National Workshop PEER EXPERIENCE AND REFLECTIVE LEARNING (PEARL)
6th July 2012, Friday Venue: Conference Hall, Hotel Noor Us Sabah, Bhopal
Organized by
Ministry of Urban Development (MOUD), Govt. of India National Institute of Urban Affairs (NIUA), Delhi
Cities Alliance (CA) &
CEPT University, Ahmedabad
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Contents About PEARL ................................................................................................................................. 2
Inaugural Plenary ............................................................................................................................ 3
Technical Session /Presentation by cities...................................................................................... 4
Indore: ......................................................................................................................................... 4
Bhopal: ........................................................................................................................................ 5
Raipur: ......................................................................................................................................... 6
Jabalpur: ...................................................................................................................................... 7
General comments .......................................................................................................................... 9
Annexure: ...................................................................................................................................... 10
Workshop Agenda .................................................................................................................... 10
List of participants: ................................................................................................................... 11
Banner: ...................................................................................................................................... 16
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About PEARL
Since 2007, an initiative of Peer Experience and Reflective Learning (PEARL) was initiated by
the Ministry of Urban Development (MoUD) to create manageable networks between
JNNURM cities for cross learning and sharing knowledge on projects, urban reforms and city
governance. Under the PEARL cities network cities are grouped based on their
characteristics and level of development. Such groups are as follows.
Group A- Mega Cities, with Global Character in Socio-Economic Profile
Group B – Industrial Mega Cities
Group C – Mixed Economy Cities Service/Trade/ Institutional functions
Group D –Cities of Cultural and Religious Significance
Group E – Hill Cities
The first PEARL workshop for the Group C – Mixed Economy Cities Service/Trade/ Institutional functions was held on 6th July, 2012 at Bhopal, Madhya Pradesh. The conference was organized by MoUD, NIUA and CEPT University. The Conference held at the Hotel Noor Us Sabah was attended by city officials from Bhopal, Indore, Raipur and Jabalpur. Three representatives from CEPT and NIUA including the project coordinator and director were present at the conference. The conference was designed as an interactive session for a day covering different aspects
of PEARL initiatives, city- city learning, use of information technology and many others. Each
sessions of the conference addressed issues of knowledge sharing and management.
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Inaugural Plenary
Inaugural session was graced by Honourable Mr. Babulal Gaur, Hon’ble Minister, Urban
Development, Govt. Of Madhya Pradesh, Ms. Nisha Singh, Joint Secretary, Ministry of Urban
Development (MoUD), Mr. Sanjay Kumar Shukla, Commissioner, Urban Administration
Development Department (UADD), GoMP, Prof. V.K. Dhar from National Institute of Urban
Affairs (NIUA) and Prof. Saswat Bandyopadhyay, CEPT University.
Prof. Saswat Bandyopadhyay welcomed all dignitaries and participants and briefly outlined
the workshop background and agenda.
Prof. V.K. Dhar, NIUA gave a brief overview of the PEARL Programme and role of NIUA and
knowledge partners such as CEPT. Ms. Nilanjan Sur, NIUA, made a presentation on various
initiatives under the PEARL programme. She further highlighted how cities could tap the
platform for information and knowledge sharing.
Mr. Sanjay Kumar Shukla, Commissioner, UADD, in his speech, highlighted the various urban
initiatives by the Madhya Pradesh mission cities. He gave a brief overview of various good
and emerging practices, PPP initiatives by Indore and Bhopal municipal corporations.
Ms. Nisha Singh highlighted the capacity development challenges of Indian cities and how
important it is for the cities to share and learn from each other. She also gave a detailed
overview of various Capacity Building initiatives by the MOUD and urged cities to make best
use of the PEARL platform.
Mr. Babulal Gaur, Hon’ble Minister, Urban Development, Govt. Of Madhya Pradesh thanked
MOUD for selecting Bhopal as the workshop venue and welcomed all participants. He
further highlighted various urban development challenges and initiatives in Madhya Pradesh
and the role leadership plays in sustainable development.
Prof. Saswat Bandyopadhyay of CEPT delivered the vote of thanks and invited the dignitaries
and participants for tea.
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Technical Session /Presentation by cities
Indore:
Presenter:
Mr. Yogendra Sharma,
Municipal Commissioner, Indore
The Municipal Commissioner, Indore
and his team presented several
initiatives that Indore Municipal
Corporation is undertaking currently.
The presentation covered most of the
ongoing E-Governance initiatives in
Indore.
Some of the issues shared by Mr.
Yogendra Sharma were as follows:
Online services for Indore
citizen’s such as property tax,
water tax, rent property,
business licenses, birth and
death certificates, building
permissions, citizen grievances, water tanker booking, etc.
Commissioner mentioned about the citizen’s satisfaction levels.
A survey was carried out, which indicated that the satisfaction level had improved
from 81% to 91 % after various online services were introduced.
Boundary less service delivery: A unique analysis done by Indore Municipal
Corporation, wherein they updated the number of people investing in various
services from outside India, outside Indore and from within Indore.
Corporation Communication Framework (CCF): A service to update citizens
regarding the amounts paid for property tax, water tax, etc. by sending an SMS or
email.
E-commerce solution: Initiated in the year 2008, this service allows citizens to make
online payments using their credit cards, debit cards, internet banking, etc. An
analysis showed an increase in online payment growth. The statistics also revealed
that 62% birth certificates and 79% death certificates were made online.
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Other Issues:
A promotional aid of Rs. 20,000 was given for the development of garden in
collaboration with Rahvasi Sangh.
Rebate of 5% in property tax was provided for promotion of solar energy and green
buildings and tree plantation.
PPP model developed for green belt development on major roads of Indore.
Under this concept of making city more liveable, the Eastern Ring Road of 15kms is
proposed to be developed by private agencies. The development would include
green development along the road, street furnishing, footpaths, signages, etc. It is
planned to be completed in two years i.e. before 2013 elections.
Comments and Suggestions:
Ms. Nisha Singh, Joint secretary, MoUD commented on the Municipal Solid Waste
Management practice in Indore and added that the city is expected to be the first to ban
plastic in Indore and further explained that there needs to be a strong political will to take
this major step. She appreciated the concept “Aao Banaye Apna Indore” for better
development and planning.
Bhopal:
Presenter:
Mr. Rajneesh Shrivastava,
Municipal Commissioner, Bhopal
The Municipal Commissioner, Bhopal and his
team presented several initiatives that the
Bhopal Municipal Corporation is undertaking
currently. The presentation covered most of
the ongoing E-Governance initiatives in
Bhopal.
Some of the issues shared by Mr. Rajneesh
Shrivastava were as follows:
Commissioner discussed the Municipal
Administrative Systems (MSA), an
ongoing initiative of E-Governance for
city of Bhopal.
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The presentation started with a brief overview of the website and its main
components and facilities that they are planning to bring in. The presentation
illustrated different services that it would offer. Presentation illustrated user
interface, how data can be used and managed.
He also referred that Bhopal will be introducing double accounting system and also
make the building permissions online.
He also mentioned about the other future initiatives such as linkages to GIS and tax
database.
In the end he mentioned about the second phase of web services such as vehicle
tracking and other similar services for residents of Bhopal.
Raipur:
Presenter:
Mr. S. K. Sindrani,
Addl. Municipal Commissioner, Raipur
The Addl. Municipal Commissioner, Raipur
presented a case of innovative technologies
and ideas that Raipur has implemented for their
solid waste management. In his presentation he
also shared the process of how Raipur has
manufactures special vehicles and machines for
waste segregation and transportation.
Some of the other projects and issues discussed
were as follows:
Dhamtari MSW Model: Dhamtari has
around 1 lac population and generates
about 30-40 tonnes of waste. They
segregated every part of the garbage
and convert it the bio-degradable part into rich bio manure with the help of a
machine. The machine costs Rs. 1.48 lacs. This rich bio manure is sold to farmers at
Rs. 90/ bag and is mainly used for growing vegetables.
Mobile Bio Manure Plant: The Bio manure plant is made mobile by adding wheels to
the machine. This thereby reduces the cost of transportation.
Debris Washing Machine: In this machine debris and inert materials are washed
away and is converted into aggregates that were used for construction of
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EWS houses under scheme of VAMBAY.
Plastic recycling unit
Waste water is treated to generate biogas for lighting purpose.
Tyre dams have been used to sustain water supply.
Toll free No 1100: This no is specially started for public grievances. It is a toll free no
wherein citizens can call and inform their grievances like no electricity, no water
supply, etc and immediate action is taken by the concerned authority
Suggestions:
Ms. Nisha Singh, Joint Secretary, MoUD was quite impressed by the efforts and
innovation and announced that for future workshops and similar platforms, she
would want to concentrate more on small and medium size towns to give them
change to showcase their initiatives.
Prof. V. K. Dhar, NIUA also appreciated the initiatives by Raipur city and requested
Raipur to present one page document to be added in list of best practices for PEARL
web-portal.
Jabalpur:
Presenter:
Mr. N. B. S. Rajput, Municipal Commissioner, Jabalpur
The Municipal Commissioner, Jabalpur presented the E-Governance cases that Jabalpur has
been able to introduce successfully.
Some of the other projects and issues discussed were as follows:
Commissioner Jabalpur made a presentation on aspects of e-Governance, Property
Tax Reforms, HR Development, Finance and Financial Reforms. He also mentioned
about the Document and Record Management System (DRMS) that Jabalpur is
undertaking.
The presentation covered different initiatives under E-Governance such as
development of integrated MIS application, citizen’s mobile Van.
WI-FI Networking of Municipal Corporation, vehicle tracking and management
system, file tracking system and E-Tendering were also mentioned.
Presentation also covered tax reforms and HR Reforms such as implementation of
performance management system, biometric technology, records and document
management, training and establishment of citizen service centres.
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The last section of the presentation focused on finance and accounts and social
development reforms such as construction of community toilets through
participatory planning methods.
Other issues discussed were as follows:
o E- governance
o Citizen Mobile Van
o Social Development
o File tracking System
Comments and suggestions:
Ms. Nisha Singh, Joint Secretary, MoUD commented on the tax collection reforms
and suggested that Jabalpur’s non-revenue water is about 35% and it should be
reduced.
She also mentioned about a policy that she is working on for small and medium size
towns to come up with a “handholding support policies for cities” for 5 years starting
at 75% and then reducing the support to 50%.
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General comments
Ms. Nisha Singh, Joint Secretary,
MoUD, congratulated Raipur for their
great initiatives for waste
management and asked NIUA to
document it for the web- portal.
She suggested that knowledge sharing
platforms such as PEARL should be
bigger and should include small and
medium towns along with larger cities.
She suggested that for next workshop
30 Cities should also be included in
such knowledge sharing platforms.
Mr. Sanjay Kumar Shukla,
Commissioner, UADD, GoMP
congratulated all the cities, who
presented at the forum and pointed
out that small and medium towns in
Madhya Pradesh have done
exceptionally well in implementing
reforms.
It was also proposed to update the
PEARL website in terms of reforms.
A bigger platform should be provided
and at least 30 cities should be invited
to share their experiences.
Small towns should be invited so that
they can share their best practices
with other cities.
Solid waste management models
initiated in small towns should be
brought in forefront through PEARL network.
Annexure:
Workshop Agenda
List of participants:
Sr. No.
Name Designation Department Contact No. Email
1 Shri Babulal Gaur Urban Minister UADD, Govt of MP Bhopal
2 Ms. Nisha Singh Joint Secretary MOUD New Delhi
3 S. P. S. Parihar Principal Secretary
UADD, Govt of MP, Bhopal
4 Mr. Sanjay Kumar Shukla
Commissioner UADD, Govt of MP Bhopal
5 Mr. Rajneesh Srivastva Municipal Commissioner
BMC, Bhopal
6 Mr. Yogendra Sharma Municipal Commissioner
Indore Municipal Corporation
9303136002
7 Mr. S. K. Sindrani Addl. Municipal Commissioner
Ranchi Municipal Corporation
9827160230
8 Mr. Nilay Satbhaiya Municipal Commissioner
Ujjain Municipal Corporation
9 N. B. S. Rajput Municipal Commissioner
Jabalpur Municipal Corporation
10 R.S. Rawat Dy. Commissioner Nagar Nigam Ujjain
11 Soorya Kumar Choubey Chief Engineer N.N. Jabalpur
12 Nilanjana D. Sur NUIA, Reserch Fellow
New Delhi 9891042174
13 Hariom Viswakarma BTU News Bhopal
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14 Manoj Kumar Awasthi APM, JMC Jabalpur
15 Ashok Bhadouria Specialist Urban Poverty
Management ,PMU JnNURM
UAD, Bhopal 9009635321 O- 0755-2550083
Palika Bhavan, 06 No. Bus Stop Shivaji Nagar, Bhopal
16 Sanjay Pandey Project Specialist PMU-UAD, BPL
17 J. S. Thakur
18 C. V. Chacko A.E. Bhopal Municipal Corporation
9827377752 O- 0755-2701410
Municipal Corporation, Harshvadhan Nagar, Mata Mandir, Bhopal
19
20 Atul Tatwach E.E Bhopal Municipal Corporation
21 Sunil Shrivastva Chief Engineer
22 P. K. Jain CE, Nagar Nigam Nagar Nigam Bhopal
23 S. S. Saluja City Engineer Bhopal Municipal Corporation
24 Ajit Mali Urban Planner Mehta & Associates, Indore
25 J.P. Para E.E. Nagar Nigam Bhopal
26 O.P. Bhardwaj DyCE Nagar Nigam Bhopal
27 Keshav P. A.E. BMC, Bhopal 28 Rajneesh
29 Praveen Vyas Elbiz System Bhopal
30 Saleem Mirge C.P.R 31 O.P. Gupta A. E. Bhopal Municipal
Corporation
32 H. M. Mishra UADD 33 S. S. Rao CEPT
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34 Gaurav Jaisinghania Urban Planner Bhopal
35 Danish Khan Intern, CEPT
36 Anurag Nagail Intern, CEPT Bhopal 37 Gungun Intern, CEPT Bhopal
38 Dhanshree Project Associate, CEPT
Bhopal
39 Krishnakali Intern, CEPT Bhopal
40 V.K.Dhar Professor NIUA 9990392966
41 G. Tiwary Dy. CEO RMC, Ranchi, Jarkhand 42 Diwan Singh Executive Officer NIUA 9811129476
43 Satyendra Jain MIS Specialist, PMU
UAD, Bhopal 9407545439 6 No. Bus Stop, Palika Bhavan, Shivaji Nagar, Bhopal- 16
[email protected], [email protected]
44 D. K. Soni E.E. Nagar Nigam Jabalpur 9827517502 O- 0761-2419966 0761- 4083846
jnnurmereddifmail.com
45 S. N. Dubey A.E. BMC
46 Parmesh Jalote
47 U. K. Sadhav Add 48 U. K. Sharma BMC BMC, Bhopal
49 Hitendra Mehta Consultant to BMC & IMC
Mehta & Associates, Indore
9826061124 [email protected]
50 Ashutosh Vyas Elbiz System Bhopal
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51 Pramod H. AE Zone of MCB
52 Devendra Tiwari City Engineer Bhopal 9424499895 O- 2701222 Fax-
2701223
Office Add: Hashwardhan Complex, Near Mata Mandir, Bhopal
53 Ankur Khare DMO JMC
54 Chandresh Mathur The Hitavada Paper
9754742121
55 R. K. Vijayvargia Senior Town Planner
Office of Chief Town Planner Rajasthan
9828109493
56 Mr. Gopalji Tiwary Deputy CEO Ranchi Municipal Corporation
9431115815
57 Pravin Bhagwat Urban Planner CMA, MP 9893271900
58 Ashok Khare Chief Engineer UADD, Govt of MP Bhopal
9425301281
59 Saswat Bandyopadhyay CEPT 9426319352
60 Sameeha Sheth Programme Manager
CRDC, CEPT 9909560082
61 Hiten Desai Senior Project Associate
CRDC, CEPT 8469154295
62 Dhanshree Zende Project Associate CRDC, CEPT 9630025853
63 Sanjay Pande UADD, Govt of MP Bhopal
64 S. N. Dubey BMC, Bhopal
65 Parmesh Jalote JMC
66 D. K. Fow E.E. Nagar Nigam
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67 U. K. Sadhav UADD
68 U. K. Shany S/E
69 Hariom Vishwas BTV News Bhopal 9827241366
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