Messages for Business Use Cases
Company Information
Brand name
Define your success for this channel by listing a major achievement
Requested launch date
Select Entry Points
Web - Messages Button
IVR deflection
Message Suggest
Apple Maps
App - Messages Button
QR codes
Social media links
Other (Specify)
Select General Features
Automated welcome message
CSAT survey (Specify)
Authentication (Specify)
List the top four use cases you plan to support using Messages for Business,and that can drive the highest volume.
Use Case 1
General description Select enhanced features
Rich Links
Time picker
List picker
Apple Pay
iMessage app
PDF, image, video, Wallet attachments (Specify)
Use Case 2
General description Select enhanced features
Rich Links
Time picker
List picker
Apple Pay
iMessage app
PDF, image, video, Wallet attachments (Specify)
Use Case 3
General description Select enhanced features
Rich Links
Time picker
List picker
Apple Pay
iMessage app
PDF, image, video, Wallet attachments (Specify)
Use Case 4
General description Select enhanced features
Rich Links
Time picker
List picker
Apple Pay
iMessage app
PDF, image, video, Wallet attachments (Specify)
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Messages for Business Use Cases | September 2021.1