Job Aids video storyboard
Matt Boardman, Chiao-Ling Lu
John is a manager in a company. He is very frustrated with the organization of
employee files. It is the end of the month again, and it always takes days for him to match employees’ file with their codes.
He Google’s his problem and looks for solutions.
He found a solution called “Job aids”, which will he believes will facilitate his
working pace.
Use Job Aids to improve your work effectiveness
Job aids are tools that help people perform a task efficiently and
successfully without special training or reliance on memory. It also helps
direct, guide, and enlighten work performance.
Job aids can be step-by-step guidance sheets (phone book), show a process (instruction
sheet), form, worksheet, and so forth. User can simply follow the steps or directions
of the job aids and improve their working performance.
John decides to make his own job aid to solve his problem.
He then uses his computer to make a list, which includes the information of the
employees and their business codes. (Show the image of his job aid).
It took him a few hours to finish, but he is very satisfied with the function of his job aid. Now, he doesn’t need to check each
file to match his employee’s codes anymore. With a job aid, John no longer
has to rely on his memory which will save him hours each week.
After trying to relocate a previous website John comes across “interactive job aids”, which allow people to insert their job aid into their mobile
phone and use their job aid on the go.
People can simply use Google automatic feature to set this up on their phone.
A month has gone by and John has saved endless hours, he even gets to leave work
early a few days a week. He has recommended job aids to other
employees and now other people at work have discovered them. People can simply use Google automatic feature to set this
up on their phone.
Let’s do a quick review of the 3 main types of job aids John discovered before he found the right one (informational):Procedural - A task that can be completed by following a particular order of steps. (Flow chart or diagram picture)Informational - References that help us remember who, what, when, why, where. (Maps, phone books, dictionary examples)Decision making - Provides information, guidance, expert advice “how to think about a topic” (show example)
Job Aids
Procedural Informational Decision making
Conclusion:Job aids are tools that help people improve their working
performance by making their work easier and more effective. John found out that an informational job aid is perfect for his
particular case (relying on memory).
Want to improve your working performance and make your work more
effective? Consider making a job aid. You already heard how much it benefitted
John, so now let it benefit you!