Laurene Clarivette La Lucia, Durban
(031) 562 8607 (073) 443 8978
ABOUT ME I am a hardworking, diligent employee who always pays a high level of attention to detail in all areas of work. I am loyal and committed to the companies that I find myself working at and have gained invaluable international and national work experience.
PERSONAL DETAILS ID NUMBER 7908260124083 DRIVERS LICENSE Code 08 & own reliable vehicle MARITAL STATUS Single DEPENDENTS Two LANGUAGES English & Afrikaans NOTICE PERIOD 30 days
LAURENE CLARIVETTE LEGAL GRADUATE
EDUCATION
1997
MATRIC PARKHILL SECONDARY SCHOOL
2015
LLB DEGREE UNIVERSITY OF NATAL HOWARD COLLEGE Deans Commendation for outstanding achievement
CURRENT
LLM – BUSINESS LAW UNIVERSITY OF NATAL HOWARD COLLEGE
SKILLS
PERSONAL STRENGTHS • Very strong interpersonal skills and polite demeanour • Strong commitment to achievement of all tasks and goals • Ability to multi-task and work well under pressure • Very good organisational skills and timekeeping • Good typing speed of +/- 55 wpm • Fully computer literate in Microsoft, Word, Excel. Excellent
working knowledge of the Internet and email • Outstanding telephone manner • Excellent writing ability and outstanding command of
English. General flair for language • Excellent presentation skills and report writing skills • A diligent, self-motivated team player that works well
independently and unsupervised, while still contributing to the overall success of a team.
COMPUTER LITERACY • Word • Powerpoint • Outlook • Excel • Baan
EXPERIENCE
JANUARY 2014 – CURRENT
ASSISTANT – IT AND REGULATORY AFFAIRS ASPEN PHARMACARE HOLDINGS
• Processing on Baan • Arranging travel – flights, accommodation, car hire. • Updating trackers. • Handling queries. • Assisting CIO and direct reports, Executive Group Reg Affairs and direct reports, Group Operations
Technical Project Executive, Group Operations Project Manager. • Finalise and maintain Service Providers database and associated activities • Inputting information on RAS and RAS finalisation • Assist Regulatory Project Managers with finalisation and validation of Reg Intel database • Maintaining databases and implementing systems. • Various other ad hoc duties.
REASON FOR LEAVING: Current position
JULY 2013 – NOVEMBER 2013
RECEPTION AND OFFICE ASSISTANT HTI INSURANCE
• Operating the switchboard. • Updating client lists. • Design of cards and invitations. • Following up on Claims. • Handling recoveries from Third Parties. • Assisting the Claims team. • Various other ad hoc duties.
REASON FOR LEAVING: Not a permanent position
SEPTEMBER 2009 – SEPTEMBER 2012
BUSINESS SALES EXECUTIVE EVENT SOLUTIONS
• Designing and setting out of proposals. • Ensuring the database is up to date at all times. • Dealing with all client queries. • Sourcing of clients and maintaining client relationships by attending functions. • Cold-calling to boost sales. • Venue finding and bookings of venue, entertainment, etc.
REASON FOR LEAVING: Retrenchment
OCTOBER 2007 – OCTOBER 2009
SALES ADMINISTRATOR
PRESTIGE CLEANING SERVIVCES • Typing of quotes from the specifications completed by the Sales Manager/ Consultant. • Maintain a register of all quotes typed per region. • Binding of original quotes, photocopying and distribution of quotes to sales staff and regions. • Typing of tenders on computer and on original documents manually. • Photocopying, binding and distribution of completed tenders. • Typing of letters, memos and faxes. • Relief switchboard operator. • Updating quote information and the presentation of quotes on WordPerfect and relaying updated
information to outlying regions. • Maintenance of the ISO 9001 quality system. • Travelling with the Business Sales Executives when necessary to locate and monitor potential new
business, as well as existing clients. • Ordering of stationery and proposal documents timeously.
REASON FOR LEAVING: Career growth
JUNE 2006 – JULY 2007
RECEPTIONIST / ADMINISTRATOR AIM PRINT
• Excellent customer service skills ensured effective interaction with clients. • Polite, professional and friendly telephone skills. • Accurate inputting of data into computer system • Filing
REASON FOR LEAVING: Retrenchment
MARCH 2006 – APRIL 2006
RECEPTIONIST / ADMINISTRATOR KAYSER, BAIRD AND ASSOCIATES
• Operated a busy switchboard and transferred calls to the relevant people correctly. • Typed out letters accurately. • Handled incoming and outgoing mail and their distribution. • Was first person to meet and greet clients • Filing
REASON FOR LEAVING: Temporary position
JANUARY 2005 – FEBRUARY 2006
SECRETARY / RELIEF TEACHER GREENWOOD PARK PRIMARY SCHOOL
• I carried out all the secretarial duties when the secretary was away. • I was also called in to look after classes when their teacher was ill.
REASON FOR LEAVING: Growth
JUNE 2003 – DECEMBER 2004
ADMINISTRATOR / RECEPTIONIST MORGAN AND MORGAN SOLICITORS (LONDON, UK)
• I Provided the sole site-based administrative support to a team of 9 in this Law Firm • Excelled in client liaison, reception duties, diary and meeting management • Successfully complete monthly reports to be submitted to the two senior partners • Independently implemented various databases and admin systems to ensure all information was easily
accessible to the staff • Management of all incoming and outgoing legal documents and communications • Materials control including the processing of orders, requisitions and records of receipt • Arranged training courses and venue bookings
REASON FOR LEAVING: Returned to South Africa
MARCH 2003 – MAY 2003
PERSONAL ASSISTANT SETH MAZIBUKO AND ASSOCIATES
• Supervisor of the administration team • Excellent diary keeping and management of administrative tasks • Invoicing all clients every month • Worked under extreme pressure to complete typing of education modules to set deadlines. • Excellent client liaison including social meetings with prospective clients.
REASON FOR LEAVING: Returned to UK
JANUARY 2002 – FEBRUARY 2003
CALL CENTRE/SWITCHBOARD OPERATOR LONDON BOROUGH OF EALING COUNCIL (LONDON, UK)
• Provided excellent customer service to incoming customer calls to this major Council. • Handled a switchboard with approx. 100 extensions and emerged as the top operator with the most
effectively distributed incoming calls. • Effective resolution of customer complaints or queries
REASON FOR LEAVING: Left the UK and was unsure of date of return at the time.
OCTOBER 2001 – NOVEMBER 2001
SECRETARY/RECEPTIONIST SOUTH KENSINGTON AND CHELSEA MENTAL HEALTH HOSPITAL (LONDON, UK)
• Provided effective resolution of patient queries in person and over the phone as well as from professionals within the Service.
• Speedy typing of correspondence for members of the health care team. • Accurate inputting of data into the computer database • Friendly, helpful and empathetic attitude towards patients
REASON FOR LEAVING: Left the UK for a holiday break
NOVEMBER 2000 – OCTOBER 2001
PAYROLL ADMINISTRATOR AND CARER PREMIERE PEOPLE (LONDON, UK)
• Accurate inputting of data into the computer system daily. • Worked well to tight weekly deadlines • Financial preparation and allocation of respondents’ incentives • Handled complaints and queries effectively and professionally. • Volunteered to go out to our clients homes to care for them when shifts could not be allocated to a
carer or nurse. I was commended for the treatment of the mentally of physically disabled people I cared for as well as from our elderly clients.
REASON FOR LEAVING: Better employment prospects.
DECEMBER 1998 – NOVEMBER 2000
SALES BEAUTY CONSULTANT EDGARS LA LUCIA
• Excellent customer service skills ensured effective interaction with members of the public • Confidently dealt with customer queries and complaints • Exceeded all given sales targets well within the time frame
REASON FOR LEAVING: Casual position during fulltime university studies.
REFERENCES
Please only contact references with my prior consent.
UNIVERSITY OF KZN Christopher Schembri (Lecturer at School of Law) Tel. 083 778 3472 Email: [email protected] / [email protected]
ASPEN PHARMACARE HOLDINGS Johan Swartz Tel. 031 580 8600 Email: [email protected]
EVENT SOLUTIONS Karen Le Grange Tel. (031) 564 0664 Email: [email protected]
PRESTIGE CLEANING SERVICES Grant Durose / Reuben Khotia Tel. (031) 263 9400
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