Information Systems Technologies, Inc.
QQuest Corporation
ATS Features and Benefits
people · process · technology
Effective Resource Management Largest Cost of an Organization is Human
Resources. Daily Absence Rates Can Average Between 5 and
15%. Tardiness of Employees Usually Goes Untracked in
Most Organizations. Effects on Absences and Tardiness Can Be Costly. UAW Has Strict Rules Governing Absences New Rules in FMLA Allow Greater use of Time
Off.
people · process · technology
Effects of Absences and TardinessIf a Company requires staffing levels of 1700 Employees (two shifts)
everyday to meet customer demand, the following scenario can occur:
Use DOL wage for the customers industry exmpl. $25.73 / hr with benefits* Total daily absence cost is calculated by multiplying $25.73 x 34 employees x 8 hours** Total daily tardy cost is calculated by dividing total tardy time by 60 minutes (hr) multiplying by $25.73/hr.
Shift
Employees Needed
Average Absences
(10%)
Total Employees
Needed
Total Cost for
Additional Employees
Cumulative Tardy Time (10 minutes)
Total Tardy Time Cost
1st
1200
120
1320
$24,700
1200 Minutes
$514
2nd
500
50
550
$10,292
500 Minutes
$214
Total Per Average
Work Day
1700
170
1,870
$34,992
1700 Minutes
$728
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Effects continued…..
Total Yearly “Hard” Costs for the Corporation would be:
$35,720 per day x 235 working days
$8,394,200
people · process · technology
Soft Costs of Absences and Tardiness Tardy Employee’s
• Supervisors must cover for them• Other Employee’s must cover for them• Overtime might be needed from previous shift
According to the American Payroll Association (APA)
• The rate of manual time card computation error is1% to 8 % of an annual payroll.
• 1700 employees x 40 hours/week x 52 weeks x $34.72*/hr. x 1% = $1,227,699 (* associated cost for accountant/book keeper)
people · process · technology
Soft Costs continued……..
APA also estimates it takes 5 minutes to add and audit one employee’s time card.
• 1700 employees x 5 minutes x 26 pay periods a year / 60 minutes x average managers hourly cost of $56.00 = $ 206,266
Changes in the FMLA law• Make time off harder to track• Increase errors in payroll• Can result in expensive litigation
people · process · technology
Total Costs
Adding up all “Hard” and “Soft” costs for Absenteeism and Tardiness, a Company may spend:
Hard costs $8,394,200
Soft costs $1,433,965
Total costs $9,828,165
people · process · technology
To help Corporations reduce these costs and increase their
effectiveness,
QQuest created the leading Attendance Tracking System on the
Market Today
people · process · technology
Attendance Tracking System
people · process · technology
Endorsed by the UAW
Ford Motor Company
25 North American Vehicle Operations plants
Visteon
Most Mfg and Assembly Plants in North America
American Axle
Forge and Gear Plants
Lear Corporation
Kansas City, Bridgeton, Wentzville, Romulus Plants, Hazlewood
Over 300,000 Existing ATS Users
people · process · technology
Attendance Tracking SystemEmployees Call In• Absent without Leave (AWOL)• (Sick, No Transportation, FMLA)• Coming in Late
Supervisors Plan• Shift Work• Call substitutes
Human Resources•Tracks Occurrences•Consistent Discipline
Information Systems Technologies, Inc.
How ATS Works
people · process · technology
Employee Call-In
Greeted by Attendance Tracking System
Enter 9 digit PIN number
Make selection from system for type of absences:
Enter option #1. Late Enter option #2. Absent
Choose reason for absence. ATS will confirm your selection. “You have selected that you will be late today, if this is correct press 1, if not press 2.”
To repeat this number press 1, to exit the system press 2.
2. Will return to selections for type of absences.
You have indicated that you will be absent due to (your selection), If this is correct press 1, if not press 2.
1. “Your confirmation number is: T123456
2. Will return to selections for type of absences.
1. “Your confirmation number is: A123456
To repeat this number press 1, to exit the system press 2.
Call in from touch-tone phone, to automated system
Using the keypad, enter date expected to return to work.
Call-In Process
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Actual Customer Results
2004 Monthly Absent/Tardy Counts
Year-Month 2004-01 2004-02 2004-03 2004-04 2004-05 2004-06 2004-07 2004-08 2004-09 2004-10 2004-11 2004-12
Absent 2386 2181 1783 2169 1791 2004 965 1406 1247 1195 998 1162
Tardy 30 41 51 70 104 142 75 175 209 227 193 217Major Manufacturer with 6,500 employees experienced a 51% reduction in absences in the first year of implementation
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Actual Customer Results continued…
2004 Monthly Absent/Tardy Counts
Year-Month2004-03 2004-04 2004-05 2004-06 2004-07 2004-08 2004-09 2004-10 2004-11 2004-12 2005-01 2005-02Calls 864 839 681 731 258 737 593 658 468 343 370 497Events 659 624 499 570 176 535 407 468 346 270 258 351
Medium size company with 2,000 employees experienced a 46% reduction in absences in the first year and a 51% reduction in Tardiness.
people · process · technology
Accurately tracks employee absenteeism and Tardiness
Lowers Absences
Reduces tardy times
Improves manpower planning
Provides historical statistical data for budgeting
Maintains fair and consistent procedures
Automatically interfaces with Payroll
Corporate Benefits of ATS
people · process · technology
Instant notification via pager, e-mail, cell phone Check Call-In Log for the days absences. Make schedule changes to have shift covered. Review Supervisor Report - determine if employee
will require discipline upon returning from absence – if so, make schedule meetings with HR.
Accurate and cumulative FMLA recording and reporting.
Automatic interface with Payroll system eliminates manual calculations and mistakes.
Supervisor / Manager Benefits
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Employee Benefits
Consistant process eliminates confusion.
Simple 1-800 is the only tool employee uses.
Confirmation # assures the employee they have successfully reported their status and can protect them from unnecessary discipline.
people · process · technology
Call-In Log
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Employee History
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Statistic Reports
•4600 - Discipline•586 - Jury Duty•618 - Bereavement
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Additional ATS Features
Time Usage Report Call Deep Dive Report Ability to Change Reason
Types Voice Prompts Location Level Reports Shift Level Reports Global Notification
Update
Changeable Broadcast Messages
Traceable Confirmation Number
Excel Import
people · process · technology
ATS Solution Choices:
Hosted ATS
Enterprise ATS
people · process · technology
Hosted Version
Hosted ATS offers:
• Quick startup and • Low entry cost with monthly payments.
QQuest hosts the application and data atour data center. The only customer requirement is an internet connection.
people · process · technology
Enterprise Version
Enterprise ATS:• Provides the greatest flexibility• Allows for customization• Incorporates Payroll feeds
Includes• Hardware servers• Software licenses• Customization programming• Implementation assistance
people · process · technology
Installation and Set-Up Telephone Number
• “Vanity” number if so desired. For example 1-888- Customer name
Rollout Kits• A letter describing the benefits and new procedures.• A refrigerator magnet to with the call-in phone number.• Wallet-sized card with the call-in phone number and any
other Customer-requested information
Employee Training Program• Employees• Supervisors• Human Resources
people · process · technology
ROI (Absence Reduction)Assumption is absence can be reduced by using ATS for attendance and tardiness tracking and reporting for absence and tardiness discipline and management. Assume 5% reduction of reported annual absences.
Absence Reduction
1700 Total Number of Employees
Assumed to Use ATS
10 Average Annual Days Absence
17,000 Total Employees Absence Days –
ATS Users
850 Total Absence Days Eliminated (5%)
$148,580 Efficiency Gained, Dollar Savings
per Year
Hourly rate of $21.85 was used for this calculation
people · process · technology
ROI (Administration Reduction)Assumption is that 5 minutes per employee per month can be saved in
administrative work by using ATS for attendance and tardiness tracking and reporting.
** 5 minutes per employee x 1700 employees / 60 minutes*** $34.00 average hourly Manager pay rate x 1,692 hours
1700 Total Number of Employees
Assumed to Use ATS *
141 Number of Hours spent / Month on
Absence Reporting
141 Number of Monthly Hours Saved
1,692 Number of Annual Hours Saved
$57,528 Efficiency Gained, Dollar Savings
per Year ***
people · process · technology
ROI (Incorrect Recording)Assumption is that miss-recording or not recording absence information will be eliminated or greatly reduced and that accrued and used sick time will more accurately calculated by using ATS for attendance and tardiness tracking and reporting. Assume that 5% of total employees using ATS will have improved reporting.
**American Payroll Association report on costs of time card fraud and inaccuracy. Cost was calculated at $150 for time card inaccuracy and $232 for time card fraud.
1700 Total Number of Employees
Assumed to Use ATS *
$382 Annual Cost of Time Card
Inaccuracy **
85 Number of Employees with
Approved Absence Reporting (2% of Total Using ATS)
$32,470 Efficiency Gained, Dollar Savings
per Year ***
people · process · technology
ROI Summary
Absence Reduction Efficiencies = $148,580
Administration Efficiencies = $57,528
Recording Efficiencies = $32,470
Total Savings = $238,578
Additional savings are experienced through the reduction in workforce needed. When a Company has a better understanding of their average absences and Tardy’s for a given day, a more precise staffing plan can be created eliminating excess staff.
people · process · technology
Exception Reporting
All Companies offer time off as part of the benefit packages given to employees. Vacations, sick, and personal days are a normal part of a Company’s policies. The ATS system deals only with those employee’s that take more than the allotted time off or are habitually tardy. The system can and will improve a Company’s overall efficiencies!