13th January 2017To All Members/Supporting OfficersLondon Luton Airport Consultative Committee
Dear Member/Colleague
Meeting of the Consultative CommitteeMONDAY 23rd January 2017 - 13.00hrs
Putteridge Bury Conference Centre
Please find enclosed a copy of the Agenda and supporting papers for thismeeting. As always apologies/substitutions can be sent by phone, Email orverbally at the meeting.
Please do not hesitate to contact the Committee Administrator if you have anyqueries about the organisation or administration of this meeting.
Buffet lunch will be served for 12.15pm
Best wishes
Committee Administrator
AgendaMeeting of London Luton Airport Consultative Committee1.00pm on Monday 23rd January 2017 at Putteridge Bury
1. Apologies for absence and substitution
2. Minutes and Matters arising from the LLACC Meeting 17th October 2016 2/1 - 2/7
3. Application for Membership from St Albans Quieter Skies (STAQS) 3/1
4. Report on Noise & Track Sub Committee – 21st December 2016 4/1 - 4/5
5. Report on PSSC Meeting – 21st December 2016 5/1
6. London Luton Airport Reportsa) Management Reportb) Quarterly Planning, Environmental Management & Surface Access Reportc) Quarterly Economic Report
6/1 - 6/76/8 - 6/96/10 - 6/12
7. Luton Borough Council Report VerbalUpdate
8. Correspondence received since 17th October 2016 8/1 - 8/2
9. Any Other Business - please notify any items to the Secretary by no later than5.00pm Thursday beforehand.
10. Next Meeting Dates:
LLACC – 3rd April 2017
NTSC - 8th March 2017
PSSC - 8th March 2017
Annex A – Quarterly Environment Report
Attendee List
Independently Appointed Chairman Mr Martin Routledge
Aylesbury Vale District Council Cllr Sir Beville Stanier
Buckinghamshire County Council Cllr Ms Netta Glover
Cllr Ms Avril Davies
Central Bedfordshire Council Cllr David Bowater
Cllr Ray Berry
Dacorum Borough Council Cllr Jane Timmis
Hertfordshire County Council Cllr David Barnard
Cllr David Williams
Luton Borough Council Cllr Michael Dolling
Cllr Paul Castleman
North Hertfordshire District Council Cllr Michael Muir
St. Albans City and District Council Cllr Roma Mills
Stevenage Borough Council Cllr John Gardner
Bedfordshire Association of Town and Parish Councils Cllr Edward Perry
Buckinghamshire and Milton Keynes Association of LocalCouncils
Mrs Rachael Webb
Hertfordshire Association of Parish and Town Councils Cllr Sandra Clark
Luton and District Association for the Control of AircraftNoise (LADACAN)
Louise Attrup
London Luton Airport Town & Villages CommunitiesCommittee (LLATVCC)
Mr Michael Nidd
People Against Aircraft Intrusive Noise (PAIN) Mr David Godfrey
Breachwood Green Society Mrs Liz Greet
BBGA Operators Mr Kerry Besgrove
easyJet Airline Company Limited Mr Neil Slaven
Airline Operators (other than easyJet Airline Co Limited) Vacant
Chamber of Commerce Mrs Cheryl Smart
NATS Mr David Healey
LLA Branch TGWU Mr Glen Gayle
Freight Airline Representative Mr Peter Hewett
Mr Steve Shearer(substitute)
LLAOL Chief Executive Officer Mr Nick Barton
LLAOL Operations Director Mr Neil Thompson
LLAOL Chief Finance Officer Mr Elliot Renton
LLAOL Airport Performance Manager Mr James Dontas
LLAOL Environment Manager Mrs Tessa Simpson
LLAOL Airport Performance Officer Mrs Kate Smith
LLAOL Airfield Environment Officer Miss Nicole Morris
Bickerdike Allen Partners (Consultant to LLACC) Mr Jeff Charles
Aylesbury Vale District Council Ms Linda Hone
Buckinghamshire County Council vacant
Central Bedfordshire Council Ms Geraldine Davies
Dacorum Borough Council Ms Laura Wood
Hertfordshire County Council Mr Paul Donavan
Luton Borough Council Mr Paul Barton
North Hertfordshire District Council Ms Naima Ihsan
St Albans City and District Council Ms Joanna Woof
Stevenage Borough Council Ms Caroline Danby
List of Acronyms
ACI - Airports Council InternationalAEO - Airfield Environment OfficeANMAC - Aircraft Noise Advisory CommitteeANASE - Attitudes to Noise from Aircraft Sources in EnglandAONB - Area of Outstanding Natural BeautyATC - Air Traffic ControlBERR - Department for Business, Enterprise and Regulatory Reform,BIA - Border and Immigration Agency (now UKBA – see below)CAA - Civil Aviation AuthorityCDA - Continuous Descent ApproachDAP - Directorate of Airspace PolicyDCLG - Department of Communities and Local Government (now calls itself CLG)Defra - Department for Environment, Food and Rural AffairsDfT - Department for TransportEND - Environmental Noise Directive (European Directive 2002/49/EC)GA - General AviationLBC - Luton Borough CouncilLADACAN - Luton and District Association for the Control of Aircraft NoiseLLATVCC - London Luton Airport Town & Village Communities CommitteeLLAO - London Luton Airport OperationsLLACC - London Luton Airport Consultative Committeemppa - million passengers per annumNATS - National Air Traffic ServicesNNPWG - Night Noise Policy Working GroupNPR - Noise Preferential RouteNTSC - Noise & Track Sub CommitteeOMEGA - Opportunities for Managing the Environmental Challenges of Growth in
AviationOTP - On Time PerformancePAIN - People Against Aircraft Intrusive NoisePRM - People with Reduced MobilityRSS - Regional Spatial StrategyTRANSEC - DfT Transport SecurityTC - Terminal ControlUKACCS - Liaison Group of UK Airport Consultative CommitteesUKBA - UK Border AgencyVRP - Visual Reference Point
NOTE: This list will be updated over time. Suggested additions are welcome.
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Monday 17th October 2016 – 13.00hrs. Putteridge Bury Conference Centre
Members
Mr M RoutledgeMs L AttrupCllr P CastlemanMr P BartonCllr D GodfreyCllr M MuirMr M NiddMr C PhillipsCllr D BowaterCllr J TimmisCllr N GloverMr J BeavisMrs R WebbSir B StanierMr N SlavenMrs C Smart MBECllr D WilliamsCllr R BerryCllr D BarnardCllr A Pawle
ChairmanLADACANLuton Borough CouncilLuton Borough CouncilPAINVice Chairman - North Herts District CouncilLLATVCCNATSCentral Bedfordshire CouncilDacorum Borough CouncilBuckinghamshire County CouncilBreachwood Green SocietyBMKALCStevenage Borough CouncileasyJetChambers of CommerceHertfordshire County CouncilCentral Bedfordshire CouncilHertfordshire County CouncilSt Albans City and District Council
Officers Representing
Mrs T SimpsonMiss N MorrisMr P DonovanMs J WoofMr J DontasMrs K SmithMs N IhsanMrs K KennedyMr R Porter
LLAOL (Environment Manager)LLAOL (Environment Officer)Hertfordshire County CouncilSt Albans City and District CouncilLLAOL Airport Performance ManagerLLAOL Performance OfficerNorth Herts District CouncilLLAOL (Terminal Ops Managers)LLAL
Noise Consultant & Secretariat
Mr J Charles Bickerdike Allen PartnersMrs P Harris Committee Administrator
1.0 Apologies for absence and substitution
1.1 Apologies for absence were received from:
Mr N Thompson - LLAOL (Operations Director)Mr N Barton - LLAOL (CEO)Mr K Besgrove - Harrods AviationMr S Shearer - Cargo OperatorsMs C Danby - Stevenage Borough CouncilMs L Hone - Aylesbury Vale District Council
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Mr D Healey - NATSMr G Gayle - Airport Union RepresentativeMs G Davies - Central Bedfordshire CouncilCllr A Davies - Buckinghamshire CCCllr E Perry - Bedfordshire Association of Town & Parish CouncilsCllr M Dolling - Luton Borough CouncilCllr T Parsons - HAPTCCllr J Gardner - Aylesbury Vale District CouncilMs L Wood - Dacorum Borough CouncilMr N Bradford - LLAOLMrs L Greet - Breachwood Green Society
1.2 The Chairman welcomed attendees to the October AGM meeting
1.3 Presentation on Mass Passenger Transit System Proposal
Members were given a presentation by ARUP on a LLAL proposal for a MassPassenger Transit System which would connect Luton Parkway Station with theairport terminal building.
The Chairman thanked ARUP for their presentation on behalf of members,noted that there would be further public consultation and looked forward tofurther detail as the project developed.
2.0
2.1
Minutes and Matters arising from the LLACC Meeting 11 July 2016
Members noted the minutes from 11 July 2016 and agreed these as a correctrecord of the meeting. The Administrator undertook to publish the minutes onthe website. Admin
2.2 Item 2.3 – LLAOL confirmed that 3 months of air pollution monitoring data hasbeen shared with Breachwood Green and LADACAN.
LLAOL (TS) to liaise with LBC(PB) regarding a copy of the report.
Item 5.12 - Bus Route 61 Aylesbury to Dunstable - LLAOL had been in contactwith the bus operators to see if they could review demand and extend theservice. It was noted that the service was partly subsidised and it was agreedthat further discussion should take place at the next PSSC in December.
Item 7.2 - The Chairman confirmed that he had written a letter to the CAA asrequested. It was accepted that much of the LAMP work hinged on the decisionon the 3rd runway at Heathrow; there were 6 London airports all vying for higherdeparture levels and t was felt that Luton’s departure routes were being heldtoo low.
LLAOL
LLAOL/PSSC
3.0 LLACC Annual General Meeting
3.1 Election of Vice Chairman. The Chairman advised that there had been noother nominations for Vice Chairman and asked for confirmation that Cllr Muirbe re-elected as Vice Chairman; the Committee were unanimous in theiragreement.
Application for Membership/Resignations. The Chairman informed that therehad been no formal applications for membership and no formal resignationsand therefore confirmed that the composition of the Committee remained the
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same. Chairman requested that the airport continue to seek a replacement forthe vacant airline representative. The Chairman advised on a possibleapplication in the new year from a Community Group representing theSandridge and Jersey Farm area of St Albans.
The length of time members serve on the committee was questioned and it wassuggested this should be capped to a certain period of time. It wasacknowledged however that membership was made up from Councillors andother bodies who were genuinely interested in the Airport’s activities andrepresented the local communities in which the airport had some impact. Theconsensus was that length of service on the Committee was an issue for therepresented organisations not the Committee as a whole.
Election of Members for Noise and Track Sub-Committee (NTSC). TheChairman suggested that the current membership for NTSC was as big as itreasonably could be. The Committee confirmed membership whilstacknowledging that regular substitutions were made.
Membership of the Passenger Services Sub-Committee (PSSC). The Chairmanmade reference to the PSSC and the intention to appoint a frequent flyer as amember. Members noted the membership.
Membership of the Noise Insulation Sub-Committee (NISC). Members notedthat the NISC had its genesis in the Planning Conditions for the expansion ofthe Airport. The current membership was noted.
Dates for future Meetings. Members noted the dates for future LLACC; NTSCand PSSC meetings.
LLACC:23 January 20173 April 201710 July 201723 October 2017
NTSC and PSSC:21 December 20168 March 20177 June 20176 September 201720 December 2017
4.0 Noise and Track Sub Committee 14 September 2016
4.1 Members were advised that the NTSC met on 14th September and noted thereporting period was the 2nd Quarter 2016 (April to June) which was discussedin detail.
It was noted that the airport was much busier when comparing with the sameperiod the previous year; passenger numbers had increased by 17% and totaltraffic movements by 13%. Total night movements for the period 23.00 –07.00 had increased by 10% and early morning movements 06.00 -07.00 by6%.
The night noise contour area had increased by 6%.
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Continuous Descent Approaches had been achieved on 90% of all arrivalswhich was an improvement of 3% when comparing with the same period lastyear. LLAOL advised members that generally around 85% CDA was beingachieved at other airports.
Members noted that 1 night noise violation (cargo) was recorded and 3 daytimenoise violations (2 executive jets and 1 cargo). The Airport had issued 16 trackviolation fines to departing aircraft due to poor track keeping (the majority wereexecutive jets). Some 99% of aircraft had flown on track.Members acknowledged that the noise monitor results show that the majorityof departures still produced noise levels in the range of 70-76dB at the noisemonitors.
The number of complaints received in the quarter decreased from 709 to 609when comparing with the same period last year. It was noted that westerlydepartures were the main cause for complaint.
Two public surgeries (St Albans and Knebworth) had been held; the airport alsohad meetings with councillors from St Albans, Kensworth Parish and Save OurSkies. Joint monitoring was also carried out with members from HarpendenSkies.
LLAOL advised that in respect to the planning application limits for the earlymorning shoulder activity, the preceding 12 months had seen 4,942movements against the limit of 7,000 and for the night quota activity thepreceding 12 months was 7,108 against the limit of 9,650.
4.2 NTSC noted the letter from St Albans Council and LADACAN’s note from ameeting on the 1st September relating to the introduction of RNAV procedureson 26 departures.
Concerns were expressed that some aircraft appeared to be flying much closerto Markyate as opposed to Flamstead. LLAOL advised that aircraft were flyingwithin the prescribed swathe and informed that they would be looking at theintroduction of RNAV, the accuracy of the route and what could be done toimprove the noise environment further at the RNAV stakeholder meetingscheduled for the 6th October.
4.3 LLAOL advised that an update note on RNAV 26 departures would soon beavailable to access on the airport website.
LLAOL
4.4 LLAOL updated on the Noise Insulation scheme and advised all the eligiblehouseholds (33 in total) for the first phase had been contacted. 21 responseshad been received with 19 households accepting and 2 declining the offer.
The next phase of eligible households would be contacted in December. Allwould be residential properties and would be within the criteria set out withinthe Planning and Contours requirement.
It was agreed that at the next meeting LLAOL would provide feedback on whysome residents had refused the scheme. LLAOL
4.5 LLAOL referred to a report published by Heathrow in August on steeper finalapproaches to help reduce landing noise. It was noted that although thisprocedure only delivered a slight improvement (of about half decibel) for those
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on the ground it would still improve the noise environment and thus was worthconsidering.
4.6 Reference was made to a recent study at Heathrow where the undercarriage ofaircraft were deployed at 4.6 miles from touchdown (this is much closer than inthe past) with the aim of reducing landing noise.
LLAOL advised that at Luton undercarriages were generally deployed between 8and 15 nautical miles from touchdown. LLAOL informed that they would bemeeting with the Heathrow team to investigate further and would then discussin more detail at the next FLOPSC meeting.
4.7 It was noted that following the recent planning permission a review of the NoiseControl Scheme should take place within the first 12 months, then 4 years andthen every subsequent 5 years. The initial review would take place in January2017 and should be available for the NTSC to review at their March meeting.
LLAOL
4.8 It was noted that since February 2015 an airline operating from Lutonappeared to have changed its departure procedure on 26 departures and nowseemed to be much lower and louder. LLAOL agreed to investigate and wouldreport at the next NTSC.
LLAOL
5.0 Passenger Services Sub Committee 14 September 2016
5.1 Members noted the Chairman’s report relating to 14 September meeting.
5.2 The PSSC had also received a briefing from ARUP on the proposed plans for aMass Passenger Transit System from Luton Parkway Station to the Airportwhich would significantly improve connectivity to the Airport for passengersarriving by rail. It was also noted that the project was a LLAL initiative.
Feedback was given to ARUP team particularly on the need for better PRMfacilities within the proposed system.
5.3 The Committee debated the CAA Executive Summary report on PRMperformance at UK Airports and LLA’s position in line with the other UK Airports.
The report placed airports into 4 categories Very Good; Good; Taking Steps andPoor. Luton was placed in the Taking Steps category but this was purelybecause of the requirement to put in place a performance measurementsystem for arriving PRM handling. This had been implemented in January andLLAOL were now confident that at the next assessment they would be placed inthe good or very good category.
6.0 London Luton Airport Reports
6.1 Members noted the reports from LLAOL.
6.2 LLAOL advised that Luton’s performance for the third quarter was satisfyingfrom a passenger and operational performance perspective.On Time Performance was 64% overall for the quarter a 5% drop for the sameperiod in 2015.
Security queue times were good with queues of 13 minutes in the 90th
percentile 8 minutes in the 75th percentile and 5 minutes in the 50th percentile.
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Immigration had also performed consistently well for the Quarter with overallcombined queue times for EU and non EU document holders of 25 minutes inthe 90th percentile 15 minutes in the 75th percentile and 8 minutes in the 50th
percentile. The SLA for non EU document holders was 45 minutes.
Members noted that the installation of 5 additional ACS gates had been agreedand it was hoped they would be operational before the Christmas peak.
6.3 Members noted the continued increase in demand for the PRM service.Between July and September 30,679 passengers used the service an increaseof 4.41% when comparing with the previous period.
6.4 The recruitment of additional multi-lingual hosts was now complete and thisservice was being well received by customers.
6.5 Customer feedback, the largest cause for complaint predominately concernedthe Ground Handlers, other concerns related to the impact of the development.
6.6 Members were advised that there were still plans to implement RequiredNavigational Performance (RNP) procedures, although these had been delayedwhilst options were explored to implement this in conjunction with possibilitiesof an increase in altitude on departure.
6.7 Members were informed that LLAOL continued to promote the London LutonAirport Job and Careers symposium; some 32 airport linked employers hadbeen represented with over 400 vacancies being offered.
6.8 Members welcomed the good news that Monarch Airlines would continue tooperate from Luton.
7.0 Luton Borough Council Report
7.1 Members noted the LBC report and welcomed the new layout.
7.2 LBC updated on various Planning Applications including Napier Park and LLALupdated on the potential development of Wigmore Valley Park and CenturyPark (the replacement of the majority of Wigmore Valley Park with a newCountry Park and development of land for employment uses). Membersquestioned the extent of the proposal and how far future plans would extendinto North Hertfordshire. It was also noted that the Luton Local Plan requiredany building on park land needed to be replaced with a park of comparable size– LLAL stated that the Wigmore Valley park proposal was substantially betterthan the existing park and would straddle the Luton and North Herts Boundary.
7.3 Concerns were also raised regarding highways and how the road infrastructurewould cope with the various proposed developments in particular the proposalsfor Power Court.
7.4 LBC were reminded that to discharge of conditions 11 12 and 13 theirelements of the AMR needed to be completed as soon as possible.
LBC
8.0 Correspondence received since July 2016
8.1 Members noted the correspondence.
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9.0 Any Other Business
9.1 No other business was discussed and the meeting closed.
10.0 Date of Next Meeting -
10.1 LLACC – 23rd January 2017
PSSC and NTSC – 21st December 2016
-
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London Luton Airport Consultative Committee 23rd
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Application for Membership
An application for membership has been received from St Albans Quieter Skies(STAQS)
As a reminder the LLACC Constitution states:
Applications for Membership
2.10 The Administrator will circulate applications for Membership to the Committee forreview in advance of the Meeting at which the application is to be considered.
2.11 Applications to join the Committee from companies, organisations or groupsshould contain details of particular interest in securing membership, the history ofthe body, its constitution, membership and terms of reference and must bereceived by the Administrator no later than 14 days prior to the Meeting.
2.12 Admission of any company, organisation or group shall be decided on by asimple majority of the votes cast at the Meeting at which the relevant applicationis considered.
2.13 In determining an application for membership the Committee shall considerthe following:-
(a) the provisions of Section 35 of the Civil Aviation Act 1982 (or anystatutory modification or re-enactment thereof);
(b) the Guidelines for Airport Consultative Committees issued by theDepartment for Transport (the “DfT Guidelines”) ;
(c) the status of the applicant (e.g. local authority, town council orresidents association);
(d) the objectives of the applicant (e.g. its statutory function or its purpose byreference to a constitution and its particular interest in securing membershipof the Committee);
(e) the membership of the applicant by reference to the number of membersand the geographical area covered;
(f) the existing membership of the Committee and in particular:
(i) whether or not a member of the Committee already representsthis interest to which the applicant refers;
(ii) the balance of representation in the Committee (e.g. by geographicalarea and/or by population); and
(iii) the size of this Committee and its ability to function effectively.
CONSTITUTION OF: St Albans Quieter Skies (STAQS)Adopted 13th October 2016
1 Name
The name of the Group shall be: St Albans Quieter Skies (STAQS)
2 Aims
The aims of the Group shall be to reduce and minimise airport noisepollution largely related to air traffic to and from Luton Airport withinNorth St Albans and Sandridge.
In order to achieve its aims the Group shall liaise with London LutonAirport, working as appropriately with other groups which opposeincreased noise and lobby all bodies involved with the control of aircraft inthe Luton and St Albans areas including government bodies.
For the purpose of achieving its aims, the group shall also:
a. raise moneyb. open bank accountsc. increase public awarenessd. disseminate relevant informatione. do anything that is lawful which will help it to fulfil its aims
3 Membership
1. Membership of the Group shall be open to any person over 18 or anyorganisation living or located in the St Albans and surrounding area whois interested in helping the Group to achieve its aims, willing to abide bythe rules of the Group and willing to pay any subscription agreed by theManagement Committee.
2. Membership shall be available to anyone without regard to gender, race,nationality, disability, sexual preference, religion or belief.
3. All members should respect other members’ opinions. They shouldrespectfully listen and offer opinions in a fair and balanced manner.
4. All correspondence and representations pertaining to STAQS should be
made via the Chairperson or Secretary.5. Every individual member and each organisation shall have one vote at
General Meetings.6. The membership of any member may be terminated for good reason by
the Management Committee but the member has a right to be heard bythe Management Committee before a final decision is made.
7. Each member organisation shall appoint a representative to attendmeetings of the Group and notify the Group’s Secretary of that person’sname.
4 Management
1. The Group shall be administered by a Management Committee whichshall be elected at the Annual General Meeting.
2. The Officers of the Management Committee shall be: the Chairperson,the Treasurer and the Secretary.
3. Up to 3 additional members may be co-opted onto the ManagementCommittee at the discretion of the Management Committee.
4. The Chairperson or such nominated person shall Chair all meetings ofthe Group.
5. Voting at Management Committee meetings shall be by show of hands. Ifthere is a tied vote then the Chairperson shall have a second vote.
6. The Management Committee may by a two-thirds majority vote and for agood and proper reason remove any Committee member, provided thatperson has the right to be heard before a final decision is made.
7. The Management Committee may appoint another member of the Groupas a Committee member to fill a vacancy.
5 Duties of the Officers
(a) The duties of the Chairperson are to:
chair meetings of the Committee and the Group represent the Group at functions/meetings that the Group has been
invited to act as spokesperson for the Group when necessary
(b) The duties of the Secretary are to:
take and keep minutes of meetings prepare the agenda for meetings of the Committee and the Group in
consultation with the Chairperson maintain the membership list deal with correspondence collect and circulate any relevant information within the Group
(c) The duties of the Treasurer are to:
supervise the financial affairs of the Group keep proper accounts that show all monies collected and paid out by the
Group.
6 Finance
(a) Any money obtained by the Group shall be used only for theGroup.
(b) Any bank accounts opened for the Group shall be in the name ofthe Group.
(c) Any cheques issued shall be signed by the Treasurer and one othernominated official.
(d) Annual Accounts will be produced in October each year by theTreasurer and will be approved by the committee and signed bythe Treasurer and the Chairperson and audited and signed by athird person selected by the Management Committee/
7 Annual General Meeting
1. The Group shall hold an Annual General Meeting (A.G.M.) in the monthof October.
2. All members shall be given at least fourteen days’ notice of the A.G.M.and shall be entitled to attend and vote.
3. The business of the A.G.M. shall include:(i) receiving a report from the Chairperson on the Group`s
activities over the year(ii) receiving a report from the Treasurer on the finances of the
Group(iii) electing a new Management Committee and
(iv) considering any other matter as may be decided.
8 Extraordinary General Meeting
An extraordinary general meeting can be called by a member if they have thesupport of over 50% of the membership.
9 Alterations to the Constitution
Any changes to this Constitution must be agreed by at least two-thirds of thosemembers present and voting at any General Meeting.
10 Dissolution
The Group may be wound up at any time if agreed by two-thirds of thosemembers present and voting at any General Meeting. In the event of windingup, any assets remaining after all debts have been paid shall be given to anotherGroup with similar aims.
11 Management Committee Members
This constitution was adopted at a general meeting of the Group on 13October 2016
Signed by:
Chairperson: Sharon Hollingsworth, Secretary: Kathryn Hurle, Treasurer: NigelGreen. Other management committee members John Hale, George Johnson andMarilyn Whittle.
General committee members are: Julie Bell, Fiona Fulham, Sam McAnlis,Sabra Swinson.
Council members of the General Management committee are John Hale, RomaMills, Beric Read, Richard Curthoys and Janet Churchard.
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(A9456/NTCR/D32)FOR PERIOD: JULY to SEPTEMBER 2016
(1) Attachment A records the attendance, 17 at the meeting of 21st
December 2016.
(2) Minutes and matters arising from NTSC held on 14th
September 2016.
The minutes of the NTS-C meeting of 14th
September 2016 were reviewed, andapproved.
All action items had been addressed, some were discussed again at this meeting(see below).
(3) LLAOL Quarterly Environment Report for July to September 2016 [2016 Q3]
The Key Facts sheet giving a numerical summary of the latest QER is attached,KFS36, Attachment B. The Quarterly Environment Report was discussed in detail.
The textual summary of the QER is given below in the usual format:-
Total passengers served increased by 15%, total traffic movements increasedby 11%.
The total movements in the night period, 23.00-07.00, increased by 12% fromthose for the third quarter last year.
The early morning, 06.00-07.00 Monday-Saturday movements were more by 5%than those in the third quarter last year.
The airlines achieved in the period Continuous Descent Approaches, CDA, for92% of all arrivals, better than the 90% in the same quarter in 2015.
The noise monitor results show the majority of departures still produced noiselevels in the range 70-76 dB LAmax. The total number of recorded departure noiseevents of 76 dB(A) and above was 15 per day, fewer than in the same quarterlast year. The noise monitor results are under review, see (4) below.
There were no noise violations during night-time, eleven violations duringdaytime; four by executive jets and seven by Blue Air MD82 passenger aircraft.
The night-time noise contour area has increased by 2%. The basic INMmethodology has not been altered so comparison between this quarter’s resultsand last years is appropriate.
The Airport has issued track violation fines, and in this quarter 34 aircraftdepartures were fined due to poor track keeping; mainly executive jets. Mostaircraft flew on track, over 99%.
The number of complaints has increased markedly from the last third quarter.(N.B. From 1
stJanuary 2016, a new complaints reporting procedure was
implemented, limiting historical comparisons of complaint data.)
The number of complainants was 212 last third quarter, 579 in 2016.
LLACC NOISE AND TRACK SUB COMMITTEE REPORTTO LLACC ON NOISE AND TRACK SUB COMMITTEE
MEETING OF 21st
DECEMBER 2016
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The number of new complainants was 313 this third quarter, 80 in 2015.
Complaints about westerly departures still formed the largest % of complaints,mainly aircraft on the Match/Detling heading. The largest numbers ofcomplainants were resident in St Albans.
With respect to the limit on early morning shoulder activity (12 monthmovements), total for preceding 12 months was 5,025 (limit 7000).
With respect to the limit on night quota activity (23.30-06.00) (12 monthmovements), total for preceding 12 months was 7,416 (limit 9,650).
The Airport held a Public surgery in Harpenden. The Airport also held meetingswith a councillor of St. Albans District Council, and the Chiltern CountrysideGroup. Monitoring was undertaken with local residents in St Albans, andseparately in Harpenden, and the Jersey Farm area.
(4) Noise Analysis – Andrew LambourneA.L. presented a very informative analysis of the noise levels at the three fixed Airportnoise monitors. This raised concern over the results from the monitor nearest the M1.It was agreed to consider further how regular comparative reporting should be made.
(5) Airport Updates
Flight Ops CommitteeFLOPSC met recently and discussed measures to reduce landing noise. Increase inglide slope, as trialled at Heathrow, was not favoured by pilots, the trial of delayedlanding gear selection was accepted for trial at Luton in 2017.
RNAV UpdateAn amended RNAV design will be put in place in February 2017; a review of it’seffectiveness will be made in August 2017.
Future Airspace Strategy UpdateThe Government’s intention to publish a future airspace strategy in early 2017 wasnoted. After consultation a new Government strategy document is forecast to beavailable in 2018, now the decision over Heathrow’s third runway has been proposed.With regard to airspace changes to accommodate the proposed new north-westrunway at Heathrow, HAL will lead the design.
2017 Action PlanLLAOL advised that during 2017 the following actions would be pursued alongsidecurrent activity;
o A more robust noise monitoring schedule.o Seeking improved departure climb profiles.o Increased altitude specifically on RWY26 Match departures.o Delayed landing gear selection.o Improved community interaction.o Implement new complaints policy.
(6) Any Other Business
Noise Insulation Sub-Committee UpdateThe take up of the scheme has so far been low; installation is in progress. The 2017eligibility selection has been resolved.
New LLACC WebsiteAn updated website for LLACC has been developed and implemented.
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THE SKY’S THE LIMITLLAOL mentioned the campaign by a coalition including AOA (the voice of UKairports), NATS, IATA, etc, that has asked Government to prioritize and supportindustry efforts to deliver airspace modernization, deliver a stable, long term noiseand airspace policy, and include airspace as a critical part of UK’s nationalinfrastructure which requires long term strategic decision making, in the remit of theNational Infrastructure Commission.
Date for Next MeetingWednesday 8
thMarch 2017 - (N.B. LLACC, 23
rdJanuary 2017)
London Luton Airport Consultative Committee 23rd
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ATTACHMENT A
ATTENDANCE: 21st
December 2016
Mr Martin Routledge Chairman
Cllr David Bowater Central Bedfordshire Council
Mr Jeff Charles Noise Advisor to LLACC
Mr David Healey NATS Luton
Mr Andrew Lambourne LADACAN
Ms Nicola Morris LLAOL (Airfield Environment Officer)
Cllr Jane Timmis Dacorum Borough Council
Mrs Tessa Simpson LLAOL Environmental Manager
Mr David Godfrey PAIN
Mr Michael Nidd LLATVCC
Cllr Roma Mills St. Albans District Council
Mrs Patricia Harris LLAOL (Committee Administrator)
Mr James Dontas LLAOL (Airport Performance Manager)
Mr Neil Green Aylesbury Vale
Mr N Bradford LLAOL (Stakeholder Communications Manager)
Mr N Thompson LLAOL Operations Director
Cllr D Williams Hertfordshire County Council
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ATTACHMENT BPERIOD: JULY TO SEPTEMBER 2016
KEY FACTS 36
Parameter 3rd
Quarter 2016 3rd
Quarter 2015
Aircraft Movements (per 12 month period) LIMIT
Night Quota Period (23.30 – 06.00) 9,650 7,416 6,666
Early Morning Shoulder (06.00 – 07.00) 7,000 5,025 4,699Night Quota (QC Usage) 3,500 2,639 -
* Noise Monitor Results under review.
LLACC NOISE AND TRACK SUB COMMITTEEREPORT TO LLACC ON
AIRFIELD ENVIRONMENT REPORT
QUARTER 3
ROLLING TWELVE MONTH PERIOD
*
(?) (?)
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Report to LLACC from Passenger Services Sub Committee
The PSSC met on 21 Dec 16.
Feedback from passengers was discussed using the new and more detailed analysis. Itwas noted that levels of contact continued to fall slightly but this was split roughly 70:30complaints to enquiries with a few compliments (again, usually in respect of the PRMservice). Happy or Not recording continued to be used both proactively and to judgeoverall satisfaction. Scores varied across the different areas monitored but generally ranin the region of 80+% Happy. The new proactive system was allowing managers to reactto spikes and alerts more rapidly. Main areas of concern remained baggage handling,security and car parking. It was noted that the PRM service had received 32 complimentsin 2015 but the new provided and received 79 in the first 3 Quarters of 2016.
In response to the long-term pattern of concerns, LLAOL had moved to free issue ofplastic bags for liquids in the security search area. It was hoped the new multi-storey car-park would result in reduced complaints about car parking. The Airport was working withthe 2 ground handling agents to see what could be done to improve baggage arrival timesstill further.
The Committee were updated on progress with the Terminal improvements under ProjectCurium and noted the installation of new automatic clearance gates in Immigration (therewere now 15 gates); the walkway from the new multi-storey car park was now open andthe car park offered 1700 additional spaces; there was a trial of automatic boarding cardand automatic bag-drop systems ongoing; and announcements would be made inHungarian and Romanian (as well as the current suite of languages) by February.
The Committee discussed Surface Access issues and noted there would be changes totraffic management in the terminal area in March intended to improve safety for buses.The staff travel survey had been completed recently and some 67% of staff arrived insingle occupancy cars. Improvements to certain bus routes in both routing and timetablingwere noted as were the continued efforts being made by the Airport to persuade the railoperators to improve their connectivity. In this respect there was some discussion aboutthe public consultation meetings on the proposed MPTS system linking Luton Parkwayand the Airport. The Committee noted that while this initiative was designed primarily toimprove the rail link to the Airport for rail passengers there was considerable potential for itto have wider utility for the travelling public and more opportunities for some form of ‘parkand ride’ should be explored and it was felt greater PRM access should be designed infrom the outset.
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LONDON LUTON AIRPORT OPERATIONS LIMITED
MANAGEMENT REPORT – January 2017
MD REPORT – Strategic Issues
Preliminary results for the year to December 31, 2016 show year on year passengergrowth rate of +18.5% to a record annual volume of 14.551 million passengers. Lookingforward to 2017 we are anticipating further growth although we believe the rate of increasewill be slower than witnessed in 2016. At the time of the “Brexit” result in late June we sawno reason to change our outlook on future demand for air travel. We are still of this viewalthough should the devaluation of Sterling endure there may be changes in the balance ofthe origination and destination of our passenger profiles.
Project Curium continues a pace with the new multi deck carpark being fully opened to thepublic in December 2016. The road improvements, extended drop off soon and new taxizones will all be completed by mid-February 2017. The remainder of Project Curium workswill be delivered on a phased basis throughout the rest of the year and early 2018.
As part of ambition to enhance the passenger experience as well as the capacity of theairport facilities we removed the long-standing charges for plastic bags used in thepassenger security screening process from 16th December 2016.
MANAGEMENT CHANGES
No management changes to report.
OPERATIONAL PERFORMANCE
The On Time Performance target remains at 85%. Performance achieved in Quarter 4(October to December) was 71% overall. In this period punctuality was 6% lower than thesame period last year. The main impact on performance was late arriving aircraft with 27%of all flights arriving more than 15 minutes late, weather disruption due to low visibility,Airspace capacity issues in mainland Europe.
Performance across the whole of the UK network has seen similar impact due to theissues detailed above.
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Security Queue Data
Security continues to perform consistently in queuing statistics across all three percentilesas observed throughout October to December. In synopsis, passengers experienced a 13minute queue time in the 90th percentile, an 8 minute queue in the 75th and a 5 minutequeue in the 50th percentile.
Security Queue Data 01st October through 31st December
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Immigration Queue Data
Immigration delivered an improved performance throughout the period as observedthroughout October to December. In synopsis, passengers experienced a 24 minutequeue time in the 90th percentile, a 13 minute queue in the 75th and a 5 minute queue inthe 50th percentile.
It should be noted that all queue times now recorded represent the overall and combined queuing experienceof all passengers whether EU document holders, non EU document holders and or passengers electingautomated controls in lieu of the primary line.
Immigration Queue Data Period 01/10/2016 to 31/12/2016
Immigration Initiatives
Following previous reports the negotiated installation of 5 additional e-Passport Gates tomeet growth in appropriate EU document holders were completed December 12th 2016.
TERMINAL OPERATIONS/CUSTOMER SERVICES
GENERAL UPDATE
PRM ServicesThroughout October through to December, CCS provided special assistance to a total of23,718 travellers representing 22.69% reduction in demand for services compared with theprevious reporting period. Whilst the total demand for the service is typically equal,48.49% of total services provided supported the departing passenger experience whilst51.51% of services supported the arriving passenger experience.
Passenger SatisfactionLLA has conducted an internal survey to measure passenger satisfaction of the entireairport process for the period July through to September (Q3) delivering an overallsatisfaction score of 3.9 or 78%.
The results of Q4 are expected imminently.
PASSENGER & AIRCRAFT ACTIVITY
OPERATIONAL UPDATE:
United Kingdom Border Force (UKBF)
ACS Throughput
Border Force continues to deliver notable increases in ACS throughput Septemberthrough to November with some 58.52% of eligible document holders electing to use thee-passport gates.
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CUSTOMER SERVICE UPDATE:
Customer Feedback
LLA has received 2,882 contacts October through to December. Of those, 30% wereenquiries, 67% were complaints and 3% were compliments. The largest categories ofcomplaints predominantly concerned miscellaneous negative as a result of the on-goingdevelopment program, Ground Handling, Car Parking and Airport Security. Enquiriesprincipally concerned Airport Security processes and the potential for Swissport industrialaction whereas compliments revolved around the Special Assistance service andindividual members of staff.
PASSENGER & AIRCRAFT ACTIVITY
Passenger volumes in the final quarter of 2016 (October through December) were +19%on the same period in the previous year with LCC scheduled traffic continuing to be thedominant driver of growth.
Oct 16 – Dec 16 Oct 15 – Dec 15 % changeScheduled 3,319,808 2,786,159 19.2%Charter 79,750 76,658 4.0%Total 3,399,558 2,862,817 18.7%Movements 31,651 28,266 12.0%
London Airports October-November2016*
APT Total Pax Yr on Yr % Change Market Share
LTN 2,320,931 16.21% 9.2%
LHR 12,221,000 1.84% 48.7%
LGW 6,693,000 7.16% 26.6%STN 3,910,000 4.35% 15.5%
LONDON 25,144,931 4.81% 100%*Dec stats not available at competing airports
London traffic as a whole was positive in the quarter with all London Airports reportinggrowth. Heathrow growth continues to be driven by larger, fuller new generation aircraft toinclude the Airbus A380s, A350s and Boeing 787s, whilst Gatwick has seen growth fromthe Norwegian base, further easyJet traffic, plus long haul growth. Stansted continues tosee the return of Ryanair growth.
LLA grew significantly faster than LHR, LGW and STN, well above the London average,largely due to the low cost sector to include significant growth from existing carriers WizzAir, easyJet, Ryanair, and Blue Air plus new traffic from Vueling and Transavia Francewho both commenced early 2016.
The following table shows the destinations flown / on sale to and from LLA in December2016, compared with December 2015, an increase of nett 10 destinations.
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Destination Code Country Dec-16 Dec-15
Aberdeen ABZ UK
Alicante ALC Spain
Amsterdam AMS Netherlands
Antalya AYT Turkey
Arrecife ACE Spain (Canaries)
Bacau BCM Romania
Barcelona BCN Spain
Basle BSL Switzerland
Belfast Intl BFS UK
Belgrade BEG Serbia
Berlin SXF Germany
Beziers BZR France
Biarritz BIQ France
Bodrum BJV Turkey
Bordeaux BOD France
Bourgas BOJ Bulgaria
Bratislava BTS Slovakia
Brno BRQ Czech Rep
Bucharest BBU Romania
Budapest BUD Hungary
Cagliari CAG Italy
Catania CTA Italy
Chisinau KIV Moldova
Cluj-Napoca CLJ Romania
Constanta CND Romania
Copenhagen CPH Denmark
Corfu CFU Greece
Craiova CRJ Romania
Dalaman DLM Turkey
Debrecen DEB Hungary
Dortmund DTM Germany
Dublin DUB Ireland
Dubrovnik DBV Croatia
Edinburgh EDI UK
Essasouira ESU Morocco
Faro FAO Portugal
Florence FLR Italy
Fuerteventura FUE Spain (Canaries)
Funchal FNC Portugal (Madeira)
Gdansk GDN Poland
Geneva GVA Switzerland
Gerona GRO Spain
Gibraltar GIB Spain
Glasgow GLA UK
Grenoble GNB France
Hamburg HAM Germany
Heraklion HER Greece
Iasi IAS Romania
Ibiza IBZ Spain (Balearics)
Inverness INV UK
Innsbruck INN Austria
Istanbul IST Turkey
Izmir IZM Turkey
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Jersey JER UK
Katowice KTW Poland
Kaunas KUN Lithuania
Kefalonia KEF Greece
Kerry KIR Ireland
Kiev IEV Ukraine
Kosice KSC Slovakia
Knock NOC Ireland
Larnaca LCA Cyprus
Las Palmas LPA Spain (Canaries)
Lisbon LIS Portugal
Ljubljana LJU Slovenia
Lublin LUZ Poland
Lyons LYS France
Madrid MAD Spain
Mahon MAH Spain (Balearics)
Malaga AGP Spain
Malta MLA Malta
Marrakech RAK Morocco
Milan MXP Italy
Monastir MIR Tunisia
Montpellier MPL France
Munich MUC Germany
Murcia MJV Spain
Mykonos MYK Greece
Naples NAP Italy
New York EWR USA
Nice NCE France
Nimes FNI France
Olbia OLB Italy
Olsztyn-Mazury SZY Poland
Orhid OHD Macedonia
Ovda OVD Israel
Palma PMI Spain (Balearics)
Palanga PLQ Lithuania
Paphos PFO Cyprus
Paris CDG France
Paris Orly ORY France
Pisa PSA Italy
Poprad TAT Slovakia
Porto OPO Portugal
Poznan POZ Poland
Prague PRG Czech Rep
Pristina PRN Republic of Kosovo
Reykjavik RKV Iceland
Reus REU Spain
Rhodes RHO Greece
Riga RIX Latvia
Rome FCO Italy
Rovaniemi RVN Finland
Rzeszów RZZ Poland
Salzburg SZG Austria
San Sebastian EAS Spain
Sharm El Sheikh SSH Egypt
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Sibiu SBZ Romania
Sofia SOF Bulgaria
Skiathos SKJ Greece
Skopje SKP Macedonia
Split SPU Croatia
Stockholm ARN Sweden
Suceava SCV Romania
Szczecin SZZ Poland
Tel Aviv TLV Israel
Tenerife TFS Spain (Canaries)
Timisoara TSR Romania
Tirgu Mures TGM Romania
Toulouse TLS France
Turin TRN Italy
Tuzla TZL Bosnia
Varna VAR Bulgaria
Venice VCE Italy
Vienna VIE Austria
Vigo VGO Spain
Vilnius VNO Lithuania
Warsaw WAW Poland
Waterford WAT Ireland
Wroclaw WRO Poland
Zakynthos ZTH Greece
Zurich ZRH Switzerland
TOTAL 127 117
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LONDON LUTON AIRPORT OPERATIONS LIMITED
PLANNING, SURFACE ACCESS & CORPORATE SOCIAL RESPONSIBILITY
1.0 SURFACE ACCESS
LLAOL continue to lobby for additional services to stop at Luton Airport Parkway, as part ofthe renewal of the East Midlands franchise. The current franchise expires in March 2018, andLLAOL are lobbying to ensure the tender requirements include at least 4 stops at LutonAirport Parkway per hour.
LLAOL continue to engage with LBC in all areas of surface access, and are currentlysupporting the development of the Luton station travel plans, with particular focus on thedevelopment of Luton Airport Parkway for airport passengers.
2.0 ENVIRONMENT
Recycling levels at LLA continue to rise, with a 15% increase seen in December compared tolast year. Additional staff have been appointed to ensure waste and recyclable materials areproperly segregated and sorted airside. Disposable coffee cups are also being segregatedand recycled in a new initiative in partnership with our waste partners Veolia. This pioneeringscheme is being trialled at LLA and will be rolled out in other locations if successful to try totackle the estimated 3 billion cups that are thrown away and not recycled in the UK eachyear.
LLAOL have continued to install LED lighting around the terminal and in the long term carpark in order to reduce the airport’s energy usage. A number of other energy saving initiativeshave also been implemented including reducing the energy used for heating and coolingthrough the building management system. A reduction in electricity usage of 3.7% wasachieved at the airport in 2016, despite passenger numbers rising 18.5% and new areasopening as part of the development works.
3.0 FLIGHT OPERATIONS
The Flight Operations Department continue to work with NATS and the CAA in order toensure the success of the RNAV route. We have gained approval for the amendment for theRNAV design and this will be implemented on the 2nd February.
LLA continues with public surgeries and in Q4 a surgery were held in Stevenage, handheldnoise monitoring was conducted in Stevenage with a resident and an RNAV review meetingwas held on the 6th October with community representatives that was well attended withpresentations given by LLA, NATS and LADACAN. LLA also met with the newly formedSTAQS group.
The first properties were insulated under the Noise Insulation Scheme during December andthe next batch of notifications have been sent out ready for commencement in 2017.
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4.0 COMMUNITY ENGAGEMENT / OTHER
LLA and event partner, Luton Borough Council, played host to a hugely successful jobs fairon 5th October. Our first ever careers event drew in over 937 people comfortably exceedingexpectations. 11 exhibitors confirmed 487 job applications/CVs were received though only25% were had the relevant qualifications. Of these 29 are now working at the airporthowever, we have been made aware retailers have applicants on file as store opening dateshave been pushed back.
In December we awarded Brite Green the Corporate Social Responsibility strategy tender.Brite Green will assist with defining a new 5 year strategy which encompasses allEnvironmental, Social, and Governance (ESG) topics as well as establish a centralisedstructure for the management of it. This will bring us in line with industry standards andcatalogue CSR activities across the business.
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LONDON LUTON AIRPORT OPERATIONS LIMITED
ECONOMIC REPORT
PASSENGER & AIRCRAFT ACTIVITY
LLACC template
Sep-16 Oct-16 Nov-16 Dec-16
Passengers ('000s) 1,400 1,366 1,191 1,325
Passenger & Other ATMs 12291 12006 9,204 9,912
Cargo tonnage ('000s) 2.0 2.1 2.2 2.1
Cargo ATMs 163 171 182 177
STAFF ANALYSIS(Headcount)
Sep-16 Oct-16 Nov-16 Dec-16
Airfield 126 125 126 127
Apron 9 8 9 9
Cargo 21 22 20 21
Maintenance 43 44 46 44
Terminal 45 46 46 47
Security 436 437 427 432
Support 60 60 60 60
Total 740 742 734 740
ROUTE DEVELOPMENT
The period October to December 2016 saw a new French regional carrier commenceservices with fly kiss’ new routes to Strasbourg via Brest (3 weekly) and Clermont Ferrand(4 weekly), launched 7 November 2016.
In total the period saw 5 new routes commenced by 3 different carriers.
Route Country Launch Airline Frequency
Turin Italy 10-Dec-16 easyJet 4wkly
Brest France 07-Nov-16 flyKiss 3wkly
Clermont Ferrand France 07-Nov-16 flyKiss 4wkly
Satu Mare Romania 31-Oct-16 Wizz Air 12wkly
Tuzla Bosnia 30-Oct-16 Wizz Air 1wkly
easyJet based fleet is now set at twenty-two aircraft plus additional non-based flying.Based aircraft twenty-three is planned mid-February coinciding with the launch of newroutes to Valencia, Marseille and Nantes. The airline has also announced Stockholm
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(March), Rhodes (May) and Biarritz (June) bringing their total to six new routes in 2017,equating to sixty routes now on sale at LLA.
Wizz Air growth has largely been focused on increasing capacity to existing destinations.The carrier has also increased the average number of seats per sector upsizing from theA320 (180 seats) to the A321 (230 seats) on high volume routes to include Bucharest,Budapest and Warsaw.
Ryanair continue with five based aircraft at LLA, the carrier operating 2 dominant routesat LLA, the existing Dublin service and the Copenhagen route which is competing directlywith easyJet at LLA.
Monarch Scheduled is operating four based units, recently announcing new routes toStockholm and Lisbon from Summer 2017, all but 2 (Gibraltar/Ovda) of their existing 16routes on sale face direct competition at LLA.
Vueling continues to operate away based Amsterdam, Barcelona and Zurich routingsfrom LLA with Florence also due to commence in May17.
Blue Air is now our fastest growing carrier (in terms of % growth), doubling capacitycompared to this time last year with increased seats on its Romanian network and to basesin Turin and Larnaca. A new route to Cluj-Napoca (Romania) commences March 17.
Transavia France continues to perform well on the Paris Orly service operating 12weekly rotations.
Thomson Airways continue with the existing 3 based aircraft at LLA, the core schedulecontinuing to focus on the Balearics, Cyprus and Canary Islands. Egypt and Turkey trafficwas notably impacted in 2016.
EL AL is competing well against both EasyJet and Monarch on their trunk Tel Aviv route.
Romanian flag carrier TAROM is seeing loads increase on the 3 weekly B733 to Iasiservice, N.E.Romania. The carrier is competing on this route with Wizz and Blue Air atLLA.
AtlasGlobal have switched from LLA to STN (from end October 2016). The key reasoncited being able to compete directly with closest competitor Pegasus Airlines in light oftough trading conditions to Istanbul.
Thomas Cook Airlines new services to LLA which commence summer 2017 are now onsale. The airline will operate 3 weekly non- based services to Corfu, Dalaman and Palma.
MARKETING AND COMMUNICATION
DigitalNew users to the main airport website for the period were up 4% on the same period lastyear. Sales on the new site also continue to increase with car parking sales up 24%,Priority lane tickets up 35% and the Executive lounge up 326%.
The top viewed pages on the community website were: “LLA’s Jobs & Careers fair”,“Noise” and “Our Charity Partner”.
The new travel booking portal which aims to serve up relevant flight and holiday contentfor people wishing to travel through LLA is now live and performing well. A new corporate
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CRM system dealing with stakeholder engagement and customer enquiries was alsolaunched.
Airline MarketingWe co-hosted a travel agency event with Thomas Cook to promote forward sales of thenew capacity for summer ’17. The event was well attended by circa 100 agents. We alsohosted a Tour Operator Familiarisation Trip to the airport with Blue Air.
We worked with easyJet on a joint advertising campaign promoting the breadth of routesavailable from LLA in November and December.
RailWe continue with our lobby campaign, most notably meeting the franchise Director at theDfT who is directly responsible for the future franchise specification.
Separately we continue to build the case for more fast trains in order to assemble thewidest possible coalition of influential supporters and press coverage with the aim ofsoliciting a positive response to the public consultation, due out this month, butsubsequently delayed to the New Year.
Public RelationsThis quarter we've seen some very positive coverage created by the mass passengertransit (MPT) project and the campaign for four fast trains per hour at Luton AirportParkway, as well as our record passenger numbers and new routes with easyJet, Ryanairand Fly Kiss.
Our Christmas getaway passenger numbers, new routes launched by easyJet andMonarch, new e-passport gates and the lifting of commercial charges for plastic bags alsofeatured.
Neutral coverage was created by fog conditions affecting flights, the easyJet female pilotinitiative and potential strike action by Swissport employees.
Social MediaAt the end of December 2016 we can report 87,000 followers on Facebook and almost107,000 on Twitter.
With the airport experiencing record passenger numbers and the challenging operatingenvironment, social media continues to be an invaluable customer services tool, enablingus to respond to queries in almost “real time”.
We are also able to inform areas of our business about trends in passenger queries anddissatisfaction as well as pass on any praise or compliments.
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Correspondence sent and received since October 2016
Information
1 At the meeting of LLACC in March 2007 the Committee agreed that a 2-part schedulewould be prepared for future meetings. Correspondence listed in Part 1 is nowcopied into the agenda papers and that listed in Part 2 is available for inspection in afolder that is on view an hour in advance of the start of the meeting. Othercorrespondence is covered in full reports.
2 The following criteria was agreed to allocate correspondence to those categories:
a. Formal letters to the Secretariat from a variety of sources such as MPs,Government Departments, Local Authorities, members of the public. Includeletter and reply in Part 1.
b. Formal letters or emails to the Secretariat from members of LLACC or theirparent body. Include letter and reply in Part 1 unless referring to a change inthe nominee in which case the information would be formally announced at themeeting.
c. Emails to the Chairman and the Secretariat of news from UKACCS. Include inPart 2 only those that the Chairman or Secretariat feel are of particularimportance or may be giving information relevant to London Luton Airport thatmay not be covered by the reports from LLAOL.
d. Emails to the Chairman, or copied to him, from members of LLACC. TheChairman to deal with the matter direct with the correspondent, in consultationwith LLAOL where appropriate. Not for inclusion in Part 1 or Part 2,
e. Consultation letters/emails from a local planning authority, normally LutonBorough Council, seeking views on a planning application. Those memberswho have asked to be informed would be emailed and that the Chairman, inconsultation with the Vice Chairman, would respond within the time limits.Include the reply in Part 2.
f. Consultation letters/emails from a local planning authority seeking views on aLocal Development Document. Report as an agenda item to the nextmeeting of LLACC unless more urgent, when special arrangements willneed to be made.
g. Consultation letters/emails from a Government Department or the CAA orsimilar organisation seeking views on any topic. Report as an agenda item tothe next meeting of LLACC unless more urgent, when special arrangements willneed to be made.
h. Others not easily falling into the above categories. These may to be left to theChairman’s discretion but following the general principles above.
3 An index of the relevant correspondence is attached.
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INDEX OF CORRESPONDENCE
Part 1: Correspondence included in agenda
Date Origin Content
20.12.16 Mark Swan - CAA Response to the Chairman’s letter dated 7th
October 2016
Additional correspondence is available for members to inspect
Date Origin Content
None