Management Theory and Practice
Sixth Edition
Gerald Cole
•
THOMSON • Australia . Canada . Mexico · S,ngapore · Spa,n • Umted KJIlgdom • United States
( 0'\ 11 '\ I"
Preface N01es on the Sixth Edition
Acknowledgements
Glossary of Management Terms
Part One: Management Theory
Introduction
Chapter 1: Developments in Management Theory 1910-2000
Chapter 2: Definitions of Management
Questions for Discussion/Homework
Examination Question
Classical Theories of Management
Chapter 3: The Search for Principles of Management
Chapter 4: Max Weber and the Idea of Bureaucracy
Questions for Discussion/Homework
Examination Questions
Human Relations and Social Psychological Theories
Chapter 5: Motivation - The Early Theorists
Chapter 6: Motivation - Later Theorists
Questions for Discussion/Homework
Examination Questions
Theories of leadership and Group Behaviour
Chapler 7: leadcrship - Theory and Practice
Chapter 8: Groups and Group Behaviour
Questions for Discussion/Homework
Examination Questions
• Systcms and Contingency Approaches to ManagcmcnI Thcory
Chaptcr 9: Organisations as Systems
Chaptcr 10: Contingency Approaches to Management
Questio"s for Discussion/Homework
Examination Questions
Modern Approachcs to Management Theory
Chapter 11: Modem Approaches to Managemcnt
Questions for Discussion/Homework
Vl1l
x
3
3
6
12
12
13
13
25 28 28
30 30 42 50 51
52 52 62 72
73
74 74 82 89 89
90
90
94
v
Contents
Part Two: Management in Practice
The Context of Management
Chapter 12: Business Organisations and Corporate Governance
Chapter 13: Developing an Organisation Culture
Chapter 14: Women in Management
Chapter 15: The International Context of Managemenl
Questions for DisCltssionlHomework
Examination Question
Management Planning
Chapter 16: Strategic Aspects of Management
Chapter 17: Objectives, Policies and Organisational Ethics
Chapter 18 : Performance Standards in Managemenl
Chapter 19: Decision-making in Organisations
Chapter 20: Human Resource Planning
97 97
104 11 3 120 134 135
136 136
147 157 165 168
Chapter 21: Work Structuring, Job Design and Business Process Rc-engineering 174
Questions for DiSCltssionlHomework 182
Examination Questions 182
Organising for Management
Chapter 22: Organisation Structures
Chapter 23: Delegation and Empowerment
Chapter 24: Managing Change: Key Concepts
Chapter 25: Implementing Change: Organisation Development
Chapter 26: Communication in Organisations
Chapter 27: Time Management and Personal Effectiveness
Questions for DisCltSSlonlHomework
Examination Questions
Control in Management
Chapter 28: Controlling Performance
Chapter 29: Quality Standards and Management
Chapter 30: The Role of Information Technology
Questions for Discuss;Oft/Homework
Examination Questions
Part Three: Functional Management: Marketing, Production. Personnel and Financial
184 184 199 204 212 no 230 238
238
240 240 251 257
264 264
Marketing Management 267
Chapter 31: The Marketing Concept, Competitiveness and the Global
Dimension 267
Chapter 32: The Marketing Mix: Product and Pri ce 272
•
Chapter 33: The Marketing Mix: Promotion
Chapter 34: The Marketing Mix: Distribution
Chapter 35: Marketing Research
Chapter 36: Marketing Organisation
Chapter 37: Customer Services and Consumer Protection
Questions for DisCl/ssiOtllHomcwork
Examinatioll Questiolts
Production Management
Chapter 38: Production Planning and Control
Chapter 39: Types of Production
Chapter 40: Aids to Production
Chapter 41: New Technology in Manufacturing
Questions for DisCl/ssionlHomcwork
Examinatiml Questions
Personnel Management
Chapter 42: Human Resource Management
Cbapter 43: Recruitment and Selection
Chapter 44: Employee Development and Training
Chapter 45: Performance Appraisal, Discipline and Grievances
Chapter 46: Developing Managerial Competencies
Chapter 47: Stress Management and Employee Counselling
Chapter 48: Job Evaluation
Chapter 49: Employee Relations and Collective Rights
Chapter 50: Legal Aspects of Employment - Individual Rights
Qucstiolls for D'SClISsiolllHomework
Examillatioll Qllestio,ts
Financial Aspects of Management
Chapter 51: Company Accounts
Chapter 52: BudgelS, Forecasts and Business Plans
Appendices
A 1: Examination Technique
Al: Outline Answers to Examination Questions
A3: Examination Questions for Practice
Bibliography
Useful Web sites
Index
Contents
277
285 291
294
299
304
304
306
306
315 3 19
325 332
333
334
334
338 349
360
371
382
389 393
407
420
421
422
422
427
435
436
470
473
476
478
vu
",>I X
ACAS (Advisory, Conciliation and Arbitration Service) 4 J 9
Achievement motivation 41 Action research 208 Admr, j. 58, 70 Administration 8 Advertising 278 Advertising effectiveness 280 Analytical estimating 323 Andrews, K. 140 AI/sof, H. I. 140,166 Application forms 342 Appraisal forms 354,362 et seq. Appraisal styles 367 Argyris, Chris 40 Articles of Association 99 Asserriveness 235,385 Asron group 87, 186 Attribution theory 46 Authority 198 Autonomous work groups 177
Balance sheet 425 Bales R. r: 67 Ballots (Trade Union ) 406 Batch production 86,316 Belbill, R. M. 7 1 Benchmarks (management) 374 Blake, R. and Moulol1. j. 378 Borden, Professor Neil 272 Boredom 175 Boston Consulting Group (BCG) 141 Break-even analysis 244 Break-even chart 245 Brech, E. F. L 23 British Standard 254 British Standards Institution 302 Budgets 243,427 et seq. Bureaucracy 4,25 et seq. Bums. T. and Stalker,]. 84 Business plans 154,431 Cl seq. Business Process Re-engineering 178
CAD/CAM system 330 Cash flow statement 426, 430
478
Centralisation versus de-centralisation 193
Chairing meetings 224 Chandler, A. D. 139 Cla ssical theories 4 Closed systems 74 et seq. C/lltterbJlck, D. 203 Cole. Cerald 3D, 185 Cole. Robert 48 Collective agreements 396,404 Comminees 227 Communication barriers 226 Communication channels or networks
221 Communication in organisations
221 etseq. Company directors 99 Competence and competencies 163 Competitive advantage 91,142,271 Competitive forces 269 Computer-aided design 327 Computer-aided design/manufacture
325 et seq. Computer-aided engineering 331 Computer-aided manufacture 327 Computer-integrated manufacture 330 Computers 257 Consumer protection 299 et seq. Contingency approach to managemem
58, 82 et seq. Contingency theory of leadership 59 Control 240 et seq. Control sequence 241 Cooperative enterprises 103 Corporate governance 101 Corporate objectives 149 Corporate planning 148 COJl/soll-Thomas. C 180 Counselling, employet' 387 CovtJ" S. 59,237 Cultural differences 129 et seq.
Data Protection Act 1998 262 Decision-making 165 et seq. Decision-making tools 167
•
Decision tree 168 Delegation 200 et seq. Deming, W. E. 253 Disciplinary procedure 368 Disputes procedures 398 Distribution channels 285 Dmcker, Peter 9,361
Easterby-Smith, M. 380 Egatl, C. 388 Emery, F. and Trist, E. L 79 Employee-directors 403 Employee participation 402 Employee relations 393 Employers' associations 401 Employment contract 408 Employment tribunals 419 Empowerment 199,203 Equity theory 44 Ethics in business ISO et seq. European Union 121 Evaluation of (raining 357 Expectancy theory 43 Experiential methods of training 377,
379
Fayol, Henr! 13 et seq. Fied/er, r. E. 59 Flexible Manufacturing System (FMS)
328 Flowcharts 32 1 Follett. Mary Parker 34 Force-field theory 207 Fraser. J. Mllnro 340 French, j. and Raven, B. 199
Gann charts 21 Cat/tt, Henry 20 Ci/breth, Frank and Liliall 19 Glass ceiling 11 7 Glocalisation 270 Goal theory 45 Craiwnas. V. A. 202 Grievance proc{'dures 369 Group behaviour 62 et seq. Group cohesiveness 63 Group effectiveness 65 Group motivation 66 Group norms 63
Index
Hambfin, A. 357 Hamel, C. and PraiJalad, C K. 359 Hammer, M. and Champ)~ J. 178 Hat/dy, C. 9, SO, 104, 185 Harassment 386 Hawthorne studies 32 et seq. Health and safety 41 7 Herzberg, F. 37 Hierarchy of needs 35 Hafer, C W': J 43 Hafstede, C. 107, 129 Holmes T. a1ld Rahe, R. 382 Human Resource Management
334 et seq. Human Resource Planning Cycle 170 Huma n rights 409
Information technology (IT) 257 et seq. InspectIOn j I j Intelligence tests 347 Internet 259 Inventory, or stock control 250 fslJlkalUo, K. 254
Japanese management practices 124 et seq.
Jobdcsign 175 Job en largement 177 Job enrichment 176 Job evaluation 389 et seq. Job evaluation methods 390 Jobbing production 315 jllrall,j. 252 Just-in-Time systems urf) 312
Kallter, R. M. 206 Katz alld Kahn 77, 8 1 Kotle" P. 267, 269 Kotter, j. 10,219
Large batch and mass producrion 86,3 16 Lawrel/ce Q/ld Lorsch 82, 185 Leadership 52 et seq. Leadership styles 55 et seq. Leadership variables 53 Learning organ isation 358 Lewm, Professor Kllr! 67,207 Likert, Rellsis 39 Limited companies 98
479
lndex
Line and staff 196 Lucey, T. 242
Maier, N. 367 Maintenance 314 Management by objectives 162 Management development 371 et seq. Management development audit 380 Management development methods 376 Management information system
IM (5 ) 242 Management Standards (the ) 374 Management succession chart 380 Managerial grid 378 Manpower planning process 170 Market segmentation 287 Marketing concept 267 et seq. Marketing department 297 Marketing mix 272 et seq. Marketing research 291 et seq. Marketing structures 295 Maslow, Abraham 35 Mass production 86, 3 16 Material Requiremenls Planning 312 Matrix structures t 92 Mayo, Eltoll 32 McGregor. Douglas 36, 65,362 Mechanistic systems 84 Memorandum of Association 98 Method study 320 Michigan stud ies 56 Minzherg, Henry 136, 184 Morgan, G. 104 Motivation 30 et seq. Motivation-Hygiene theory 37 et seq. Multinational enterprises 128
National minimum wage 411 Negotiations (employer-Trade Union)
396 Network analysis 248 Non-executive directors 99
Ohio studies 56 Ohmae, K. 137 Open systems 74 et seq. Operational Research (O R) 247 Organic systems 84 Organisation culture 104 et seq.
480
Organisation development (OD) 212etseq.
Organisation levels 194 Organisation StruCtu res 189 et seq. Organisational change 205 Organisations (definition ) 8, 74 Ouchi, \V 48
Partnerships 102 Pay claims 397 Pedler, M. et af 373 Performance appraisal 360 et seq. Performance appraisal (360°) 36 1 Personal effectiveness 237 Personal selling 281 Personnel management 336 et seq. Personnel specification 340 Peters, Tom 210 Picketing 406 Policy-making 150 Porter, M. E. 142,270 Power 198 Predetermined Motion Time Study
(PMT5) 323 Presenta tions 225 Pricing 276 Principle-centreclleadership 59 Product lifecycle 275 Production categories 317 Production organisation 306 Production planning 308 Programmable conrrollers 329 Programme Evaluation and Review
Technique (PERT) Promotion (marketing) 277 et seq. Psychological tests 347 Publicity 284 Purchasing 309 Purchasing mix 311
Quality ci rcles 126,324 Quality control 251 et seq.
Race relations 416 Rackham and Morgan 68 Ratios 245 Recruitment and selection 338 Recruitment checklist 339 Reddm, \V 10
•
Redundancy 412 Reinforcement theory 47 Report-writing 223 Responsibility 198 Rice, A. K. 79 Rice, j. 127 Robots 328 Rodger, A. 340 Role set 233
Sales promotion 283 Scbeill, Professor Edgar 106,208 Schelldel, D. E. 143 Scientific management 17 et seq. Selection interview 342 Selection interviewing - guide to good
pra~tice 345 Senge, I~ 358 Sex differences at work 115 et seq. Sex discrimination 416 Shareholder theory 149 Sherif, M. 69 Silicon chip 258 Simulation 249 Sklllller, B. F. 47 Social Charter 122 et seq. Social responsibility 152 er seq. Socio-technical systems 79 Sole traders 102 Span of control 202 Stakeholder theory 149 Stewart, R. 374 Stock control 312 Strategic management 141 Stress (sources of) 382 Stress management 382 et seq. Stricklalld, A. J. 144 Succession planning 380 SWOT analysis 155 Systems approaches 5,74 et seq.
Taleou, Parsons 131 Taflllenballm and Se/mlid! 55 Tavistock Group 79 et seq. Tay/or, F. W. 16
Index
Team roles 70 et seq. Telecommunications 259 Theory X 36 Theory Y 36 Theory Z 47 Therbligs 20 Third party roles 216 Thompsoll, A. 144 Thurow, L. 91 Time management 230 et seq. Time study 322 Time-wasters 231 Total quality control 253 Trade dispute 405 Trade marks 303 Trade Union 398 Trade Union Congress (TUC) 40 1
Training methods 356 Training needs analysis 352 Training plans 355 Trist and Bamforth 79 Troml)ellaars, F. and Hampdell- Tumer, C.
131 Tllckman, 8. 63
Unfair dismissal 412 Unit/small batch, large batch/mass produc-
tion 316 Urwick, LYlldall F. 22,202
Value analysis (value engineering) 324 Vroom, H. 43
WaTT, P. et 0/ 357 \Vaterma1l, R. 210 Weber, Mox 25 Women in management 113 et seq. Woodcock, M. 64 Wloodward, JOo/l 85 et seq., 317 Work design 174 Work measurement 321 Workers' Co-operatives 403 Work place representatives 401 Works councils 403
481
scan-20110401120838-0000.pdfscan-20110401120916-0000.pdfscan-20110401120946-0000.pdfscan-20110401121015-0000.pdfscan-20110401121045-0000.pdfscan-20110401121115-0000.pdfscan-20110401121144-0000.pdfscan-20110401121214-0000.pdfscan-20110401121244-0000.pdf