Download pdf - Luxury Interactive 2015 Brochure

October 13-15, 2015 • Time & Life Building, New York, NY

Lead Sponsors:

CREATING CONNECTED EXPERIENCESThe Leading eCommerce & Omni-Channel Event For Luxury Brand Innovators

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“Luxury Interactive has given me a broader perspective on digital and taught me things I would not have learned in industry publications or blogs.

There is no replacement for the insight you can get from in-depth, face-to-face conversations.

I also like being able to speak with people from luxury brands in different industries, because

there are always parts of what they are doing that I can apply to my world. Luxury Interactive

has given me that exposure.”

Mary Bennett, VP of eCommerce, Viceroy Hotel Group

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Why Everyone’s Getting Excited About Luxury Interactive ............................................... 4

Creating Connected Experiences .................................. 5

The Fun Stuff ................................................................... 6

The Solutions Lounge ..................................................... 7

Your Keynotes ................................................................. 8

Your Speakers ............................................................ 9-10

Agenda-At-A-Glance ................................................. 11-14

Full Agenda

Day One ................................................................. 15-18

Day Two ................................................................. 19-22

Day Three .............................................................. 23-25

About Our Sponsors ..................................................... 26

About Our Media Partners ..................................... 27-28

Registration & Venue Information.............................. 29

CONTENTS

4Lead Sponsors:

Created by retailers, for retailers. Luxury Interactive is the one-stop shop for eCommerce and digital marketing executives; an event where luxury brands get inspired and experience transformative technology to take their online experience to the next level.

WHY EVERYONE’S GETTING EXCITED ABOUT LUXURY INTERACTIVE

GUEST SPEAKERSOur guest speakers are your future luxury leaders. FIT’s executive MBA students in the Cosmetics & Fragrance Marketing & Management program reveal the results of a global study (fielded in the US, China and India) on Luxury Consumer Values, as well as new research on “The Future of Luxury,” sponsored by LVMH. The three research studies focus on the areas of Global Consumer Values, The Future of Luxury Retail, and the Future of Global Epicenters of Luxury.

INSPIRATION FROM RETAILERS WHO SET THE BAR FOR INNOVATIONWith keynote speakers such as the GM of eCommerce from Saks Fifth Avenue, the GM of Digital from Audi, or the Chief Web Officer of Nicole Miller, learn how traditional retailers are executing successfully in all channels, as luxury buyers continue to buy online.

FOCUS ON THE NEXT GENERATION OF RETAILReady for even more inspiration? Learn how luxury brands’ trendsetters are growing, transforming the industry and disrupting businesses. From well known brands like Hermès of Paris to disrupters like Vensette, Inc, they’re all here and are ready to share. The future of luxury retail is now - and it’s time for you to capitalize on it.

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We’ll focus on: transformations and innovations in the industry, bridging digital into physical, online customer journey strategies, personalization, digital marketing, data, mobile, social, email, SEO, usability and more—if you have a pain point, we’ll address it. From companies like David Yurman, John Varvatos, Barneys New York, Mandarin Oriental, NARS, and many more, you’ll end up with pages of notes from those who are transforming the industry.

CREATING CONNECTED EXPERIENCES

"Overall, the best and most enjoyable conference I’ve been to. I thought it was a great use of time- the brands that were represented and level of presenters within the organization was very appropriate."

- Amy Madonia, Executive Director, Digital, Temptu

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HAVE FUN…WHILE GETTING BUSINESS DONE THE MIX & MINGLE:We’re focused on providing you with as many new connections as possible. Through fun and interactive networking, you will expand your community with the right people that will help your company and develop your career…with 300 executives attending, and 15-business verticals represented, this is where the entire luxury retail community comes to connect.

THE FUN STUFF: We hold Luxury Interactive at an intimate Manhattan location versus a massive convention center. At lunchtime, you’ll enjoy a delicious and healthy meal. Sip on mimosas during the morning break. Have your fortune told during our infamous cocktail hour. You’ll be treated as a VIP every minute. In short, we make sure you are educated and pampered at our events…we’ve even had chair massages and rosé and chocolate pairings during breaks.

7Register Now! Call: 1-888-482-6012 or 1-646-200-7530 Email: [email protected] Web: www.luxuryint.com

For retailers, the Solutions Lounge is the one-stop shop for eCommerce and omni-channel technologies that you need to support your business. For Solution Providers, sponsoring Luxury Interactive gets you a real return on your marketing investment. It’s a win-win for all: connect with the right people in a space designed to optimize your relationship-building and deal-making.

LET US GIVE YOU THE SOLUTIONS TO SUCCEED

ALL THE TECHNOLOGY UNDER ONE ROOFThe Solutions Lounge is not just a bunch of executives pushing demos, trying to sell you the “next hottest thing”– you’ll find the right solution that will move the needle for your business. We’ve done the legwork – walk in and find your next long-term technology partner.

SOCIALIZE WHILE YOU TEST OUT SOLUTIONSWith an inviting atmosphere, cocktail bars, and areas to mingle, you’re able to learn about the most cutting-edge technology to grow your bottom-line.

INTERESTED IN SPONSORING? Have a chat with Rachel. Rachel has been working with luxury solution providers for 5-years. Looking after the Sponsorship and Exhibition sales for Luxury Interactive, Rachel is here to help put together a customized sponsorship package that will ensure your product is reaching a targeted, engaged audience. Give Rachel a call today: Rachel Muser, Sponsorship Sales Manager, Phone: 646-200-7524.

8Lead Sponsors:

MARK P. RAMSEY General Manager, Digital

Retail Operations Audi

PETER MALACHI SVP Communications

Hermès of Paris

MATTHEW WOOLSEY EVP, Digital

Barneys New York

HEATHER PARK Global Executive Director,

Digital & Consumer Strategy NARS Cosmetics

YOUR KEYNOTES BE INSPIRED – HERE’S A SELECTION OF YOUR 2015 KEYNOTES

JOE MILANO SVP & GM E-commerce

Saks Fifth Ave

COURTNEY MONTGOMERY Chief Web Officer

Nicole Miller

JON POTTER CMO

Moët Hennessy

BILLY PARETTI CMO

David Yurman


YOUR SPEAKERS You’ll meet and hear from innovative retailers who are transforming the luxury industry. Learn from their successes (and avoid pitfalls). They’ll outline what worked for their business, what didn’t, and their results. For full speaker details, please visit www.luxuryint.com.

Joe Milano SVP & GM E-commerce Saks Fifth Ave

Courtney Montgomery Chief Web Officer Nicole Miller

Jon Potter CMO Moët Hennessy

Billy Paretti CMO David Yurman

Amy Chernoff CMO Gracious Home

Buffy Sash CMO Alice & Olivia

Keiron McCammon CTO/Head of Product Moda Operandi

Mark P. Ramsey General Manager, Digital Retail Operations Audi

Jennifer Marchetti CMO Better Homes and Gardens® Real Estate

Emily S. Culp SVP, eCommerce & Omni-Channel Marketing Rebecca Minkoff | Ben Minkoff

Jennifer Scruggs Head, eCommerce John Varvatos

Peter Malachi SVP Communications Hermès of Paris

Matthew Woolsey EVP, Digital Barneys New York

Aliza Licht SVP Global Communications Donna Karan International, and author of LEAVE YOUR MARK

Lauren Remington Platt Founder & CEO Vensette, Inc.

Tyson Brazell Founder & CEO Personal Style Finder

Jon Tien CEO Kitchensurfing

Swan Sit VP, Global Digital Elizabeth Arden

Jessica Kia Head, Global Digital & Social Marketing Kate Spade & Company

Karen Grajwer Head of International SHOPBOP

Sarah Sathaye Head of Traffic SHOPBOP

Elizabeth Brady SVP Global Brand Management Kohler Co.

Heather Park Global Executive Director, Digital & Consumer Strategy NARS Cosmetics

Kelly Macaulay VP, Global Direct & Digital Marketing NetJets

Heather Kaminetsky VP, Marketing Americas The Net-a-Porter Group

Mai Nozoe VP, Creative Services alice + olivia

Stuart Foster VP, Marketing, Luxury & Lifestyle Brands Hilton Worldwide

Alessio Rossi VP, eCommerce and CRM Lancome

Jeremy Levine VP Global Ecommerce Operations Michael Kors

Justin Sellman VP, E-Commerce and Global Wholesale GHURKA

Mary Bennett, VP, eCommerce Viceroy Hotel Group

Eileen Shulock VP eCommerce Kirna Zabete

Litiza Bernardes Goncalves Head of Loyalty Santander-Brazil

Mark Simmons VP, Marketing and eCommerce Design Within Reach

Marla Toplitzky VP, ecommerce Equipment/Joie/Current Elliot

Michelle Cutter VP, eCommerce and Marketing Tumi

Geoffrey Bourne VP, Global Digital Technology Starwood Hotels & Resorts

Brian Shaw VP, Director of eBusiness Christie’s Auction House

Christoph Oberli VP, e-Commerce & Interactive Mandarin Oriental Hotel Group

Marc Gallagher VP, Digital and Ecommerce Fresh

Jimmy Lepore Hagan VP Strategy Nanette Lepore

James Sandora Director - Global Digital Strategy & Integration Kohler Co.

David Olsen VP, Global Beauty and Grooming The Net-a-Porter Group

10Lead Sponsors:

YOUR SPEAKERS... CONTINUED

Jane Schoenborn VP, Marketing & Creative Communications Lilly Pulitzer

Debbie Johnsen Director, Interactive Marketing The Leading Hotels of the World

Amy Chorew VP, Platform Development Better Homes and Gardens® Real Estate

Michelle Peranteau Director, Marketing and Communications Baume & Mercier

Vikesh Dalal Sr. Director, Global Digital Marketing & eCommerce John Hardy

Brina Ng Director, CRM Lacoste

Nikhil Khanna Director, CRM Strategy & Credit Marketing Saks Fifth Avenue

Mac Joseph Director, E-Marketing & Social Media Mandarin Oriental Hotel Group

Stuart Kiely Sr. Director Technology & Marketing John Matouk & Co.

Daphne Sipos Director, Global Brand Management St. Regis Hotels & Resorts

Christina Bennett Director, Global PR Elizabeth Arden

Amanda Willinger VP Digital & Ecommerce LAGOS

Felicia Yukich Director, Marketing Communications and Content Four Seasons Hotels and Resorts

Elkin Nance VP, eCommerce Oscar de la Renta

Lauren Croke Director, Web & eCommerce Eileen Fisher

Angela Gruszka Director, Marketing + Communications ABC Carpet & Home

Kim Kyaw Manager, Digital Marketing & Social Media Jaguar Land Rover North America

Ben Nash Sr. Manager - Digital Marketing Waterworks

John Kuehl Digital Marketing Manager Sub-Zero Group, Inc.

Jeanice Lee National Manager, Social, Digital & Relationship Marketing Lexus

Kyle Murdoch Sr. Director, eCommerce Marketing Ritz Carlton Hotels

Milton Pedraza, CEO Luxury Institute

Thomaï Serdari Director , Research & Adjunct Associate Professor New York University, Stern School of Business

Omer Artun CEO and Founder AgilOne

Jonny Dixon eCommerce Channel Manager dotmailer

Jen Millard VP - Global Loyalty Solutions, Travel Rewards MasterCard

THANK YOU TO THE LUXURY INTERACTIVE 2015 ADVISORY BOARD FOR YOUR GUIDANCE AND ADVICE

Mel Lim CEO & CCO MLD

Jason Wallis Chief Technology Officer Mozu

Eric Johnson COO, Co-Founder Moki

Melissa Feemster General Manager Rakuten Affiliate Network

David Farquhar CEO Workplace

Tommy Bush SVP Business Development Adyen




Amanda Willinger VP Digital & Ecommerce LAGOS

Lauren Croke Director of Web & eCommerce Eileen Fisher


Christina Bennett Director, Global PR Elizabeth Arden

Michelle Peranteau Director of Marketing and Communications Baume & Mercier

Mary Bennett VP, eCommerce Viceroy Hotel Group

Milton Pedraza CEO Luxury Institute


AGENDA-AT-A-GLANCE

8:00 Continental Breakfast & Registration

8:45 Welcome Remarks Megan Kessler, Event Director,

Luxury Interactive 2015

8:50 Chairperson’s Opening Address

9:00 Converting Data For Dynamic Customization

Keiron McCammon, CTO, Moda Operandi

9:20 Presentation Melissa Feemster, SVP and GM,

Rakuten Affiliate Network

9:40 PANEL DISCUSSION: Form Versus Function—Building An Effective Online Shopping Experience

Courtney Montgomery, Chief Web Officer, Nicole Miller Amanda Willinger, VP Digital & Ecommerce, LAGOS David Olsen, VP, Global Beauty and Grooming, The Net-a-Porter Group Vikesh Dalal, Sr. Director, Global Digital Marketing & eCommerce, John Hardy Jonny Dixon, eCommerce Channel Manager, dotmailer

10:10 It’s Not About The Channel—It’s About Consistency Of Service

Jennifer Marchetti, CMO, Better Homes and Gardens® Real Estate Amy Chorew, VP of Platform Development, Better Homes and Gardens® Real Estate

10:30 Refreshment & Networking Break

11:00 Fashion Institute of Technology “Future Of Luxury” Presentation

11:35 Focusing On: Next Generation Communications

Thomaï Serdari, Director of Research & Adjunct Associate Professor, New York University, Stern School of Business

12:25 Lunch For All Attendees

1:25 Luxury Interactive 2015 Benchmarking Study

1:35 PANEL DISCUSSION: Playing Nice With Your Global Counterparts (But Getting What You Need!)

Karen Grajwer, Head of International, SHOPBOP Michelle Peranteau, Director of Marketing and Communications, Baume & Mercier Daphne Sipos, Director, Global Brand Management, St. Regis Hotels & Resorts Marc Gallagher, VP, Digital and Ecommerce, Fresh

2:05 Luxury Client Relationship Building In The 21st Century

Milton Pedraza, CEO, Luxury Institute

2:25 PANEL DISCUSSION: Millenial Marketing—Tapping Into The Social-Obsessed Segment

Christina Bennett, Director, Global PR, Elizabeth Arden Jeanice Lee, National Manager, Social, Digital & Relationship Marketing, Lexus Heather Park, Global Executive Director, Digital & Consumer Strategy, NARS Cosmetics

2:55 LEAVE YOUR MARK: Building An Authentic & Engaged Social Community

Aliza Licht, SVP Global Communications, Donna Karan International, and author of LEAVE YOUR MARK

3:15 Afternoon Refreshment & Networking

3:45 She’s A Keeper: Committing To The Consumer Through Social Media

Jane Schoenborn, VP of Marketing & Creative Communications, Lilly Pulitzer

4:05 PANEL DISCUSSION: Incubating Ideas: Building Your Digital Creative Team In-House

Jessica Kia, Head of Global Digital & Social Marketing, Kate Spade & Company Mark Simmons, VP, Marketing and eCommerce, Design Within Reach Marla Toplitzky, VP, ecommerce, Equipment/Joie/Current Elliot Mai Nozoe, VP of Creative Services, Alice + Olivia Angela Gruszka, Director, Marketing, ABC Carpet and Home

4:35 Introduction Of Roundtable Discussions And Champagne Pour

4:45 Leaders In Luxury Champagne Roundtable Discussions

1. Topic Pending Melissa Feemster, SVP and GM, Rakuten Affiliate Network

2. Driving Data-Driven Experiences: Crafting Brand Value And CX Mel Lim, CEO & CCO, MLD

3. Online Shopping, Infinite Aisles and the Omnichannel Experience Tommy Bush, SVP Business Development, Adyen

5:45 End Of Day One

DAY 1: WHO IS THE LUXURY CONSUMER? DIGITALLY MARKETING TO THE AFFLUENT AND ASPIRATIONAL OCTOBER 13, 2015

12Lead Sponsors:

AGENDA-AT-A-GLANCE... CONTINUED

8:00 Continental Breakfast & Registration In The Solutions Lounge




9:00 From Roadmap To The Open Road: Audi’s Customer Journey Bridging Online And In-Store

Mark P. Ramsey, GM, Digital Retail Operations, Audi

9:20 Bring The Power Of eCommerce Into Brick-And-Mortar Retail With Customer Facing Devices

Eric Johnson, COO, Co-Founder, Moki

9:40 PANEL DISCUSSION: Reorganizing, Redeveloping And Rebranding With Responsive Design

Elkin Nance, VP,eCommerce, Oscar de la Renta Jennifer Scruggs, Head of eCommerce, John Varvatos Ben Nash, Senior Manager - Digital Marketing, Waterworks John Kuehl, Digital Marketing Manager, Sub-Zero Group, Inc. Jason Wallis, Chief Technology Officer, Mozu

10:15 Morning Refreshment & Networking Break In The Solutions Lounge

11:00 Ready And Responsive: Barneys New York Re-Platformed Website

Matthew Woolsey, EVP, Digital, Barneys New York

11:20 Presentation Executive Presenter, Criteo

11:40 CMO PANEL DISCUSSION: Evolving The Role To Build Cross-Channel Collaboration

Jon Potter, CMO, Moët Hennessy Buffy Sash, CMO, Alice & Olivia Amy Chernoff, CMO, Gracious Home Billy Paretti, CMO, David Yurman

12:10 Interactive Roundtable Working Groups:

1. From Roadmap To The Open Road: Audi’s Customer Journey Bridging Online And In-Store Mark P. Ramsey, GM, Digital Retail Operations, Audi

2. Bring The Power Of eCommerce Into Brick-And-Mortar Retail With Customer Facing Devices Eric Johnson, COO, Co-Founder, Moki

3. Reorganizing, Redeveloping And Rebranding With Responsive Design Elkin Nance, VP, eCommerce, Oscar de la Renta Jennifer Scruggs, Head of eCommerce, John Varvatos Ben Nash, Senior Manager - Digital Marketing, Waterworks John Kuehl, Digital Marketing Manager, Sub-Zero Group, Inc. Jason Wallis, Chief Technology Officer, Mozu

4. Topic Pending Executive Presenter, Criteo

5. Ready And Responsive: Barneys New York Re-Platformed Website Matthew Woolsey, EVP, Digital, Barneys New York

6. Middle East Online Expansion: The Need-To Knows For Success Jimmy Lepore Hagan, VP Strategy, Nanette Lepore

7. Mobilizing Millenials: Creating An App For The Playful World of Hermès Peter Malachi, SVP Communications, Hermès of Paris

8. The Effects Of Scheduling On Employee Productivity David Farquhar, CEO, Workplace

9. Topic Pending Executive Presenter, Tulip Retail

10. 360 Degree View: Build An Actionable Data Plan Stuart Kiely, Sr. Director Technology & Marketing, John Matouk & Co.

1:10 Lunch For All Attendees In The Solutions Lounge

DAY 2: BACK TO BASICS AND BEYOND: TAKING YOUR ONLINE EXPERIENCE TO OMNI OCTOBER 14, 2015

Concurrent Sessions

Track A: Digital Marketing Growth Tactics Track B: Increasing Cross-Border Revenue And Presence

2:10 Chairperson’s Afternoon Address PANEL DISCUSSION: Connecting Global Buyers With US RetailersNikhil Khanna, Director, CRM Strategy & Credit Marketing, Saks Fifth Avenue Brina Ng, CRM Director, Lacoste Litiza Bernardes Goncalves, Head of Loyalty, Santander-Brazil Jen Millard, Vice President - Global Loyalty Solutions, Travel Rewards, MasterCard

2:20 PANEL DISCUSSION: Search Vs. Display Advertising: Which Influences The Luxury Consumer More?Debbie Johnsen, Director, Interactive Marketing, The Leading Hotels of the World Kim Kyaw, Manager, Digital Marketing & Social Media, Jaguar Land Rover North America Mac Joseph, Director of E-Marketing & Social Media, Mandarin Oriental Hotel Group Anurag Kadyan, Senior Director, eCommerce & Digital Marketing, Tourneau

2:50 PresentationExecutive Presenter, Rocket Fuel

2:50-3:00 Innovation Spotlight 3:00-3:10 Innovation Spotlight

3:10 Crafting Personalized E-mails Derived From Online BehaviorJustin Sellman, VP of E-Commerce and Global Wholesale, GHURKA

Paving New Technology: Starwood Hotels & Resorts Global Payments Initiative LaunchGeoffrey Bourne, VP, Global Digital Technology, Starwood Hotels & Resorts



3:30 Afternoon Refreshment & Networking Break In The Solutions Lounge


1. Search Vs. Display Advertising: Which Influences The Luxury Consumer More? Debbie Johnsen, Director, Interactive Marketing, The Leading Hotels of the World Kim Kyaw, Manager, Digital Marketing & Social Media, Jaguar Land Rover North America Mac Joseph, Director of E-Marketing & Social Media, Mandarin Oriental Hotel Group

8:00 Continental Breakfast & Registration




9:00 Roadmap To Omni: Checkpoints For A Phased Approach

Emily S. Culp, SVP, eCommerce & Omni-Channel Marketing, Rebecca Minkoff | Ben Minkoff

9:20 PANEL DISCUSSION: Making The Marketer A Data Scientist

Stacy Huggins, VP, Digital Marketing, Tamara Mellon

Anurag Kadyan, Senior Director, eCommerce & Digital Marketing, Tourneau

2. Topic Pending Executive Presenter, Rocket Fuel

3. Crafting Personalized E-mails Derived From Online Behavior Justin Sellman, VP of E-Commerce and Global Wholesale, GHURKA

4. Paving New Technology: Starwood Hotels & Resorts Global Payments Initiative Launch Geoffrey Bourne, VP, Global Digital Technology, Starwood Hotels & Resorts

Kelly Macaulay, VP, Global Direct & Digital Marketing, NetJets Alessio Rossi, VP, Digital Marketing, eCommerce and CRM, Lancome Mary Bennett, VP, eCommerce, Viceroy Hotel Group Omer Artun, CEO and Founder, Agilone

9:50 Expand Your Digital Footprint: Leveraging And Repurposing Content Across Channels

Michelle Cutter, Director, eCommerce, Tumi


5. Building Your Global Team For International-Expansion Success Jeremy Levine, VP Global Ecommerce Operations, Michael Kors

6. The Fully Customer Mobilized: The New Hilton Experience Stuart Foster, VP, Marketing, Luxury & Lifestyle Brands, Hilton Worldwide

7. Omni-Channel: What Is It, What It Isn’t, And Is It Really For Everyone? Swan Sit, VP, Global Digital, Elizabeth Arden

10:50 Examining Consumers’ Mobile Journey From Discovery To Delivery

Joe Milano, SVP & GM E-commerce, Saks Fifth Ave

11:10 PANEL DISCUSSION: Working With A Mobile-First Mindset For eCommerce Excellence

Heather Kaminetsky, VP, Marketing Americas, The Net-A-Porter Group Kyle Murdoch, Senior Director, eCommerce Marketing, Ritz Carlton Hotel Company Eileen Shulock, VP eCommerce, Kirna Zabete Christoph Oberli, VP, e-Commerce & Interactive, Mandarin Oriental Hotel Group

8. Connecting Global Buyers With US Retailers Nikhil Khanna, Director, CRM Strategy & Credit Marketing, Saks Fifth Avenue Brina Ng, CRM Director, Lacoste Litiza Bernardes Goncalves, Head of Loyalty, Santander-Brazil Jen Millard, Vice President - Global Loyalty Solutions, Travel Rewards, MasterCard

5:10 Cocktail Hour In The Solutions Lounge

6:10 End Of Day Two

11:40 Attribution Marketing: Targeted Messaging Beyond The Last Click

Sarah Sathaye, Head of Traffic, SHOPBOP

12:00 High-Touch AND High-Tech: Building Relationships With Your Customers

Felicia Yukich, Director, Marketing Communications and Content, Four Seasons Hotels and Resorts


1:20 Chairperson’s Afternoon Welcome

DAY 2:

DAY 3:

CONTINUED

KEEPING THE FOCUS OF THE CUSTOMER IN-STORE AND ON THE GO

OCTOBER 14, 2015

OCTOBER 15, 2015:

14Lead Sponsors:


1:25 Brand Legacy & Digital Evolution: How A 140 Year-Old Brand Stays Relevant In The Ever-Changing Industry

Elizabeth Brady, SVP Global Brand Management, Kohler Co. James Sandora, Director - Global Digital Strategy & Integration, Kohler Co

1:45 PANEL DISCUSSION: On Demand Accessible Luxury—Lessons To Capitalize On The Affluent

Lauren Remington Platt, Founder & CEO, Vensette, Inc. Tyson Brazell, Founder & CEO, Personal Style Finder Jon Tien, CEO, Kitchensurfing

2:15 Art And eCommerce: Building A Global Online Art Marketplace

Brian Shaw, VP, Director of eBusiness, Christie’s Auction House



1. Roadmap To Omni: Checkpoints For A Phased Approach Emily S. Culp, SVP, eCommerce & Omni-Channel Marketing, Rebecca Minkoff | Ben Minkoff

2. Making The Marketer A Data Scientist Stacy Huggins, VP, Digital Marketing, Tamara Mellon Kelly Macaulay, VP, Global Direct

& Digital Marketing, NetJets Alessio Rossi, VP, Digital Marketing, eCommerce and CRM, Lancome Mary Bennett, VP, eCommerce, Viceroy Hotel Group Omer Artun, CEO and Founder, AgilOne

3. Expand Your Digital Footprint: Leveraging And Repurposing Content Across Channels Michelle Cutter, Director, eCommerce, Tumi

4. Examining Consumers’ Mobile Journey From Discovery To Delivery Joe Milano, SVP & GM E-commerce, Saks Fifth Ave

5. Working With A Mobile-First Mindset For eCommerce Excellence Heather Kaminetsky, VP, Marketing Americas, The Net-A-Porter Group Kyle Murdoch, Senior Director, eCommerce Marketing, Ritz Carlton Hotel Company Eileen Shulock, VP eCommerce, Kirna Zabete Christoph Oberli, VP, e-Commerce & Interactive, Mandarin Oriental Hotel Group

6. Attribution Marketing: Targeted Messaging Beyond The Last Click Sarah Sathaye, Head of Traffic, SHOPBOP

7. High-Touch AND High-Tech: Building Relationships With Your Customers Felicia Yukich, Director, Marketing Communications and Content, Four Seasons Hotels and Resorts

8. Brand Legacy & Digital Evolution: How A 140 Year-Old Brand Stays Relevant In The Ever-Changing Industry Elizabeth Brady, SVP Global Brand Management, Kohler Co. James Sandora, Director - Global Digital Strategy & Integration, Kohler Co

9. On Demand Accessible Luxury—Lessons To Capitalize On The Affluent Lauren Remington Platt, Founder & CEO, Vensette, Inc. Tyson Brazell, Founder & CEO, Personal Style Finder Jon Tien, CEO, Kitchensurfing

10. Art And eCommerce: Building A Global Online Art Marketplace Brian Shaw, VP, Director of eBusiness, Christie’s Auction House

4:25 End Of Luxury Interactive 2015

DAY 3: CONTINUED OCTOBER 15, 2015


FULL CONFERENCE AGENDA

8:00 Continental Breakfast & Conference Registration

Welcome to the 9th annual Luxury Interactive! Kick off the event right by settling in with breakfast and networking.

8:45 Welcome Remarks Megan Kessler

Event Director Luxury Interactive 2015


To chair this session, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

9:00 Converting Data For Dynamic Customization

Keiron McCammon CTO Moda Operandi

Moda Operandi re-imaged and re-launched their entire e-commerce technology platform, website and mobile app to create a high tech/high touch experience for today’s luxury consumer. Keiron joins us again to show how he has taken the Moda Operandi shopping experience one step further by leveraging data and on site behavior to create a personalized

It was reported this year that the true luxury shopper—one whom is financially fit to purchase high-end items throughout the year—is most likely to be an Asian or Middle Eastern single man between the ages of 25 and 44 years old. Surprised? Luxury brands have traditionally promoted to women over the age of 45 with a net worth more than $1 million, so your luxury brands may be failing to engage your best customers. On the first day of Luxury Interactive, learn how to harness data and what digital channels are most effective to connect with a buying client.

site experience. His forward thinking and advanced techniques demonstrate how you can: · Build onsite technology to track

shoppers’ site behavior and purchase patterns

· Implement dynamic, online segmentation to better showcase products that the consumer will have interest in

· Move the consumer along the path to purchase by pushing personalized information to the online shopping experience

9:20 Presentation Melissa Feemster

SVP and GM Rakuten Affiliate Network

Rakuten Marketing is the global leader in omnichannel marketing, delivering its vision of driving the omni experience - marketing designed for a streamlined consumer experience. Offering an integrated strategy that combines consumer centric insights with e-commerce expertise, Rakuten Marketing aims to inspire better marketing. Rakuten Marketing’s omnichannel services include Rakuten Affiliate Network (formerly LinkShare), Rakuten Display (formerly MediaForge), Rakuten Attribution (formerly DC Storm), and Rakuten Search.

Operating as a division of Rakuten, Inc. (4755: TOKYO), one of the world’s leading Internet service companies, Rakuten Marketing is headquartered in New York City, with additional offices in Australia, Brazil, Japan, the United Kingdom, and throughout the United States. Follow us on Twitter or learn more at http://www.rakutenmarketing.com.

9:40 PANEL DISCUSSION: Form Versus Function—Building An Effective Online Shopping Experience


Amanda Willinger, Director of eCommerce LAGOS

David Olsen VP, Global Beauty and Grooming The Net-a-Porter Group

Vikesh Dalal Sr. Director, Global Digital Marketing & eCommerce John Hardy

Jonny Dixon eCommerce Channel Manager dotmailer

As luxury consumers cont inue to choose online shopping over brick and mortar, it is imperative

for your brand to have a premiere eCommerce platform that delivers the latest functionality, while also being visually appealing. But how should you decipher where your budget and time goes—to IT or Marketing? How do you balance both? The experts on this panel debate forms versus function in which they: · Creating landing pages to grab

your users’ attention and bring them into your brand’s lifestyle

· Performance ability: ensuring page load speeds/site performance are fast to capture customers’ short attention span

· Back to basics: providing a rich user experience with accurate search abilities to browse products

· Testing user experience before jumping on the “new, hot” technology

10:10 It’s Not About The Channel—It’s About Consistency Of Service

Jennifer Marchetti CMO Better Homes and Gardens Real Estate

Amy Chorew VP of Platform Development Better Homes and Gardens Real Estate

DAY 1: WHO IS THE LUXURY CONSUMER? DIGITALLY MARKETING TO THE AFFLUENT AND ASPIRATIONAL

OCTOBER 13, 2015

16Lead Sponsors:

FULL CONFERENCE DAY 1... CONTINUED Although online and mobile

innovations are blurring the lines of experience and expectation, the ability to offer personalized service is what wins the day. As providers of products and services to the luxury market, it’s imperative for a company to understand its clients’ functional and emotional motivations, and to ensure a complete service approach that encompasses all of these needs to a unique and hyper-personalized level.

Better Homes and Gardens Real Estate, a leading lifestyle brand in the real estate industry, is looking toward the future of the role of the luxury real estate professional. Through a combination of lifestyle-based training tailored to the luxury agent, insightful thought leadership and a full suite of luxury marketing materials, the brand has built a foundation to empower its network of real estate professionals to capitalizes on personalized service, and transform their role to that of a trusted advisor. During this session, Jennifer and Amy: · Discuss the role of lifestyle

marketing, the consumer point of view and technology in developing a service-oriented approach

· Provide insights into how training can elevate service levels and inspire people to distinguish themselves in the competitive luxury segment

· Discuss thought leadership in the luxury real estate market

10:30 Refreshment & Networking Break

Share a cup of coffee, break the ice, and meet the executives you’ll be networking with over the next three days!

11:00 Fashion Institute of Technology “Future Of Luxury” Presentation

Every Spring, the executive graduate students of FIT’s Cosmetics & Fragrance Marketing & Management program, research and present a riveting capstone on industry trends. For the 2015 capstone, executive students explored the Future of Luxury in collaboration with LVMH. The study included a global consumer survey on luxury consumer behavior in the US, China and India. Luxury Interactive is thrilled to again showcase these future leaders as they present: · How the global luxury consumer

is evolving, with special focus on Millenials, and top line findings from the consumer survey fielded in the US, China and India

· Tools in which every luxury vertical may utilize to interact with consumers on a more personal level

· Retail marketing models of the future: what you need to know now to prepare for what’s to come

11:35 Focusing On: Next Generation Communications

Thomaï Serdari, Director of Research & Adjunct Associate Professor New York University, Stern School of Business

Millenials, or “Next Generation Consumers” are a hot topic for luxury brands—will they actually buy your products or are they

just pinning and tagging them? How do Millenials want to be connected with—by SnapChat or email? Get the answers directly from the Millennials of the New York University Stern School of Business Luxury and Retail Club. In this focus group workshop, you have the opportunity to connect directly with your next generation customer; Thomai Serdari, Adjunct Professor of Marketing, leads the focus group with case studies and images that will spark meaningful conversations with the luxury executives around you. After, as an attendee of Luxury Interactive, you get exclusive access to the results that will be compiled in a whitepaper.

12:25 Lunch For All Attendees Enjoy this next hour on the second

floor of the Time Life Building, which also happens to be where the executive offices are located; in the gallery, you’ll be surrounded with some of the most historical images and story lines Time Life has produced.

1:25 Luxury Interactive 2015 Benchmarking Study

Help us help you. 10-minutes filling out this short questionnaire will lead to understanding one-year’s worth of business development you need to execute.

1:35 PANEL DISCUSSION: Playing Nice With Your Global Counterparts (But Getting What You Need!)

Karen Grajwer Head of International SHOPBOP

Michelle Peranteau Director of Marketing and Communications Baume & Mercier

Daphne Sipos Director, Global Brand Management St. Regis Hotels & Resorts

Marc Gallagher VP, Digital and Ecommerce Fresh

Annual luxury revenues today are $270 billion, and global eCommerce in luxury is growing at a rate of 30% per year. At this juncture, it’s a no-brainer that your global counterparts are fully onboard with all things digital….oh it’s not that easy? What may seem like an uphill battle is actually a door that can be opened for you to showcase your expertise. Learn from these executives on how to play nice with your global teams by: · Not being afraid to push back on

global budgets and constraints: be open and honest

· Building case studies for global headquarters to showcase digital clientelling success

· Need for agile workflow success: A/B testing per region versus global

· Balancing reports to headquarters and recognizing the need for ownership in each market

2:05 Luxury Client Relationship Building In The 21st Century

Milton Pedraza CEO Luxury Institute

Luxury brands are under pressure from many macro and micro-


FULL CONFERENCE DAY 1... CONTINUEDeconomic factors. Many are taking the high road by redefining the client experience and transforming themselves from passive transactions to full-fledged client relationship builders. Has your luxury brand begun its transformation? Milton Pedraza, a client-relationship building experts, leads this session in which you: · Learn what Baby-Boomers,

Generation-Xers, and Millennials require and expect from luxury brands well beyond great products and in terms of client relationship building

· Understand how to redefine the relationship culture of in-store and call center brand ambassadors, and what you need to do to help them succeed and flourish

· Discover how to make your new client experience consistent across people, channels and client segments

2:25 PANEL DISCUSSION: Millenial Marketing—Tapping Into The Social-Obsessed Segment

Christina Bennet Director, Global PR Elizabeth Arden

Jeanice Lee National Manager, Social, Digital & Relationship Marketing Lexus

Heather Park Global Executive Director, Digital & Consumer Strategy NARS Cosmetics

Nearly half of Millennial and Gen X consumers “like” brands on social media. So what do you do now? Are these people actually buyers? Maybe not yet- but maybe some are…and their disposable income will only continue to grow. We know these Millenials like to take their selfies with the newest luxury acquisitions, so tap into their mindsets. The executives on this panel share their knowledge as to how this fast-moving generation ticks by: · Focusing on future buyers

without alienating current customers

· Cultivating a younger audience: using platforms to show products that fit into their lifestyle

· Working with a millennial ambassador: letting them take control to push content on their terms, and the challenges that come with it

· Measuring the return on influence…and turning it into investment

2:55 LEAVE YOUR MARK: Building An Authentic & Engaged Social Community

Aliza Licht SVP Global Communications Donna Karan International, and author of LEAVE YOUR MARK

Aliza Licht is a social media superstar. A global fashion communications executive and twitter phenom, Licht is known for her chatty and intimate tone. She has also become beloved for her top-notch career advice and

her enthusiasm for mentoring. With her first book, LEAVE YOUR MARK, she draws on invaluable lessons from her experience as a top fashion publicist and shares advice, inspiration, and a healthy dose of real talk. Join Aliza as she delivers personal and professional guidance with a particular emphasis on communicating and building your brand.

3:15 Afternoon Refreshment & Networking

Take a break, catch up on those calls, but get new phone numbers by swapping business cards!

3:45 She’s A Keeper: Committing To The Consumer Through Social Media

Jane Schoenborn VP of Marketing & Creative Communications Lilly Pulitzer

Modern luxury brands can play to win in the digital space when they focus on engaging their consumer, delighting her, and connecting her to the brand. But…how do we justify this strategy with the business? What about the pressure on social media to produce sales? What are the right metrics to track and how? In this session, Jane discusses how Lilly Pulitzer shifted their social strategy to do “Visual Storytelling” by setting up a strategy that builds relationships and fosters a long-term commitment with the consumer. Jane outlines: · Empowering your social media

team to find the right metrics that support your targeted

strategy · Identifying the talent needed:

what roles need redefining or buy-in from other departments to best build relationship: · Aligning Social and PR to be

the same team especially in a space where “influencer” is a broad definition

· Pulling in customer service support and training for social

· Strong vendor relationships that deliver the metrics that are right for your social strategy – not everyone else’s

· Case study successes: what it looks like when it all comes together, highlight a case study

4:05 PANEL DISCUSSION: Incubating Ideas: Building Your Digital Creative Team In-House

Jessica Kia Head of Global Digital & Social Marketing Kate Spade & Company

Mark Simmons VP, Marketing and eCommerce Design Within Reach

Marla Toplitzky VP, ecommerce Equipment/Joie/Current Elliot

Mai Nozoe VP of Creative Services Alice + Olivia

Angela Gruszka Director, Marketing ABC Carpet and Home

Luxury brands building their digital presence is not just about having

18Lead Sponsors:

FULL CONFERENCE DAY 1... CONTINUEDan efficient website and posting an image to like to buy. Brands must be able to collaborate internally with digital-data AND creative sharing. As more luxury brands strive to build digital creative teams in-house, they must be cautious they are not ignoring what other brands are achieving. The executives on this panel lay out their plans for internal integration by: · Project managing traditional

creative services and creative online: segmenting timelines and talent

· Training in-house creative to be more nimble and absorb information quickly to be as agile as the web

· Combining art and science: ensuring a balance, taking charge of your brand voice and developing business content for your brand’s site and third party sites

4:35 Introduction Of Roundtable Discussions And Champagne Pour

Hear what you will discover during the Leaders In Luxury Champagne Roundtables, as we pass the bubbles!

4:45 Leaders In Luxury Champagne Roundtable Discussions

These interactive sessions are your opportunity to learn about the most innovative eCommerce and omni-channel solutions on the market in a relaxed setting. Each table will have a specific theme—please choose two tables for two rotations. A highlight of Luxury

Interactive, roundtable discussions are your best opportunity to idea-share with your peers; have a glass of champagne and enjoy networking!

To lead a table, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

1. Topic Pending Melissa Feemster

SVP and GM Rakuten Affiliate Network

2. Driving Data-Driven Experiences: Crafting Brand Value And CX

Mel Lim CEO & CCO MLD | Keynote Speaker & Author

3. Online Shopping, Infinite Aisles and the Omnichannel Experience

Tommy Bush SVP Business Development Adyen

5:45 End Of Day One



8:00 Continental Breakfast & Conference Registration In The Solutions Lounge

You know what they say about breakfast- most important meal of the day, so don’t miss it, as well as the opening of our Solutions Lounge




To enquire about chairing Wednesday’s sessions, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

9:00 From Roadmap To The Open Road: Audi’s Customer Journey Bridging Online And In-Store

Mark P. Ramsey GM, Digital Retail Operations Audi

Luxury consumers are no longer intimidated to buy a big ticket item, and online pushes them to purchase. Mark and his team know that high-tech and high-

Half of total luxury sales are influenced by consumers’ digital interactions; as such brands, need to ensure they are maintaining their online flagships as they continue their digital reach. Throughout the second day of Luxury Interactive, discover how to optimize your basic back end technology to lead your luxury brand to becoming an omni-channel organization.

touch is essential to the sale of an Audi—and the brand has been experiencing immense growth. Watch Mark demonstrate live from an iPad, the online customer sales experience, to in-store with a sales person; ownership; service. He will cover: · Building a roadmap integrating

mobile tools for sales associates to bridge the online/offline experience

· Becoming a self-serving store by putting information in the hands of the customer

· Allowing your customers to play: integrating content from online to the in-store experience

· Balancing in-store technology in a subtle, elegant way to appeal to luxury customers

9:20 Bring The Power Of eCommerce Into Brick-And-Mortar Retail With Customer Facing Devices


Brands are delivering relevant digital and interactive customer experiences on Customer Facing Devices (e.g. digital visual merchandising, digital signage, endless aisle kiosks, mobile point-of-sale, etc.) in stores. Customer Facing Devices turn stores into a powerful digital channel for brands

and retailers creating digital experiences that increase both sales and customer engagement.

Eric Johnson, Co-Founder of Moki, has unique insight into current and upcoming initiatives of companies looking to deliver digital and interactive experiences on Customer Facing Devices. In this session, Eric will discuss the trends and successes of businesses who are delivering an eCommerce-like experience (digital, targeted, and contextual) in their physical store locations.

9:40 PANEL DISCUSSION: Reorganizing, Redeveloping And Rebranding With Responsive Design

Elkin Nance VP, eCommerce Oscar de la Renta

Jennifer Scruggs Head of eCommerce John Varvatos

Ben Nash Senior Manager - Digital Marketing, Waterworks



With responsive design, the customer is able to experience

your brand clearly through large beautiful images on any device. Going responsive isn’t all technology—it aligns exactly with the growing trend of appealing to consumer’s content consumption preferences through prioritizing visual content and mobile experiences. The executives on this panel have re-fashioned their brands and share their experiences with responsive design: · Creating a consistent web and

content experience across every platform while rolling your website content into a single code base

· Funneling touch points to one singular view: one set of content and URL for all touch points, further improving your SEO

· Weighing your opportunity cost: expense versus time saved for testing and managing the site

· Debate: Is it worth the risk and time to eliminate the unique mobile experiences?


…we promise, it’s not too early for a mimosa. Enjoy your break!

11:00 Ready And Responsive: Barneys New York Re-Platformed Website

DAY 2: BACK TO BASICS AND BEYOND: TAKING YOUR ONLINE EXPERIENCE TO OMNI OCTOBER 14, 2015

20Lead Sponsors:

FULL CONFERENCE DAY 2... CONTINUED Matthew Woolsey

EVP, Digital Barneys New York

This past Spring, Barneys New York redesigned three of its web sites with a mobile-first mindset for its customers. The goal—while boosting ROI—also boasts a customer-centric attitude. Matthew Woolsey discusses the retailer’s decision to go responsive for a richer editorial experience and more personalized online touchpoints. Matthew walks you through its features including: · Personalization: collecting user

shopping habits and behavior both online and in-store to feature editorialized products that would likely appeal.

· Integrating content and commerce: skewing content more toward CRM than media to genuinely engage consumers

· Analyzing mobile-usage patterns: re-designing the website to fit in the palm of the customers’ hand

11:20 Presentation Executive Presenter, Criteo Criteo delivers personalized

performance advertising at an extensive scale. Measuring return on post-click sales, Criteo makes ROI transparent and easy to measure. Criteo has over 1,000 employees in 17 offices across the Americas, Europe and Asia-Pacific, serving over 6,000 advertisers worldwide with direct relationships with over 7,000 publishers. For more information, please visit http://www.criteo.com

11:40 CMO PANEL DISCUSSION: Evolving The Role To Build Cross-Channel Collaboration

Jon Potter CMO Moët Hennessy


Amy Chernoff CMO Gracious Home

Billy Paretti CMO David Yurman

With technology shaping luxury brands’ marketing plan, the world of the CMO has been drastically effected. There is now a need to understand and adapt to eCommerce/digital strategies and so it may boost business growth. The CMOs on this panel are doing just this, and leading their brands to engage with customers in a more connective way by: · Managing enterprise-wide

marketing strategies leading to eCommerce sales

· Understanding the customer: utilizing technology to allow accurate data flows for a holistic view of the customer

· Curating and innovating experiences based on customer data

· Evaluating technology partners: what are the need to haves, and nice to haves

· Executing a global digital marketing strategy, getting stakeholder buy-in

12:10 Interactive Roundtable Working Groups

These interactive sessions are your opportunity to ask Q & A, and take a deeper dive into the topics from earlier presentations and network in a relaxed setting.

1. From Roadmap To The Open Road: Audi’s Customer Journey Bridging Online And In-Store

Mark P. Ramsey, GM, Digital Retail Operations Audi

2. Bring The Power Of eCommerce Into Brick-And-Mortar Retail With Customer Facing Devices


3. Reorganizing, Redeveloping And Rebranding With Responsive Design

Elkin Nance VP,eCommerce Oscar de la Renta

Jennifer Scruggs Head of eCommerce John Varvatos

Ben Nash Sr. Manager - Digital Marketing Waterworks



4. Ready And Responsive: Barneys New York Re-Platformed Website

Matthew Woolsey EVP, Digital, Barneys New York

5. Topic Pending Executive Presenter, Criteo

6. Middle East Online Expansion: The Need-To Knows For Success


7. Mobilizing Millenials: Creating An App For The Playful World of Hermès

Peter Malachi SVP Communications Hermès of Paris

8. The Effects of Scheduling on Employee Productivity

David Farquhar CEO Workplace

9. Topic Pending Executive Presenter, Tulip Retail 10. 360 Degree View: Build An

Actionable Data Plan Stuart Kiely

Sr. Director Technology & Marketing John Matouk & Co.


Seating is available throughout our Solutions Lounge, and don’t forget to step outside to the balcony and enjoy the iconic view of Radio City Music Hall.


FULL CONFERENCE DAY 2... CONTINUEDConcurrent Sessions

Track A: Digital Marketing Growth Tactics

Track B: Increasing Cross-Border Revenue And Presence

2:10 Chairperson’s Afternoon AddressTo chair this track, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

PANEL DISCUSSION: Connecting Global Buyers With US Retailers

Nikhil Khanna Director, CRM Strategy & Credit Marketing Saks Fifth AvenueBrina Ng CRM Director Lacoste Litiza Bernardes Goncalves Head of Loyalty Santander-BrazilJen Millard Vice President - Global Loyalty Solutions, Travel Rewards, MasterCard

US retailers are focused on sales to international consumers now more than ever. The emergence of eCommerce and globalized networking platforms such as Facebook, Instagram and Tango, have given retailers a global digital presence. International customers want to shop with retailers directly and have an in-store experience. One of the largest programs to connect buyers and retailers are programs that are issued via financial institutions via card-linked offers. These programs are seamless, discrete, and require no cashier training at POS. During this panel discussion moderated by Jen Millard, from MasterCard, along with the largest Latin American Progam Manager, Santander Brasil, learn about the tremendous results with this program in 2015. This session is a benefit to any retailer in a marketing, international expansion and monetization or strategy role that would like to get practical feedback regarding maximizing revenue from in-bound international customers.

2:20 PANEL DISCUSSION: Search Vs. Display Advertising: Which Influences The Luxury Consumer More?

Debbie Johnsen Director, Interactive Marketing The Leading Hotels of the WorldKim Kyaw Manager, Digital Marketing & Social Media Jaguar Land Rover North AmericaMac Joseph Director of E-Marketing & Social Media Mandarin Oriental Hotel GroupAnurag Kadyan Senior Director, eCommerce & Digital Marketing Tourneau

It’s no secret—luxury brands love online advertising….but not all online advertising is the same, so you must be vigilant in measurement as you build your attribution models. The experts on this panel share their case as to what they see works best in grabbing the awareness of luxury customers: · Search: keywords needed to drive the

purchase decision · How to be specific but not too

narrowly focused

Concurrent Sessions



· Display: following the customer down the funnel as they discover

· How long is too long to chase the sale? · Measuring success: setting up KPIs

to have fluid attribution modeling · Which method luxury brands find to

have the most long-term success, and bang for your buck

2:50

3:00

PresentationExecutive Presenter, Rocket FuelRocket Fuel combines the science of Artificial Intelligence with the scale of Big Data to improve the effectiveness of programmatic marketing. Customers trust Rocket Fuel’s Marketing That Learns® platform to achieve brand and direct-response objectives in diverse industries across North America, Europe, and APAC. With the acquisition of marketing technology firm [x+1] in September of 2014, Rocket Fuel now offers a complete digital marketing hub for the world’s most innovative, always-on marketers. The hub includes data management, programmatic media-buying, site optimization, and predictive analytics capabilities that extend across a marketer’s paid and owned channels, and personalize every customer interaction. Rocket Fuel operates in more than 20 offices worldwide and trades on the NASDAQ Global Select Market under the ticker symbol “FUEL.” For more information, please visit http://www.rocketfuel.com or call 1-888-717-8873.

Innovation SpotlightTo host an Innovation Spotlight where you may showcase a practical case study and/or tool/technology, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

Innovation SpotlightTo host an Innovation Spotlight where you may showcase a practical case study and/or tool/technology, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

22Lead Sponsors:

FULL CONFERENCE DAY 2... CONTINUED


The infamous mini-cupcake tour is back….which flavors will you sample? Our advice: try them all!

Please note after the refreshment break, we will rejoin as a general session.



1. Search Vs. Display Advertising: Which Influences The Luxury Consumer More?


Kim Kyaw Manager, Digital Marketing & Social Media Jaguar Land Rover North America

Mac Joseph Director of E-Marketing & Social Media Mandarin Oriental Hotel Group

Anurag Kadyan Sr. Director, eCommerce & Digital Marketing Tourneau

2. Topic TBD Executive Presenter, Rocket Fuel 3. Crafting Personalized E-mails

Derived From Online Behavior Justin Sellman

VP of E-Commerce and Global Wholesale GHURKA

4. Paving New Technology: Starwood Hotels & Resorts Global Payments Initiative Launch


Concurrent Sessions



3:10 Crafting Personalized E-mails Derived From Online Behavior

Justin Sellman VP of E-Commerce and Global Wholesale GHURKA

E-mail marketing can be one of the most effective revenue generators available to eCommerce companies today. By tracking and analyzing customers’ browsing and purchasing behavior, one is able to effectively build personalized e-mail campaigns that maximize customer value. In this session, Justin discusses how he revitalized GHURKA’s e-mail’s success with these tactics: · The first step to an effective e-mail

marketing program is gathering data on customer behavior

· Creating automatic personalized email campaigns is highly effective when compared against “batch and blast” methods

· Testing each campaign is essential to overall success

Paving New Technology: Starwood Hotels & Resorts Global Payments Initiative Launch


With clients buying products on multiple devices, you need a streamlined, seamless payment system. Geoffrey Bourne and his team recently launched Starwood’s global payment initiative by focusing on deepening the client relationship and growing wallet share through interactive and personalized experiences. By joining this session, learn how to deliver a global strategy with first-to-market technology with: · Acting as one team: mutli-channel

deployment for seamless transactions · Rolling out new technology and

educating the enterprise from corporate to call center

· Assessing if new forms of payments are a necessity for your brand

5. Building Your Global Team For International-Expansion Success

Jeremy Levine VP Global Ecommerce Operations Michael Kors

6. The Fully Customer Mobilized: The New Hilton Experience

Stuart Foster, Vice President, Marketing, Luxury & Lifestyle Brands Hilton Worldwide

7. Omni-Channel: What Is It, What It Isn’t, And Is It Really For Everyone?

Swan Sit VP, Global Digital Elizabeth Arden

8. Connecting Global Buyers With US Retailers

Nikhil Khanna Director, CRM Strategy & Credit Marketing Saks Fifth Avenue

Brina Ng CRM Director Lacoste

Litiza Bernardes Goncalves Head of Loyalty Santander-Brazil

Jen Millard Vice President - Global Loyalty Solutions, Travel Rewards MasterCard

5:10 Cocktail Hour In The Solutions Lounge

Come cheers with us as we toast to all the new knowledge you’ve gained the past two days! This cocktail-hour is filled with some surprises and allows you to relax and have some fun.

6:10 End Of Day Two



8:00 Continental Breakfast & Conference Registration In The Solutions Lounge

It’s our last day of Luxury Interactive 2015, so be sure to fuel up so you don’t miss any of the amazing presentations!




To chair this session, contact Rachel Tosi Muser at [email protected] or call her at 646-200-7524.

9:00 Roadmap To Omni: Checkpoints For A Phased Approach


Since joining Rebecca Minkoff two years ago, Emily Culp and her team have launched the Rebecca Minkoff brand into an omni-channel business that many luxury brands envy. In this keynote session, Emily shares how she leads the eCommerce and omni-channel marketing teams, focusing on consumer marketing and driving revenue. As Emily is responsible for

We all know mobile is top of mind for luxury brands—after all, mobile accounts for 30% of eCommerce transactions. As consumers continue to do mobile browsing while in-store and on-the-go, luxury brands need to have a firm understanding as to how to focus their marketing plans around best uses of mobile technology.

omni-channel branding for both Rebecca Minkoff’s retail stores and eCommerce site, she will show how your brand can push new ways to connect with your customers….but first step one: · Re-mapping your organization: de-

siloing and re-assessing who is in charge of what

· Looking at your infrastructure to connect the channels—what you absolutely need for personalization to come together

· Budget buckets: what components are less important than others; and what technology or marketing is not in-style now

· Checks and balances: testing to ensure efficiency and accuracy

9:20 PANEL DISCUSSION: Making The Marketer A Data Scientist

Stacy Huggins VP, Digital Marketing Tamara Mellon


Alessio Rossi VP, Digital Marketing, eCommerce and CRM Lancôme

Mary Bennett VP, eCommerce Viceroy Hotel Group

Omer Artun CEO and Founder Agilone

Your role in the retail environment has changed: you need to use your left and right brain, balance art and science, and be a creative while also being a scientist. And let’s not forget, you need to sell your product, but with white gloves on. The executives on this panel explore how they have adjusted their mindsets internally to enable the marketer to be a data scientist by: · Forgetting the pretty: conducting A/B

testing to understand what online content is grabbing users’ attention

· How personal is too personal? Straddling the intrusive line of curated selling based on CRM

· Attribution marketing models: planning your best plan of attack and breaking down information to relay to teams

· Experimenting with blending of content and commerce—your content moving consumers around the site to discover more product

9:50 Expand Your Digital Footprint: Leveraging And Repurposing Content Across Channels

Michelle Cutter Director, eCommerce Tumi

Customers have extremely high expectations for the digital experience of premium brands. We are consistently challenging ourselves to improve our experience to meet her expectations. In late 2013, Tumi began to undertake a replatforming

and redesign of their website that would help her not just find what she wanted, but to also let her discover and be inspired by all that Tumi offers for her journeys. During this presentation Michelle takes you through as to how to upgrade the user experience by: · Creating paths for different

customer experiences – merging content and commerce · Brand Unaware or Curious · Driving Conversion

· Showcasing the details of products: curated descriptions of style and craftsmanship

· Online customer service on necessary touch points to interject a human experience


It’s the last day of Luxury Interactive, but we promise, the best is yet to come—grab a cup of coffee (or mimosa glass) to settle in for the rest of your learnings.

10:50 Examining Consumers’ Mobile Journey From Discovery To Delivery


Mobile purchases now account for 30% of eCommece transactions, so

DAY 3: KEEPING THE FOCUS OF THE CUSTOMER IN-STORE AND ON-THE-GO OCTOBER 15, 2015

24Lead Sponsors:

FULL CONFERENCE DAY 3... CONTINUEDyour luxury brand needs to be fully equipped to guide your customers’ mobile journey from discovery to buy. Saks Fifth Avenue knows mobile-optimized websites and shopping apps are keys to success, as their increased sales are attributed to digital investments. Join Joe as he imparts his keys to success for mobile and eCommerce transactional behavior by: · Analyzing the different stages of the

buying process: · Research: how are your

consumers searching for a product online

· Buying stage: what content is mobile-ready to inform the consumer, persuading them to buy

· Checkout: creating a seamless, secure experience for your consumers

· What cues are used on mobile to tie back to the purchase decision—and do you design the mobile content for those cues?

· Mobile as a companion in the shopping journey

11:10 PANEL DISCUSSION: Working With A Mobile-First Mindset For eCommerce Excellence

Heather Kaminetsky VP, Marketing Americas The Net-A-Porter Group

Kyle Murdoch Senior Director, eCommerce Marketing Ritz Carlton Hotel Company


Christoph Oberl VP, e-Commerce & Interactive Mandarin Oriental Hotel Group

Luxury brands must ensure their online experiences are seamless across channels. The luxury consumer does not brows on the phone; they buy. By thinking about your mobile experiences with eCommerce top of mind, your brand will yield higher impulse buy conversions. The experts on this panel are changing the way their brands think of their eCommerce and mobile strategies by: · Catering to the on-the-go customer

and building a framework for smooth, one-click checkout

· Resourcing talent: running a mobile site and online site—how do you balance the two?

· Is an enhanced mobile site enough? Deciphering if an app is still necessary for your brand

· Building trust for your customers so they know it’s safe to buy on mobile

11:40 Attribution Marketing: Targeted Messaging Beyond The Last Click


As consumers browse and compare online, it’s imperative you keep track of their buying process to engage with them at their formed “judgement” points. Understanding customer behavior on channels, and being able to target them on those channels, sets your brand up for success. Join Sarah as she discusses tactics she has implemented at SHOPBOP for custom messages that have lead to eCommerce success: · Analyzing online components that

build a sophisticated attribution system to identify at what point in the purchase journey a decision is made

· Engaging with consumers on-demand at the formed “judgment” points

· Understanding customer behavior on channels and reaching them through those same channels

· Setting up proper success metrics to understand the value of your digital display campaigns

12:00 High-Touch AND High-Tech: Building Relationships With Your Customers


With today’s technology, luxury consumers expect clear, interactive, and accurate information and images. Felicia Yukich oversees the global master brand platform and campaigns across all Four Seasons marketing channels, including brand photography and video guidelines, and has a firm grasp on not only what to show the customer but how to interact and entertain them. Throughout this presentation Felicia discusses: · Integrating high-touch technology in

a luxury world: what works and what does not work

· More than images: showcasing the essence of your brand’s core through stories

· Encouraging 1:1 interaction and consumer to consumer marketing—let your consumers know you are enjoying their experiences with them


Seating is available throughout our Solutions Lounge; as you enjoy

our delicious lunch, don’t forget to discover what cutting-edge technology will take your business to the next level!

1:20 Chairperson’s Afternoon Address

1:25 Brand Legacy & Digital Evolution: How A 140 Year-Old Brand Stays Relevant In The Ever-Changing Industry


James Sandora Director - Global Digital Strategy & Integration Kohler Co.

At Kohler Co., Elizabeth Brady and James Sandora have been looking to leverage their brand’s history to define its future. As such, they have had a meeting of the minds to define brand architecture, and the critical components of brand evolution. By creating continuity through brand experience, they have set out to build digital organization development, setting the organization up for long term success. In this session discover stages of digital evolution, and organizational development by: · Thinking small and the power of

incremental change: defining what ‘startup’ dynamics truly means for large organizations

· Using the intersection of brand and digital platform development to define customer experience

· Defining ‘omni-channel’ for brand marketing

· Defining a brand ecosystemn: breaking down strategy for channel alignment


FULL CONFERENCE DAY 3... CONTINUED1:45 PANEL DISCUSSION: On

Demand Accessible Luxury—Lessons To Capitalize On The Affluent




Your luxury brand has a competition for dollars as luxury services have become more democratized by the internet. We are in an on-demand concierge-obsessed culture, so what can you learn from it and how what can you learn from those who are spending money to get the luxury services they need now. The disrupters on this panel share their stories of success and lend their insights as to: · Who is buying? Examining the

aspirational and affluential who want their concierge services on their immediate schedule

· Assessing the technology: how to build on-demand services, and what are the price thresholds calculated? Are customers turned off by prices during peak times?

· Psychology behind accessible luxury: feedback from the “renters” and “riders”

2:15 Art And eCommerce: Building A Global Online Art Marketplace


Over the past three years, Christie’s has opened its digital doors to art lovers around the world by building

a borderless auction room without walls. As global demand for art has increased significantly over the past few years, bidding online has accelerated at an even faster pace. Christie’s online auctions have created new opportunities for both new and experienced collectors to buy, sell and browse from home or on the go. In this presentation, Brian Shaw reveals what it takes to convene buyers and sellers on a digital platform:· Exploring Christie’s business: a uniquely global e-commerce operation that attracts clients from over 100 countries and supports the flow of fine art all around the world· Balancing traditional and online promotions: remaining exclusive but reaching a larger worldwide audience


Last call for cocktails and networking!



1. Roadmap To Omni: Checkpoints For A Phased Approach


2. Making The Marketer A Data Scientist

Stacy Huggins VP, Digital Marketing, Tamara Mellon


Alessio Rossi VP, Digital Marketing, eCommerce and CRM Lancome

Mary Bennett Vice President, eCommerce Viceroy Hotel Group

Omer Artun CEO and Founder Agilone

3. Expand Your Digital Footprint: Leveraging And Repurposing Content Across Channels

Michelle Cutter Director, eCommerce Tumi

4. Examining Consumers’ Mobile Journey From Discovery To Delivery


5. Working With A Mobile-First Mindset For eCommerce Excellence

Heather Kaminetsky VP, Marketing Americas The Net-A-Porter Group

Kyle Murdoch Senior Director, eCommerce Marketing Ritz Carlton Hotel Company


Christoph Oberli VP, e-Commerce & Interactive Mandarin Oriental Hotel Group

6. Attribution Marketing: Targeted Messaging Beyond The Last Click


7. High-Touch AND High-Tech: Building Relationships With Your Customers


8. Brand Legacy & Digital Evolution: How A 140 Year-Old Brand Stays Relevant In The Ever-Changing Industry


James Sandora Director - Global Digital Strategy & Integration Kohler Co

9. On Demand Accessible Luxury—Lessons To Capitalize On The Affluent




10. Art And eCommerce: Building A Global Online Art Marketplace


4:15 End Of Luxury Interactive 2015

26Lead Sponsors:

ABOUT OUR LEAD SPONSORS Adyen is a leading payments technology company that provides businesses a single

global platform to accept payments anywhere in the world. Driven by a vision to improve customer experience, streamline processes and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile and Point-of-Sale (POS) with over 250 payment methods and 187 transaction currencies. Headquartered in Amsterdam and San Francisco, with offices across North America, South America, Europe and Asia, Adyen serves more than 3,500 businesses and four of the five largest U.S. Internet companies, including well-known brands such as Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Viagogo, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, SoundCloud, KLM and JustFab.

AgilOne is the industry’s first Predictive Marketing Cloud that allows marketers to deliver the most relevant and profitable customer relationships, online and offline. We have simplified the science of marketing with an easy-to-use, integrated marketing solution that delivers out-of-the-box campaigns built from integrated customer data and powered by data science and machine learning. Leading consumer brands, including The Body Shop, BetaBrand, Shazam, Deckers, Moosejaw and shopPBS.org, use AgilOne to boost customer engagement and revenue. Headquartered in Silicon Valley, AgilOne investors include Sequoia Capital, the Mayfield Fund, and Tenaya Capital. For more information, please visit www.AgilOne.com.

Criteo delivers personalized performance advertising at an extensive scale. Measuring return on post-click sales, Criteo makes ROI transparent and easy to measure. Criteo has over 1,000 employees in 17 offices across the Americas, Europe and Asia-Pacific, serving over 6,000 advertisers worldwide with direct relationships with over 7,000 publishers. For more information, please visit http://www.criteo.com

Dotmailer provides a scalable, easy-to-use and powerful email marketing automation solution; enabling you to easily create, send, socially share and analyze highly targeted campaigns. The platform puts your customer data at the very core of your marketing and empowers you to leverage that data to increase customer engagement and ROI, with greater marketing efficiency through email. Established for over 15 years and the UKís largest email service provider, dotmailer is the trusted email marketing partner of global brands such as DHL, Vizio, Fujifilm, Harley Davidson, Reiss and Hunter, with more than 50,000 users in over 150 countries.

MasterCard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities - such as shopping, traveling, running a business and managing finances - easier, more secure and more efficient for everyone. Follow us on Twitter @MasterCardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

A multi-platform innovation studio known for dimensional design thinking that transforms the smallest idea into an impactful deliverable, MLD has powered businesses from start-ups to Fortune 500 companies worldwide since 2003. In addition to executing high-level thought leadership and strategies, we take pride in crafting meaningful designs that set the bar for excellence, transform environments into experiences, and embody mindfulness and authentic beauty. Whether we’re crafting a service, user/customer experience, or an omni channel campaign, we deliver actionable solutions that can be measured against business objectives. Our insights and ideas balance strategic design with key messaging to help brands embody their values, increase sales revenues, and amplify customer engagement. We innovate at every stage of business, placing customers and people at the core, transforming companies into industry leaders, and nurturing relationships, cultures, and communities. Whatever your business goals, MLD will help you advance your brand promise and craft an inspiring brand story.

Moki gives its customers Total Control over their Customer Facing Devices (CFD). Companies use CFD to create relevant digital and interactive customer experiences. Moki empowers Digital Practitioners to create, securely manage, and monitor Tablet Digital Services in the field.

Innovative brands like The Juilliard School, Belly, Clarks, Sprouts Farmers Market and the New York City Department of Health trust Moki. Founded in 2012, Moki is trusted by hundreds of customers in over 30 countries.

Moki is headquartered in Lehi, UT and is backed by Epic Ventures, Pelion Ventures, and Allegis Capital.

Mozu powers the rich digital brand experiences that engage shoppers on their terms, on any device, and drive more sales today. Whether you’re a retailer looking to free yourself from the hassles of managing a homegrown system, evolve beyond the limitations of a legacy platform, or solve the complexities of omni-channel shopping, it’s time for you to meet Mozu.

Rakuten Marketing is the global leader in omnichannel marketing, delivering its vision of driving the omni experience - marketing designed for a streamlined consumer experience. Offering an integrated strategy that combines consumer centric insights with e-commerce expertise, Rakuten Marketing aims to inspire better marketing. Rakuten Marketing’s omnichannel services include Rakuten Affiliate Network (formerly LinkShare), Rakuten Display (formerly MediaForge), Rakuten Attribution (formerly DC Storm), and Rakuten Search.

Operating as a division of Rakuten, Inc. (4755: TOKYO), one of the world’s leading Internet service companies, Rakuten Marketing is headquartered in New York City, with additional offices in Australia, Brazil, Japan, the United Kingdom, and throughout the United States. Follow us on Twitter or learn more at http://www.rakutenmarketing.com.

Rocket Fuel combines the science of Artificial Intelligence with the scale of Big Data to improve the effectiveness of programmatic marketing. Customers trust Rocket Fuel’s Marketing That Learns® platform to achieve brand and direct-response objectives in diverse industries across North America, Europe, and APAC. With the acquisition of marketing technology firm [x+1] in September of 2014, Rocket Fuel now offers a complete digital marketing hub for the world’s most innovative, always-on marketers. The hub includes data management, programmatic media-buying, site optimization, and predictive analytics capabilities that extend across a marketer’s paid and owned channels, and personalize every customer interaction. Rocket Fuel operates in more than 20 offices worldwide and trades on the NASDAQ Global Select Market under the ticker symbol “FUEL.” For more information, please visit http://www.rocketfuel.com or call 1-888-717-8873.

Workplace has led the market for workforce management products for more than 25 years. We help consumer-facing sectors like retail, transportation and hospitality to increase sales by creating schedules that improve customer service. Intelligently deploying sufficient employees with the right knowledge and selling skills will increase customer satisfaction and maximize revenues.Our cloud applications enable you to forecast demand and schedule your workforce more effectively – working together to build smart schedules.We concentrate on: · Increasing customer service · Making schedules more effective · Providing performance visibility · Improving employee engagement · Supporting an agile and empowered culture


ABOUT OUR MEDIA PARTNERSOfficial Research Partner

eMarketer is the authoritative research firm for marketers who need to stay ahead of digital and require credible benchmarks for their decisions. We deliver customers a comprehensive and definitive view into the state of the digital marketplace, as well as vetted data and insights to support their initiatives.

Supporting Associations

IORMA promotes best practice in luxury and mainstream retail, enabling connections between those in the field through events and an extensive network of experts. For these players, engaging in IORMA brings knowledge, fresh ideas and interactions beyond those available in their existing circles. Operating globally, our associates also conduct research and consultancy.

For more nearly fifteen years, the International Luxury Business Association has been serving this sector’s professionals: Presidents, Managing Directors, Marketing and Communications Managers, of national and international luxury companies. A non-profit organization, the Association is a place for reflection, discussion and networking, striving to pursue various goals: Provide its members exclusive information on the sector; Promote the pooling of means around innovative and value-adding projects; Encourage encounters and foster new partnerships.The International Luxury Business Association has been founded by Catherine Jubin, a consultant specializing in Luxury corporations and brands strategy.To learn more about the International Luxury business Association you may connect on its site, or contact Catherine Jubin: [email protected].

The Luxury Institute is the objective and independent global voice of the high net-worth consumer. The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transofmr their organizational cultures into more profitable cusromer-centric enterprises. Our Customer Culture consulting process leverages our fact-based research and enables luxury brands to dramatically Outbehave, as well as outperform their competition. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organizaiton dedicated to building customer-centric luxury enterprises.

SEMPO is a global non-profit organization serving the search and digital marketing industry and the marketing professionals engaged in it. Its purpose is to provide a foundation for industry growth through building stronger relationships, fostering awareness, providing education, promoting the industry, generating research, and creating a better understanding of search and its role in marketing. SEMPO includes thousands of professionals across 50 countries. The organization’s mission is to represent the common interest of companies and consultants worldwide and provide them with a voice in the marketplace.

Supporting Publications

BlogsRelease is the #1 Industry News Board for bloggers worldwide. We give brands/PR/social agencies the board to share content to relevant bloggers in their own specific categories. BlogsRelease is like a press release, focusing on bloggers. Here brands feature their latest and most interesting content to inspire bloggers to write about them. By using the BlogsRelease Board, brands can rise above all of the online noise created by a confusing web of content distribution and directly reach key blogger ‘voices’ to spread their message.

EAT LOVE SAVOR is digital luxury lifestyle magazine selected a Best Site for Luxury, with an international network of contributors, focused on fostering direct connections with readers; a foremost advocate of intelligent, informative editorials and features, guiding readers through a curated world of premier global luxury goods, services and experiences.

EMARKETING + COMMERCE (EM+C) is the one-stop shop where you can find the information you need to reach more people and serve them better, to market more effectively, and to increase revenue — all online. The eM+C staff is backed by an Editorial Advisory Board that represents the freshest thinkers in the arena of e-marketing and commerce, keeping us focused and ahead of the curve.

Integrated Solutions For Retailers magazine helps retail executives make informed decisions about technology and operations solutions for all of their sales channels. The magazine provides insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the retail enterprise.

28Lead Sponsors:

Supporting Publications

Launched in 2009, Jing Daily (www.jingdaily.com) is the leading authority for daily news and analysis on luxury consumer trends in the China market. Brands, marketers, entrepreneurs, and individuals seeking to understand the complex and rapidly evolving Chinese consumer market look to Jing Daily for fresh and accurate insights.

Spread globally across New York, Beijing, and Shanghai, Jing Daily’s core team is bilingual and bicultural. In addition, we call on a global network of regular contributors based in major cities in China and luxury capitals around the world. Jing Daily is regularly quoted as a trusted industry voice by publications such as The New York Times, Business Insider, International Herald Tribune, Washington Post, BBC, CNN, Financial Times, Bloomberg Businessweek, The Independent (UK), The Atlantic, Harper’s Bazaar, Forbes, Business of Fashion, Quartz, Skift, and The Gloss.

Luxury Daily is the world’s leading trade publication covering luxury marketing and retail across all channels. Based in New York, it targets luxury brands, luxury retailers, publishers, ad agencies and service providers. Please subscribe to Luxury Daily at www.luxurydaily.com/newsletter.

QUIRK’S is the only monthly print magazine, digital magazine,e-newsletter, iPad and Android apps apps and online resource devoted entirely to marketing research. Articles are written by industry experts and provide straightforward advice through discussions of research techniques and through real-world project examples. The companion Web site includes directories of research companies and facilities, job postings and much more. Visit us at www.quirks.com

Retail Online Integration is the practical, information-packed publication devoted to helping online merchants, catalogers, retailers and brand marketers tackle industry challenges and discover the opportunities to grow their business in new and profit table ways with in depth, practical and applicable information, proven advice from experts and must-read case studies.

RetailWire is the retail industry’s premier online discussion forum. RetailWire goes beyond conventional headline news reporting. Each business morning, RetailWire editors pick news topics worthy of commentary by its “BrainTrust” panel of industry experts, and the general RetailWire membership. The results are virtual round tables of industry opinion and advice covering key dynamics and issues affecting the retailing industry. RetailWire membership is free to all qualified retail industry professionals. Over two-thirds of members are in top executive or senior management positions, representing a broad cross section of retail channels and the companies that supply them. RetailWire is supported via sponsorships by leading retail suppliers and service organizations.

Target Marketing helps professionals navigate multichannel direct marketing with innovative tactics, techniques and solutions. No matter what challenges you face, our thought leaders can offer diverse opinions about what tactics are successful and the best practices to implement them in order to survive and thrive in this ever-evolving world.

The WHIR is the largest news organization and consumer resource dedicated to the web hosting and cloud computing industry, publishing since 2000. The WHIR is your source for breaking cloud and hosting news. In addition, The WHIR hosts networking events in the USA and Europe which give members of the web hosting industry a chance to do face-to-face business and network with executives, solution providers and corporate decision makers in a relaxed environment with complimentary drinks and appetizers. The WHIR is also your source for free industry webinars and whitepapers. Come check us out at www.thewhir.com

Website Magazine is a must-read for anyone seeking success on the Web and has the largest subscriber audience of any magazine in the field. FREE in print and digital format, Website Magazine helps website owners and managers develop, design, and promote their online business. Subscribe today at www.websitemagazine.com. Advertisers, put your products in front of active buyers.

ABOUT OUR MEDIA PARTNERS


PRICING & DISCOUNTSLUXURY BRAND EXECUTIVES

GROUP DISCOUNTS FOR LUXURY BRAND EXECUTIVES

SOLUTION PROVIDERS

Package Register By June 30, 2015

Register By July 31, 2015

Register By Aug 31, 2015 Full Price

Three Day Pass: October 13-15, 2015

SAVE $600 $1899

SAVE $400 $2099

SAVE $200 $2299 $2499

VIP Pass: October 13-15, 2015

SAVE $600 $4199

SAVE $400 $4399

SAVE$200 $4599 $4799

Package Price

Three Day Pass: October 13-15, 2015 US$3399

Group Size Group Discount

Groups of 3+ 20% off Current Discounted Rate

Corporate Rate 8-10: Flat Rate of $10,999 For The Whole Team

Please Note:

· *A qualified Luxury Brand is not: Any service provider to business to consumer organizations – Including software vendors, internet developers, technology vendors, solution providers, third party logistics providers, consultants or companies with primary revenues resulting from commissions, subscriptions and/or advertising. Worldwide Business Research reserves the right to enforce the rate for non-luxury brands.

· All discounts are taken off the full conference price. No two discounts or offers can be combined.

· Payment is due in full at the time of registration. Your registration will not be confirmed until payment isreceived and may be subject to cancellation.

· Team discounts must be booked and paid for at the same time. Team discounts do not apply to sponsoring or exhibiting companies or non manufacturers.

· To secure your team discount contact John Murray at 416-597-4781 or [email protected].

· CT Residents must add 6% sales tax to their registration fee

· For WBR cancellation, postponement and substitution policy, please visit www.luxuryint.com

TIME & LIFE BUILDING1271 Avenue of the Americas (between 49th & 50th street)Floor 8 New York, NY 10020

For a list of hotels, please visit www.luxuryint.com

VENUE

REGISTRATION INFORMATION

· Refundable Ticket – Need to cancel your registrations the day of the event? No problem. The VIP Pass entitles you to a full refund.

VIP Pass Includes · Hotel Amenities – Your

VIP Pass includes a complimentary hotel room for two nights, and $200 hotel or AMEX voucher to be used onsite.

· Attendee List – You come to the event to learn and network. VIPs will receive the attendee list so you can begin and continue networking off site. (excludes email addresses)

REGISTER NOWCall: 1-888-482-6012 or 1-646-200-7530Email: [email protected]: www.luxuryint.com