Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved
Measuring What Matters for Companies and Teams
Prepared by:Julie Holmes Director of [email protected]
I Spy Some Rubbish KPIs
@julie_m_holmes
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved
• Clearly articulate strategy and goals• Identify and articulate KPIs for those goals• Ensure KPIs address all angles of a goal• Be prepared to spot and avoid “rubbish” KPIs
Presentation OverviewPeople in business spend hours every day creating, vetting and reviewing REPORTS and ANALYTICS. These same people will tell you that they don’t even know if what they are monitoring is actually the right focus. In this educational session analytic experts will share how to clearly identify and articulate goals, identify steps to create meaningful metrics and provide warnings on the common pitfalls for metrics and KPIs. This session is ideal for anyone interested in making more effective data-driven decisions at a personal, team or company level. This session is part of the “Measuring What Matters” series.
At the end of this session you will:
Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved
KPIs(Key Performance Indicators)
3
Business Critical
Tied to Strategy Measurable
Action Driving Unambiguous
Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved
10 Tips to Avoid Rubbish KPIs
4
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#1 Understand WHY You Measure Performance
Common Conversations
Replicate, Manage, Refine, Acknowledge
Focus
Direct Behavior
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#2 Understand Risks of Poor Measurement
Wrong Measures = Wrong Actions
Confuse Employees
Measurement for Rewards?
Cheating
Measuring Too Much
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#3 Create a Climate for KPIs
Stick or Carrot
Sense of Ownership
First Stop for Status
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#4 Select the Right Measures
Start with the Destination
Important is a Finite Resource
Action Driving
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#5 Efficiency vs Effectiveness
Efficient • Doing Things Right
Effective • Doing The Right Things
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#6 Lead, Lag and Everything In-between
Work Backwards
from the ResultIns and Outs
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#7 Measuring the Immeasurable
If It Matters, Measure It Ask Questions Qualitative vs
Quantitative
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#8 Use a Framework to Start
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#9 Set Goals & Use Planning
Measuring Without a Goal
Is “Dumb”
Reassess and Roll
Have Goals and BHAGs
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
#10 Connect People Emotionally to Goals
Connect Measures to
People You Serve
Connect Employees to
People You Serve
Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes
You’re right! This is fascinating!Interested in learning more about getting from Data to Information and Information to Insight?Interested in Hubble? Learn more about Hubble for Business Performance Management. – Visit our website or talk to one of us. www.gohubble.com
Interested in KPIs, Dashboards and stuff?Stop by and give me your email address (or use the next POLL) and I’ll make sure you are invited to our upcoming webinar series.
Want to get invited to my TED talk (someday)?Better connect with me on LinkedIn, follow me on Twitter or buy me a drink at the bar. [email protected]