© 2011 IBM Corporation
An IBM Proof of Technology
IBM Business Process ManagerEcosystem
Murali SitaramanClient Technical ProfessionalIBM Software [email protected]
© 2011 IBM Corporation
IBM Software
Agenda
� Ways to IBM Business Process Manager
� How to extend IBM Business Process Manager
2 Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
� Process Designer and Integration Designer directly provide modeling for execution in IBM BPM
� Import BPMN models from Blueworks Live directly into Process Center
� Import models from WebSphere Business Modeler and Compass 7.0.0.4 into Process Center using BPMN 2.0
� Import models from 3rd-party modeling and analysis tools into Process Center using BPMN 2.0
� Continue to import BPEL models into Integration Designer from Modeler
Blueworks Live
WebSphere Business Compass
WebSphere Business Modeler
How Are Existing Models Imported into IBM BPM?
3rd-PartyBPA Tools
BPMN
BPMN 2.0
BPMN 2.0
BPMN 2.0, BPEL
3 Discover the value of IBM Business Process Manager15. Nov. 2011
© 2011 IBM Corporation
IBM Software
� Monitoring model export for IBM Business Monitor integration
� New IBM BPM based assets added to IBM BPM Industry Packs
� Built-in browser for WebSphere Service Registry & Repository
� Built-in connector for FileNet ECM or IBM Content Mgr
� Built-in connector to WebSphere ILOG JRules for executing rules external to the Process Application
� Process “triggers” can be initiated from WebSphere Business Events WebSphere
ILOG BRMS
IBM Business Monitor
WebSphere Business Events
WebSphere Service Registry & Repository
IBM BPM Industry Packs
How does IBM BPM Connect to Other IBM Products?
IBM Case Manager
4 Discover the value of IBM Business Process Manager15. Nov. 2011
© 2011 IBM Corporation
IBM Software
Monitoring in IBM BPM Portfolio…
5 Discover the value of IBM Business Process Manager
5
IBM BPM V7.5
• IBM Middleware, 3rd party systems, and granular BPE L visibility • Powerful custom reporting via built-in Cognos Busin ess Intelligence v10.1• Fine-grained security for custom data filtering • Auto generated dashboards for BPM v7.5
Built-in & automatic visibility of processes built in BPM V7.5
Powerful end to end visibility across the business process
• Simple-to-build, fast iterations & visibility• “Heat maps” show bottlenecks in process model• Real-time reports via end user scoreboards
IBM Business Monitor V7.5
Consume, correlate, & visualize across BPM & other software systems
IBM Business Monitor
© 2011 IBM Corporation
IBM Software
6
End-to-end real time visibility with business activity monitoring
Provides visibility into real-time, end-to-end business operations, transactions, and processes to increase revenue, lower costs, and improve service
� Real-time, end-to-end visibility into business operations, transactions, and processes
� Trend analysis to delve into history and predict future values of KPIs based on historic and cyclic trends
� Empowers business analysts to create new KPIs, adjust thresholds, create new alerts, etc, on the fly without involving IT
� User customizable dashboards to ensure targeted, relevant information
� Trigger alerts when predicted values indicate a problem detection or other business situation
� Enterprise mobility enables views of KPIs, metrics, and alerts through Web interfaces, mobile devices, and corporate portals.
� Increases ROI through real time operational visibility and low implementation costs
IBM Business Monitor V7.5IBM Business Monitor V7.5 for System z
11/15/2011
IBM Business Monitor
Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
7 Discover the value of IBM Business Process Manager
Key facts
� Solution assets for the BPM lifecycle– IBM BPM 7.5 Platform
� Based on industry standards– Do not invent own standards– Extended with IBM’s best practices
wherever needed
� Certified to technical standards– BPMN, WSI, UML, XSD
� Extensible to meet a customer’s unique business needs
– As far as base tooling allows
� Client BVA studies show accelerate time-to-build by around 30%
Healthcare
Insurance
Telecom
Manufacturing
Banking
ROI Benefit with WebSphere Industry Content Packs
$ - $ 5 0 ,0 0 0 $ 1 0 0 ,0 0 0 $ 1 5 0 ,0 0 0 $ 2 0 0 ,0 0 0 $ 2 5 0 ,0 0 0
WebSphere BPM
WebSphere BPM + IndustryContent Pack
Define Solution Business Modeling & Requirements
Analysis and Design, Build and Unit Test System Test, QA and UAT
IBM BPM Industry Packs
© 2011 IBM Corporation
IBM Software
8 Discover the value of IBM Business Process Manager
Solution accelerators
Accelerate BPM solution delivery with pre-built assets:
� New support for IBM Business Process Manager v7.5
� Continued support for heritage WebSphere BPM assets
Reduce risk, increase consistency and reusewith assets based on industry standards
IBM BPM Industry Packs
© 2011 IBM Corporation
IBM Software
9 Discover the value of IBM Business Process Manager
WSRR Governance Complements IBM BPM v7.5 Governance
• Process Center provides a centralized platform & repository for governance of process applications and shared assets managed within IBM BPM
• Process Center has extremely innovative capabilities for managing versions & dependencies in complex, ever-changing process applications
• WSRR provides a centralized registry & repository for governing services & SOA assets that are shared across the enterprise
• Process Center & WSRR are complementary subsystems, at different levels of the stack, with different assets, operational audiences, and scopes
• Users of IBM BPM Integration Designer can access WSRR when constructing process applications that utilize shared services
Governance of process applications – is a key differentiator for IBM Business Process Manager
WebSphere Service Registry & Repository
© 2011 IBM Corporation
IBM Software
10
The Process Spectrum
Formal Process Informal Process(email, IM, phone)
Modeled using activities(~ BPMN activities)
Human has full control over the process
Documents and recordingsare critical to justify decisions
Process history important for auditing
No modeling
System has full control over the process
Discover the value of IBM Business Process Manager
IBM Case Manager
© 2011 IBM Corporation
IBM Software
11 Discover the value of IBM Business Process Manager
What is the difference between a case and a process?
Business Situation
Pre-modeled Process Flow
Pre-modeled Data Flow
Involvement of Humans
Activity “Scheduling”
Documents and Content Objects
Quality of Service
Process Predictable and repeatable
Fully modeled process flow , possibly simulated and debugged.
Fully modeled data flow , part of simulation and debugging
Possible Activities are typically scheduled by process engine , only in exceptional cases can human influence that schedule
Possible to include via document references and folder references
Broad spectrum from highly automated straight-through processes to human-centric processes
Transactional integration of services and backends
Large number of instances.
Case Unpredictable and ad-hoc
Only tasks modeled , possibly some activity dependencies. No task to task choreography
No explicit data flow, data is contained in documents and content object metadata stored in a document repository
Always Case activities are typically enabled by content events and scheduled by humans participating in case (within constraints if modeled).
Always Targeted to knowledge worker interaction with document and content objects.
Number of instances limited by knowledge worker handling capacity.
Key differences in blue
IBM Case Manager
© 2011 IBM Corporation
IBM Software
12
Empowered Business User
Business ServicesWeb Services
Business ProcessesApplications
External Event Sources
Alerts/KPIs
BPM
Event Sources
More Than 15
Visits in 1 Year
Large Purchase
Turbulent, Disparate,Non-Deterministic, Un-sequenced Events
Capture
5th Purchase in 3 months
Same/Similar
ProductLine
Long Time Customer Cash
Transaction
“Offer reduced rate Credit Card"
Automated Action “Offer Customer Loyalty Discount"
12
WBE
RuntimeEvaluations Correlations
WebSphere Business EventsCorrelation of business events from any source, over any timeframe
Discover the value of IBM Business Process Manager
WebSphere Business Events
© 2011 IBM Corporation
IBM Software
WBE BPM
Pattern #1: Pre-qualification
13
Benefit: Reduce the need for human intervention
Initiate Sales Follow-up Process
Web Page Viewed
Call Received
Email Question
If any 2 of these events received within 1 week for the same customer, this is a possible opportunity.
Discover the value of IBM Business Process Manager
WebSphere Business Events
© 2011 IBM Corporation
IBM Software
WBEBPM
Pattern #2: Interruptions to In-Flight Processes
14
Benefit: Process oversight across multiple dimensions
Cancel all applications for people in the same household
Credit Application Started
If the total value of credit requested > $50,000 for a household, this is possible fraud.
Discover the value of IBM Business Process Manager
WebSphere Business Events
© 2011 IBM Corporation
IBM Software
WBE BPM
Pattern #3: Use Outcomes of Previous Business Processes
15
Benefit: Ability to adjust logic on the fly based on past behavior
Investigate suspicious activity
Email Address Changed
International Transaction
Address Change
If email or address change and more than 2 international transactions, this is possibly suspicious.
These transactions were validIf email or address
change and more than 4international transactions, this is possibly suspicious.
Discover the value of IBM Business Process Manager
WebSphere Business Events
© 2011 IBM Corporation
IBM Software
WBEBPM
Pattern #4: Cross-Process Correlation
16
Benefit: Better responsiveness and visibility into existing business logic
Initiate a new process
Loan Approval Started
If more than 20 approvals for same branch are still pending after 10 days, need to escalate.
Discover the value of IBM Business Process Manager
WebSphere Business Events
© 2011 IBM Corporation
IBM Software
Why Embed Rules into a BPM Process?
17
Application Decision point examples
17
Allows the behavior of the processes to be configured dynamically : Decision points provide variability
People
Assigning a task to a human in a workflow
Processes
Automating simple decisions within a business process
Documents
Filing documents received in a mail client
Applications Data transformation in an ETL process
Authorization checks in a web application
Validating data entries
Personalized content retrieval
Routing to a particular service according to a SLA.
Discover the value of IBM Business Process Manager
WebSphere ILOG BRMS
© 2011 IBM Corporation
IBM Software
18
Using the Right Tools for Different Types of Rules
Credit riskrulesCredit riskrules
Vendor eligibilityVendor eligibility
ILOG BPM
Process-specific SLA / Escalation rules
BPM
In business process solutions …
Process-specific decision table
Sophisticated, managed policies
External business event
Discover the value of IBM Business Process Manager
WebSphere ILOG BRMS
© 2011 IBM Corporation
IBM Software
19
Not All “Rules” Are Created Equal
Rules Types Rule ExamplesWhere are
Rules Defined?
Right Tool
Business Event Stream Pattern-Match
Event pattern: person on the CIA watch list, purchases chemicals , purchases a one-way plane ticket, uses cash.
Event-stream specific
Business Events(CEP)
Process Flow / Task Assignment
Assign loan review task to the Underwriter with the lowest number of tasks-in-queue.
Process specific
BPM
Process Monitoring (SLAs)
Trigger notification / process when “Response Time” KPI for Final Approval task exceeds maximum threshold value.
Process specific
BPM
Critical, Complex Business Decisions
and Policies
Retail merchandise planning & optimization. Vendor selection. Drug interactions. Loyalty programs. Fraud detection. Best pricing.
Decoupled from
applicationsILOG
Discover the value of IBM Business Process Manager
WebSphere ILOG BRMS
© 2011 IBM Corporation
IBM Software
BPM, BRMS & BEP/CEP
BRMSBPM CEP/BEP
Business Process Management Suite
Decision Management
20 Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
21
Rule DesignerEvent Designer
Decision Center Console
Rule Solutionsfor Office
Decision Center for Business Space
DesignDesignDesign
ManagementManagementManagement
WebSphere Operational Decision Management
WebSphere Decision Center
Decision ArtifactsVersioning
Access and Control
Repository
RuleExecution
RuleExecution
EventExecution
EventExecution
DecisionMonitoringDecision
Monitoring ConnectorsConnectors
WebSphere Decision Server
Define
Deploy
Update
Measure
Visibility & Visibility & GovernanceGovernance
WebSphere Operational Decision Management – Leveraging BRMS & BEP/CEP
Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
Project delivery – How is it done?
22 Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
How Does IBM Help You Get StartedDiscover - Pilot - Project - Program
Discovery Workshop
Quick Win
Pilot
Solution Implementation
Project
Business Transformation
Program
Enablers broaden your capability and drive Self-Sufficiency
Proven path to realize fast value, foster BPM adoption and create transformational impact
On-Demand Consulting AssistanceSolution
CheckpointsSolution
MentoringTraining
COE Design/ Execution
Program
Jour
ney
Sta
ge Succeed with an Initial Project
Establish a Program
Adopt withinLOB/Enterprise
Identify Business Challenge & Value
23 Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
Ramp-up Self-Sufficiency
Accelerate Initial Project Success
Turnkey Delivery
CustomerOwns Delivery
IBM Owns Delivery
What is Your Delivery Strategy? You decide !!!Flexible engagement options ensure success in your preferred delivery model.
Teach my People
Deliver the Solution
• Quick Win Pilot
• Training• Mentoring• On Demand Consulting
• Solution Implementation• COE Design/Execution• Business Transformation
Start Here
24 Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
Process Improvement
Processes
Dec
isio
ning
Process Integration
Process
& Decis
ions
Process ManagementDec
isio
n M
anag
emen
t
Dec
isio
n A
utom
atio
n
Process Improvement
Discovery Workshop
Assess Your Process RequirementsBegin by identifying the fastest path to a tangible “quick win” for the business
Quick Win Pilot
25 Discover the value of IBM Business Process Manager
© 2011 IBM Corporation
IBM Software
26 Go to 'View > Header and Footer' to change this footer text to the event title
We appreciate your feedback. Please fill out the survey form in order to improve this educational event.
SIMPLIFIED CHINESEHINDI JAPANESE
ARABICRUSSIANTRADITIONAL CHINESE TAMIL THAI
FRENCH
GERMAN
ITALIAN
SPANISH
BRAZILIAN PORTUGUESE