Information Management at Atlassian
John RotensteinSenior Business AnalystAtlassian
Living in a Microsoft-free World
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John RotensteinAtlassian Internal Systems
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“How can we useConfluence for
Document Management?”
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Living in a Microsoft-free World
①Information
Management
②How we useConfluence
③Our
information systems
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InformationManagement
WorkCulture
InformationCulture+ =Information
ManagementWork
Culture
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Technology
Company Knowledge Base
Information Sensitivity
Company Information Ethos
CEO’sInformation Ethos
Internal Political Turbulence
ProfitabilityProductivityQualityPeer EvaluationExport Success
EffectiveInformation Systems
Company Performance
Owens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems and services in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html
Company Information Ethos
EffectiveInformation Systems
Company Performance
CEO’sInformation Ethos
“Information culture is a strategic goal and should be planned for as much as the transformation of physical resources.”
Ginman, Information Culture and Business Performance (1988)International Association of Technological University Libraries (IATUL) Quarterly
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“Culture and quality in information services are positively related
to performance.”Lars Höglund, A Case Study of Information Culture and Organizational Climates (1998)
University of Borås. Swedish School of Library and Information Science
Words of Wisdom
“Effective information management is how people use
information, not machines.”Davenport, Saving IT’s Soul: Human-Centered Information Management (1994)
Harvard Business Review
Living in a Microsoft-free World
②How we useConfluence
The old way...
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The new way...
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Our Talent (HR) Pages
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Interactive Policies
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Types of CommentsQuestions
Encouragement
+1 means ‘I agree’
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Have a pony...
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Real-timesocialexperience
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Excitement!
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Oh dear!
Side discussions
Cheer Squad!
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Flattery?
Our Confluence Dashboard
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Important Topics
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{contentbylabel}
Kudos & Hot Topics
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{sql} macro querying JIRA
Recent Updates
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RSS Feed Builder
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All Atlassian staff
are expected to
read the RSS Feed
News Reader
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Where do you keep your corporate knowledge?
Sharing a page link via Email
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Sends an email
Auto-notification of ʻMentionsʼ
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First-day blog
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Can lead to...
Spaces
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Departments, Teams
How we arrange our Spaces
• Dashboards• Procedures• ‘State of the
Union’ reports• Lists of work
• Project plans• Meeting minutes• Presentations• Analysis
Dashboard
• 1st-Day intro• 20% Time• Personal blog• Pet projects
PeopleProjects
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Wrong!Don’t edit other people’s pages!
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Staying up-to-date
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my3%
www.atlassian.com7%
Support10%
jira.atlassian.com17%
Documentation63%
Publishing Documentation
Our website traffic
Many benefits:✓ Multimedia✓ In-built search✓ Breadcrumb navigation✓ Commenting✓ Permissions✓ Themes
http://atlss.in/tech-writing-wiki
Wiki Gardening
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{contentbylabel}
Johnʼs Gardening Tips
plugins.atlassian.com
Living in a Microsoft-free World
③Our
information systems
Instant Messaging (IM)
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• Company Announcements
• Asking Questions
• Supplement phone calls
• Sending files
• In/Out indications
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Instant Messaging Etiquette
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Private version ofpastebin.com
Paste Bin
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‘Exhibit’
Powered by MIT’s SIMILE Widgets:
simile-widgets.org
Staff Directory
Central HR System
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Performance Management
small-improvements.com
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Email & Calendars
Atlassian M.E.A.T.
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Email Response Management
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Support, Bugs, Feature Requests
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support.atlassian.com jira.atlassian.com• Bugs• Feature Requests
Financial Information
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Macros• SQL• Chart• Run• Deck• Future• Beanshell
Reporting in Confluence
bit.ly/howto-report
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Reporting
Subscription Renewals
Living in a Microsoft-free World
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Technology
Company Knowledge Base
Information Sensitivity
Internal Political Turbulence
ProfitabilityProductivityQualityPeer EvaluationExport Success
Owens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems and services in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html
Company Information Ethos
EffectiveInformation Systems
Company Performance
CEO’sInformation Ethos
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“...the information culture is no longer distinguishable from
the organizational culture and the organization has evolved into
one in which the availability and use of information are inherent in
everyday activities.”Curry & Moore, Assessing information culture: An exploratory model (2003)
International Journal of Information Management
AdoptInformation
Culture
BecomesOrganizational
Culture
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What’s yourInformation
Culture?
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Remember to vote for me...
Or I’ll take off my
remaining shirt!
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Living in a Microsoft-free World - Information Management at AtlassianJohn Rotenstein, Atlassian
Questions!
(No Microsoft developers were harmed nor employed for this presentation)
Picture Credits
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Rick Stevens
Jacob Botter/Flick
Zazzle / Funny_Gifts
Wikipedia / Colibri1968
Wikipedia / Bronzino
Salvatore Vuono / FreeDigitalPhotos.net
MySafetySign.com
farmandfablemusings.blogspot.com/
NBC
Simon Greig
jobsanger.blogspot.com
Library of CongressBook of Motets
deskstore.comFolmer Christensen
metro.co.ukAdam Craven
Music Credits
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StripteaseKatapulto
Music to Summon the SpiritsIllinois Brass Band
Occhi di BambolaGiovanni Vicari
We Are Going To Eclecfunk Your AssEclectek
All music came from freemusicarchive.org
Living in a Microsoft-free World
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