Guided by our management theme

“Expanding New Horizons”we continue to pursue every innovation to not only

revitalise our services, but also to ensure that our

diversi�ed businesses will continue to grow.

We are committed to providing our customers with a safe,

reliable supply of gas and the caring, competent and

e�cient service they expect, while working to preserve,

protect and improve our environment.

ExpandingNEW HORIZONS

02 Business Overview

04 Five-Year Financial Summary

05 Financial Highlights

06 Chairman’s Statement

10 Major Accolade

12 Financial Review

16 Review of Operations

33 Awards

34 Risk Factors

36 Board of Directors

40 Report of the Directors

54 Corporate Governance Report

71 Independent Auditor’s Report

77 Consolidated Income Statement

78 Consolidated Statement of Comprehensive Income

79 Consolidated Statement of Financial Position

81 Consolidated Statement of Changes in Equity

82 Consolidated Statement of Cash Flows

84 Notes to the Consolidated Financial Statements

165 Corporate Information

Contents