1
This Week:
From the Desk of
Joe Penner 2
Save the Date: 2012
Medic Health &
Benefits Fair
3
September
Birthdays 4
Crew Chief/BLS
Team Lead Classes 5
CMC Union
Construction Alert 6
September
Corporate
Compliance
Sessions
7
Training Schedule 8
Medic Calendar 8
News From The Front Line September 10, 2012
The MEDIC Dispatch
Mecklenburg
EMS
Agency
Dates to
Remember:
September 11th
Corporate Compliance
1600—1900
September 15th
Corporate Compliance
1000—1300
Hospital Matching
Medic’s commitment to the delivery of excellent patient care begins from the time a call for
help is placed all the way through the billing process.
In addition to AIDET, another way to help in the delivery of excellent patient care is
through the process called Hospital Matching. Hospital Matching is the standard
electronic exchange of patient information between medical applications.
Currently, Medic can receive demographic and insurance information from any Carolinas
HealthCare System (CHS) or Presbyterian/Novant Health owned hospital.
Hospital Matching occurs through the collection of several important pieces of information
including:
Hospital Account Number
Patient Name
Date of Birth
Social Security Number
Date of Transport/Admission
Hospital Destination
While providing excellent patient care, the overall experience can become tainted if our
patients are billed incorrectly due to inaccurate information. Below are a few transport tips
to help ensure that the Medic experience remains positive for our patients:
Be sure to obtain the hospital account number for each transport
Remove the old hospital account number from Siren when using the lookup feature &
replace it with the new account number for that transport
For Hospital-to-Hospital Transports, please record the hospital account number from
the receiving facility
If the patient’s name is unknown and a trauma pack is used by the hospital, use the
trauma pack name instead of Joe Doe
If the hospital account number cannot be obtained, please be sure to collect an accurate
patient name, date of birth and social security number
For more information or questions about the Hospital Matching process, please contact
Revenue Cycle Manager, Robie Wilcox at 704.943.6401 or via e-mail at
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I wanted to share some observations and thoughts that have come to light in and around the
Agency. By all accounts last week was remarkable.
I have witnessed many crews re-connecting with fellow employees they don’t normally get to
see due to their schedules this is certainly a welcome, albeit unexpected outcome of the
schedule adjustment.
Everyone is working hard and doing whatever needs to be done in order to make sure our
crews are in position to do their jobs.
Despite the required schedule changes to accommodate this week, attitudes and willingness to
accommodate has been outstanding.
The face-to-face vehicle exchange process has been successful.
We were faced with a substantial challenge given the sheer number of vehicles we need to have in the system.
Teams in logistics, operations and fleet have problems solved and built processes to make this work very smoothly.
What we are seeing this week is the very best of Medic – people who can be relied upon to show up when needed
most!
It’s important that we capture the “learnings” from this week and work out ways to build on them. If you have ideas on
how we can best do this – please share them with your Supervisor or drop me an email. There is no reason the best
lessons learned during DNC Week can’t find their way into our everyday operations.
Thanks again to all of you for your commitment to this event, to each other, and the community we serve.
From the Desk of Joe Penner
Thank you to everyone for a
successful week during the
DNC! Your performance was
stellar.
While it is still fresh in your
mind, please take a moment
to answer a few very brief
questions about the DNC:
That’s it!
Visit https://www.surveymonkey.com/s/DNCFeedback to
submit your feedback.
Let Us Know!
Beginning today at
9:00 am Hutchison-
McDonald will be
shut down
completely for
two weeks
between Crosspoint
Center Drive &
Statesville Road.
The rear portion of our building will have to be accessed
via Cindy Lane. Please also note that construction will
be VERY busy during the day right in front of Post
100.
Drivers should get in the correct lane well in advance and
constantly be on the lookout for vehicles merging into
adjacent travel lanes as they approach a work zone. Please
remain extra cautious and increase your following distance
while traveling through the work zone.
Hutchinson McDonald Rd Closure
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Be sure to bring your entire family to the 2012 Medic Health
& Benefits Fair!
The 2012 Medic Health & Benefits Fair is coming...are you
ready? Mark your calendars for Tuesday, October 23rd
and Wednesday, October 24th from 2:00—8:00 pm
for this fun-filled, family event as we encourage all our
Medic employees to be healthy, live well and retire strong.
Check back to the Medic Dispatch for more details!
Save the Date
When:
2012 Medic Health Fair
Tuesday, October 23rd and Wednesday, October 24th from 2:00—8:00 pm
Where:
In the Bay Area of the New Building Annex
Who:
FREE to Medic employees and any family members covered under CIGNA. Medic employees must
bring in their CIGNA Insurance Card. $25 for friends and family that are non-CIGNA members.
Can’t make it to this year’s Health Fair? You can still get your FREE flu shot at any place (e.g., Rite Aid, Target, Walgreens,
CVS and Harris Teeter) offering flu shots by simply presenting your CIGNA Insurance Card. You can also visit your primary
care physician and get your FREE flu shot with no co-pay. *Your flu shot must be the only reason for your doctor’s visit.*
Visit www.mycigna.com or contact Nurse Claudia at ext. 6100 or via e-mail at [email protected] for more details.
FREE Flu Shots
PRIZES
TRICK-OR-TREATING
GAMES
HULAHOOPING
The impact of influenza
On average, more than 200,000 people are hospitalized
each year in the United States from complications related
to influenza.
Influenza, commonly known as the flu, is a contagious
disease of the respiratory tract (nose, throat and lungs) that
can lead to serious complications, such as pneumonia and
dehydration, and worsening of chronic conditions, such as
congestive heart failure, asthma or diabetes. Flu symptoms
may include fever, headaches, extreme tiredness, cough,
sore throat, nasal congestion and body aches.
The value of vaccination
The Centers for Disease Control and Prevention (CDC)
recommends getting a vaccination each fall as the best way
to prevent getting the flu. The flu vaccine is convenient,
inexpensive and highly effective. The prevention rate for
the flu vaccine is about 70 to 90 percent for healthy people
younger than 65.
Clearing up the confusion
Myth: I might catch the flu from the vaccine.
Fact: Flu vaccine injections are made from influenza viruses
that have been killed—a killed virus cannot give you the flu.
The Importance of Flu Vaccinations
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Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of
September!
September Birthdays
Tony Pattillo September 1 Adrian Wright September 13 Missy Caldwell September 21
Robie Wilcox September 1 Jennifer Frixen September 13 Donnell Wilson September 23
Tonya Whitesides September 3 Allison Brinzey September 14 Margaret
Kingsley
September 23
Laurie Feola September 4 Patricia Whaples September 14 Joe Penner September 24
Shelly Forward September 4 CJ Wright September 14 Robert Parker September 25
Monroe Hicks September 4 Angela Tart September 15 Heather Clay September 25
Robin Farrar September 5 Christy Iyoob September 15 Adam Bolinger September 26
Bryan Rucker September 6 Michael Schmidt September 15 Jeffrey Boyles September 26
Anne Carter September 7 Pamela Baskin September 17 Luis Barrera September 27
Tanaya Jones September 7 Katie Henderson September 17 Jonathan Wise September 29
Mike Durham September 8 Dustin Gerlach September 18 Charles Gunter September 29
Nicholas Sheets September 10 Melissa Garifo September 19 Heather Teague September 29
Tiffany Nash September 11 Ralph Giuliano September 19 Lee McGruder September 30
Andrew Nicoletti September 11 Daniel Hagemeyer September 19 Linda Hendley September 30
Jacob Brod September 11 Tom Porcelli September 20 John Hunt September 30
Christina Stauber September 12 Pen Lee September 21
Todd Childers September 12 Scott Wilson September 21
Kara Gilroy September 13 Rebecca Zamagni-
Mander
September 21
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Effective immediately, Medic
Post 50 is closed and will
be closed for use for the next
three weeks for remodeling.
Crews are to utilize
Cornelius Fire Department as
an alternative posting location
or other locations as directed
by CMED.
Please direct any questions to Bryan Edwards at
Post 50 Currently Closed
A Crew
Chief /BLS
Team Leader
class will be
held in
September.
Participation
is limited to
Paramedics who have been functioning in our system for a
minimum of four months and EMTs with a minimum of six
months experience in our systems. This will be a two day
class. Day one will consist of lecture and discussion. Day
two will consist of scenario based training. The first day of
class will be held on September 18th and 19th. The second
day of class will be held on September 25th and 26th. Please
attend the class on your days off.
To register, please sending an e-mail to both Eric Morrison
and Bob Francis and [email protected] and
[email protected]. For specific questions and/or
schedule concerns, please contact Bob Francis at
Thank you.
Crew Chief/BLS Team Lead Classes
Recently, there have been
several questions regarding
the use of N 95 masks on
Medic patients while being
transported.
Please be advised that
patients have not been
medically cleared to wear
the N 95 mask. Patients can
only use the patient mask.
Please contact Nurse Claudia
at [email protected] if
you have any questions about the N 95 or patient masks.
Questions about N 95 Masks
Come out and support Effie Ledbetter and raised awareness
for breast cancer as the Medics For Effie team walks or
runs in the Susan G. Komen Race for the Cure on
Saturday, October 6th.
Effie is an 12 year breast cancer survivor, retired Medic
employee and recent Distinguished Service Award winner.
Let’s make this the largest team we have had so far!
In the past, more than $4,000 was raised by Medic for the
Susan G. Komen Foundation. Below are the registration
instructions. Please contact Paramedic Crew Chief Beth
Pethel at [email protected] with any questions.
Step 1 http://www.komencharlotte.org/komen-race-for-the-cure/ Step 2 Click on "Register" on the left side of the page Step 3 Click on "Join An Existing Team" in the center of the page Step 4 Search for team by team name, business name or business type:
Team Name: Medics For Effie Business Name: Mecklenburg EMS Agency Business Type: Healthcare
Step 5 Enter all information and follow prompts
Medics For Effie Komen Team
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Due to construction
on the campus of
CMC-Union,
Fincher Street,
between Sunset
Drive and one
entrance to the
helipad closest to
Sunset Drive will
be closed until Thanksgiving.
The road closure will impact access to the helipad from
Franklin Street and Sunset Drive as well as ambulances en
route to the Emergency Department that normally use
Fincher Street as a short-cut through the CMC-Union
campus to Dove Street.
Please be aware that the only access to the CMC-
Union Emergency Department Ambulance
Entrance or the Helipad will be via Dove Street from
Sunset Drive / Sutherland Avenue or from Highway
74.
CMC Union Construction Alert
The Comedy Zone at the NC Music Factory would like to extend the following free ticket offer to all
Medic employees.
FREE Comedy Nights
Wednesday, September 12th - Paul “Hoop” Hooper - Doors open at 7:00 pm/ Showtime at 8:00
pm
Tuesday, September 18th - Live Taping of Crazy Late w/ Johnny Millwater - Doors open at 7:30 pm/ Showtime at 8:30
pm
Wednesday, September 19th - Johnny Millwater & Will Mafori- Doors open at 7:00 pm/ Showtime at 8:00 pm
Wednesday, September 26th - Kenny Smith - Doors open at 7:00 pm/ Showtime at 8:00 pm
How to Pick Up Your FREE Comedy Nights Ticket(s)
Call 980.321.4702 or e-mail [email protected] at least 24 hours prior to the comedy show you wish to
attend with your name and the number of guests
Report to the Comedy Zone Box Office on the day of show and present your Driver’s License and Medic ID to
pickup your ticket(s)
Please contact Tracy Taylor, Box Office Manager at 980.321.4702 or e-mail [email protected] for questions about
the September FREE Comedy Nights series.
FREE Comedy Nights
Registration is open for
Medic’s next
Community CPR class!
Classes are open to
anyone in the
community who wishes
to become CPR
certified.
The next class is
Saturday, September 29th beginning at 8:00 a.m. at
Post 100. This class is a six-hour CPR/AED AHA
Heartsaver certification class.
The certification is valid for two years and the cost for the
course is $20. Registration is limited and can be found at
http://www.medic911.com/cpr_registration.
If you have questions about the August 25th Community
CPR Class, please contact Community Engagement
Coordinator Katie Rutland at ext. 6021 or via e-mail at
Community CPR Classes
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Required
Employee
Attendance
Luis Barrera, Ryan
Baxter, Doug Bell, Keisha
Boyer, Steven Bridges,
Tom Burdette, Anne
Carter, Nicholas
Cogswell, Laurie Feola,
Ray Hanna, Russell
Harrell, Linda Hendley,
Tiffany Johnson, Morgan
Kettles, Dusty Kiser, Kim
Krakower, Lakisha Lee,
Rebecca Lee, Darrell
Love, Jake Lowe, Shelley
McAbee, Gabe McGaha,
Bruce Mills, Gary Moore,
Johnathan Morgan,
Thomas Muhammad,
Brittany Murray, Tiffany
Nash, Robert Owens, Kathy Paino, Mark Peck, Justin Pfund, Helen Reed, Megan Ruane, Katie Spitzmiller,
Michael Stanford, Christina Stauber, Lakissha Steele, Brett Testerman, Raymond Thoman, Steve
Vandeventer, Robie Wilcox, James Wilkinson, Andrew Williams, Colby Willison, Chad Wilson, Donnell
Wilson, Lisa Wilson, Ted Wise, Joan Wisham, Jesse Wolfram and Heidi Wozniak.
**Please Note: If your Annual Performance Review was in August and you did not attend a August
class you must contact Amy Johnson and attend an September class.**
Information Updates:
The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours
Attendees will be paid for the total time spent in class and each employee with an Annual Performance
Review in that month must attend one of the available Compliance Training Sessions
Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at
[email protected] for directions.
September Compliance Training Sessions
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Visit Us on the Web!
www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road
Charlotte, NC 28269
Tel: 704-943-6000
Fax: 704-943-6001
In-Service
Training
Medic Events
Holidays
Recertification Testing
September 2012 Sun Mon Tue Wed Thu Fri Sat
1 A
2 A 3 B 1 B
2 B 3 A
DNC
4 A
DNC
5 B
DNC
6 B
DNC
7 A
8 A
9 A
10 B
11 B
Corporate Compliance
1600—1900
12 A
13 A
14 B
15 B
Corporate Compliance
1000—1300
16 B 17 A
Corporate Compliance
1030—1330
18 A
Crew Chief/BLS Team Lead Class #1
19 B
Corporate Compliance
1030—1330
Crew Chief/BLS Team Lead Class #1
20 B
21 A
Corporate Compliance
0800—1100
22 A
23 A
24 B
25 B
Crew Chief/BLS Team Lead Class #2
26 A
Crew Chief/BLS Team Lead Class #2
27 A
28 B 29 B
Medic Community CPR Class
Starts at 0800
2012 Training Schedule
Sept Corporate Compliance Trainings
Tuesday, September 11th
1600—1900
Saturday, September 15th
1000—1300
Monday, September 17th
1030—1330
Wednesday, September 19th
1030—1330
Friday, September 21st
0800—1100
PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.
Important Notes about 2012 AHA
Refresher Classes at CPCC
All classes will be held at CPCC’s CENTRAL
CAMPUS in the BELK Building.
Actual classroom number will be given at time of pre-
registration
A minimum of 10 students is required for each class.