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Replacement Parts Pros How to… Access the site
RPP is accessed through My Apron under MET Tools or by entering the following website address in your browser: www.replacementpartspros.com(met.replacementpartspros.com is the MET version).
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The RPP home/login page is shown below:
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1. These are the login
fields. Enter your
assigned login or the
generic store login.
Please note that the
password field is case
sensitive.
2. These links allow you to
establish an account or
troubleshoot login
issues
3. RPP “How To” manuals
are available for
viewing or downloading
4. 24/7 customer service is
provided through the
support email address.
Generic Store Login: All stores have been assigned a generic login in the
following format:Email: STRXXXX Password: STRXXXX (i.e. Store 234 = STR0234 in both fields)
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Replacement Parts Pros… The Navigation Page
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RPP Message Board and Navigation Page:
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The Message Board on the login page contains important information from suppliers
and is regularly updated with new alerts and helpful tips.1.
When logging in the first time, select
the default store. This will eliminate
additional address verification steps
in the checkout process. In addition, it
will automatically populate the section
of the message board that provides a
store order history summary. You can
change your store at any time using
the same process.
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3. The search tools are located at the top of all website pages. The search
field or the Browse function can be used to locate products and parts.
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Replacement Parts Pros
How to… Order Parts
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1. To view an item and order parts, enter the SKU #, Model #, UPC or key word in the
search box and press enter . The Browse drop-down menu can also be used to view
everything available under a product category or manufacturer.
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Example: Output
after inputting a
SKU number in
the search field:
Example:
Output after
selecting a
manufacturer
from the browse
drop-down
Once a search criteria is input or the category is selected , the website will bring up
matching products:
Replacement Parts Pros
How to… Order Parts (cont.)
5Clicking on one of the products will bring up the page with product details and
orderable parts .
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Select either the schematic or parts list tab to view the available parts in the desired
format. Use the drop down
boxes to select the
order quantity for
each needed part.
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4. Click “add to cart” after selecting
the quantity for each item.
5. Continue ordering parts for additional products/categories/departments or go to the
Shopping Cart to complete the order. The cart is accessed by clicking the icon in the
upper right corner of the screen.
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Replacement Parts Pros
How to…Check Out
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Steps to “check out”:
1. Verify/update the “Ship To” name associated with the order.
2. If additional information is required by the manufacturer (i.e. grill serial numbers), the field
will be located in the upper right corner. It should be populated for the item specified to
avoid delays.
3. Any comments regarding the order can be typed in the comments box. This information will
transmit to the manufacturer and will be included on reports and order confirmation emails.
4. Click on/select the green oval if this is an MET order. This will alert the supplier to use the
correct MET labels/tape, and the package will be held in the MET area of the store.
5. The EZ find and Bay Number fields are optional fields. This information is included on
reports and confirmation emails.
6. An option must be selected from the parts usage drop-down box under each part to
complete the order.
7. The quantity can be changed or the item can be deleted off of the order.
8. The “Update” button will save all selections, and the “Checkout” button will advance the
website to the final confirmation screen.
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The final step is to complete the order by clicking the “Confirm Order and Submit” button. The
order can still be modified by selecting the “Edit” button.
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RPP Shopping Cart and Checkout Process:
Replacement Parts Pros
How to…Confirm an Order
Confirmed orders will transmit to the applicable manufacturer’s order queue for fulfilling, and
an email confirmation is sent to the email address associated with the account. As each item
is updated by the manufacturer(s), status notification emails are sent.
Orders Requiring Approval:
Orders for some RPP items (i.e. pod displays and full door displays) require approval from
the DEM.. Orders for these items will remain in “Waiting for Approval” status until approved.
The DEM will receive an email to approve or deny the request:
The associate that placed the order will receive an email confirmation once the order is
approved or denied by the DEM. If approved, the order will update to “pending” status and
transmit to the manufacturer’s order queue.
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User account information is accessed through the account icon in the top right hand corner of any RPP page:
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Replacement Parts Pros
Account Information
1. Viewing the Order Summary and Order Detail pages:
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Clicking “show all orders” will generate a summary list of all orders placed under the account
used to log in. If one order is selected, the details of that order be shown . The detail page
contains the current status of each item and applicable tracking information. A QR code is
assigned to each order and allows for simplified future follow up.
Order Summary
Order
Detail
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Replacement Parts Pros
Account Information (cont.)
2. Updating Account and Password Information:
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The account menu contains a link to update the information for the account used to log in.
The account name, business phone number, and password can be updated. Once the
3. Log Out: - Click the green button to log out.
The account name, business phone number, and password can be updated. Once the
new information is entered, the “submit” button should be clicked to save the changes.
Changing Account Information:
Changing Account Password:
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Replacement Parts Pros
Help and Tools
The help/tools menu is located at the top center of any RPP Page:
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1. Contact Us:
Clicking “Contact Us” brings up a form to send messages or requests to our support team.
Messages sent through this link or through the support email address
([email protected]) are checked and answered daily. Common issues and
FAQs are also listed on this page.
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Replacement Parts Pros
Help and Tools (cont.)
2. Reports
2The Store Order History Report shows all orders placed for a
specified store and date range. If one of the orders are selected .
Further order detail can be brought up by clicking on the order id
on any line. A printer friendly version is available by clicking the
button at the bottom of the screen.
Store Utilization Reporting allows Home Depot management to view or download a summary
of the number of parts ordered by department for a designated division, region, district or store.
30, 90, or 365 day snapshots can be selected. Histogram and Dot graphs are also available.
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Replacement Parts Pros
Help and Tools (cont.)
3. Manuals and Guides
Manuals and guides for select products are also available within
the Help Menu. Browse by department and then vendor to locate a
specific manual.
Once a manual or guide has been located, click on the file name
for viewing or printing.