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Transforming the client experience
For the past 10 years weve driving our
customers to external touch points.
Call Centers
ATMs Smart ATMs
Video Tellers
On-line Banking
Mobile Banking
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Branch efficiency is more important than ever.
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Most branches remain transactional
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Need to become interaction centers
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What are your customers stories they tell themselves
!"#$%#$% %&'()*+, .+,/
efficient (-fshnt)
adj.
1a. Acting or producing effectively with a
minimum of waste, expense, or unnecessary
effort.
1b. Exhibiting a high ratio of output to input.
Efficiency comes in 2 flavors: Savings & Growth
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Efficiency through savings
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Efficiency: Savings
Staffing model
Design & footprint
Retail mentality (thinking
differently than we have in the
past)
Sustainability
Technology
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Universal platform
Apple store
Open environments
Customer friendly and engaging
Stream line training
Cost effective for institution
Improves brand consistency
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Retail mentality
Vertical spaces
Mechanicals
Educate consumers
Nighttime projection
Extended hours
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Technology
Teller pods
Cash Recyclers
Smart ATMs
Video tellers
Digital & touch screens
Furniture solutions
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2500 sq. feet
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Sustainability
Lighting
Heating & cooling
Solar
Print on demand
Digital messaging
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Efficiency through growth
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Efficiency: Growth
Maximize your building and your
people.
Extend your hours: real orperceived
Repurpose your space
Exterior engagement
Making customers smarter
Technology
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Space Modification
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Exterior engagement
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Technology
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!"#$%#$% "&'()*+, .+,/
No instructions.
No keyboards.
No limits.
The consumer is in control
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Digital messaging
Efficient footprints
Expanding product offerings
Growing communityinvolvement
Expanding social mediaengagement
Younger demographic
Deliver brand and emotionalexperience
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Interactive messaging
Engage customers andprospects
Self help stations
Deliver information at thecustomers convenience
Selling cues
Print & email on demand
Projects forward thinking
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In closing
Think of being efficient as a two waystreet.
Determine your branch model
Spend time on great design (at least once)
Develop alternative reasons for in-branchengagement
Look to retailers for inspiration
Thank you!