my Health Finder
HEALTH LITERACY
• Our goal = make complexity simple
• Build upon health literacy principles on which Healthfinder.gov is based
• Clear + actionable content = action links on every screen
• Built-in dictionary, help links, simple user interface
• Less about tech and more about solving people’s problems
• Our app organizes user’s healthcare resources in one logical place
• Empowers healthcare consumers by building online community
• Make it the one app you need when it’s a matter of life or death.
my Health Finder
WELLNESS AND PREVENTION
• Connects to clinical preventive services by geo-locator + map widget - provides phone #, office hours, credentials + expertise, etc.
• Icon indicates exactly what services are covered by Accountable Care Act
• Icon indicates if module is available on audio channel
• “Get Tested” screen is personalized checklist with clear targeted time frame, links to info pages, and possibly “In App” Rewards (such as apple icons or free services)
• “How To Stay Healthy On the Go” is source of wellness information and tips
• Try to nudge behavior change with rewards or incentives
• We make healthcare a team sport with emphasis on collaboration, sharing + communication
• Forge new social interactions with groups, health teams, games
• Focus on how to wedge discrete recurring tasks between other daily activities
my Health Finder
CO-DESIGN
• Incorporates input from HealthTechHatch - Also 2+ years of iterating in this space
• 5/5 want information specifically targeted to their needs - “If the app returns information that doe not fully consider my details, I will feel that I wasted my time.” y.r.
• 4/5 would not use E-cards - “I don’t want to be bombarded with information not relevant to me or my family.” p.s.
• 5/5 want to personalize their app - “I want apps that provide me lots of features that integrate with the rest of my life.” k.j.
• 4/5 consider actionable information such as geo-location and credentials important - “I like the comprehensive one-stop approach.” d.m.
• 5/5 think lots of features should be included - “I love the comprehensive nature of this app. Great branding.” p.s.
my Health Finder
USABILITY
• Home screen = simple, familiar, engaging, personal
• Features are comprehensive - puts all this stuff in your pocket and is way easier to use than what’s out there now
• Navigation is crisp, intuitive, tapable, best practices
• Sort of like 3 apps in one - WebMD, Linkedin, DropBox
• Links to networking sites, web pages, team members, electronic health information, loved ones and their healthcare connections
• Does what website does only better, quicker, easier, more personal - anywhere, anytime, on any mobile device
• Compelling reason to use is because it makes your life better
my Health Finder
FUNCTIONALITY
• Prototype on iOS platform - later Android, Spanish version
• Native application development allows greater speed, early adoption, built-in functionality, marketing platform
• iOS built-in functions include voice recognition, endless scrolling, integrated dictionary, auto-correction, passcode lock, encryption, geolocation, email/copy/print, push notifications, handicap accessibility, international formats, etc.
• Log in keeps information private and secure, but also enables user to create multiple accounts on same device (perfect for families, health workers, providers, etc.)
• Universal access - user or their designate can log in anywhere, anytime, on any device regardless of health system to which they belong - no silos, no proprietary software
• Features - action links, audio capability, tracking, notifications, emergency contacts, direct messaging, file sharing, health log, health team integration
my Health Finder
BRANDING
• App has look + feel of Healthfinder.gov website - how users experience it will be consistent across all devices
• Platform infrastructure enables developers to create special content and features with mobile in mind
• Our unique benefit = making it easy to distribute healthcare information cheaply and targeted to end-user
• Brand is our top asset and must earn trust of our users
• Define our user base? Is it overall market or segments of it that have the greatest unmet need (such as chronically ill, aging parents, busy families, underserved population, etc.)
• Look and feel suggests “health tech with heart” - easy access, comfort level, pleasure to use, better than other websites
my Health Finder
INNOVATION
• Each user gets very own personalized Healthfinder app which never is seen by government or non-team members.
• This app provides an infrastructure for future development and can sync with electronic health records and standalone apps.
• Outreach programs with enterprise partners, professional societies, ACOs, government agencies, NCOs, etc.
• Opportunity to fundamentally shift the way people access healthcare - connectivity is key
• Trends going our way - this is the right time for mobile, social, cloud computing, ePatients, portability, transparency, native apps, scalability, low costs
• “I skate where the puck is going, not where it is.” Wayne Gretzky, hockey great