ITIL® foundation course Agenda
Day 1:Chapter 1: Introduction to ITIL
• WHAT IS ITIL?• BEST PRACTICE• THE ITIL FRAMEWORK• OVERVIEW OF ITIL CERTIFICATIONS• SERVICE MANAGEMENT• PROCESSES AND FUNCTIONS• ROLES
Chapter 2: Service Strategy
• PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE STRATEGY• KEY PRINCIPLES• PROCESSES AND ACTIVITIES• TECHNOLOGY CONSIDERATIONS
Chapter 3: Service design
• PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN• KEY PRINCIPLES• PROCESSES AND ACTIVITIES
Chapter 4: Service Transition
• PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION• PROCESSES AND ACTIVITIES
Day 2: Revision:
• Chapter 2: Service Strategy • Chapter 3: Service design • Chapter 4: Service Transition
Chapter 5: Service Operation
• PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION • KEY PRINCIPLES • PROCESSES AND ACTIVITIES • ORGANIZING FOR SERVICE OPERATION
Chapter 6: Continual service improvement
• PURPOSE, OBJECTIVES, SCOPE AND VALUE OF CONTINUAL SERVICE IMPROVEMENT
• KEY PRINCIPLES • PROCESSES AND ACTIVITIES
Revision and Doubts
• WRAP UP OF THE COURSE • Sample ITIL Test
ITIL Foundation Exam from APMG
• DURATION: 60 minutes