®
IBM Software Group
© 2006 IBM Corporation
Increase productivity with secure Increase productivity with secure mobile access to applicationsmobile access to applications
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Business need
Solution Details
Helpful information
Summary
Agenda
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On the Minds of Top Executives Worldwide
Source: IBM Corporation - July 2005 (Over 1400 Survey’s Worldwide)
CIO Challenges
Aligning IT & business goals
Building responsiveness and agility into the organization through IT
Enable IT staff to be more effective
CEO ChallengesProcess Efficiency
Meeting Customer Expectations
Employee Productivity
Security & Privacy
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“We need to make things more efficient, so we do more business, adding to the bottom line.”
Improve Efficiency and Productivity
“We need to work smarter, using faster performing and easier to use tools.”
Deliver Responsiveness and Reliability at Lower Cost
“It’s about giving certain users the ability to manage content and make changes themselves.”
Accelerate Application and Content Deployment
Existing Realities (“How do I…”)
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Enter SOA – Services Oriented Architecture
… a service?
A repeatable business task – e.g., check customer credit;
open new account
… service oriented architecture (SOA)?
An IT architectural style that supports
integrating your business as linked
services
"SOA impacts every aspect of IT and business.”
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Significant productivity improvements can be obtained by extending SOA beyond the data center, to the edge of the network – Laptops, PDAs, Tablets, Smartphones
“Field service organizations that have provided mobilized technology to field personnel for at least two years outperform those that have not by a margin of two to one.
Mobile technology holds – and in many cases has delivered on – the promise of seamless and zero-latency connectivity between the field and the back office." Aberdeen Group - Analyst Mark Vigoroso
“Field service organizations that have provided mobilized technology to field personnel for at least two years outperform those that have not by a margin of two to one.
Mobile technology holds – and in many cases has delivered on – the promise of seamless and zero-latency connectivity between the field and the back office." Aberdeen Group - Analyst Mark Vigoroso
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Enter Lotus Expeditor and Lotus Mobile Connect: Securely access apps on mobile devices regardless of network connectivity
Tablet
Laptop
Back-end Server Services
PDA
Smart Phone
ERP
CRM
Customer Service
Collaboration
Inventory, Logistics
Supply Chain
Secure mobile access in semi-
connected environment
Secure mobile access in semi-
connected environment
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Mobile Enterprise
Customer need Secure access to enterprise apps in poor or no
connectivity
Value proposition offered by IBM Improve productivity by securely accessing apps from
mobile devices - anytime, anywhere
Products used Lotus Expeditor: For occasionally
connected mobile apps
Lotus Mobile Connect: For secure connectivity
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Customer quote “Work with IBM to make them the industry
standard across all Japan Insurance and Financial Areas”
Customer Problem High time & error rates in transcribing
information obtained on customer premise High adjustment costs
Solution 85K agents use WED-based application to
enter policy data on tablet PC at customer sites
Synchronize with home office at end of day Result
Increased agent productivity – reduced tasks by 30%
Lowered insurance adjustment costs
Basic
Information
Total Premium
Amount
Covered &
Option
Selection
Customer: Nissay Insurance Mobilizes Sales & Claims Management
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Customer: Ludwig Görtz Improving customer satisfaction using wireless technology
Challenge Increase customer loyalty, attract new business Reduce the footwork from its sales staff; for example, to check the availability of shoe sizes or styles
that were not on display, which sometimes resulted in lengthy customer wait times.
Solution Sales clerks now check inventory without leaving customer’s side. Use a mobile communication system that integrates existing messaging environment and
inventory data into a single portal. Sales staff remotely accesses portal through personal digital assistants (PDAs).
Results 15% increase in revenue due to greater sales efficiency 20% increase in customer satisfaction 30% reduction in customer wait times
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Business need
Solution Details
Helpful information
Summary
Agenda
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Products in the Solution
Lotus Expeditor *
• Server-managed client platform for semi-connected apps
urole-based
SOA Based
Process
driven
in context
services
Lotus Mobile Connect **
• Mobile VPN for secure roaming and access
* Lotus Expeditor: new release of WebSphere Everyplace Deployment (planned later in 2006).
** Lotus Mobile Connect: new release of WebSphere Everyplace Connection Manager, (planned later in 2006)
* Lotus Expeditor: new release of WebSphere Everyplace Deployment (planned later in 2006).
** Lotus Mobile Connect: new release of WebSphere Everyplace Connection Manager, (planned later in 2006)
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IBM Lotus Expeditor
IBM’s strategic server-managed client platform Open standards-based alternative to .NET client and VB
Client integration platform for laptops, desktops, kiosks and mobile Extends composite apps (Portal, Forms etc) Aggregates a variety of application types in a single client view (eg Portlets, ActiveX, Host terminal
apps, Native, Windows, Swing and others)
Provides anytime/anywhere access in semi-connected environment
Strategic to WPLC as standalone product and as the foundation for: Lotus Sametime 7.5, IBM Lotus Notes “Hannover” release … and more!
Rich Client
Mobile Clients Composite Apps
Managed Eclipse / Web-
app based client
ERP
CRM
Customer Service
Collaboration
Inventory, Logistics
Supply Chain
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Lotus Expeditor: End to end Server Managed Client
Semi-Connected
Support
IT Data CenterDesktops, Laptops, Kiosk’s, PDA’s* …
Back- End Services
to
SOA Managed
Client
ExpeditorServer
Expeditor Client
SOA Managed Client Platform
~
Operates Connected or
Offline
* Portal Administered Client not available on PDAs
PORTAL
SERVER
/
APP
SERVER
Think: “Replication”Think: “Replication”
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Browser
Portlet Factory
IBM Lotus Mobile Connect
Secure Connectivity
User authentication
Data encryption
SecureVPNs
Optimized access
IBM’s secure mobile VPN
Seamless cross-network roaming Secure wireless & wire line roaming to over 40+ networks Proven ROI - least cost routing & data optimization
Secure end-to-end connect to corporate intranets Strong authentication and support for RSA Secure ID End-to-end encryption- DES, Triple DES, RC5 and AES FIPS 140-2 certification
Scalable and Reliable Supports gateway clustering, and can distribute across
multiple sites
Used WW today by IBM mobile workers!!
Sametime
Sametime
Notes “Hannover”
Expeditor
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Lotus Mobile Connect: Secure Mobile VPN (Virtual Private Network)
IT Data CenterDesktops, Laptops, Kiosk’s, PDA’s* …
Back- End Services
to
Mobile Connect Clients
Mobile Connect Client
Mobile Connect Clients
PORTAL
SERVER
/
APP
SERVER
Mobile Connect Server
Secure VPN
FirewallFirewall
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Existing capability and what's coming in Nov 2006
WebSphere Everyplace Deployment V6.0
Eclipse and web based UI
Transaction messaging
Local database
Remote application deployment and management
Composite apps
New in Lotus Expeditor V6.1
Enhanced mobile device support
Linux server
Enhanced toolkit
WebSphere Everyplace Connection Manager V6.0
Mobile VPN
Seamless roaming
Data compression
Support for a large number of server and client platforms
FIPS 140-2 certification
Support for more than 50 networks
New in Lotus Mobile Connect V6.1
Enhanced server platform support (Windows)
Enhance client device support (Nokia E60 etc)
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Competitive Differentiation vs. Microsoft .NET
Expeditor Based upon open standards -> No vendor lock in plus reuse of developer
skills
Support variety of platforms (Linux, Windows, Windows Mobile etc) –> More flexible
Apps portable between platforms and backward compatible -> Lower maintenance and support cost
Mobile Connect World class encryption (FIPS 140-2 certification) Seamless Roaming Support for the broadest range of server and device platforms in the
industry
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Business need
Solution Details
Helpful information
Summary
Agenda
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Helpful links
WebSphere Everyplace Deployment (Lotus Expeditor from V6.1) Homepage: http://www.ibm.com/software/pervasive/ws_everyplace_deployment/index.html Info Center: http://publib.boulder.ibm.com/infocenter/iwedhelp/v6r0/index.jsp IBM Education Assistant:
http://www-306.ibm.com/software/info/education/assistant/WEDv60_Task.shtml(Select "IBM WebSphere Everyplace Deployment, V6.0" from the drop down list. In "Select your product:", then press the Go button.)
Support page: http://www.ibm.com/software/pervasive/ws_everyplace_deployment/support Redbooks:
IBM Workplace Client Technology Micro Edition Version 5.7.1: Application Development and Case Study: http://www.redbooks.ibm.com/abstracts/sg246496.html?Open
Patterns: SOA Client – Access Integration Solutions. SG24-6775-00: http://www.redbooks.ibm.com/abstracts/sg246775.html?Open )
IBM WebSphere Everyplace Deployment V6 Handbook for Developers and Administrators Volume I: Installation and Administration, SG24-7141 (target pub date March 06 – check www.redbooks.ibm.com )
Workshops for Partners and Customers https://www.developer.ibm.com/isv/spc/events/wctme.html https://www.developer.ibm.com/isv/spc/events/web_ep.html https://www.developer.ibm.com/isv/spc/events/web_epdee.html
WebSphere Everyplace Connection Manager (Lotus Mobile Connect from V6.1) Documentation, downloads, trials, demos, samples
http://www-306.ibm.com/software/pervasive/ws_everyplace_connection_manager/
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WebSphere Everyplace Deployment No Charge Services Program- Will apply to Lotus Expeditor too
20 Hours of ‘no charge’ services with any deal where WebSphere Everyplace Deployment software deal size >= $20K No charge services can be used for WED Workshop (scoping requirements,
design, architecture) OR anything else related to a WED deployment
Free services provided by SWAT team Pre-approved list of geo based SIs
Engagement model WPLC generalist owns the deal Engages Enterprise Access specialist Specialist engages SWAT team first
Equipped to handle Portal and Forms POCs Specialist engages BP from pre-defined list if SWAT team has no bandwidth
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Business need
Solution Details
Helpful information
Summary
Agenda
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Improve productivity by securely accessing applications, anytime, anywhere in poor or no connectivity Lotus Expeditor: Occasionally connected mobile apps
Lotus Mobile Connect: Secure connectivity
Competitive advantages of IBM’s solution Based upon open standards -> No vendor lock in + reuse of developer skills
Supports variety of platforms (Linux, Windows, Windows Mobile etc) –> More flexible
Apps portable between platforms and backward compatible -> Lower maintenance and support cost
World class encryption
Summary
Engage Lotus rep for Proof of Concepts or Deployments today
Use 20 hours of No Charge Services to get started
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