8/3/2019 Management Support Systems - Integration, Impact & Future
1/22
Page 1
Integration, Impact & Future ofManagement-Support Systems
Prof. Rushen Chahal
Prof. Rushen Chahal
8/3/2019 Management Support Systems - Integration, Impact & Future
2/22
Page 2
Learning Objectives
Learn the processes of systems integration for MSS.
Understand the difficulties in integrating systems.
Describe major models in integration.
Define intelligent DSS.
Understand concept of intelligent modelling. Know MSS integration with enterprise and Web systems.
Describe impacts of MSS on organization.
Learn the potential impact of MSS on individuals.
Define societal impacts of MSS.
Be cognizant of the ethical and legal issues of MSS.
Understanding the digital divide. Describe Internet communities.
Overview of future of MSS.
Prof. Rushen Chahal 15-2
8/3/2019 Management Support Systems - Integration, Impact & Future
3/22
Page 3
Systems Integration
Functional integration Different applications provided as single system
Across differing MSS or within MSS
Solves repetitive problems
Integration of MSS techniques to build specific MSS Physical integration
Hardware, software, and communications integration
Applications integration Data, applications, methods, and processes
Develop level integration
Integrate to increase capabilities
Integrate to enhance intelligent tools
Prof. Rushen Chahal 15-3
8/3/2019 Management Support Systems - Integration, Impact & Future
4/22
Page 4
Models
Integration of expert systems and DSS Expert systems attached to DSS
ES 1: Database intelligent component
ES 2: Intelligent agent for model base and management
ES 3: System for improving user interface ES 4: Consultant to DSS
ES 5: Consultant to users
Usually, only one or two are attached
Expert system as separate components
Expert systems output as input to DSS
DSS output as input to expert system
Feedback
Expert systems generation of alternatives to DSS
Unified approach
Prof. Rushen Chahal 15-4
8/3/2019 Management Support Systems - Integration, Impact & Future
5/22
Page 5Prof. Rushen Chahal 15-5
8/3/2019 Management Support Systems - Integration, Impact & Future
6/22
Page 6
Models
Tight integration due to shared
interfaces and resources
Shared decision-making
Expandable to other intelligent systems
Can integrate EIS, DSS and expert
systems
Information from EIS is inputted into DSS DSS feedback to EIS
Expert system used for interpretation,
explanation
Prof. Rushen Chahal 15-6
8/3/2019 Management Support Systems - Integration, Impact & Future
7/22
Page 7
Intelligent DSS
Active DSS
Intelligent component
Symbiotic
Understands domain and provides explanations
Helps formulate problems
Relates problems to solver
Interprets results Explains results and decisions
Prof. Rushen Chahal 15-7
8/3/2019 Management Support Systems - Integration, Impact & Future
8/22
Page 8
Intelligent DSS
Self-evolving DSS Aware of how it is being used and adapts to needs of
use Dynamic menus
User interface
Intelligent model-based management system
Problem management Automate processes by dividing into smaller steps
Specific architecture to support functionalrequirements
Prof. Rushen Chahal 15-8
8/3/2019 Management Support Systems - Integration, Impact & Future
9/22
8/3/2019 Management Support Systems - Integration, Impact & Future
10/22
Page 10
Integration
Increases functionality
Makes enterprise systems more user
friendly Provides greater flexibility
Saves money by integration various
systems Enables easier integration of functional
systems
Prof. Rushen Chahal 15-10
8/3/2019 Management Support Systems - Integration, Impact & Future
11/22
Page 11
Integration
ERP Integrates analytical capabilities
Supply chain systems
Enhance capabilities Optimize tools
Knowledge management systems Communication, collaboration, storage
DSS integration
Intelligent systems integration Data mining tools with manufacturing systems
DSS and learning systems
Data mining with business modeling
Prof. Rushen Chahal 15-11
8/3/2019 Management Support Systems - Integration, Impact & Future
12/22
Page 12
Issues
Cost-benefit justifications
Feasibility
Architecture choices
Infrastructure
Development process and tools
Connectivity
Web-based integration
Data issues Legal issues and privacy
New technology introduction, integration
Prof. Rushen Chahal 15-12
8/3/2019 Management Support Systems - Integration, Impact & Future
13/22
Page 13
Impacts of MSS
Organizational Culture
Creation of new departments
Virtual teams
Business process reengineering Business simulation tools
Increased production
Increased customer satisfaction
Improvement in quality Supply chain management improvements
Improved performance of managers and employees
Prof. Rushen Chahal 15-13
8/3/2019 Management Support Systems - Integration, Impact & Future
14/22
Page 14
Impacts of MSS
Individual
Increased job satisfaction
Negative effect on individuality Dehumanization
Job stress
Lack of cooperation by expert
Prof. Rushen Chahal 15-14
8/3/2019 Management Support Systems - Integration, Impact & Future
15/22
Page 15
Impacts of MSS
Societal Positive effects
Reduction or elimination of humans in hazardous positions
Increased opportunities for disabled, home bound, and single
parents Telecommuting
Improved health care
Improved quality of life
Negative effects
Computer fraud and embezzlement
Identity theft
Neglect of family
Increased power due to increased centralization of organizations
Prof. Rushen Chahal 15-15
8/3/2019 Management Support Systems - Integration, Impact & Future
16/22
Page 16
Legal and Privacy Issues
Antitrust
Unfair competition
Unreasonable personal intrusion Collection of information about individuals
Ethics Personal values
Intellectual property rights Copyright
Trademarks
Domain names
Patents
Computer abuse
Electronic surveillance
Use of proprietary databases
Data integrity
Prof. Rushen Chahal 15-16
8/3/2019 Management Support Systems - Integration, Impact & Future
17/22
Page 17Prof. Rushen Chahal 15-17
8/3/2019 Management Support Systems - Integration, Impact & Future
18/22
Page 18
Impacts of Artificial Intelligence
Increased employment through newlycreated MSS-related jobs
Massive unemployment throughautomation of processes
Social implications
Increased leisure time
Government intervention with employmentlevels
Increased wealth
Prof. Rushen Chahal 15-18
8/3/2019 Management Support Systems - Integration, Impact & Future
19/22
Page 19
Internet Communities
Groups of people with common interests
Interact through Internet
Types
Communities of transactions Facilitate buying and selling Communities of interest
Based on specific topic
Communities of relations
Organized around life experiences Communities of fantasy
Based on imaginary environments
Game playing
Prof. Rushen Chahal 15-19
8/3/2019 Management Support Systems - Integration, Impact & Future
20/22
Page 20
Digital Divide
Growing gap between those who have and
those who do not have access to
technology
Exists within and between countries
Prof. Rushen Chahal 15-20
8/3/2019 Management Support Systems - Integration, Impact & Future
21/22
Page 21
Future of MSS
MSS is becoming a Web-based technology
Combining and integration with business intelligence
BI is being combined with a number of Web-based applications
Intelligent systems are being employed in the war against terrorism
Web-based advisory services are being developed
More complex MSS applications are being developed
Trend toward increasing intelligence of systems
Pervasive computing
MSS are being disseminated via ASPs
Natural language based search engines
Semantic web
Prof. Rushen Chahal 15-21
8/3/2019 Management Support Systems - Integration, Impact & Future
22/22
Page 22
Future of MSS
Voice technologies are being enriched through use of MSS
CRM improvement
Improvement along supply chain through integration with ERP
Expertise availability on Internet
Initiation of formal knowledge-management programs
More intelligent agents on Internet and other networks
Greater use of wireless technologies
Intelligent agents will roam the Internet, intranets, and extranets tomonitor information and assist in decision-making
Increase in groupware technologies for collaboration andcommunication
DSS for e-commerce
Decision-support tools for e-commerce will be expanded
Prof. Rushen Chahal 15-22