YamaThe number of staffs: 2200~2300
Industry: manufacturing industry
The form of business enterprise: enterprise owned by Hong Kong
Introduction: Xiamen Yama Ribbons & Bows Co., Ltd is invested by Hong Kong Yama International
Xiamen Aqua ResortThe number of staffs: 250
Industry: Service industry
The form of business enterprise: government-owned corporation
Introduction: Located in Xiamen Wuyuan bay wet land park, close a shopping street and Ring road.
Perception and Learning in OrganizationsOrganizational Structure and Design
Video
Behaviorand
Results
Motivation
Ability
RolePerception
SituationalFactors
Values
Personality
Perceptions
Emotions
Attitudes
Stress
Motivation aboutPromotion
RolePerceptions
SituationalFactors
Yama•Administrative department can change environment •Producing department can’t change environment( cost money)
Xiamen Aqua Resort•Restore are located in wet land park, so also is service industry, so have a good working environment. Working
relationship
Yama•Friendly and easy relation between workers but the relationship is influenced by department managers’ leadership style.
Xiamen Aqua Resort •The co-workers are getting well with each other, but have some influence by Chinese culture.
Stereotyping in OrganizationalSettings
Managing Emotions at Work
Loyal
Self-Actualization
Esteem
Belongingness
Safety
Physiological
Needs HierarchyTheory
Need-Based of Motivation
5 kinds of insurances
Yama•Social security•Medical insurance•Employment injury insurance•Unemployment insurance•Child-bearing insurance
Xiamen Aqua Resort •Social security•Medical insurance•Employment injury insurance•Unemployment insurance•Child-bearing insurance
Holiday
Yama•Legal holiday.•Producing departments -a day-off each 6 working days.•Other departments -one and half day-off each 6 working days.
Xiamen Aqua Resort •Legal holiday •Holiday-change shifts make by department managers.
High internal workmotivation
High growthsatisfaction
High generaljob satisfaction
High workeffectiveness
5) Feedbackfrom job
3) Knowledge ofresults of workactivities
1) Skill variety2) Task identity3) Task significance
1) Experiencedmeaningfulnessof the work
4) Autonomy2) Experiencedresponsibilityfor work outcomes
Individual differences
Criticalpsychological
statesCore job
characteristics Outcomes
Based on Reward
Reward Practices
Reasons for leave job
Yama •The working environment too bad.•Manufacture workers need to work 11 hours a day.
Xiamen Aqua Resort•Highly educated care about chance for promotion •Lowly educated care about salary.
Decision-making
Employee Involvement In Decision Making
•Task characteristics
•Team size
•Team composition
Team Design
• Achieve organizational goals
• Satisfy member needs
• Maintain team survival
TeamEffectiveness
•Team development•Team norms•Team roles•Team cohesiveness
Team Processes
Organizational andTeam Environment
• Reward systems
• Communication systems
• Physical space
• Organizational environment
• Organizational structure
• Organizational leadership
Exhibit 9.2
Self-control can or cannot replace traditional leaders?
Informal Groups
Team Cohesiveness Why Rely on Teams?
Electronic Mail
Communication Channels
Communicating in Organization
Leadership Style
PeopleOriented
Xiamen Aqua ResortYama
TaskOriented
Sources of Power in Organizations
Skunkwork
BOSS
Financial Vice-president
Financial Department
Purchasing Department
SalesDepartment
Administrative Department
Human Resource
Design Department
Employee
Employee
Employee EmployeeEmployee
Yama
Sports and Recreation Dept
BOSS
HR and Administrativ
e Department
Food and Beverage Department
AccommodationDepartment
EmployeeEmployeeEmployeeEmployee
Xiamen Aqua Resort
Watchword
The way to inform the enterprise cultureThe way to solve the values conflict
Societal duties
Yama•Societal duties good for employees and enterprise, but now performance are more important.
Xiamen Aqua Resort•Societal duties good for company’s cohesion, but need to control.
Yama Billboard
Yama Attendance knuckling Machine
Xiamen Aqua ResortPromotion Notice
Xiamen Aqua ResortAnnual Working Program
The reasons of organizational reformation.Inside negotiationLeadership different about gender differences.
The changingof the labor
Yama •The elder care about salary •The younger care about working environment and chance for promotion.
Xiamen Aqua Resort•The quality of employees are going down and more and more difficult to hire employees.
The standard to choose employees
Yama •Proper proportion of male and female. •Not Hepatitis B. •Under 35 years old.
Xiamen Aqua Resort•Have basic Identification of service.
• It may help us solve OB problem in the future.
• If we work as an employee, it's good for us to communicate with our co-workers.
• If we become a manager, we should make our employees motivated and do well in solving their conflict.
Case 1
Case 2
Reasons from: http://www.xmwysx.com/http://www.yama.cn/
Organizational Behavior BookModel from http://teacherdavids.com
Movie: Undercover.Boss.S01E01
Names: Su Yanjing 2009661438
WangYanzhi 2009661409 Zheng Jiachen 2009661418
Pu Shi 2009661428 Xu Jinwang 2009661429
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