MARFOOD Catering Service
• HISTORY
• CURRENT CUSTOMERS
• VISION, MISSION, VALUES
• IMS POLICY
• ONSHORE BASE
• CATERING OFFSHORE
• MONITORING AND MEASUREMENT
• QUALITY
• EMPLOYEES AND TRAINING
• SOCIAL RESPONSIBILITY
SUMMARY
Marfood began to work in November 1994 in the
distribution of meals onshore. In March 1997, Marfood
expanded its activities to offshore rigs.
Currently Marfood is one of the oldest and largest catering
companies in the country, attending 19 contracts, and 7
(seven) customers.
After 19 years, the first values of our company remain:
Partnership, Total Quality, Logistics and Safety to
ensure the punctuality of the services and the
satisfaction of customers.
MARFOOD HISTORY
CURRENT CUSTOMERS
Cliente Unidade POB Início Contrato Prazo
Schahin 1 NS-30 Lancer 170 Janeiro/2011 1 ano
Ventura
2 SS-70 Victoria 145 Dezembro/2009 2 anos
3 NS-29 Carolina 85 Maio/2011 3 anos
4 DPI 100 Abril/2013 3 anos
Odebrecht
5 NS-32 Norbe VIII 146 Janeiro/2011 1 ano
6 NS-33 Norbe IX 135 Março/2011 1 ano
7 NS-42 ODN II 135 Fevereiro/2012 1 ano
8 NS-41 ODN I 155 Fevereiro/2012 1 ano
9 SS-85 Delba III 145 Dezembro/2013 1 ano
10 SS-81 Norbe VI 140 Fevereiro/2014 1 ano
Cliente Unidade POB Início Contrato Prazo
Queiroz Galvão
11 SS-20 Olinda Star 80 Maio/2010 4 anos
12 SS-73 Gold Star 90 Outubro/2010 4 anos
13 NS-43 Amaralina 165 Fevereiro/2015 4 anos
14 SS-39 Alaskan Star 100 Abril/2016 4 anos
15 SS-45 Atlantic Star 105 Abril/2016 4 anos
Etesco 16 NS-38 E-VIII 160 Outubro/2012 2 anos
Hai Jiao
17 Amazônia 30 Maio/2011 1 ano
18 Pantanal 30 Junho/2012 1 ano
Bassdrill
19 SS-88 Beta 65 Setembro/2014 1 ano
The contracts are extended for successive periods, according to the initial terms
POB numbers refer to September/2016.
OUR CUSTOMER SINCE 1997:
NS – 09 – SCHAHIN PETRÓLEO E GÁS
This contracts was terminated in July/2016, with the vessel´s trip to
international waters, thus ending up 19 years of good services
provided by Marfood
MARFOOD IN NUMBERS:
Marfood serves per day
about 2.400 people
RESULTING IN:
More than 19.000 meals
and snacks per day;
More than 576.000
meals and snacks per
month;
OUR VISION:
"Be the largest and most respected
Offshore Catering Company in the
country, through a conscious and solid
growth."
OUR MISSION:
Provide the maximum satisfaction to our
customers through service excellence,
reflecting transparency and quality, safety
and respect for the environment in all our
services.
OUR VALUES:• Ethics;
• Transparency;
• Commitment with the
customer;
• Competence;
• Total safety in the workplace;
• People engaged and fulfilled;
• Teamwork;
• Quality in everything we do;
• Responsible Entrepreneurship;
• Growth and Profitability.
OUR INTEGRATED
MANAGEMENT SYSTEM POLICY
IS SUMMARIZED IN:
•Formal commitment from senior management;
•Preservation of Ethics and transparency;
•Continuous learning and development;
•Compliance with Legal Requirements;
•Adoption of safe and environmentally suitable practices;
•Have a management system able to achieve, and continually
improve QHSE goals.
ONSHORE BASE
Planning and development of
logistics processes;
Centralization of activities:
acquisition, inspection, storage,
shipping and transportation;
A team of qualified professionals
give support to all offshore work.
MEALS SERVICES
We provide high quality
meals, with criteria during the
evaluation of raw materials;
Our employees have high
commitment to Good
Manufacturing Practices
(GMP) and Hazard Analysis
and Critical Control Points
(HACCP);
MEALS SERVICES
All activities done onboard
are coordinated by
qualified nutritionists (camp
boss).
During all the logistics and
manufacturing, the quality
control is done through the
completion of written
procedures and records.
CABIN, CLEANING AND
LAUNDRY SERVICES
Hygiene and cleaning
maintenance of
cabins and rig
internal areas.
Conservation of
individual and
collective places.
Strict criteria when
selecting of chemicals
and cleaning
suppliers;
Safety when handling
chemicals
(commitment to the
rules of QHSE).
CABIN, CLEANING AND
LAUNDRY SERVICES
Evaluation of the quality for all food
containers:
• before departure to the rigs –
by the Onshore Nutritionist;
• in the arrival of the containers
on board the rig by the CampBoss.
MONITORING THE FOOD QUALITY
MONITORING THE FOOD QUALITY
0%
99%94%
100%100%100% 99% 99% 100%100%94%
99% 99% 98%
0%
99% 100%100%100% 99% 98% 100%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
UNIDADES
SATISFAÇÃO DE QUALIDADE DE RANCHO -Setembro 2016
ÓTIMO
BOM
REGULAR
SERVICES EVALUATION
Marfood is evaluated
by the customers
every fifteen days, by
the Evaluation Form.
MONITORING THE SERVICES LEVEL
94% 94%98% 98%
0%
20%
40%
60%
80%
100%
ALIMENTAÇÃO LIMPEZA PESSOAL SMS
PER
CEN
TUA
L O
BTI
DO
REQUISITOS AVALIADOS PELO CLIENTE
AVALIAÇÕES DE SATISFAÇÃO DO CLIENTE POR REQUISITO 2016 - BETA CLIENTE: BASDRILLM…
MONITORING THE SERVICES LEVEL
87%90%
94% 92%
0%
20%
40%
60%
80%
100%
ALIMENTAÇÃO LIMPEZA PESSOAL SMS
PER
CEN
TUA
L O
BTI
DO
REQUISITOS AVALIADOS PELO CLIENTE
AVALIAÇÕES DE SATISFAÇÃO DO CLIENTE POR REQUISITO 2016 – NS-30 SCHAHIN PETRÓLEOM…
MONITORING PETROBRAS EVALUATION (BAD)
10 10
7
10 10 10 10 10 10
8
9 9
10 10 10 10 1010
0
2
4
6
8
10
JANEIRO FEVEREIRO MARÇO ABRIL MAIO JUNHO JULHO AGOSTO SETEMBRO OUTUBRO NOVEMBRODEZEMBRO
NO
TAS
AVALIAÇÕES
BOLETIM DE AVALIAÇÃO DE DESEMPENHO - BAD - 2016 - UNIDADE: NS-43
NOTA GERAL OBTIDA META
QUALITY CONTROL: FINAL USER
SATISFACTION SURVEY
We do the final user
satisfaction survey
every 4 months.
HEALTHY EATING PROGRAM
The Healthy Eating Program is
developed on board the rigs by
nutritionists, and consists of:
•Monthly campaigns involving
different issues;
•Days "Light";
•Nutritional Guidelines;
•Special Meals.
PROGRAMA
ALIMENTAÇÃO
SAUDÁVEL
SOME ISSUES COVERED BY THE HEALTHY
EATING PROGRAM
• "Heart Care“
• "Physical Activity versus
Nutrition”
• "Care of the Liver“
• "Food Diet and Light“
• "Properties of Flax“
• "Organic food“
• "Diabetes“
• "Cholesterol”
PROGRAMA
ALIMENTAÇÃO
SAUDÁVEL
TEMPERATURE CONTROL
To ensure food safety on
board, all temperatures
are monitored and
recorded throughout the
supply chain, starting
from the receipt of raw
material, until the time
when meals are served.
RIGOROUS SHELF LIFE
CONTROL
All raw materials are
tagged and identified
according with the
duration, using a color
system.
SHELF LIFE CONTROL
We also control the shelf life of the products with
opened packages and products made on board,
such as desserts, breads and biscuits.
SAMPLES OF PREPARED
FOOD
Marfood performs
sampling of all food
prepared on board, and
these are kept frozen for
72 hours to ensure food
safety, following the
applicable law.
SPECIAL EVENTS
Marfood organizes commemorative events offshore,
offering to customers a great atmosphere, happy meals and
differentiated, so that everyone onboard can enjoy leisure
time in the celebrations throughout the year.
OUR EMPLOYEES
RENEWAL OF CBSP COURSE
FOOD BASKET
LIFE INSURANCE
HEALTH AND DENTAL PLANS
SAFETY BONUS
BENEFITS
TRAINING
Our onshore and
offshore employees
are trained
constantly, through
daily conversations
and safety training,
to prevent accidents
and incidents, and
maintain a safe
working environment.
All newly hired employees, before the first shipment, pass through New Employees Integration process, regardless of whether or not offshore experience.And knowledge of the company, its history, its vision, mission and values, new employees take part in 14 trainings, including:PPEExcellence in Customer ServiceAccident Prevention in the KitchenLegal requirementsGuidelines on Alcohol and DrugsManual Handling of LoadsChemical HandlingWaste segregationSMS Shows
New Employees Integration
SOCIAL RESPONSIBILITY
PROJECT AMAR
•Assistance of 80 poor mothers and
their child, who live at “Fronteira”
neighborhood in Macaé;
•Donation of food and other
materials;
•Effective participation of Marfood
Employees;
•Campaigns onshore and offshore
to collect donations.
“PROJECT BRASILEIRINHO”
•Partnership between Marfood
and Ansef (Associação Nacional
dos servidores da Polícia
Federal).
•Objective: fight drugs in schools
doing a prevention work
•July of 2009 and 2011:
distribution of 1000 orientation
booklets at public schools in
Macaé-RJ.
SOCIAL RESPONSIBILITY
FUTURE PROJECTS
RESTAURANT SCHOOL
The Restaurant School construction is
forecasted to 2013. The project main
objectives are:
1 - To train and qualify our employees, and
at the same time, provide food services.
2 - Being a local reference for Social
Responsibility, training poor people at
Macae and helping these people to get
into the work market.
Certification of Integrated
Management System
Marfood started in July of 2009 the
process to certify the IMS. The
objective is get the certification in the
following standards:
• ISO 9001
• ISO 14001
• OHSAS 18001
Although it has not yet been certified,
the company is periodically audited by
its customers and annually by
Petrobras, to update the CRCC, which
makes the SGI remains alive and in
constant improvement.
FUTURE PROJECTS
Marfood Comércio e Serviços de Hotelaria Ltda.
Av. Prefeito Aristeu Ferreira da Silva, nº 2.200 Novo Cavaleiros
Macaé/RJ - CEP 27930-070
Tel.: +55 22 3311 5050 / Fax: +55 22 3311 5051
E-mail: [email protected]
Site: www.marfood.com.br