1
Market Research Solutions, LLCCapabilities Presentation
Market Research Solutions
Market Research Solutions LLC Copyright. © 2012
2
Market Research Solutions LLC (MRS) formed in 2007 Main office located in Upper Gwynedd, PA International office located in Toronto, Ontario, Canada
Matt Sperling, President Genactis (’01 – ’07) TNS Intersearch (’00 – ’01) Charlton Research (’98 – ’00)
MRS Mission Statement:
“By offering customized research solutions to market research firms, we strive to build strong, long-term partnerships to ensure the highest quality of research is delivered as efficiently as possible to your clients.”
Available MRS Solutions: Quantitative Research Solutions Quantitative Process Solutions Qualitative Research Solutions
Company Overview
Market Research Solutions LLC Copyright. © 2012
Market Research Solutions
Quantitative Research Solutions
3Market Research Solutions LLC Copyright. © 2012
4
MRS offers a variety of solutions during each phase of the quantitative project life cycle
Solutions encompassing the project life cycle offer research firms both flexibility and convenience
MRS Quantitative Research Solutions
1. Study Design
1. Study Design
2. Fieldwork
2. Fieldwork
3. Data Processing
3. Data Processing
4. Analysis/Report
4. Analysis/Report
Market Research Solutions LLC Copyright. © 2012
Research Solutions
Research Solutions
Programming Solutions
Data Processing Solutions
5
From a research design standpoint, MRS has significant experience across a multitude of quantitative research methodologies: Attitudes and Usage Brand Tracking Choice Analysis and Decision Modeling Patient Records Studies Market Landscaping Message Optimization Segmentation
MRS delivers strategic insights and business focused deliverables cultivated from several years experience designing, analyzing and strategizing quantitative research for pharmaceutical industry clients MRS’ technical expertise combined with the in-depth therapeutic and industry knowledge of their
partners has been a blueprint for success Insightful, client-ready deliverables have resulted in more quantitative studies awarded to MRS
partners
Final reports include standard univariate analyses (i.e., frequencies and means), as well as the inclusion of multivariate statistical outputs where applicable. Multivariate outputs and analyses include: MaxDiff Perceptual Mapping Quadrant/Key Driver Analysis Choice Modeling Simulator Development
Research Solutions
Market Research Solutions LLC Copyright. © 2012
If needed, MRS provides methodological descriptions and sample outputs to partners during the proposal development process.
6
MRS always ensures that survey programming and pending project launch is a smooth and seamless process by following a strict operational protocol
Thorough Survey Review: Expertise in research design offers added comfort in knowing your research instrument is being
reviewed thoroughly from both a content and technical standpoint
Expert Survey Programming: Astute in programming the most complex of research designs, including various types of decision-
modeling exercises MRS works hand-in-hand with software developers to find ways of better engaging research
respondents
Facilitation of Sample Link-Up and Launch: Will link-up with the sample provider of your choice (domestically and globally), provide study
dashboards on a daily basis and offer proactive, insightful solutions to expedite fielding All studies are soft-launched, with preliminary data checked and reviewed the following morning MRS does not provide sample, but has access to significant sample discounts through strategic
partnerships. In turn, MRS will procure sample on behalf of partners to minimize study costs
Secured Hosting: Password-based security options Quota and Terminate controls Respondents cannot print, download or copy materials Internet identity and 128-bit SSL encryption system are guaranteed
Programming Solutions
Market Research Solutions LLC Copyright. © 2012
7
MRS provides data processing solutions which include data cleaning, coding, data weighting (development and/or implementation) and flexible tabular output to ensure your data is in the most useful and actionable format for your research
By using one of the most flexible and powerful cross-tabulation packages in the industry, we can: Input data from various formats Generate tabular output in Word, Excel, or HTML
Word Tabs: Excellent desk reference Excel Tabs: Optimal for transitioning data into reports or further manipulating data HTML Tabs: Excellent electronic reference
Create presentation-quality tables in various formats Perform and embed extensive statistical testing into data tabulations Provide labeled SPSS files promptly upon request
When traditional banner points are not adequate and more complex multivariate statistical procedures are required, MRS has the technical requirements to support the most rigorous of statistical treatments
MRS follows strict guidelines to flag potentially harmful respondents to your study by identifying survey speeders who move through the survey too fast or survey flatliners who answer the same way for each question. These respondents are removed from the database to preserve the integrity of your data MRS will coordinate with sample providers to ensure these respondents are black-listed from further
research, and that recruitment and honoraria fees are refunded
Data Processing Solutions
Market Research Solutions LLC Copyright. © 2012
Market Research Solutions
Quantitative Process Solutions
8 Market Research Solutions LLC Copyright. © 2012
9
To ensure your firm has the structure in place to consistently deliver high quality quantitative research as efficiently as possible, MRS provides Process Solutions across a variety of areas
Quantitative Process Solutions
Market Research Solutions’Quantitative Process Solution
High
Qua
lity R
esea
rch Delivered Faster
Delivered Most Cost Effectively
?Is this paradigm
achievable
Define quantitative objectives and goals
Develop a Process which best meets needs
Implement the Process Solution through training
Market Research Solutions LLC Copyright. © 2012
10
Strategic Consultants
Consulting experience across many industries, but unfamiliar with the intricacies of your organization.
Value add is limited.
Subject Matter Experts
So engrained in the details, that your organization’s vision and
strategic intent may get lost. Value add is limited.
Why is MRS the optimal consulting option to best meet your needs?
Market Research Solutions
MRS has both the consulting experience and subject matter expertise to best understand the needs in developing optimal processes at your firm Staff experience includes Six Sigma certification, Big Five consulting experience and a
successful track record of increasing operational efficiency at Market Research firms
Market Research Solutions LLC Copyright. © 2012
11
Business Issue: A small market research firm was having problems processing reports efficiently and began missing client deliverables. Furthermore, with so much time focused on report generation, time spent analyzing and strategizing results were being greatly minimized. In the end, not only were reports being delivered late, but they did not meet the standards of the firm.
? Process Analysis: Upon review, it was determined that the firm was being held up significantly by their current back-end processing techniques. Data tabulations were being provided in Word, and in turn data had to be hand-entered into PowerPoint slides and tables. Each number had to be checked individually as the margin of error during this form of report population was high. Moreover, tabs did not include statistical significance testing and testing was being conducted manually.
MRS’ Process Solution: MRS completely overhauled the back-end processing for this firm. Tables were now developed in Excel, and significance testing was embedded into tabs. This gave the client the accessibility to copy and paste, and even manipulate the output if needed. Furthermore, a report automation tool was brought in to streamline report generation. By having the ability to link tables in Excel to objects in PowerPoint (e.g., charts and tables) via report automation software, weeks were shaved off of project timelines while the report quality increased substantially.
Process Solutions in Action
Market Research Solutions LLC Copyright. © 2012
12
Business Issue: A market research firm was spending an exorbitant amount of money outsourcing Advanced Analytics to an external statistician. With the majority of studies requiring these types of analyses, the firm needed a more cost effective solution and needed it quickly.
? Process Analysis: Upon review, it was determined that the firm was partnering with a high-end statistician to provide a fairly remedial advanced analytics service in the form of perceptual mapping and key driver analysis. On some studies, the final bill was approaching $10,000 in fees.
MRS’ Process Solution: In the short-term, MRS provided these analytic outputs at a fraction of the cost. In most cases, the generation of these outputs would only take a day or two of professional time ($1,000 to $2,000). Eventually this task was brought in-house as a junior project manager was trained by MRS as part of an all inclusive SPSS training program.
Process Solutions in Action
Market Research Solutions LLC Copyright. © 2012
13
Business Issue: A pharmaceutical market research firm specializing in qualitative research was looking to expand their quantitative capabilities. Having partnered with MRS for the past two years to provide backend DP and reporting solutions, more quantitative studies were coming down the pipeline quickly. Unfortunately, the internal front-end tasks related to questionnaire design and programming had some serious deficiencies which needed to be addressed.
? Process Analysis: Being a strategic partner of this firm, MRS was well aware of the deficiencies in place as a handful of studies had programming issues which lead to respondent re-contacts and additional data processing time. Ultimately, the project staff was lacking experience in quantitative research as a whole and needed help and direction.
MRS’ Process Solution: As a first-step, MRS identified these front-end deficiencies and put together a quantitative process flow which identified the tasks and sub-tasks associated with each phase of the quantitative project life-cycle. The next step (which MRS is currently is the process of incorporating) is identifying who internally and externally will be responsible for performing each task. Once identified, MRS will train project staff on these pertinent tasks to ensure future quantitative research flows seamless from project inception through to final deliverable.
Process Solutions in Action
Market Research Solutions LLC Copyright. © 2012
Market Research Solutions
Qualitative Solutions
14 Market Research Solutions LLC Copyright. © 2012
15
Qualitative Solutions
MRS also offers qualitative research solutions to support telephone in-depth interviews (TDIs) to keep internal costs down (e.g. travel, lodging, facility rentals)
Programming and hosting of various stimuli in conjunction with TDI methodology cover many types of qualitative research: Product Profile Exposure, Packaging, Message Testing, Positioning, Concept Testing, Visual Aid Testing Programming software can emulate face-to-face interviews by utilizing many key programming
features: Stimuli Randomization, Flash Exposure Exercises, Tournament Exercises
Ratings and rankings can be captured online as opposed to hardcopy Outputs are readily available in Excel and/or HTML
Fast turnaround Links and passwords are available within one or two days Respondents only need internet access Links can be masked as coming from your website
The visual contents of your study are protected Respondents cannot download or copy materials
Market Research Solutions LLC Copyright. © 2012
Market Research Solutions
Additional Company Information
16 Market Research Solutions LLC Copyright. © 2012
17
Core Values
Market Research Solutions LLC Copyright. © 2012
Adaptability Convenience
Excellence
Market Research Solutions
Integrity Commitment Cost Competitive
Proactive Reliability
Customer Satisfaction
Core Values strongly align with Clients
18
Biography
Matt Sperling, President
Matt formed Market Research Solutions, LLC in 2007 and brings extensive experience working with internal and external client teams to assess, design, and implement quantitative market research across various industries. Since forming MRS, Matt and his organization primarily partner with research and consulting firms to execute research for industry-leading clients in the areas of pharmaceuticals, communications, and sport & sponsorship.
From a research design standpoint, Matt has experience across a multitude of quantitative research methodologies including brand tracking, choice analysis and decision modeling, market landscaping, pricing optimization, and messaging & positioning research. Matt primarily executes research in the U.S. and Canadian markets, but also provides significant global experience and has worked directly with various EU clients. Areas of expertise and proven research skills include research design and strategic analysis, survey programming and hosting, data processing and Advanced Analytic techniques. Matt also provides consulting services to other research firms by developing optimal processes for increased operational efficiency. Consulting areas of expertise include process analysis, design, and implementation in small to mid-sized market research organizations.
Prior to starting his own company, Matt headed the Quantitative Operations Group for Genactis Inc. There he was primarily responsible for executing quantitative research for major pharmaceutical industry clients. Matt has previously held positions at TNS Intersearch where he managed and directed the accounts of ESPN Sports Poll subscribers and at Charlton Research, a company specializing in sport, sponsorship and branding.
Market Research Solutions LLC Copyright. © 2012
19
Matt SperlingPresident
Direct: +1-215-310-5315Mobile: +1-267-971-6110
Email: [email protected] Profile: http://www.linkedin.com/in/mattsperling
Web: www.marketresearchsolutions.net
820 Fulton Avenue 130 A Belsize DriveLansdale, PA USA Toronto, ON Canada19446 M4S IL8
Contact Information
Market Research Solutions
Market Research Solutions LLC Copyright. © 2012