Professional ResilienceHow to Keep Winning when the Rules Keep Changing
Jude Gladstone Cade Professional Women’s Group,
Women’s Club of Costa Rica, San Jose April 18, 2015
We promised …
Tools for developing emotional resilience at work
Understand how negative emotions reveal blocked passions
Reclaim positive feelings and take action with new clarity
Emotional Intelligence
1995. Daniel Goleman wrote Emotional Intelligence
Leaderly qualities of intelligence, toughness, determination, vision insufficient
Truly effective leaders have emotional intelligence
Self-awareness, self-regulation, motivation, perspective/empathy, social skills.
Professional Resilience = Emotional Resilience = Emotional Intelligence
EQ
Emotions in Our Body
The study published online Dec. 30. 2013 in the journal Proceedings of The National Academy of Sciences.
Emot
iona
l Int
ellig
ence
Inve
ntor
y
Rate
you
rsel
f on
the
follo
win
g qu
aliti
es.
5 =
Exce
llent
. 4
= G
ood
. 3
= O
k.
2 =
Less
Tha
n O
K. 1
= R
eally
Bad
.Q
ualit
ies
& Ch
arac
teris
tics
Ratin
g
1Se
lf Aw
aren
ess.
Obs
ervin
g yo
urse
lf an
d re
cogn
izing
you
r fee
lings
; hav
ing
a vo
cabu
lary
for f
eelin
gs; k
now
ing
the
rela
tions
hip
betw
een
thou
ghts
, fe
elin
gs, a
nd a
ctio
ns.
2Pe
rson
al D
ecis
ion-
Mak
ing.
Exa
min
ing
your
act
ions
& k
now
ing
thei
r co
nseq
uenc
es; k
now
ing
if th
ough
t or f
eelin
g is
rulin
g a
deci
sion;
app
lying
th
ese
insig
hts
to s
uch
issue
s as
add
ictiv
e or
obs
essiv
e b
ehav
ior.
3M
anag
ing
Feel
ings
. M
onito
ring se
lf-talk
to c
atch
neg
ative
mes
sage
s su
ch
as in
tern
al p
ut-d
owns
; rea
lizin
g w
hat i
s be
hind
a fe
elin
g (th
e hu
rt th
at
unde
rlies
ang
er);
findi
ng w
ays
to h
andl
e fe
ars
and
anxi
etie
s, a
nger
, and
sa
dnes
s.
4H
andl
ing
Stre
ss.
Lear
ning
the
valu
e of
exe
rcise
, gui
ded
imag
ery,
rela
xatio
n m
etho
ds, c
onte
mpl
atio
n, re
flect
ion,
pra
yer.
5Em
path
y. U
nder
stan
ding
oth
ers’
feel
ings
& c
once
rns
and
taki
ng th
eir
pers
pect
ive; a
ppre
ciat
ing
the
diffe
renc
es in
how
peo
ple
feel
abo
ut th
ings
.
6C
omm
unic
atio
ns.
Talk
ing
abou
t fee
lings
effe
ctive
ly —
bei
ng a
goo
d lis
tene
r and
que
stio
n-as
ker;
dist
ingu
ishin
g be
twee
n w
hat s
omeo
ne d
oes
or
says
& y
our o
wn
reac
tions
or j
udgm
ents
abo
ut it
; sen
ding
I m
essa
ges
inst
ead
of b
lam
e.
7Se
lf-D
iscl
osur
e. V
alui
ng o
penn
ess
and
build
ing
trust
in a
rela
tions
hip;
kn
owin
g w
hen
it’s
safe
to ri
sk ta
lkin
g ab
out y
our p
rivat
e fe
elin
gs.
8In
sigh
t. Id
entif
ying
patte
rns
in y
our e
mot
iona
l life
and
reac
tions
; re
cogn
izing
sim
ilar p
atte
rns
in o
ther
s.
9Se
lf-Ac
cept
ance
. Fe
elin
g w
orth
whi
le &
see
ing
your
self
in a
pos
itive
light
; re
cogn
izing
you
r stre
ngth
s &
wea
knes
ses;
bei
ng a
ble
to la
ugh
at y
ours
elf.
10Pe
rson
al R
espo
nsib
ility
. Ta
king
resp
onsib
ility;
reco
gnizi
ng th
e co
nseq
uenc
es o
f you
r dec
ision
s &
actio
ns, a
ccep
ting
your
feel
ings
&
moo
ds, f
ollo
win
g th
roug
h on
com
mitm
ents
.
11As
sert
iven
ess.
Sta
ting
your
con
cern
s an
d fe
elin
gs w
ithou
t ang
er o
r pa
ssivi
ty.
12G
roup
Dyn
amic
s. C
oope
ratio
n; k
now
ing
whe
n &
how
to le
ad, w
hen
to
follo
w.
13C
onfli
ct R
esol
utio
n. U
nder
stan
ding
the
othe
r’s v
iew
; dia
logu
e sk
ills to
ne
gotia
te A
ll Win
sol
utio
ns.
Base
d on
info
rmat
ion
publ
ished
by
Ston
e &
Dill
ehun
t, Se
lf Sc
ienc
e: Th
e Su
bjec
t Is M
e, G
ood
Year
Pub
lishi
ng, 1
978.
Negative Emotions Are Blocked Passions
Anger Joy
Sadness Gratitude
Fear Love
The Amygdala HiJack
Professional Resilience Emotional Intelligence
Self-Awareness - Different kinds of Feelings
Self-Regulation — Amygdala Hijack
Perspective — Using the 4 Quadrants
Perspective
http://www.dailyevolver.com/a-primer-on-integral-theory/
Taki
ng M
ultip
le P
ersp
ectiv
esC
halle
nge:
Dat
e:
Refl
ectio
ns
Idea
s fo
r mov
ing
forw
ard
Base
d on
mat
eria
l pub
lishe
d at
http
://w
ww.
daily
evol
ver.c
om/a
-prim
er-o
n-in
tegr
al-th
eory
/, Ap
ril 2
015.
How did we do?
Tools for developing emotional resilience at work
Understand how negative emotions reveal blocked passions
Reclaim positive feelings and take action with new clarity
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