Change Management helps:• Reduce disruptions to people and business
• Drive intended behavior
What is Change Management?
Remove barriers:• How could this fail?• Connect change to the broader mission and vision – WIIFM?
Managing change should be about helping your people understand the organizational changes and the value received from transforming the business
What is a Change Agent?
What do Change Agents do?• Change agents encourage employees to support the transformation in their daily actions, behaviors, and attitudes
• Change agents take initiative, remain positive, & employ empathy
Why is a change agent important?• Projects require employee commitment for success and leaders• Play a critical role in engaging employees and gaining employee commitment and buy-in
• Who will guide people through the change curve?
Navigating Through Change Management
1. Inspire – Get People Excited 2. Educate – Drive Understanding
3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors
Manage change and drive adoption in 4 easy steps…
Theory in Practice
InspireEducate Measure
Reward
• Haveaseniorleaderkickofftheinitiativeinatownhallmeeting
• Hostacontestforteamthatcomesupwiththebestchangeslogan
• Connectthechangetothemission,vision,&valuesoftheorganization
• Havea“kick-offday”forthechangededicatedtolearningandpracticing
• Postimportantcollateralonaninternalmicro-siteorwiki
• Clearlydefineexactlywhatsuccesslookslike
• Define3quantifiablemeasurestoassesadoptionandprogressongoals
• Sendthetopadopteronaweekendvacation
• Recognizetopadoptersduringateammeetingandpromotethem
Change Across the TransformationPe
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Inspire, Education, Measure, and Reward
“The valley of despair”
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