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Managerial Systems andManagerial Systems and
OperationsOperations
1. Learning Log
2. Inventory management system: Theories and data
fow diagram or Marston Lodge
3. eveloping I!T system or Marston Lodge
"or #ssignment or issertation $elp% &lease
!onta't:
r. Sa(id Saeed
)** 1*1 *+*,13-
mail:todrsaeed/gmail.'om
S0ype I: tosa(idsaeed
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arning Log
ventory management system: Theories and data fow diagram o
veloping ICT system or Marston Lodge
`
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C!"T#"T$1.+ Learning Log
% T&M and Lean%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%'
%' Inventory management%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%'
%( Improvements thro)gh pro*e+ts%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(
%, !perations management%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(
%- $)pply +hain%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%,
2.+ Inventory management system: Theories and diagrams or
Marston Lodge
'% Theoreti+al $)pport or Marston Lodge.s Inventory Management%%%%%%%%%-
'%% Linear and mi/ed integer optimisation%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%-
'%%' Lean Management%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
'%' Pra+ti+al $)pport or Inventory management%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
'%( Con+l)sion%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%1
3.+ eveloping I!T system o Marston Lodge
(% 2!T#L P3!4L#M$ I" !P#35TI!"$ M5"56#M#"T C!"T#7T%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%8
(%% 3!!M CL#5"I"6%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%8
(%%' L5C9 ! M!TI;5TI!"%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%8
(%%( L5!
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%0 L#53"I"6 L!6
Thro)gho)t this logE the worF e/perien+e and learning and developmenta+tivities are des+riGed Gy ollowing the refe+tive learning model o
Dris+oll A'000B whi+h organises deGate in whatE so whatE and now what
+on+epts% 4)t the event is e/plained in a ormat o diHerent )estions to
linF my personal e/perien+e with theory and development% In additionE to
linF theory with pra+ti+e I o)nd an arti+le o My+F>@ayne A'00B very
)se)l%
% T&M 5"D L#5"
The most primitive approa+h o management is T&M ATotal &)alityManagementBE deals with the maintenan+eE improvement and
development o the )ality and maFes some eHorts Gy vario)s operations
to satisy the +ons)mers% Lean is also an approa+h whi+h in the Geginning
)sed in man)a+t)ring G)t with the passage o time it has )sed in vario)s
servi+e )n+tions% The main aim o Goth T&M and lean is to s)pply
prod)+ts when +ons)mers want it with pere+t )ality and at minim)m
+ost% 4oth play a vital role in +onstant development and improvement o
the prod)+t A$la+F et al% '00B%
D)ring my le+t)reE tea+her ta)ght me the history o T&M% I learnt that the
2enry ord and his early a+tories were an a+t)al origin o T&M% The
management e/perts o
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de+ision aGo)t inventory some +osts s)+h as storageE holdingE ordering
and set )p +ost sho)ld Ge +onsidered A$la+F et al. '00B%
D)ring the le+t)re on inventory managementE I learnt the te+hni)e o
managing inventory% 4y st)dying )rtherE I +ame to Fnow that the 54C
+lassiJ+ation o diHerent sto+Fs is the most +ommon and eHe+tivete+hni)e whi+h )ses the Pareto prin+iple% This prin+iple maFes a
distin+tion Getween the signiJ+an+e pla+e and vario)s val)es o diHerent
type o sto+Fs% Inventory +an also Ge managed Gy )sing inormation
systems whi+h p)rely Gased on +omp)ter% It has diHerent )n+tions s)+h
as it generates orders and stat)s reportK )pdates the re+ord and ore+ast
the demands% I am s)re that these te+hni)es will help me in my )t)re
*oG in maintaining and managing all re+ords o the inventory%
%( IMP3!;#M#"T$ T23!
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redesigning o prod)+ts or servi+es% It ens)res the e+ien+y and
eHe+tiveness o G)siness operation in order to a+hieve )ality prod)+ts
and desired level o prod)+tivity% or this it +onverts organisational
reso)r+es Ainp)tsB into +ompleted goods andor servi+es Ao)tp)tB ACollier
and #vans '0B%I have some e/perien+e o worFing in a)tomotive ind)stry% I oGserved that
operations management in a)tomotive ind)stry seeFs to in+rease the
perorman+e o man)a+t)ring aGilities o an organisation )sing vario)s
pro+ess improvement and )ality management te+hni)es% These
te+hni)es are lean man)a+t)ringE total )ality managementE and *)st>in>
time% In additionE some other +ontin)o)s improvement te+hni)es are
s)pply +hain management and $i/ $igma% 5ll these methods need a
horiNontal organisational str)+t)re integrated with all the )n+tions o the
organisation A6)pta and 4oyd '001B% The systems in operationsmanagement in a)tomotive ind)stry at organisational level eHe+tively
allo+ate and +ontrol organisational reso)r+es and worFor+e or ea+h
pro*e+t% This pra+ti+e maFes man)a+t)ring o vehi+les more responsive
and fe/iGle in meeting the demands o the +)stomers%
%- $
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Ge+a)se they were well aware o the entire system and thereore they
gave some )se)l tips to the +)rrent employees%
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'%0 I";#"T!3= M5"56#M#"T $ =$T#M: T2#!3I#$ 5"D D5T5 L!@ DI5635M !3
M53$T!" L!D6#Lo+ated Gy the side o hillside at "orth 2illE Minehead Marston Lodge is
one o the e/)isite motels whi+h provide an overview o #/moor% It oHers
g)ests with spa+io)s and re)rGished rooms% #n+ompassed with nat)ral
Gea)ty it provides people with all Finds o a+ilities% rom a Jnan+ial
management perspe+tive Marston Lodge holds a strong position with well
estaGlished organisational str)+t)re% 2owever the owner still demands an
in+rease in proJt margin% This iss)e needs to Ge addressed and +an Ge
a+hieved thro)gh proper inventory +ontrol management% There are
n)mero)s theoreti+al and pra+ti+al Ga+Fgro)nds whi+h +an resolve this
iss)e in+l)ding data fow diagrams and +onte/t diagrams AStevenson, 2007B%
There are also tools and te+hni)es s)pporting inventory and s)pply +hain
management systems in+l)ding dynami+ sim)lationsE linear and mi/ed
integer optimisationE inventory analyti+ methods and sim)lation
te+hni)es AZipkin, 2000B% The present report dis+)sses the theoreti+al and
pra+ti+al Ga+Fgro)nds whi+h +an Ge implemented or Marston Lodge%
'% T2#!3#TIC5L $
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design logi+ o inventory +ontrol in+l)des the optimisation te+hni)es
whi+h help to assess the design s)Gstit)tes A=a)E 88,B% These s)Gstit)tes
in+l)de the mi/t)re and gro)ping o wareho)sesE s)ppliers and prod)+t
storing and sto+Fing strategies% These optimisation models and
te+hni)es +an Ge adopted Gy Marston Lodge or Fnowing +olle+tive+)stomer demandE prod)+t and data fowsE s)pply availaGilityE logisti+s
alternativesE wareho)se handling and employee management% Thro)gh
aggregation the management o Marston Lodge +an solve the iss)e
proGlem o verti+al integration as the optimisation te+hni)es +an help to
estimate networF +omGinations while Gearing in mind the relevant
+onstraints o logisti+s% These also in+l)de marFet demand and prod)+tion
o plants% )rthermore the management Goard needs to develop a
+omprehensive design +omprising o design options and )n+tional
relationships% The )n+tional relationship sho)ld in+l)de the +omGinations
o prod)+tion sites and distriG)tion sites% The ass)mptions +an Ge
simpliJed or G)siness pra+ti+e in+l)ding the analysis o prod)+t fows
rom wareho)ses to the marFets% 2oweverE siNe limitation +an Ge a
disadvantage or a +omplete s)pply +hain analysis AKrajewski, 1999B%
'%%' L#5" M5"56#M#"T
2otel ind)stry o+)ses )pon lean management or +ontrolling and
in+reasing organisation.s internal e+a+y% It lends a hand or +)stomers
or getting Getter systems thro)gh o+)sing )pon the savings d)ring the
+y+le o +ost red)+tion and prod)+tion AArnheiter, 2005B% Marston Lodge +an
maFe )se o lean management in whi+h distriG)tors +an Ge permitted or
in+reasing prod)+t availaGility or in+reasing net proJts% The management
+an also )se the a+ility or de+reasing +onstraints )pon goods% Marston
Lodges +an )tilise lean thro)gh inGo)nd trailer +y+le and spa+e )tilisation
or strengthening s)pply +hain and inventory pro+esses% Lean +an also
perF )p the +y+le time Gy de+reasing the operational +osts% The present
time depi+ts the gaining o shorter prod)+t lie +y+les d)e to altering
demands o the +)stomers% 2en+e a *)st in time strategy sho)ld Ge
applied or the operations +arried o)t Gy Marston Lodges. management% This +an add )p the proJt levels Gy aGridgingE optimising and reorganising
operations% The s)pply +hain management and logisti+sE red)+tion o
wastes +an also Ge well organised or gaining the +ompetitive advantage
and improving the o)tGo)nd and inGo)nd fows ABicheno, 2008B%
'%' P35CTIC5L $
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Order system
!rder o sales
3et)rnedgoods
stat)s o)navailaGle goods
detailed while deJning the pro+esses% They give a vis)al s)pport to
interpret the +omple/ management systems% The Find o data in+l)ding
the inp)t and o)tp)t rom the system are ill)strated as to )nderstand the
time taFen or pro+esses and the se)en+e to Ge ollowed or +arrying o)t
a tasF% The +onte/t data fow diagrams show the relations among theentities and system while +arrying o)t a spe+iJed tasF% It is taFes a++o)nt
o the whole system whi+h is represented as a single entity ACamposE
'00,B% It has diHerent levels however the report o+)ses )pon level 0
whi+h Marston Lodge +an adopt or its inventory management system%
The inventory management system ill)strated is well organised and +an
Ge properly implemented Gy the management with respe+t to the present
s+enario where there is no ade)ate means o managing laGo)rE
transportation o goodsE Feeping an eye on sto+F levels and a++o)nting
system% 2en+e there is no +ooperation among the departments o the
Lodge and +an Ge developed thro)gh the implementation o the aGove
mentioned system% Marston Lodges has a well estaGlished managerial
str)+t)re with ?ames Thoma as the operational manager who is the main
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entity in the inventory system% 2e +an retrieved eedGa+F rom the system
and then provide his opinions along with the +)rrent stat)s o inventory
and +ost details% This +an help him or maintaining the entire sto+F%
5dditionally 9athryn 2)ghes is the top +he who manages the inventory o
meat and vegetaGles lo+ally as people preer organi+ diet% The armslo+ated in @ales +an Ge the main entity or transporting the goods while
handing over a distriG)tion or shipping slip% 2en+e the +ompli+ated tasF
+an Ge made easier or 9athryn% The tasFs or r)nning a++o)nting system
Gy ?amie Taylor +an also Ge made straightorward thro)gh only +he+Fing
the invoi+e and eedGa+F rom the system% People responsiGle or logisti+s
+an also get help thro)gh the system Gy mer+hants who get p)r+hase
orders% 2en+e the goods +an easily Ge transported to the lo+ation%
Conse)ently the +omple/ and sophisti+ated system o inventory +ontrol
+an Ge simpliJed Gy implementing data fow diagrams%
'%( C!"CL
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(%0 D#;#L!PI"6 ICT $ =$T#M ! M53$T!"L!D6#
(% 2!T#L P3!4L#M$ I" !P#35TI!"$ M5"56#M#"T
C!"T#7T!perations management in relation to hospitality ind)stry indi+ates day>
to>day a+tivities that hotel management needs to perorm in order to Feep
the system r)nning smoothly A?onesE '001B% Marston Lodge +ase st)dy
indi+ates +ertain ho)seFeeping and onsite proGlems that hotel a+es%
These proGlems are dis+)ssed in this se+tion with reeren+e to operations
management%
(%% 3!!M CL#5"I"63eerring to the +ase st)dy o Marston LodgeE the hotel rooms are ailed to
pass hygieni+ needs o the +)stomersE and la+F o +leanliness standards in
the lodge are +a)sing the hotel GooFings down% 3agh)Galan A'008B
asserts that +leanliness in hotels and motels is one o the vital +riteria o
sele+tion rom the point o view g)ests% )rthermoreE it is the
responsiGility o the hoteliers to maFe availaGle sae and so)nd
environment to the g)ests% 2oweverE in the present sit)ationE the
ho)seFeeping arrangements in most o the hotels worldwide are notstandardised and this is similar in the +ase o Marston Lodge% alGo A888B
mentioned that +leanliness o rooms and other s)rro)ndings is the
)ndamental a+tor whi+h motivates or de>motivates g)ests to revisit
hotel% ThereoreE it +ontriG)tes signiJ+antly to the hotel reven)e and
reservations%
The oremost +leanliness iss)es are evident d)e to internal a+tors% $ome
o the a+tors in+l)de la+F o training to +leanliness staHE la+F o
+leanliness Fnowledge and sFillsE less time given or +leaningE and
inappropriate +ontrolling and monitoring A9appaE '001B% In the Marston
LodgeE it is also evident rom the staH +omments that they are not given
proper time to +lean ea+h room and sent to another room Geore the
allo+ated time%
?ones A'001B emphasised on +omm)ni+ating with +leanliness staH d)ring
s)pervision and inspe+tion o +leaned rooms% ollowing the
+omm)ni+ation theoryE the importan+e o +omm)ni+ation is a so+ial
a+tivity in organisational +onte/t A5nsersonE 88B% In additionE the time
management is very important aspe+t to ta+Fle ho)seFeeping iss)esA3agh)GalanE '008B% Th)sE the s)pervision staH espe+ially ?im TalGot Athe
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head o +leanersB in Marston Lodge needs to +he+F room attendan+e
reg)larly or the delivery o high )ality servi+e standards% D)ring the
s)pervision he needs to +omm)ni+ate with the +leaning staH to give them
+onJden+e and motivation% The ma*or iss)e o time management also
needs to Ge addressed%
(%%' L5C9 ! M!TI;5TI!" The dis+o)raging +omments rom +leanersE la)ndry staHE re+eptionistE and
even hotel manager in the +ase st)dy indi+ate the la+F o motivation
whi+h +a)ses +onfi+t Getween the departments% )rther the la+F o onsite
a+tivities also tends to de>motivate staH in providing Getter servi+es to
g)ests% 5++ording to the S2awthorne #He+t. theory o motivationE
s)rveying staH at reg)lar Gasis is normally a )se)l pra+ti+e to s+r)tinise
whether the staH is motivated and th)s perorming to Gest eHe+t ALewis et
al. '00B% 5part rom the data oGtained thro)gh )estionnairesE thepro+ed)re also involves dis+)ssing proGlems with staH and taFing
+orre+tive a+tions to resolve their proGlems% Conse)entlyE they will Ge
en+o)raged to Ge a++o)ntaGle or a G)rden and Ge proessional
ho)seFeepers% Lewis et al. A'00B also emphasised the adoption o the
approa+h o motivation Gy providing training to staH whi+h +onse)ently
helps to improve their worFing aGilities and impressing g)ests with good
e/perien+e%
(%%( L5!
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+omplaints are rising in this regard% The implementation o an ICT system
+an also address +he+F>in and +he+F>o)t proGlems Gy Feeping re+ords o
g)ests. +he+F>in and +he+F>o)t times more eHe+tively%
(%' ICT P3!?#CT T! $
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The pro*e+t planning is the Fey step o pro*e+t management in initiating
any pro*e+t APro*e+t Management Instit)teE '0(B% Many pro*e+t
management tools e/ist whi+h help the pro*e+t manager to s+hed)le
pro*e+t a+tivities in whi+h @orF 4reaFdown $tr)+t)re A@4$B and 6antt
+hart are pop)lar and )sed Gy most o the organisations%
(%(% $I6"IIC5"C# ! @!39 43#59D!@" $ T3
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s)GtasFsE all partial )n+tions +an Ge +omGined to get a )lly )n+tional
pro*e+t refe+ting the needs o the staFeholders A$eligE '001B%
(%(%' @4$ ! P3!P!$#D ICT P3!?#CT ! M53$T!" L!D6#5 typi+al ICT pro*e+t may +onsist o Jve ma*or tasFs in+l)ding: proGlem
deJnitionE easiGility st)dyE analysisE designE and implementation ADennis
et al. '001B% 4ased on these steps a @4$ is developed or a proposed ICT
pro*e+t o Marston Lodge%
ID Task Subtasks Case study application
#. I!T &O!T M#STO LO4
#1 &ro5lem de6nition5%
ProGlem identiJ+ation
Poorly +leaned roomsE long )e)es at +he+F in
and +he+Fo)tE la+F o onsite tasFs
5%' $tatement o worF 5ddressing proGlems
5%
(Pro*e+t s+hed)ling Planning thro)gh @4$
#2 "easi5ility st7dy
5'%
Pro*e+t reso)r+es
Comp)ter hardwareE operating systemE
se+)rity systemE sotware or managing
operations5'%
'DeJne standards
5'%
( Pro*e+t G)dget
5'%
,
3esear+h networFing
e)ipment@irelessE GroadGandE D$L
5'%
-$taFeholder re)irements 5pproval rom staFeholders
#3 #nalysis5(%
Identiy risFs 3isF register and risF matri/
5(%
' Te+hni+al test pro+ed)res ConJg)ration test plan
5(%(
3e)irements analysisInormation te+hnology needsK
Tele+omm)ni+ation needsK networFing needs5(%
,5nalyse training needs $taH training development
5(%
-5nalyse platorm options @orFstations and servers
5(%
;alidating re)irements
Comm)ni+ationE )pholding re+ordsE
reservation systemE Gilling systemE
improvement o la)ndry system +he+F>in
and +he+F>o)t system
#* esign5,% $ystem prototype
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5,%
'5ddition staH hire ICT staH a+)isition
5,%
(5ssign tasFs 3elevant pro*e+t staFeholders
5,%,
Design systems 3eservation systemE Gilling systemE la)ndrysystem +he+F>in and +he+F>o)t systems
5,%
-Develop ICT inrastr)+t)re $otware li+en+es
5,%
"etworF spe+iJ+ations L5"E @5"E inter+onne+tionE wireless
#, Implementation5-%
Implement the system
3eservation systemE Gilling systemE la)ndry
system +he+F>in and +he+F>o)t systems5-%
'
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o risF treatment strategy% 3isF matri/ is +onstr)+ted on the Gasis o risF
register where weights are assigned to diHerent risFs%
!ne o the prominent GeneJts o )sing risF matri/ is to identiy risFs with
more severity and thereoreE need to Ge addressed at )rgent Gasis Gy
adopting a +ost>eHe+tive way o mitigation% LiFe other organisationsEtraditional G)dget hotels s)+h as Marston Lodge are also +on+erned with
+ompleting pro*e+ts within a limited G)dget and reso)r+es and in this
regardE the risF matri/ helps them to manage risFs eHe+tively%
The liFelihood and impa+t o risFs +an Ge meas)red rom high to low s+aleE
G)t it m)st Ge Fept in mind that risFs with low liFelihood +annot Ge
reliaGle% ThereoreE +ompanies need to +al+)late risF levels Gased on ea+h
pro*e+t stage or event rather than the entire pro*e+t APro*e+t Management
Instit)teE '0(B% Co/ A'001B arg)es that there is no do)Gt that it is )se)lor identiying and assigning weights to ea+h risFE G)t on the other hand i
the weights are assigned wrongly to ea+h a+tor then pro*e+t +an Ge at
ma*or risF o delay or even s)spension% The a)thor also identiJed that a
risF matri/ +an Ge e/posed to amGig)o)s inp)ts and o)tp)ts% This means
that inp)ts s)+h as re)en+y and impa+t +lassiJ+ation and o)tp)ts s)+h
as risF ranFing need s)G*e+tive interpretation%
(%(%' 3I$9 M5T3I7 ! M53$T!" L!D6# ICT P3!?#CT3isFs linFed with an ICT pro*e+t are the inherent part o hotel risF
management strategy as they are s)G*e+t to vario)s internal and e/ternalthreats% 5 range o possiGle risFs in+l)de: high +ostE se+)rity threatE
o)tso)r+ingE disaster re+overE te+hni+al risFsE third party +ontra+tsE
dee+ts and )pdate risFsE data Ga+F)p risF sotware li+en+e +omplian+e
et+% A2anseth and CiGorraE '00K ThiadensE '001K Pather et al. '0B%
2oweverE the most prominent ICT risF area is to determine how newly
implemented ICT system will )n+tion and )lJll the needs o the
staFeholders% ThereoreE implementing or )pgrading an ICT system +an
have a game>+hanging impa+t on the entire hotel and its potential impa+t
+an greatly aHe+t its G)siness% Most o timesE the +hanges are positive G)taGove stated risFs +an greatly aHe+t the s+ope o the pro*e+t% $oE a +are)l
planning is re)ired or otherwise new ICT system +an have several
negative eHe+ts on g)estE employeesE and management%
The risFs identiJed aGove are +ategorised and des+riGed in detail in the
risF register in taGle %
ICT manager 9iri4awe)siness
er
Uaynor PolowsFi
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is0
'ategoryis0 title is0 des'ription
Li0eliho
od
Impa
't
S
9$
$trategi+
risFs
Pro*e+t viaGility ;iaGility o e proposed G)siness modelE
delaysE staFeholder permissionsE time or+ost overr)ns
0%1 0%1 2i
$trategi+
risFs
Competition 2ighly +ompetitive environment in
hospitality ind)stry
0%1 0% 2i
Commer+ial
inan+e
risFs
2igh +ost Cost o Jnan+ingE interestE system G)ilding
+ost et+%
0%1 0%1 2i
Commer+ial
inan+e
risF
$otware
li+en+ing
;endor risF and high +osts o a+)iring
li+en+es
0% 0%' Lo
Commer+ial
inan+e
risFs
Complian+e Legal a+tions or penalties in +ase o non>
+omplian+e with governments
environmental and prote+tion laws in
hospitality se+tor
0%' 0% Me
m
!perating
risFs
ra)d integrity ThetE misappropriation o ICT systemE +redit
+ard ra)ds
0%, 0% 2i
!perating
risFs
$ystem ail)re
risF
3isF o h)ge loss and damage i entire
system will not )n+tion or ail to meet
e/pe+tations
0% 0%1 2i
!perating
risFs
Te+hni+al risF Te+hni+al a)lts in ICT system 0% 0%, Me
m
!peratingrisFs
8/18/2019 Managerial Systems and Operations
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4ased on the risF register in taGle E the risF matri/ or a proposed ICT
pro*e+t o Marston Lodge is developed in taGle ' Gy p)tting ea+h risF into
relevant Go/ a++ording to the its liFelihood and impa+t on ICT pro*e+t% 5s
shown in taGle ' that risF n)mGer E 'E (E E E and ( have high
impa+ts on pro*e+t and thereore re)ire or a+hieving s)++ess%Li0elihood
+.; 3isF' 3isFE
3isF(+.8 3isF, 3isF1 3isF 3isF+.* 3isF8 3isF, 3isF+.2 3isF0 3isF-E
3isF'
3isF(
+.1 +.2 +.* +.8 +.;I m p a ' t
$everity
s+ale
Low Medi)m 2igh
Table #: $isk %atri& !arston "ode ICT Project
(%(%( 3#C!MM#"D#D P3!?#CT T#5M5s per salient re)irementE it is ne+essary to re+ommend a pro*e+t team
or this pro*e+t% In this regardE taGle ( re+ommends the proposed team orthis pro*e+t%
Team mem5er &7rpose
Existing
The hotel manager or monitoring and +ontrolling entire pro*e+t
generally
ICT manager or monitoring and +ontrolling entire pro*e+t
spe+iJ+ally
2otel G)sinessmanager
or arranging )nding and other Jnan+ialmatters
Contra+t manager or internal and e/ternal +ontra+ts with parties
a+ilities
management head
To ens)re that new system meet the
re)irements related to a+ilities management
2ead o hotel
se+)rity
To ens)re that new pro*e+t )lJll all se+)rity
meas)res
2otel maintenan+e
manager
or system maintenan+e
New hirePro*e+t manager To manage and organise whole pro*e+t
Page | 8
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ICT s)pport worFer To help in developing and maintaining new
system
ICT s)pport worFer ' To help in developing and maintaining new
system
ICT s)pport worFer ( To help in developing and maintaining newsystem
3##3#"C#$ $#CTI!" ICollierE D% and #vansE ?% A'0B% '! (% (rd editionE Cengage Learning
Dris+ollE ?% A'00B% Practisin Clinical Super)ision: * $e+ecti)e *pproac,
for -ealt,care Professionals% 'nd ed% #dinG)rgh: 4ailliere Tindall #lsevier
#llingerE 5%#% and #llingerE 5%D% A'0,B Leveraging h)man reso)r+e
development e/pertise to improve s)pply +hain managersV sFills and
+ompeten+ies% uropean /ournal of Trainin and De)elop%ent E (1A'BE
pp%1>(-
6)ptaE M%C% and 4oydE L%2% A'001B% Theory o +onstraints: a theory or
operations management% International /ournal of 'perations !anae%ent0
'1A0BE pp% 88>0'
LorentNE 2% TWyliE ?%E $olaFiviE T% and !*alaE L% A'0(B Priorities and
determinants or s)pply +hain management sFills development in
man)a+t)ring Jrms% Supply C,ain !anae%ent: *n International /ournalE
1A,B pp%(-1>(-
My+F>@ayneE ?% A'00 . "inkin T,eory and Practice in Teac,er ducation:
*n *nalysis of t,e $e+ecti)e2in3uiry *pproac, to Preparin Teac,ers to
Teac, in 4rban Sc,ools% Pro&)est
$la+FE "%E ChamGersE $% and ?ohnsonE 3% A'00B% 'perations %anae%ent %
Pearson #d)+ation
3##3#"C#$ $#CTI!" IIArnheiter, E. ., ! "a#e$e%%, &. '2005(. )he inte*ration o% #ean +ana*e+ent an Si- Si*+a.
The TQM magazine, 17 '1(, 518.
Bicheno, &. '2008(. The lean toolbox for service systems. /SE ooks.
a+pos, 3. "., 4ernne63na, &. "., ! ete, &. 4. '200(. :sin* conte-t in%or+ation in
strctre oc+ent retrieva#; an approach ase on in%#ence ia*ra+s. Information
processing & management , 40'5(, 82987.
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8/18/2019 Managerial Systems and Operations
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art+ann, ., ! )rew, ). '2008, Septe+er(. :sin* %eatre ia*ra+s with conte-t variai#it$
to +oe# +#tip#e proct #ines %or so%tware spp#$ chains. n Softare !ro"#ct $ine
%onference '00() S!$%*0() 1'th International 'pp. 1221(. EEE.
Krajewski, 3. &., ! raw
i##@rwin.
a, . =. '199(. /roction an inventor$ +ana*e+ent.
Zipkin, /. . '2000(. -o#n"ations of inventory management '?o#. 2(. ew ork; "c>raw
i##.
3##3#"C#$ $#CTI!" III5ndersonE ?%5% A88B% Co%%unication T,eory: piste%oloical
5oundations% 6)ilord Press
4harwaniE $% and MathewsE D% A'0'B% 3isF identiJ+ation and analysis in
the hospitality ind)stry% Worldwide -ospitality and Touris% T,e%esE ,A-BE
pp% ,0>,'
ChanE 9%T%E LeeE 3%2%9%E 4)rnettE ?% A'00B% Maintenan+e perorman+e: a
+ase st)dy o hospitality engineering systems% 5acilitiesE 8 A(,B pp%
,8,>-0,
CoGanogl)E C%E CorGa+iE 9% and 3yanE 4% A'00B% 5 +omparative st)dy: the
impa+t o te+hnology in lodging properties in the ,0
ColeE 6%E 5% A'00(B% !anae%ent t,eory and practice% th ed%
8/18/2019 Managerial Systems and Operations
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2amE $%E 9imE @% 6%E and ?eongE $% A'00-B% #He+ts o inormation
te+hnology on perorman+e in )ps+ale hotels% International /ournal of
-ospitality !anae%ent E ',A'BE pp% '1>'8,
2enleyE ?%5%E CotterE M%?% and 2erringtonE ?%D% A'00,B% &)ality and Pri+ing in
the 2otel Ind)stry% International /ournal of -ospitality 6 Touris%
*d%inistrationE -A,BE pp%-(-
2ansethE !% and CiGorraE C% A'00B% $isk0 Co%ple&ity and ICT % #dward
#lgar P)Glishing
?onesE T%?% A'001B% Professional !anae%ent of -ousekeepin 'perations%
,th editionE ?ohn @iley and $ons
9amar)ddinE =% and 5hmadE "%5% A'0'B% Inormation and +omm)ni+ation
te+hnology appli+ation.s )sage in hotel ind)stry% /ournal of Touris%0-ospitality 6 Culinary *rtsE ,A'BE pp% (,>,1
9appaE M%E M%E "its+hFeE 5% and $+happert A88B% 2o)seFeeping
Management% !anain -ousekeepin 'perations% #d)+ational Instit)tion
o the 5meri+an 2otel and Motel 5sso+iation
LewisE P%E 6oodmanE $%E andtE P% and Mi+hlits+hE ?% A'00B% !anae%ent:
C,allenes for To%orrow7s "eaders% -th editionE Cengage Learning
"anFervisE 5% 3% A88(B% #nhan+ing Prod)+tivity in the 5)stralian 2otelInd)stry: The 3ole o 2)man 3eso)r+e Management% $esearc, and
Practice in -u%an $esource !anae%ent E ABE >(8
PatherE $%E 3emenyiE 4% and 3emenyiE D% A'0B% !anain $isks of ICT
Projects% 5+ademi+ Coneren+es Limited
Pro*e+t Management Instit)te APMIB A'0(B% * 8uide to t,e Project
!anae%ent Body of 9nowlede: P!B'9 8uide. -th editionE Pro*e+t
Management Instit)teE In+orporated
3agh)GalanE $% A'008B% -otel -ousekeepin: 'perations and !anae%ent %'nd editionE !
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ThiadensE T% A'001B% ICT 8o)ernance0 !anae%ent and 'raniation%
L)l)%+om
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