visitors in your room, in the lounge areas and gardens.
We rely on your family and friends to escort you to appointments. Should such assistance not be
available, the Resident Services Manager is able to organise for a staff member to accompany
you. This service will incur a cost.
Family and friends are very welcome to become more involved by joining our volunteer
programme.
Further information is provided on the following page on how to do this.
Correspondence by email regarding care matters should be directed to the Resident Services
Manager of McLaren. Email— [email protected].
BBQ PATIO AREA
LHI have provide a BBQ which can be used
by residents and their families. Please ensure that the
BBQ is left in a clean and tidy condition and if children
are visiting that they are supervised around the BBQ at
all times.
RESIDENT SERVICES
VISITORS AND FAMILY INVOLVEMENT
18
VOLUNTEERS
On a daily basis, Volunteers provide comfort, support and enjoyment for our many Residents.
Volunteers work closely with paid staff in an environment which promotes caring, friendship and
lifestyle satisfaction. The generosity of our Volunteer Team, their empathy, skills and creative
input extend and enhance the quality of care and services offered to all Residents, whilst also
providing a valuable link between Residents and their wider community.
A diverse range of volunteering opportunities are available. These opportunities include assisting
the Occupational Therapy Team, escorting Residents to recreational activities and church
services, shop assisting, personal visits, bus trips, exercise classes, involvement with games,
reminiscing groups, concerts, craft, special events and much more!
LHI Retirement Services has a Volunteers Manager who manages and supports a large
volunteer programme. If you, or any member of your family or friends, wish to know more about
LHI’s Volunteer Programme, or how to become involved, please contact our Volunteers Manager,
Kortin Norris by phoning 0409 673 596. All help is always very much appreciated.
RESIDENT SERVICES
VOLUNTEERS
19
We strive to provide the highest quality and variety of meals. Special diets and needs,
recommended by your doctor or dietician, are catered for. Please discuss any requests with the
Breakfast:
A buffet Breakfast is available in ‘The Club’ room
Lunch:
: Lunch is the main meal of the day and is served in ‘The Club’ room at
12.00 noon. It consists of a hot main course and a dessert.
Evening Meal:
The Evening meal is served in ‘The Club’ room at 5.30pm.
A choice of soup and cold serve or a hot dish, and dessert is offered.
Menus are available from Staff for you to order in advance of the
meal.
For a nominal fee, you are welcome to invite a guest to join you for a meal, provided that
sufficient notice is given to the staff. We would appreciate 24 – 48 hours notice for Monday to
Thursday and by 12 noon on Thursday for weekends.
LHI Retirement Services uses a cook chill system for food delivery. Cook chill is recognised as
the best technology for preparing and delivering meals in health care settings.
FOOD SUPPLIED TO RESIDENTS BY RELATIVES AND FRIENDS AND
FROM OTHER SOURCES
Because we care and because of Government Food Legislation, we are unable to take
responsibility for food brought in for Residents from other sources, as they can pose a risk to the
health of our Residents.
On occasion we have relatives and friends wishing to bring food in for ‘their Resident’ as a
special treat. As a general rule, relatives and friends may bring in food if they are solely
responsible for giving the food to the Resident however, LHI Staff are not permitted to be a part
of the food preparation or delivery. This includes storing food in LHI fridges and/or cool rooms.
Under government legislation LHI Staff cannot re-heat food that has not been processed through
the LHI Food Production System.
Residents who eat food brought in to LHI by family, friends of other residents do this entirely at
their own risk.
Meals
RESIDENT SERVICES
HOSPITALITY DEPARTMENT/MEALS
20
SHOPPE AT THE VINES located at Hope Valley The ‘Shoppe at The Vines’ provides sweets, cards, crafts and gifts, is Open 10—11.30 on week
days
A mobile trolley is taken around McLaren on Tuesday of each week for Residents to purchase
items.
CLEANING SERVICES
Your bedroom will be cleaned by the Hospitality cleaning staff. Your room will have weekly
checks and fortnightly thorough cleans.
Residents or family members capable of cleaning photos and ornaments in the Resident’s
room ,will be supported and encouraged to do so.
All necessary linen, (sheets, pillow cases and towels), is supplied and laundered by LHI
Retirement Services. To assist you to manage washing your personal items, a laundry equipped
with washing machines, driers, iron and ironing board is available for you to use . We ask that
you turn appliances off and leave the laundry clean and tidy after use.
Please be mindful of other Residents when using the
laundry. Please do not use the machines after 9.00 pm.
And please do not leave your clothing in the washing
machines or driers.
A communal clothes line is available for your use.
You can find it outside the end door near the laundry.
You will need to use your code to return through the door.
RESIDENT SERVICES
CORNER SHOP/CLEANING SERVICES
LAUNDRY SERVICES
21
DRY CLEANING
Dry Cleaning Agents are available from the ‘Village Coffee Shop’ in the Community Centre. This
is a private service and is at your own cost.
RESIDENT SERVICES
Dry Cleaning, Hairdresser, Library & Computer Room. Village Disposal Store, Concerts & Displays
OTHER SERVICES
HAIRDRESSER
There are hairdressing salons located in the village Community Centre
and in the foyer of the ACF (Katie's at the Vines) for your use by
appointment. Charges are very reasonable. Should you choose to use
this service, the fee can be added to your LHI Retirement Services
account if you wish. Please contact staff if you would like to make a
regular or one off appointment.
LIBRARY and COMPUTER ROOM
A library and computer room is available for your use in McLaren. The library contains books,
DVD’s, videos and jigsaw puzzles. Computers are also available for you to use.
VILLAGE DISPOSALS STORE AT HOPE VALLEY
The Village Disposals Store is located in the village adjacent to the laundry and offers recycled
ladies’, gentlemen’s and children’s clothing as well as china, glassware, household goods, bric-a-
brac and jewellery. Opening Times are Wednesday and Saturday 9 am—12 noon.
CONCERTS, DISPLAYS AND SALES
McLaren Residents are welcome to attend any concerts, displays or sales which take place in
Zinnbauer Hall. If you need assistance to attend please let the Independent Living staff know.
Days and times will be posted on the whiteboard in the pantry.
22
POST BOX LOCATIONS Post Boxes are located in the Administration area and on the Barossa Nurse Base counter at
Hope Valley and is ‘cleared’ at 4 pm Monday to Friday. Postage stamps are available from
‘Administration’.
NEWSPAPERS/MAGAZINES If you would like a daily newspaper or magazine subscription, our office staff will make the
arrangement for you at your cost.
The local Messenger is also available.
RESIDENT SERVICES
PETS Pets are not permitted in McLaren, family members and friends may bring their pet to visit you
providing the animal is of a suitable temperament and under the control of the visiting person at
all times. At no time are animals permitted in areas where food is prepared or consumed.
To maintain safety and to reduce risk of causing agitation to Residents and staff, the person
responsible for the animal must ensure that the animal does not make any excessive noise (e.g.
barking) and is controlled at all times (e.g. dogs must be kept on a leash).
The visitor who brings the animal onto LHI property is responsible for clearing and disposing of
any faeces or urine deposited by the animal on LHI Property. Any faeces must be ‘double
bagged’ by the person responsible and deposited into the general purpose skip located outside
the facilities, or removed from the facility for disposal in a container approved for animal waste
disposal.
TRANSPORT/ACCESS CABS If you require the use of an access cab, please telephone 1300 360 940.
Escorting Residents to Appointments
We ask that you contact your family and/or friends to escort you to appointments
POST BOX/NEWSPAPERS/PETS/TRANSPORT ACCESS CABS
23
If you are feeling unwell, and unable to make your own arrangements for medical assistance,
please either contact your family, or during work hours, the Resident Services Manager.
YOUR HEALTH
HEALTH
HEALTH//RAA CALL PENDANTS/STAFF ASSIST CALL BELLS/PHYSIOTHERAPY
CALL PENDANTS
You will be provided with an LHI Call Pendant. Please wear this pendant at all times and use it
to summon assistance in an emergency, be it health or safety related. When pressed in your
bedroom, an alarm will sound in the Aged Care Facility. Staff will attend to you as quickly as
possible. Staff can render First Aid but unfortunately they are unable to provide ongoing
monitoring or nursing care should you suffer an acute illness . We can, however, assist you and
your family in organising hospital transfer, and in the long term we are able to assist in
organising respite accommodation or, if necessary, transfer to an aged Care Facility.
When the call pendent is pressed outside of your room, and within a short distance of your room,
assistance will still be summoned. In this case staff will check your room first and then do a
wider search. The call pendent will not work outside of the McLaren area.
24
HEALTH
HEALTH//RAA CALL PENDANTS/STAFF ASSIST CALL BELLS/PHYSIOTHERAPY
STAFF ASSIST CALL BELLS
BATHROOM “ STAFF ASSIST ” CALL BELLS
BEDROOM “ STAFF ASSIST ” CALL BELL
Each room has been fitted with “ Staff Assist Call Bells ” . These bells are to be used when you
require staff assistance for an “urgent matter ” which you cannot solve yourself.
When a staff member from Barossa is free they will answer this “ c all bell ” and try to assist.
Please be aware that McLaren is an “ independent Apartment Complex ” , and the Barossa staff
are not available for general care needs.
Please Note - The Emergency bell , should be used if you require Emergency assistance.
25
PRIVATE HEALTH COVER
We encourage you to retain membership of a private hospital benefit fund, as this allows
you more options in the event of acute illness. We also encourage you to maintain membership
of the SA Ambulance Fund.
PODIATRY
This service is available to you by appointment, at the reception desk. Alternatively you may visit
your own podiatrist.
PHYSIOTHERAPY A Physiotherapy Department is located on-site. If you require Physiotherapy you are welcome to
make a private appointment by phoning 8265 8009.
ALCOHOL
Alcohol is permitted. As some medications are not compatible with alcohol, we suggest that you
ask your doctor for advice.
The purchase and secure storage of alcohol is your responsibility. Please keep any alcohol that
you purchase in your room.
MEDICATION MANAGEMENT
You are responsible for your own medication management. Residents on a ‘Community Aged
Care Package’ may have their medications managed by a staff member if required.
HEALTH
PRIVATE HEALTH COVER/PODIATRY/ALCOHOL/MEDICATION MANAGEMENT
26
END OF LIFE DECISIONS
At LHI Retirement Services we are aware that death can be a difficult subject to discuss, but it is
something we must all take time to consider and prepare for. We encourage you to discuss your
wishes with your family and your doctor, before or shortly after your admission to McLaren.
Residents are encouraged to complete an ‘Advanced Directive’ which will assist staff and families
when there is a sudden, unexpected acute Medical emergency.
Please ensure that a copy of this Directive is given to the Manager.
SUDDEN CHANGES TO HEALTH STATUS
Unfortunately we are unable to provide Nursing care should you suffer an acute illness . We can
assist you and your family in organising hospital transfer, respite accommodation or, if necessary,
transfer to an aged Care Facility.
We also have available ‘Care Packages’ available which we can organise if your health status
changes and you require some assistance with Medications , transport or other personal care.
Residents are encouraged to complete an ‘Enduring Power of Guardianship’ which will nominate
someone to make medical or lifestyle decisions if you are unable to do so. We also encourage
you to complete an ‘Enduring Power of Attorney’ which will nominate someone to manage your
financial Affairs should this become difficult for you.
If you require respite accommodation, or a transfer to hospital for a period, your fees for your
McLaren accommodation will be significantly reduced. The McLaren fee during these periods will
be $5 per day.
Our LHI Chaplains are available to assist with your spiritual care.
END OF LIFE DECISIONS/CHANGES TO HEALTH STATUS
HEALTH
27
Infection Prevention We are all at risk of acquiring infection. As we get older our resistance to infection is lowered due
to the many effects of ageing. The single most important factor in preventing the spread of
infection is careful and thorough hand hygiene (washing hands with soap and water or
using alcohol hand gel). There are hand washing facilities in your room and throughout the LHI
facilities. In some areas alcohol gel is provided for Residents, staff and visitors.
During the colder months of the year illnesses such as viral gastroenteritis (’norovirus’) and
influenza (flu), are sometimes present in the general community. The risk of an outbreak of these
infections at LHI Retirement Services can also increase at these times.
Before the ‘flu season begins we encourage all Residents, staff and visitors to have a flu injection
to help prevent an outbreak of this illness. This is important because an infected person may
give others the flu during the incubation period of one or two days before symptoms appear.
Unfortunately there is no vaccination available to prevent gastroenteritis. Therefore, to protect
you and others, we request that any family member or visitor who feels unwell does not visit until
better. In particular, anyone who has had the symptoms associated with gastroenteritis or
influenza should not visit you until at least 48 hours after their complete recovery.
If an outbreak of gastroenteritis, influenza or any other infection does occur at LHI Retirement
Services, information and advice will be given to you and your family. Additional measures
including ‘Do not enter’ signs will be used in the affected area(s) to prevent the spread of
infection.
During an outbreak, we request that family members check with the Resident Services Manager
before entering the area or visiting you. If you are unwell and suffering from these symptoms
yourself, please let the staff know as soon as possible. You can ring the RN on duty on 8265
8089, she/he will contact the Resident Services Manager who will try to assist you and the others
in your area. To reduce the spread of infection try to limit your contact with other residents to the
barest minimum. Alert staff to any spills that may require cleaning. Ensure you keep your fluid
intake up, contact your family and if necessary your GP or the Locum Service to visit.
HEALTH
INFECTION PREVENTION
28
Falls Prevention Recommendations for New Residents
Australian and overseas studies have identified that one in three people aged 65 years and over
fall each year, with 30% having injuries requiring medical attention.
In Residential Aged Care, one person in every 25 people is likely to sustain a fall resulting in a hip
fracture.
The impact of a fall for an individual can mean both physical pain and a fear of falling, which can
ultimately result in a fear of walking and a major reduction in your independence.
LHI is committed to minimising falls.
Recommendations for New Residents: Furniture you bring with you should not overcrowd your room. There should be clear walking
space (to be determined by Resident Services Manager/Physio) in accordance with LHI policy to enable you to move around freely.
Beds and chairs should be set at a height which allows you to get in and out of them easily.
(Physiotherapy staff can assist with this). Avoid storing obstacles on the floor that you can trip over. Call staff if you find water on your bedroom or bathroom floor. Avoid wearing slippers or shoes with worn or broken soles. Place frequently used items within easy reach. Maintaining your fitness can help to reduce the risk of falling. LHI has activities suitable for
different levels of mobility that can assist you to remain independent. (Physiotherapy staff can advise you)
If you need to use a walking frame or stick, keep them within easy reach. If you need to get up at night, a bedside light or night light should be readily easily accessible. If you need assistance an emergency please use call pendent or your emergency call system in your room.
ACCOMMODATION
FALLS PREVENTION RECOMMENDATIONS FOR NEW RESIDENTS
HEALTH
29
ELECTRICAL SAFETY For safety reasons, please ensure that all personal electrical items are in a good and safe
condition and that they are maintained in accordance with the appropriate safety standard
required by LHI Retirement Services.
All electrical items are to be checked and ’tagged’ by our Assets (maintenance) Department
before being used, so please ensure that our staff inspect personal items such as radios,
hairdryers, shavers, etc prior to use.
The cost of repairs to any personal electrical equipment is your responsibility.
It is advisable to discuss the purchase of electrical appliances with the Resident Services
Manager prior to purchasing.
Please observe the following safety precautions when using electrical items:
that there are no bare wires on electrical items
that plugs are firmly in the wall socket
that all electrical appliances have firm on/off switches, and
that you turn off all electrical appliances when not in use.
FLOOR SAFETY
Residents are encouraged to:
Wear comfortable, well fitting shoes.
Watch for any spills on the floor and report them to staff.
Follow any warning signs that have been placed by staff, e.g. ‘Wet Floor’ signs.
Be aware of any electrical cords that are in use and lying on the floor.
Report any uneven surfaces that you find difficult to walk on.
Not walk on bathroom floors with wet feet.
Not bring in any furniture without consultation with the Resident Services
ENVIRONMENTAL SAFETY
SAFETY AND SECURITY
ENVIRONMENTAL SAFETY/ELECTRICAL/FLOOR SAFETY
GARDEN PATHS
For Safety reasons we ask that you do not place garden furniture, pot plants or Scooters on the
paths which surround the building. Residents riding gophers will need the entire width of the path
to safely navigate the area.
30
FIRE SAFETY
All staff are trained in fire prevention and are well aware of the use of fire fighting equipment and
evacuation procedures. If a fire occurs, staff will notify you of the fire, giving exact details of its type
and location and the action to be taken.
As a precautionary measure, you and your visitors are advised to familiarise yourselves with the
locations of the Emergency EXITS. These are indicated by the green and white illuminated signs.
We recommend that you make yourself familiar with the nearest emergency exit to your room.
Please:
know where the nearest exit is from your room.
in the event that an evacuation of the building is necessary do not re-enter until authorised
by staff.
attend any meetings or discussions, which are held to inform you of the fire plan.
note all rooms have smoke detectors and sprinkler systems installed.
report to staff any hazards which may cause a fire.
do not smoke in the facility. LHI Retirement Services is a smoke-free zone.
be safety conscious e.g. Do not place any items, including vases of flowers or pot plants, on
any electrical appliances (including televisions).
ensure that tea or coffee cups are stored well away from electrical items as it may cause a fire
or electric shock if a spill occurs.
remember to turn off of all small electrical appliances when they are not in use e.g. kettle,
iron, etc.
note that candles are not permitted. A battery-operated torch is recommended.
do not use the lifts if there is a fire.
be aware that although flames may not immediately be evident, smoke fumes spread quickly
and are extremely dangerous.
SMOKING
LHI facilities are ’Smoke Free’. It is the Policy of LHI that smoking is not permitted in or near LHI
Aged Care Facilities, associated buildings and car parks. People who wish to smoke in McLaren
which is not an Aged Care Facility are asked to smoke outside and away from other residents.
Tobacco smoking is the leading cause of preventable death and disease in South Australia. The
Occupational health and Safety and Welfare Act (1986) requires LHI to provide a safe and healthy
working environment for all staff, Residents, contractors and visitors.
We recognise that active and passive smoking is hazardous to health. There is no safe level of
environmental tobacco smoke.
SAFETY AND SECURITY—Your safety is very important to us.
FIRE SAFETY/SMOKING
31
HEALTH AND SAFETY OF RESIDENTS
Because we care about Health and Safety at LHI, McLaren Residents are encouraged not to use
Talcum Powder or Aerosol Sprays as they may pose a hazard to both Residents and staff and
may cause the fire safety systems to operate.
Aerosol Use
You are requested not to use Aerosol sprays, such as room fresheners, insect spray and hair
sprays as they may pose a hazard to both Residents and staff and are capable of causing the fire
systems to operate.
Aerosols use chemical particles, which are suspended in the air for a period of time, to propel the
contents and these particles are sufficient to be inhaled and cause respiratory reactions.
Particles may also be deposited on skin or in eyes in sufficient quantity to produce toxic effects.
STAFF RECEIVING PERSONAL GIFTS OR PROPERTY FROM RESIDENTS OR THEIR FAMILIES OR PURCHASE OF ANY ITEM FROM RESIDENTS It is the policy of LHI that staff must not accept personal gifts, property or money from you or your
family and friends. If you or your family and friends insist on giving a personal gift, property or
money to a staff member, the matter must be reported to the staff member’s Manager. To protect
those involved, a report must also be recorded by the staff member and their Manager in your
personal file notes.
If a staff member purchases any item from you or from a relative or friend, details of the
transaction as well as the Manager’s consent, is to be recorded in your personal file notes.
SAFETY AND SECURITY
USE OF /TALCUM POWDER/AEROSOL USE/ GIFTS TO STAFF
32
SECURITY
Please notify staff if you are aware of any possible security problems. Our main access doors are
locked after dark. If your room has an external door, please ensure that it is kept locked at all
times.
We provide keys for your doors and letterbox. We recommend that you keep your room
locked at all times.
INSURANCE
You are encouraged to insure your personal belongings. To assist you, LHI has developed an
insurance policy for Residents with ANZVAR Australia. It offers insurance protection at
competitive rates. It is also very easy to arrange. Please see our Cashier to take advantage of
this offer.
PERSONAL POSSESSIONS
Whilst every care will be taken to look after your possessions at all times, we cannot accept
responsibility or liability for the safe custody or loss of valuables, jewellery, watches, wallets,
money, spectacles, dentures, hearing aids etc. We will assist with labelling spectacles, dentures
and hearing aids if required.
Please report all lost, damaged or found items to the Resident Services Manager. You are
encouraged to manage your own finances, or engage the assistance of a family member, if
necessary. We recommend that only a small amount of money or valuables be kept in the
lockable cupboard or drawer in your room.
SAFETY AND SECURITY
PERSONAL POSSESSIONS/INSURANCE/SECURITY
33
COMPLAINTS, COMPLIMENTS AND SUGGESTIONS FOR
IMPROVEMENT
If you have any issues, concerns, suggestions or complaints, these should firstly be discussed
with the Resident Services Manager who will try to resolve any issues. If no satisfactory outcome
is reached, the General Manager Resident Services will be contacted and will endeavour to
resolve the matter.
If you wish to pass on a compliment, we will be happy to provide your valuable feedback to the
person(s) concerned.
‘Comments & Suggestion’ forms are available so that you can tell us about the services we
provide.
You are invited to complete the form and place it in the ‘Comments and Suggestion’ box
provided at one of the following locations.
at the Administration entrance
Adjacent to the Barossa Nurses Station in Hope Valley South.
at the entrance to Chablis Lounge near ‘The Vines’ main entrance in Hope Valley North
(The Vines)
At the entrance to Coonawarra on the Hall Table.
The General Manager Resident Services ‘clears’ the boxes weekly and will contact you to
discuss the resulting action that has been taken, unless you have elected to remain anonymous.
Anonymous comments and suggestions will, of course, also be given equal, appropriate and
prompt attention.
An alternative complaints resolution process is outlined in your Residence Contract, as required
under the Retirement Villages Act.
COMPLAINTS, COMPLIMENT AND SUGGESTIONS FOR IMPROVEMENT
RESOLVING ANY CONCERNS
34
RIGHTS AND ENTITLEMENTS
RESIDENTS MEETINGS
Regular meetings of Residents are held in accordance with the Retirement Villages Act to
discuss matters of interest, general issues and other suggestions. The views of Residents are
actively sought in areas such as facilities, lifestyle programs, living environment and services.
We encourage interaction between you, staff and management so that we may be able to create
and maintain a mutually beneficial and productive relationship in which our services may be
continually improved.
Your participation at these meetings is warmly welcomed.
You are free to come and go as you please. However, because of our responsibilities for the
welfare of our Residents, we do ask that you notify staff of any intended absences and that you
sign the ‘going out form’ when leaving the Facility.
PROTECTING OLDER PEOPLE
At LHI we have a zero tolerance policy of Elder Abuse. It is of extreme importance to us that, if at
any time, you have cause to feel dissatisfied with the services provided by LHI, or if you believe
your rights have not been respected, or you have been treated in any way that leads to your
dissatisfaction, you advise the Resident Services Manager as soon as is practical.
RESIDENT MEETINGS/PROTECTING OLDER PEOPLE
35
The Privacy Act 2001 regulates the way in which organisations such as LHI collect, use, disclose,
store and safeguard your personal information. The Act states that we must take reasonable
steps to make you aware that we collect information about you, the reasons why we do so, and
who we might share your information with.
What information do we collect?
Any information that relates to your care, or to financial arrangements you may have with us.
Why do we do so?
We collect information:
when you apply for admission, to enable us to assess financial arrangements.
about your care, to enable us to look after you.
to inform your doctor or other professional staff you nominate, if you need help or treatment.
about your next of kin, or the family members you may like to involve in your care.
It is important to note that we are obliged to obtain your consent to collect and use any
information about you.
What happens if you are not well enough to give us the information we need to care for
you in an emergency?
If you are not well enough to assist us, we will seek assistance from the person you have
nominated to help with your affairs.
If I would like to see my personal information , how do I arrange this?
You are welcome to contact Megan De Vries on 8265 8000. Megan is the General Manager
Resident Services, and will be pleased to assist you.
How does LHI protect my information?
LHI follows normal professional practices to ensure the security of personal information collected.
PRIVACY PRINCIPLES
PRIVACY PRINCIPLES
RIGHTS AND ENTITLEMENTS
36
November 2013