Herman Miller, Inc. Moving Maximo to Cloud Nine
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Brian Swanson Senior IT Analyst, Herman Miller, Inc. Mark Cegielski Strategic Account Executive CFI, LLC
• Who is Herman Miller
• Maximo Journey to the Cloud
• Choosing the Right Partner
• Project Scope
• Benefits
• Lessons Learned
• Questions
Agenda
• Established in 1923
• Headquartered in Zeeland, Michigan
• Publicly held company with worldwide operations
• Manufacturing facilities located in United States, China and United Kingdom
• Fiscal 2015 revenues exceeded $2.6 billion
About Herman Miller, Inc.
IBM Maximo Journey at Herman Miller
1990’s • Purchased as a standalone Maintenance Management application
2000 • IT made Maximo a Corporate solution
2001 • Hired full time Systems Analyst • Upgraded from version 3 to 4
2002 • MIG Integration to Oracle Financials
2003 • Added Corporate Tooling Tracking
Journey (Cont.)
2004 • Added Quick Pick Application
2005 • Added Syclo Handheld Application • Integrated Business Objects reporting
2009 • Migrated from 4.1.1 to version 6 • Replaced Quick Pick with Custom Java Solution
2010 • Moved all Oracle iProcurement users to Maximo • Maximo became a full SOX application
2012 • Moved Maximo to a hosted Cloud solution • Upgraded to version 7.5.0.1
Journey (Cont.)
2013 • External Interface to EM Services
2015 • Interface to Infor LN, Replaced Oracle Financials • Upgraded to version 7.6
2016 • Replacing Notes PR Approval process using Maximo internal tools
Maximo Functions Deployed
• Assets
• Inventory
• Purchasing
• Assets
• Job Plans
• PM’s
• Email Listener
How is Maximo used at Herman Miller
• Workflow
• Scheduler
• Email Listener
• MIF Integration
• Automation Scripts
• Custom Java Classes
• Sarbanes–Oxley
• The bill, which contains eleven sections, was enacted as a reaction to a number of major corporate and accounting scandals, including those affecting Enron, Tyco International, Adelphia, Peregrine Systems, and WorldCom
• Top management must individually certify the accuracy of financial information
• Signed into law by George W. Bush in 2002
• Separation of duties between system admin & developer
• Audits performed semi-annual for user access (Internal & External)
• Audits performed annually for change management (Internal & External)
SOX Compliance
IT Strategy
• Rationalize our application and infrastructure environment to increase cost optimization and efficiencies
• Move to a ‘cloud computing’ application delivery model for both enterprise and desktop applications allowing for greater flexibility and a variable cost model
• Focus IT resources on initiatives that help grow the business
Why Move to the Cloud?
• Not considered a core competency at HMI
• Critical application supported by a single HMI System Analyst
• Limited knowledge and expertise on HMI Infrastructure team
• Avoid hiring additional Maximo FTE’s at HMI
• HMI hardware was approaching end of life
• Hosting would provide infrastructure to support mobile
• Receive upgrade assistance from hosting provider
Why Host Maximo?
• IBM Preferred provider
• Proven track record
• Application knowledge and experience
• Strong customer references
• Compatible corporate culture
• Adaptable
Hosting Partner Selection
IBM “AAA” Premier Business Partner
Extensive IBM Maximo & TRIRIGA knowledge & experience
Exclusive focus in Real Estate & Facilities Management • Over 2.5 billion sq. ft. client implementations
Comprehensive Service Offerings include: • Hosting / Cloud / Software-as-a-Service Solutions • Strategic Consulting Services • Technology Implementations • Support Services
Choosing the SMARTER PARTNER
• Hosted application needed to support all MRO activities, Asset Management, Indirect Procurement, Tool Crib Inventory Management and IT Procurement
• Enterprise-wide move to a hosted environment
• Integration of custom mobile RF inventory system
• Solution needed to be SOX compliant
• Integrations with other internal systems
• Included software upgrade
Project Scope
CFI
Internet
CFI RouterHMI
Router
IPSECVPN
HMI
HMI DMZFirewall
Herman Miller / CFI Network Configuration
` ` `
Maximo users
Internet
` ` `
Maximo users
HMI Servers
HM MainFirewall
NAT
A
BCD CFI
Firewall
HMIAPP10.0.4.24
WebserverWebsphere
Services SFTP over VPN
Operating SystemWindows 2k8 Server
HMIDB10.0.4.22
Scripts Daily Backup
HMI Password Review Email
Database Application Oracle 11g Database Server
Operating SystemWindows 2k8 Server
CFI Network
HMI Network
APPLICATION DATABASE
• Re-deployment of internal IT infrastructure resources
• Maximo resources able to focus on bringing value to the business
• Stable annual budget for the term of the hosting contract
• Faster support resolution on IBM software issues
• Immediate business value from upgrading to v.7.5
• Cost awareness = better ROI business decisions
Benefits Realized
• Know what problem are you trying to solve
• Moving to the cloud may add complexity
• Involve Network and Security resources early in in the project
• Spend time up front on contract details
• Have a defined cloud strategy and checklist
• Choosing the right partner is critical
Lessons Learned