INFORMATION SYSTEMAT
We are ACE ADDICTSAditi Gupta
Sneha Bhagat
Ruann D’Cruz
Himanshu Challani
Rahul Sancheti
Manoj Jain
Table of Contents• Mission Statement
• Introduction of Hypercity
• Components of Information System
• Environment
• IPO
• System and Sub-systems
• Management Hierarchy
• TPS
• MIS
• DSS
• Future Prospects
• Limitations and Solutions
MISSION STATEMENT
• To understand the practical uses and application of Information Systems in the Retail Sector, using Hypercity as a case study.
INTRODUCTION OF HYPERCITY HyperCITY Retail (India) Pvt. Ltd. is part of the
K. Raheja Corporation group, a leader in the Indian retail sector
‘Its an Organized Retail Outlet which serves a plethora of products at affordable rates’
HyperCity Retail has seven stores across the country and a central Distribution Centre at Vadape, near Bhiwandi, Maharashtra
Computer-Based Information Systems
The Components of a Computer-Based Information System
Components of ISData: Products, quantities, vendor name, batch,
production dateInformation: Data when organized, gives the
correct information of balance of inventoriesKnowledge: Helps the different departments to
make decisionsHardware: Computers, bar-coders, CCTV, point of
saleSoftware: Merchandise Management System
(MMS) of JDA working on IBM’s system, Microsoft Windows
EnvironmentCustomers
Competitors
Suppliers
Government
Financers
IPO MODEL
INPUT PROCESS OUTPUT
CustomersEmployeesStockInfrastructure
Buying InventoryBar-codingInventory ControlStackingShelvingUpdating current prices & displays with discountsBilling and check out price
BillsSalesProfitCustomer Satisfaction
Feedback
Systems & Sub-systems
Distribution Centre
Thane AmritsarJaipurBangaloreMaladVashiHyderabad
Employees Customers
Call CenterCheck outIT roomCustomer Service DeskMarketingHRAccountsSales
Consumer Durable
FMCG
ElectronicFashionSportsFurnitureToys & Stationery
PerishableNon-Perishable
Management Hierarchy
GENERAL MANAGERDEPUTY GENERAL MANAGER
SERVICE OPERATION MANAGER
SERVICE MANAGERTRAINEE SERVICE MANAGER
TEAM LEADER
TRAINEE TEAM LEADERSALES ASSOCIATE
DSS
MIS
TPS
Transaction Processing System (TPS) TPS is an organized collection of people, procedures, software, databases, and devices used to record completed business transactions
Used to facilitate customer transactions and other routine business processes record keeping
It's output is input to the other system like MIS
Mainly used by lower level management
TPS in HyperCITY
POSTerminal
POSTerminal
TerminalFile
TerminalFile
ProductProcessing
System
ProductProcessing
System
InventoryFiles
InventoryFiles
DepartmentSales Files
DepartmentSales Files
CustomerMakes aPurchase
CustomerMakes aPurchase
MasterFiles
MasterFiles
What is MIS?"Management Information System" provides
managers with information about sales, inventories, and other data that would help in managing the enterprise
MIS is a planned system of the collection, processing, storage and dissemination of data in the form of information needed to carry out the management functions
Makes use of raw data available from TPSMiddle level management analyzes dataHelps in preparation of Reports for general and
specific purposesProvides evidence and supports decision making
Management Information System
MIS IN HYPERCITY
With respect to INTERNAL INFORMATION
With respect to EXTERNAL INFORMATION
Source of Information : Data from TPS Source of Information : Survey and Market Analysis
Departments involved: Marketing, Finance, HR, Operations
Departments involved: Marketing
E.g. Performance of a product in terms of sales, employee performance.
E.g. Performance of competitors, customer grievances
Decision Support System (DSS)A decision is a judgment. It is a choice between
alternatives. It is rarely a choice between right and wrong. It is at best a choice between “almost right” and “probably wrong”. – Drucker
Requirement of Top level management
Helps in decision-making
Decisions are not taken in isolation
Information source : MIS
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Decision Support Systems (DSS)
DSS in HyperCITYSteps in Decision making for expansion: Define the situation/ problem
Searching for potential alternatives
Comparing & evaluating alternatives
Select the best alternative
Implementing decisions
Follow-up & control
Future prospectsJumping on to the retail revolution bandwagon this time is
Hypercity, the K. Raheja Group-promoted hypermarket chain that is all set to go on a major expansion spree with an investment of almost Rs 300 crore.
More outlets : "We are planning to open a total of 20 Hypercity outlets ," said Mr. Andrew Levermore, CEO, and Hypercity Retail (India) Pvt Ltd. On investments required to set up the 20 outlets, Mr. Levermore said that each outlet required around Rs 15 crore, over and above the real estate costs.
At present, the retail chain has one 1.2 lakh sq. ft outlet in Mumbai, and its expansion plans also include opening outlets in cities such as Lucknow and Aurangabad, apart from tier-1 cities such as Delhi.
LIMITATIONS & SOLUTIONS
Manual errors in billing leading to error in stock
Credit card transaction not secure
No updates from server
Proper training should be given to employee
ID proof of the customer Regular updates should be done so as to avoid confusion
Limitations Solutions
Systems Development
Conclusion