Service Delivery Center
ConvergedSimplified UnifiedLife Cycle
Management
Vision & Mission Statements
Vision : Netax will be Recognized as One of the Global Implementation Major in the
Domain of Managed Services by the Year 2014.
Mission : Comply to Requirements associated with Infrastructure, Physical and ICT ,Human
Resources and Software Application Platform to Become an Advanced Managed Services Channel Partner Of Cisco - Q1 Of 2012.
Offer Managed Services Infrastructure, Data Centre and NOC to the Channel Echo System of Cisco - Ready By January'2012.
Offer White Label Managed Services Portfolio to Partners - Ready By January'2012.
Create a High Quality Practices Environment While Engaging with Cisco, it's Partners and Customers.
State-Of-The-Art Application Development Centre - By the End Of November'2012.
Road Map
Datacenter & NOC/SOC with Best Practices of a Carrier Class. - Driven by MSActivator Managed Services Platform from Ubiqube.
Moving Service Management to IaaS & SaaS .
Build Your Own Cloud (BYOC)
2014
2013
2012$ 186,000
$ 850,000
$ 2,000,000
2014
2013
2012
Road Map For Revenue GrowthRoad Map For Knowledge Growth
Advanced Managed Services Channel Partner
Master Managed Services Channel Partner
Gold Partner
Skill & Resources Infrastucture - Tier-2 Data Centre -Powered By MSActivator - Business Creation
Extended Partner For Application Development & Tier-3 Data Centre -Engineered For MSActivator Upgrades & New Versions - With Global Practices.
Cloud Infrastructure Centre & Cloud Centre of Excellence - With Global Services.
2014
2013
2012
2014
2013
2012
Road Map With Cisco Road Map With Our Principal Ubiqube
Year
Year
Year
Year
Converged Services Portfolio
• WAN / LAN accesses• Network : DHCP, static routing• NAT, QoS, VLAN, BGP
• IPsec VPN• Firewall• IPS/IDS• Content filtering
• CME/CUE• UC 500 / SRP 500• Dial plan, groups• Self care
MANGED SECURITY
MANAGED UC
MANAGED ROUTER / CONNECTIVITY
•Create Host/VM – Start/Stop•Self Care on CPU/RAM/HDD
IAASR
eporting
Mon
itorin
g
Creation -Customer Sites Devices
Networking
Security
VoIPReporting
Deploy
Test
Monitor and
Respond
Manage and
Improve
Life Cycle Management
Assurance
• Account Ownership
• Sales & Marketing
• Self Care Portal
• Support Requests with
Partner
: Delivery Process
NETAX SDC
Customer
Partner
• Netax SDC enables expansion of your technical delivery capabilities with geographical coverage.
• Enables deployment of projects that are multi- technology and multi-locational thereby enabling you to offer high quality support to customers.
Service Delivery Center (SDC)
Key Benefits:
Low Sign up Cost. Zero Risk Implementation -‘Pay as You Go’ Model. Easy to Deploy and Scale. No Hardware and Software Procurement. Increased Customer Satisfaction with an Accelerated GTM Activation Comprehensive Protection & Enablement to Meet Regulatory Compliance Mandates at
Affordable Prices. Contain or Reduce Support Costs & Optimize In House Technical Efficiencies. New Business Opportunities-Increased Revenues. Create New and Recurring Revenue Streams and Increase Profitability. Operational Scale Up without adding Additional Resources or Infrastructure. Increased Average Revenue Per Customer with Add on Services. Total Account Ownership. Proactive Issue Resolution. Private Labeled and Co-Branded. Advanced Sales, Technical Support Tools and Training. Accelerated readiness- Day 1 billing.
24 X 7 X 365 Accessible Infrastructure. Round the Clock Pro-active Monitoring and Escalation . Customer Self Care Portal for Enhanced Customer Experience. Real Time Dashboards Providing Availability-Threats-Geographical Statistics. Real Time Automated Service and Device Status Alerts Including Top Level. Management and Monitoring Network Security VOIP and Virtualized Environment. Customizable SLA’s , Reports, Business Dash Boards. Asset Management and Audits. India Based Service Delivery Center, Flexible Hours of Coverage. Centralized Management with Intuitive GUI. Multi-tenant Portal Infrastructure. Level 01 Call handling Trouble Shooting and Login. Level 02 Additional Trouble Shooting, Remote Remediation and Escalation( If Required).
SDC Features:
Level 1Service Desk
Level 2Field Services
Level 3Onsite Services
Level 4Remote Operations
• 24X7X365• Complete Incident Management• Access via Voice / Web / IM / Email
• CPE Deployment• Service Availibity of Field Engineer • CAM, Spares, Parts
• Flexible service models (onsite technical staff, remote service desk, 24x7 on call) • Customer Self-Care Portal
• Proactive CPE & Service Management• Remote Experts• On-going improvement
Customer Support Services
11
ISP BackboneCustomerNetwork
ISP #2
ISP #1
Service Provider Service Management Integrator Service management
Customer Self-ServiceReporting, Monitoring
Service fulfillmentConfig managementEvent management
Integrator Service fulfillment partner
Service Delivery Scenarios - Tiered: Service Delivery Scenario – Tiered
SP Operator Portalo Unified View .
o Branded & Cobranded
o Virtual Walls Between Customers Assure
Confidentiality
o On Demand Services
o Information Sharing between SP & customers
o Knowledge base
o Map View & Real-time threat dashboard
o Optional Forensic & Analyasis
o Detailed Reporting
Consolidated Views: Risk Score, Alerts, Top Ten Events, Virus & Compliance Status
Events View: Customized view based on need. More focused approached: Online
Events & Forensic view
Operator Portal Capabilities
Customer Care Portalo Self-care, Role Based Delegation
o Real Time dashboard
o Map View, Network topology information
o Asset Management
o Detailed Reports
Global Threats: Shows end customer threats in their network globally & status of the threat
Incident Dashboard: Shows end customer the status and prioritization of all incidents
End Customer Self Service Capabilities
Cisco Confidential 14© 2010 Cisco and/or its affiliates. All rights reserved.
Value Proposition
Customer Challenges
Netax Solution
Advantage
• Time to Market.• Large Capex and Opex.• Absence of a Robust, Time Tested, Proven & ITIL, CMDB Certified Managed
Services Platform.• Customer Churn & Customer Retention.
• UBIqube Powered Service Delivery Center (SDC) • ITIL & CMDB Compliant Solution• Fully Managed Service Delivery
• Substantial Savings on Capex & Opex.• Less Time to Market.• New Revenue Generation Opportunity-Up Sale Advanced CPE Devices Services.• Increased Level Of Customer Satisfaction- Proactive Monitoring and Management.• Customer Retention and more revenue from each customer.• Quick to tap High Growth Future Opportunity with Managed Services Portfolio.
Thank You