SuratMunicipal
Corporation
Surat Municipal CorporationIT Initiatives – e-Governance & m-Governance
Start of computerization1979
Development & implementation of Computerised payroll, property tax, vehicle tax
1982-85
Computerised accrual based double accounting system1990-92
Birth & Death System implemented2000
IT Plan for computerization at SMC2001
Started City Civic Center (CSCs/CFCs)2003
e-Tendering adopted | Information Kiosks2007-08
m-Governance started with Vaccination Alert System
2009
Single No. Helpline as an add on to Complaint Management System
2010
Revision of IT Plan2011
Virtual Civic Center & Mobile App
2012-13SMC’s e-Governance Journey
SuratMunicipal
Corporation
Service Delivery Channels
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Service Delivery ChannelsCity Civic
Center
•19 Centers•Each zone is having 2 or more•Started – May 2003
Information Kiosk
•Installed at 10 locations•Started – October 2008
Mobile Tax Collection Van
•Aimed to cater far-flung area•Introduced – January 2009
Integrated Ward Office
•14 Integrated Ward Office•2 in each zone
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Virtual Civic Center – Online Service through SMC Website
• SMC started Virtual Civic Center in April 2012 Services Offered• Payment of
• Property Tax & User Charges• Profession Tax (both EC & RC)• Water Meter Bills
• Online Birth Certificate | Online Death Certificate• Shops & Establishment Registration & Certificate Renewal• Online Hall Booking• Community Hall Booking• Library Membership Enrollment & Management• Society Civic Facility (Water Supply, Drainage, Road & Street Light)• 24*7 Water Connection• Individual Water Connection• Individual Drainage Connection• Forms (downloadable free of cost)• Complaint Registration
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Citizen’s Connect SMC Mobile App• First ULB in India to launch Mobile App for
citizen centric information & service delivery.• Launched Mobile App in August 2013 • Facility of payments & new features launched
in February 2014
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Services offered - SMC Mobile App
Transactional
Services
Interactive
Services
Informative
Services
Informative Services • Shops & Establishment
Registration Certificate details
• Elected & Admin Wing Details
• Active Tender information• Active Recruitment
advertisements • Rainfall information
Interactive Services• Complaint Registration • Share Feedback• Where can I? (using GPS
technology find nearest facility)
• Download Forms pertaining to various services
• Citizen Facilities• Emergency Toolkit
Transactional Services• Check and Pay Outstanding
or Advance Property Tax• Check and Pay Profession
Tax (EC)• Check and Pay Water Meter
Bills• Check and obtain Birth
Certificate• Check and obtain Death
Certificate
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Usage statistics• Current downloads • 1,04,344 from Google Play Store• 15,600 from Apple App Store• 4.5 out of 5 rating based on 2877 reviews
• Downloaded from more than 30 countries• Over 22 lakh requests so far• Over 3 lakh requests during the flood like situation in the month of September 2014 for three days • 20% of total complaints received through mobile app
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Birth Certificate
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Profession Tax
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Water Meter Shops & EstablishmentDeath Certificate
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Online Forms
RecruitmentInformation
CitizenFacilities
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Elected Wing
RainfallDetails
EmergencyTools
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Birth Reg.
Death Reg.
Property Tax
Profession Tax
Shops & Est. Reg.
Water MeterComplaints
Forms & Publication
City Civic Centers- 19 Civic Centers- Each zone having
2 or more centers
Information Kiosk- Citizen
empowerment through information dissemination
Mobile Collection Van- Catering to the far-flung
city area
Citizen Service Delivery
Virtual Civic CenterAnywhere Anytime Civic Center
SMC Mobile APPServices on the Go
SuratMunicipal
Corporation
SAFAL Mobile App
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SAFAL MOBILE APP• “SAFAL – Surat Action For Augmenting
Livelihood” • SAFAL acts as a bridge between service
seeker and service provider. • Provides an employment opportunity to
people possessing various skills especially from unorganized sector.• Provides an easy access to citizens who
need help from workers especially from unorganized sector
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Mobile App for Internal Operations
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Mobility Solutions for Internal Efficiency• iPromise: Acronym for “Intelligent Program For Maintaining Integrated
Street Light & Energy System” which is a Complete Web & Mobile Based Solution for Street Light Maintenance System.
• VBDC System: App for the health worker for field inspection and reporting of the Vector Borne Diseases.
• EMI Collection: Facilitates the on the spot payment collection and issuance payment receipt of the EMI for the houses allotted to economically weaker section.
• Property Tax Survey & Collection: Enables to verify and update the existing property assessment details and add new property. Also allows on the spot payment collection and issuance payment receipt.
• Water Meter Billing & Collection: This app allows to capture the meter reading and issue on the spot bills. It also allows to
• Suman Watch: Enables officials of SMC to report issues during their night field visit, the issues are directly assigned to concerned offer for compliance with complaint ticket ID.
• Water Quality: The app is used to report water samples from the field.
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Comprehensive Complaint Management System
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Complaint Management System
Citizens
Complaint Management System
Complaint Monitoring & Analysis Cell
Categories• Garbage & Cleanliness• Mosquitoes and Mosquito
borne Diseases• Roads and Footpath• Water Supply• Drainage and Storm Drain• Street light• Dead Animals• Illegal Construction and
Encroachment• Public Toilet• Food Safety Act
• Hospitals and Dispensaries• Complaints against SMC
Staff• Property Tax• Door to Door Garbage
Collection• Public Parks & Garden• Stray Animals• Others
Stake Holders
Registration Channels
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WiFi Surat
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WiFi Surat
• SMC in partnership with Reliance Jio has started WiFi Service for citizens of Surat. • Citizen are able to access WiFi services at various public places/locations. • Launched on 20th April 2015• 30 locations covered so far with Public WiFi facility• Planned to cover 100 locations
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Common City Payment CardSurat Smart City Projects
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Other ServicesMembership based facilities
Recreational Facilities
Public Transport &
Related Service
BRT Service
City Bus Service
Pay & Park Facility Library
Swimming Pool
Sports CenterScience Center
Nature Park
Aquarium Reading Room
Hospitals & Health Centers
EWS/LIG Houses
Students
SAFAL Reg.
Anganwadi
Services by SMC
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City Payment Card•Unregistered / Unpersonalized Card• Will be used for accessing services like
BRTS, City Bus, Pay & Park, Zoo, etc.• Available on the spot from the
authorized outlets. • Registered / Personalized Card• Will be used for services based on
registration of individuals like Library, Swimming Pools, SAFAL, etc.• Available only after e-KYC using Aadhar• Personalized with name, photo, etc. of
the card holder.
Unregistered S-Connect
Card
Registered S-Connect
Card
SuratMunicipal
Corporation
SMAC CenterSurat Smart City Projects
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SMAC CenterSmart City Center• SMAC Center (Smart City Center) is an administrative control center for SMC• Collaborates data from various domain systems and enables monitoring of KPIs.• Enables identification of abnormal events to take corrective actions.• SMAC Center – inaugurated on 25th June 2016• Systems Covered in Phase-I
• Complaint Management System• Property Tax• Vector Borne Disease Control• Water Supply SCADA• Drainage System SCADA• CCTV Surveillance
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SuratMunicipal
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Connected SuratSurat Smart City Projects
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Connected Surat – FTTH
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Open Data – Open Surat Surat Smart City Projects
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Surat Open Data Portal• Launched on 23rd November 2016 • Designed and developed in collaboration with the Open
Government Data Division of NIC, DeitY, GoI• Objectives of Surat Open Data Portal • Aimed to publish datasets collected by SMC for public use.• To increase transparency in the functioning of the city
administration. • To adopt and implement the National Open Data Sharing
Accessibility Policy – 2012.• To encourage the use of open data by the academia,
developers and citizens at large.
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SMC Open Data Portal – surat.data.gov.in
SuratMunicipal
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Thank You!Please visit us at www.suratmunicipal.gov.in