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Jamil L. White (Bar No. 244028) Michael D. Maloney (Bar No. 208297) LOUIS I WHITE 5600 H Street, Suite 100 Sacramento, Califomia 95819 Telephone: (916) 594-7241 Facsimile: (916) 594-7247
Attomeys for Plaintiff MARSHA SCRIBNER
FILED ; N D O R S E D
2012 JUL-5 PH |:06
SACRAMENTO COURTS DEPT #53 #54
IN THE SUPERIOR COURT OF THE STATE OF CALIFORNIA
COUNTY OF SACRAMENTO
MARSHA SCRIBNER, an individual;
Plaintiff,
V.
CALIFORNIA LOAN SERVICING, LLC, a business entity; FRANK YAN, an individual; JAMES SALONDAKA, an individual; SOME MORTGAGE BANKERS, INC., a business entity; BANK OF AMERICA, a business entity; and DOES 1 through 100, inclusive,
Defendants.
Case No.: 34-2012-00119413
First Amended Complaint for Damages and Equitable Relief for:
1. Fraud 2. Breach of Fiduciary Duty 3. Negligence 4. Violation of Cal. Bus. & Prof. Code
§17200 et seq. 5. Negligent Misrepresentation 6. Intentional Infliction of Emotional
Distress
Demand for Jury Trial
PRELIMINARY ALLEGATIONS
1. MARSHA SCRIBNER ("Plaintiff') is the victim of fraudulent activities committed by her
lender and brokers in connection with a residential mortgage loan fransaction ("Loan"). Although
Plaintiff has diligently met her obligations relating to the Loan, she continues to suffer damages
relating to the fraudulent activities of her lender and broker.
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1 FIRST AMENDED COMPLAINT
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2. Plaintiff is the rightfiil owner of real property located in Sacramento County and
commonly known as 8822 BREAKER POINT COURT, ELK GROVE, CA 95758 ("Property").
Venue is therefore proper in Sacramento County.
PARTIES
3. At all times relevant. Plaintiff was and is an individual residing in the State of Califomia,
County of S acram ento.
^ 4. Plaintiff is informed, believes, and thereon alleges, that at all times mentioned herein,
8 CALIFORNIA LOAN SERVICING, LLC ("CAL-LOAN") is a diversified financial marketing
9 and/or services corporation engaged primarily in residential mortgage banking, loan servicing,
10 and/or related businesses. CAL-LOAN is believed to be a residential mortgage broker who
11 falsely induced Plaintiff into refinancing her home. Plaintiff is informed and believes, and thereon
12 alleges, that at all times mentioned herein, CAL-LOAN is a limited liability corporation regularly
13 conducting business in the State of Califomia.
14 5. Plaintiff is informed, believes, and thereon alleges, that at all times mentioned herein,
12 Defendant FRANK YAN ("YAN") was the broker, employee, agent and/or representative of
Defendant CAL-LOAN who solicited Plaintiff to refinance her loan. Plaintiff further alleges that
YAN was one of two brokers who misrepresented the terms of the Loan. Defendant YAN held
himself out to Plaintiff as the broker, representative, and employee of Defendant CAL-LOAN,
and was acting within the course and scope of that employment when he came into contact with
Plaintiff and negotiated the Loan at issue. Plaintiff is informed and believes, and thereon alleges,
that at all times mentioned herein, Defendant YAN was and is an individual residing in the State
of Califomia.
6. Plaintiff is informed, believes, and thereon alleges, that at all times mentioned herein.
Defendant JAMES SALONDAKA ("SALONDAKA") was one of two brokers, employees,
agents and/or representatives of Defendant CAL-LOAN, who misrepresented the terms of the
25 Loan to Plaintiff Defendant SALONDAKA held himself out to Plaintiff as the broker,
26 representative, and employee of Defendant CAL-LOAN, and was acting within the course and
27 scope of that employment when he came into contact with Plaintiff and negotiated the Loan at
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2 FIRST AMENDED COMPLAINT
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issue. Plaintiff is informed and believes, and thereon alleges, that at all times mentioned herein,
Defendant SALONDAKA was and is an individual residing in the State of Califomia.
7. Plaintiff is informed and believes, and thereon alleges, that at all times mentioned herein,
SOME MORTGAGE BANKERS, INC. ("SOME") is a diversified financial marketing and/or
services corporation engaged primarily in residential mortgage banking, loan servicing, and/or
6 related businesses. Defendant SOME is believed to be the residential mortgage lender who
7 originated PlaintifPs residential Loan. Plaintiff is informed and believes, and thereon alleges, that
8 at all times mentioned herein, Defendant SCME is a corporation regularly conducting business in
9 the State of Califomia. Defendant SCME is believed to have assigned, sold, and/or transferred its
10 interest in the loan to Countrywide Home Loans.
] 2 8. Plaintiff is informed and believes, and thereon alleges, that at all times mentioned herein,
Y2 BANK OF AMERICA ("BOFA") is a diversified financial marketing and/or services corporation
J2 engaged primarily in residential mortgage banking, loan servicing, and/or related businesses.
Plaintiff is informed, believes, and thereon alleges that, in July 2008, BOFA purchased
Countrywide Home Loans, thereby acquiring Countrywide Home Loans' interest in Plaintiffs
Loan.
9. Plaintiff is ignorant of the tme names and capacities of the Defendants sued herein under
the fictitious names Does 1 through 100, inclusive, and Plaintiff will amend this complaint to
allege such names and capacities at such time when they are ascertained. Each fictitiously named
Defendant is responsible in some manner for the v^Tongfiil acts complained of herein.
10. Plaintiff is informed, believes, and thereon alleges that at all times herein mentioned, each
Defendant was acting as the agent, servant, employee, partner, co-conspirator, and/or joint
venturer of each of the remaining Defendants. Each Defendant was acting in concert with each
remaining Defendant in all matters alleged, and each Defendant has inherited any and all
violations or liability of their predecessors-in-interest. Additionally, each Defendant has passed
any and all liability to their successors-in-interest, and at all times were acting within the course
and scope of such agency, employment, partnership, and/or concert of action.
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FIRST AMENDED COMPLAINT
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STATEMENT OF FACTS
11. In or about January 2007, Defendant YAN, as broker, agent, and representative of
Defendant CAL-LOAN, solicited Plaintiff by phone to discuss refinancing the mortgage on
Plaintiffs Property.
12. After speaking to Defendant YAN, Plaintiff pursued refinancing her home loan with the
6 primary goal of consolidating her debts into a single payment. As such, at the direction and
7 counsel of Defendant YAN, Plaintiff decided to refinance the Property through CAL-LOAN.
8 Plaintiff relied on Defendant YAN's promises that she would receive the best interest rates and
9 loan available to her.
10 13. To this end. Plaintiff began working with Defendants YAN, SALONDAKA, and CAL-
11 LOAN (collectively, "BROKERS"). Defendants BROKERS held themselves out as qualified
j2 brokers representing Plaintiffs interests, and, as such, BROKERS owed Plaintiff fiduciary duties
2 including, but not limited to, the duty to disclose all terms and conditions of the transaction.
Instead, Plaintiff, through her tmst and reliance in BROKERS, was steered into executing an
unfavorable loan without the full knowledge of its terms.
14. Over the phone, Plaintiff provided Defendant YAN with the information he requested in
order to complete a Uniform Residential Loan Application ("URLA"). Plaintiff was subsequently
contacted by a second agent of CAL-LOAN, Defendant SALONDAKA, who continued
processing Plaintiff's loan application. As with YAN, SALONDAKA promised at all times to
protect Plaintiffs financial welfare through finding the best interest rates and loan available.
15. Plaintiff informed Defendants YAN and SALONDAKA that she wanted a standard, fixed
rate loan. Instead, BROKERS counseled Plaintiff that an interest-only loan would be in
Plaintiffs best interest, purportedly based on the ability to pay a lower monthly payment. Based
23 on the financial information provided by Plaintiff, BROKERS represented that the most favorable
24 loan Plaintiff qualified for was an adjustable interest-only loan at 6.375%. Defendants
25 BROKERS failed to disclose the negative aspects of this type of loan, including the inevitability
26 of much higher payments once the rate began to adjust. Instead, BROKERS represented to
27 Plaintiff that interest-only payments were the best option for Plaintiffs financial situation.
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4 FIRST AMENDED COMPLAINT
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16. Defendants BROKERS further represented to Plaintiff that she would be able to easily
obtain refinancing of the Loan in the fiiture. In reliance on the advice and purported expertise of
BROKERS, Plaintiff proceeded with the Loan transaction.
17. Prior to closing. Plaintiff did not receive a copy of any of the Loan documents to review.
Upon closing, a notary presented Plaintiff for the first time with the relevant documents. Plaintiff
6 is informed and believes, and thereon alleges, that an agent of CAL-LOAN instmcted that the
7 loan documents be back dated to disguise that they had not been provided earlier.
8 18. Neither Defendant YAN nor SOLONDAKA was present at closing. Instead, BROKERS
9 sent a notary to Plaintiffs place of employment who mshed Plaintiff through signing during a
10 break without any explanation of the documents and without sufficient opportunity to read the
11 paperwork prior to signing. As such. Plaintiff did not notice that the material terms of the Loan
j2 differed from those promised to her by Defendants BROKERS. As a result of Defendants'
j2 conduct, Plaintiff had neither knowledge nor reasonable opportunity to leam the tme terms of the
Loan.
19. On Febmary 20, 2007, Plaintiff executed a promissory note ("Note") and Deed of Tmst
("Deed") in favor of Defendant SCME. The Deed was recorded on February 28, 2007. The Deed
contains a provision for attomey's fees.
20. Plaintiff began making payments in accordance with the Loan, and Plaintiff has continued
to meet her obligations under the Loan.
21. In September 2010, Plaintiff became suspicious of the true nature of her loan after
receiving multiple solicitations from companies providing loan reviews. Based on these
suspicions, Plaintiff hired an independent consulting company to review her loan documents.
After this review was completed, Plaintiff learned for the first time the extent of Defendants'
fraudulent acts as described herein. Had Plaintiff been aware of Defendants' unlawrftil acts at the
24 time of closing, Plaintiff would not have executed the Loan. As such, discovery was delayed
25 until September 2010 equitably tolling the applicable statute of limitations.
26 22. The review revealed that Defendants BROKERS misrepresented and/or concealed the true
27 terms of the Loan. Specifically, YAN and SALONDAKA represented to Plaintiff that she would
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only be required to pay interest for the first five years. In actuality, Plaintiffs payments were
stmctured to apply to the interest for the first ten years.
23. Likewise, the review revealed that after five years Plaintiffs interest rate would adjust and
could increase up to 11.375%. Plaintiff was never provided with an interest or adjustment rate
schedule, and BROKERS never explained the significance of the adjustment or how it would be
6 calculated. Additionally, the impact of the adjustment on the total cost of the Loan was never
7 explained to Plaintiff.
8 24. At the time Defendants BROKERS procured the loan for Plaintiff, both YAN and
9 SALONDAKA expressly assured Plaintiff that they were acting in her best interests and
10 providing her with the best loan available. Defendants BROKERS knew, or should have known,
11 that their assurances regarding the nature of the loan were false and misleading.
22 25. In actuality, Defendants BROKERS received a greater commission or bonus for placing
22 borrowers in loans with relatively high yield spread premiums. As such, borrowers like Plaintiff
were steered and encouraged into loans with unfavorable terms that had a specified risk grade less
favorable than other risks for which the borrowers would have been qualified.
26. In addition. Plaintiff leamed for the first time through the review of her loan documents
that BROKERS had a substantial financial interest in pushing Plaintiff into the Loan in the form
of a yield spread premium. At no point in time did Defendants BROKERS disclose to Plaintiff
their financial interest in the Loan.
27. By the time Plaintiff refinanced in Febmary 2007, an imminent crash in the housing
market was widely expected. Defendants BROKERS knew or should have known that there was
a substantial risk that Plaintiffs Property value would decline in the years following this
refinance. As such, Defendants BROKERS knew or should have known that counseling Plaintiff
2- to refinance into a volatile loan would negatively affect Plaintiff
24 28. Likewise, said Defendants knew, or should have known, that their promises of refinancing
25 were false and misleading, inasmuch as they knew that the Loan was volatile and the market was
26 poised to change. As such, by representing that the Loan was in Plaintiffs best interests and
27 could be easily refinanced, Defendants BROKERS provided harmful and damaging advice to
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6 FIRST AMENDED COMPLAINT
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29. Furthermore, Defendant SCME knew, or should have known, that Defendant CAL-LOAN
and its agents. Defendants YAN and SALONDAKA, were engaging in fraudulent conduct.
Defendant SCME approved a loan application riddled with facial irregularities that would put
Defendant SCME on notice that Defendants BROKERS breached their fiduciary duties, and
thereby ratified the fraudulent conduct of Defendants BROKERS.
6 30. Defendants BROKERS fraudulently induced Plaintiff into executing a loan agreement
7 BROKERS knew, or should have known, that Plaintiff could not afford. Defendant SCME knew
8 about these misrepresentations, yet approved the loan and assented to the benefits of the loan.
9 Defendant SCME then assigned, sold, and/or fransferred its interest to Countrywide, which was
10 subsequently acquired by BOFA.
11 31. Plaintiff, in need of a more affordable mortgage payment, contacted Defendant BOFA on
22 or around May of 2011 to explore the loan modification options provided by BOFA.
22 32. On June 28, 2011, Plaintiff was informed by an authorized representative of Defendant
BOFA that BOFA would permanently modify her loan. Since that time and despite the
authorized representation that her permanent loan modification was forthcoming. Defendant
BOFA has continually reassigned her loan modification case from representative to
representative. These representatives have continuously stated to Plaintiff that her permanent
loan modification is in various states of the process. However, to date. Plaintiff has yet to receive
such a permanent loan modification. These authorized representatives include, but are not limited
to, "Chariotte," ".Johnny" (ID #2807), "Valerie," "Lauren" (ID #8203), "Jackie" (ID # 2910),
"Tara" (ID #8633), Linda Brown and Marlene Okolyta. Plaintiff is currentiy assigned to Ruben
Luna, an authorized representative of Defendant BOFA.
33. These misrepresentations of Defendant BOFA representatives has been done with the
2- intent to delay any proposed loan modification until Plaintiff has no choice but to discontinue
24 payments and fall behind on her mortgage payments.
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FIRST CAUSE OF ACTION 26 Fraud
(Against all Defendants)
34. Plaintiff incorporates all allegations of this complaint and re-alleges them as though they
were fiilly set forth herein.
7 FIRST AMENDED COMPLAINT
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35. Defendants conduct, as alleged above, constitutes fraud.
36. Defendants knowingly and recklessly made false and misleading statements that Plaintiff
relied on to her detriment and was damaged thereby.
37. Defendants BROKERS intentionally or recklessly misrepresented material facts.
Defendant CAL-LOAN, through its agents YAN and SALONDAKA, promised Plaintiff that it
6 would act in her best interests and secure for her the best loan available. Defendants BROKERS
7 fiarther promised that Plaintiff could later refinance the loan. These promises were false and
8 misleading.
9 38. Defendants BROKERS failed to disclose significant terms pertaining to the Loan.
10 Defendants concealed that Plaintiffs monthly Loan payments for the first ten (10) years would by
11 interest only. Likewise, Defendants failed to disclose to Plaintiff the tme interest schedule or
22 adjustment rate of the Loan, or the impact of these terms on the total cost of the Loan.
22 39. All of these representations and omissions made by Defendants BROKERS were false and
material, and these material representations and omissions were made with the knowledge of their
falsity or with reckless disregard for the tmth.
40. Defendants intended for Plaintiff to rely on these material representations and omissions,
and Plaintiff did rely on these representations when she put her faith on the purported expertise of
Defendants BROKERS and assented to the advice provided by Defendants BROKERS with
respect to the procurement of the Loan.
41. Plaintiff reasonably relied on said representations in signing the loan agreement and
making mortgage payments.
42. Defendant SCME encouraged and incentivized the fraud perpefrated by Defendants
BROKERS. As such, SCME ftirther perpetuated the fraud through its acceptance of the Loan
application and ratification of the fraud committed by BROKERS.
24 43. The conduct of Defendant BOFA, as alleged above constitutes fraud. Defendant BOFA's
25 authorized representatives knowingly and recklessly made false and misleading statements
26 regarding material facts including, but not limited to, BOFA's authorized representatives
27 informing Plaintiff that they would permanentiy modify her loan, when the actions of Defendant
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BOFA are in sharp confrast to that representation and is done with the intent of stringing along
Plaintiff until she becomes delinquent on her loan. Thereby creating an artificial default.
44. Defendant BOFA knew or should have known that refusing to consider Plaintiff for a
modification while she was current on their loan and then stonewalling Plaintiffs modification
inquiries for several months could create an insurmountable deficiency which Plaintiff would be
6 unable to pay on demand.
7 45. As a result of Plaintiff s reliance, she is entitied to actual damages including, but not
8 hmited to, loss of money and property including, but not limited to, losses through overcharges
9 and unlawfully unfavorable loan terms, incurred attorneys' fees and costs to save her home, a loss
10 of reputation and goodwill, destmction of credit, severe emotional distiess, loss of appetite,
11 fhisfration, fear, anger, helplessness, nervousness, anxiety, sleeplessness, sadness, and depression,
22 according to proof at trial but within the jurisdiction of this Court.
22 46. Defendants are guilty of malice, fraud and/or oppression, as defined in Califomia Civil
Code § 3294. Defendants' actions were malicious, willful, and in conscious disregard of the rights
and safety of Plaintiff in that the actions were calculated to injure Plaintiff. As such, Plaintiff is
entitled to recover, in addition to actual damages, punitive damages to punish Defendants and to
deter them from engaging in fiiture misconduct.
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17 SECOND CAUSE OF ACTION
^ 8 Breach of Fiduciary Duty 2 g (Against Defendants CAL-LOANS, YAN, SALONDAKA and SCME)
47. Plaintiff incorporates all allegations of this complaint and re-alleges them as though they 20
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were ftilly set forth herein.
48. Defendants YAN, SALONDAKA and CAL-LOAN represented themselves as qualified
mortgage brokers to Plaintiff and represented that they were acting in Plaintiffs best interests.
Plaintiff hired Defendants YAN, SALONDAKA and CAL-LOAN as her real estate broker. As
such, Defendants BROKERS acted on Plaintiffs behalf for the purpose of refinancing Plaintiffs
Property. Thus, Defendant YAN, SALONDAKA, and CAL-LOAN were all agents for the
Plaintiff by express and implied contract and by operation of law.
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49. Accordingly, Defendants YAN, SALONDAKA and CAL-LOAN each owed a fiduciary
duty to the Plaintiff to act primarily for Plaintiffs benefit, to act with proper skill and diligence,
and to refrain from making a personal profit at the expense of Plaintiff.
50. Likewise, as Plaintiffs agents, Defendants BROKERS owed Plaintiff a duty of loyalty
and a duty of fair dealing at all times.
6 51. Defendants BROKERS sold Plaintiff a loan which consisted of the refinancing of a
7 consumer loan. Plaintiff, at the direction of said Defendants, entered into the agreement because
8 BROKERS advised Plaintiff that they could get her the best deal and the best interest rates
9 available on the market.
10 52. Defendants BROKERS knew, or should have known, that these assurances were false and
12 misleading. As a brokerage firm and as Plaintiffs agents. Defendants BROKERS had a duty to
22 disclose all terms and conditions of the transaction. However, BROKERS failed to disclose
material terms affecting Plaintiffs interests.
53. Defendants BROKERS did not disclose that the Loan was interest only for the first ten
(10) years. Additionally, BROKERS did not disclose to Plaintiff the tme interest schedule or
adjustment rate of the Loan, or the impact of these terms on the total cost of the Loan.
Defendants BROKERS also failed to disclose the Yield Spread Premium they were paid for
placing Plaintiff in a high-risk loan.
54. Defendants BROKERS owed a fiduciary duty to Plaintiff to wam Plaintiff of the
propensities of the market in both the short and long term. Defendants BROKERS held
specialized knowledge of the housing market. As brokers, they are familiar with the housing
market, thus enabling them to proffer good, relevant advice. BROKERS knew, or should have
known, that a market crash was imminent. As such, Defendants had a duty to wam Plaintiff that
the housing market could "crash" at any moment, thus restricting Plaintiffs ability to refinance in
24 the future. Nonetheless, Defendants promised Plaintiff that she could refinance the loan.
25 55. As Defendants BROKERS proffered advice that they knew, or should have known, was
26 not in Plaintiffs best interest, Defendants breached their fiduciary duty to Plaintiff.
27 56. Defendant SCME encouraged and incentivized Defendants BROKERS' breach of their
28 fiduciary duties. Specifically, Defendant SCME aided and abetted Defendants BROKERS'
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breach of fiduciary duties because Defendant SCME knew, or should have known, that
Defendants BROKERS breached the fiduciary duties owed to Plaintiff. Defendant SCME could
have determined from loan documents provided for its review that the substantial terms were not
disclosed to the borrower.
57. In addition to knowing that Defendants BROKERS' conduct constituted a breach of
6 fiduciary duties. Defendant SCME substantially assisted and/or encouraged Defendants
7 BROKERS' breaches because SCME finalized the entire transaction, thereby ratifying
8 BROKERS' conduct.
9 58. Plaintiff has been damaged as a result of each Defendant's breaches, as indicated above.
10 Plaintiff is entitled to actual damages including, but not limited to, loss of money and property
21 including but not limited to losses through overcharges and unlawfully unfavorable loan terms,
22 incurred attorneys' fees and costs to save her home, a loss of reputation and goodwill, destmction
2 2 of credit, severe emotional disfress, loss of appetite, ti-usfration, fear, anger, helplessness,
nervousness, anxiety, sleeplessness, sadness, and depression, according to proof at trial but within
the jurisdiction of this Court.
59. Defendants consciously disregarded Plaintiffs rights, deliberately breaching the
irrespective fiduciary duties, showing willful misconduct, malice, fraud, wantonness, oppression,
and entire want of care, thus authorizing the imposition of punitive damages pursuant to
Califomia Civil Code § 3294.
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THIRD CAUSE OF ACTION 20 Negligence
(Against Defendants CAL-LOANS, YAN, SALONDAKA and SCME) 21
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60. Plaintiff incorporates all allegations of this complaint and re-alleges them as though they
were ftilly set forth herein.
61. As alleged above. Defendants BROKERS owed Plaintiff fiduciary duties to exercise
reasonable skill and care in performing their duties on behalf of Plaintiff. Defendants held
themselves out as skilled brokers and were required to possess professional real estate licenses.
62. Defendants BROKERS breached their duties to Plaintiff when they used their knowledge
and skills to place Plaintiff in an unfavorable loan.
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63. Defendants acted negligently by failing to disclose terms material to the Loan, by
representing to Plaintiff that refinancing would be readily available in the fiiture, and by failing to
wam Plaintiff of the potential risk that refinancing might not be available.
64. Defendant SCME acted negligentiy by promoting Defendants BROKERS' fraud and
breach of fiduciary duties, and by approving a loan that was originated in fraud.
65. As a result of Defendants' negligence, Plaintiff has been damaged and is entitled to actual
damages including, but not limited to, loss of money and property including but not limited to
losses through overcharges and unlawftilly unfavorable loan terms, incurred attomeys' fees and
costs to save her home, a loss of reputation and goodwill, destmction of credit, severe emotional
disfress, loss of appetite, finisfration, fear, anger, helplessness, nervousness, anxiety, sleeplessness,
11 sadness, and depression, according to proof at trial but within the jurisdiction of this Court.
FOURTH CAUSE OF ACTION 2 3 Unfair Competition
Violation of Business and Professions Code Section 17200 et seq. 14 (Against all Defendants)
15 66. Plaintiff incorporates all allegations of this complaint and re-alleges them as though they
2g were fully set forth herein.
2 -J 67. Defendants' conduct, as alleged above, constitutes unlawflil, unfair, and/or fraudulent
J g business practices, as defined in the Califomia Business and Professions Code § 17200 et seq. As
applied, Califomia Business and Professions Code § 17200 et seq. borrows violations from other
statutes and laws. Plaintiffs Califomia Business and Professions Code § 17200 allegations are
tethered to Plaintiffs causes of action for Fraud, Breach of Fiduciary Duties, and Negligence as
alleged above.
68. As a result of Defendants' wrongful conduct. Plaintiff has suffered various damages and
injuries according to proof at trial.
69. Plaintiff seeks injunctive relief enjoining Defendants from engaging in the unfair business
practices described herein.
70. Plaintiff ftirther seeks restitution, disgorgement of sums wrongfully obtained, costs of suit,
reasonable attomeys' fees, and such other and ftirther relief as the Court may deem just and
proper.
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1 FIFTH CAUSE OF ACTION
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Negligent Misrepresentation (Against All Defendants)
72. Plaintiff incorporates all allegations of this complaint and re-allege them as though they
were ftilly set forth herein.
73. As indicated above. Defendants made certain representations to Plaintiff, and asserted
them to be tme.
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8 74. Defendant BOFA's authorized representatives negligentiy made false and misleading
9 statements regarding material facts including, but not limited to, BOFA's authorized
representatives infomiing Plaintiff that they would permanentiy modify her loan, when the
actions of Defendant BOFA are in sharp confrast to that representation and is done with the intent
of stringing along Plaintiff until she becomes delinquent on her loan. Thereby creating an
artificial default.
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15 75. Defendants BROKERS negligently misrepresented material facts. Defendant CAL-
16 LOAN, through its agents YAN and SALONDAKA, promised Plaintiff that it would act in her
17 best interests and secure for her the best loan available. Defendants BROKERS fiirther promised
18 that Plaintiff could later refinance the loan. These promises were false and misleading.
19 76 Defendants BROKERS failed to disclose significant terms pertaining to the Loan.
20 Defendants concealed that Plaintiffs monthly Loan payments for the first ten (10) years would be
22 interest only. Likewise, Defendants failed to disclose to Plaintiff the tme interest schedule or
22 adjustment rate of the Loan, or the impact of these terms on the total cost of the Loan.
77. These representations and assertions were not tme.
78. Defendants had no reasonable grounds for believing the representation to be tme when
they made it.
79. Defendants intended that Plaintiff rely upon their representations.
80. Plaintiff has been damaged as a result of each Defendants' misrepresentations, as
indicated herein. Plaintiff is entitled to actual damages including, but not limited to, loss of
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money and property including but not limited to loss of down payment, loss of loan payments,
loss of equity, losses through overcharges, unfavorable loan terms, incurred attomeys' fees and
costs to save her home, a loss of reputation and goodwill, destmction of credit, severe emotional
disfress, loss of appetite, finisfration, fear, anger, helplessness, nervousness, anxiety, sleeplessness,
sadness, and depression, according to proof at trial but within the jurisdiction of this Court.
81. Plaintiffs reliance on Defendants' representations was a substantial factor in causing her
harm. SIXTH CAUSE OF ACTION
Intentional Infliction of Emotional Distress (Against All Defendants)
82. Plaintiff incorporates all allegations of this complaint and re-alleges them as though they
were fully set forth herein.
83. Defendants' conduct, as alleged herein, constitutes intentional infliction of emotional
distress.
84. Defendants' conduct, by way of the intentional and/or negligent misrepresentations
described herein, was oufrageous and purposeful. Defendants employed numerous
misrepresentations in order to wrongfully induce Plaintiff into an unsustainable loan that
ultimately will lead to the loss of her home.
85. Defendants undertook these actions with the intention of causing Plaintiff emotional
disfress, or a reckless disregard of the probability of causing Plaintiff emotional disfress.
86. Defendants knew or should have known that misrepresenting to Plaintiff that they had
been approved for a home loan with specific terms and then providing a loan with different and
more burdensome terms which would eventually cause her to lose her home and would cause
Plaintiff to suffer severe emotional disttess.
87. Plaintiff did in fact suffer severe emotional disfress in the form of conftision, frustration,
fear, anguish, nervousness, helplessness, anxiety and shock as a result of Defendants' abusive
conduct. For these reasons. Defendants are guilty of malice, fraud and/or oppression, as defined
in Califomia Civil Code § 3294. Defendants' actions were malicious and willftil, in conscious
disregard of the rights and safety of Plaintiff, and calculated to injure Plaintiff. Accordingly,
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Plaintiff is entitled to recover punitive damages from Defendants pursuant to Califomia Civil
Code § 3294, in an amount according to proof
DEMAND FOR JURY TRIAL AND PRAYER FOR DAMAGES
WHEREFORE, Plaintiff MARSHA SCRIBNER demands a tiial by jury. Plaintiff prays
g for a judgment and order against Defendants, as follows:
7 1. That judgment is entered in Plaintiffs favor and against Defendants, and each of them;
8 2. For an order requiring Defendants to show cause, i f they have any, why they should not be enjoined as set forth below, during the pendency of the action;
9 . . . 3. For a temporary restraining order, preliminary and permanent injunction preventing
20 Defendants, or anyone acting in concert with them, from collecting on the subject loan and from causing the Property to be sold, assigned, fransferred to a third-party, or taken by
21 anyone or any entity;
22 4. For an order stating that Defendants engaged in unfair business practices;
23 5. For damages, disgorgement, and injunctive relief;
24 6. For compensatory and statutory damages, attorneys' fees, and costs according to proof at trial;
15 7. For exemplary damages in an amount sufficient to punish Defendants' wrongful conduct
2 5 and deter ftiture misconduct;
27 8. For such other and ftirther relief as the Court may deem just and proper.
18 DATED: July 5,2012 Respectftilly submitted,
LOUIS I WHITE
22 JAMIL L. WHITE MICHAEL D. M.
23 Attomeys for MARSHA SCRIB
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15 FIRST AMENDED COMPLAINT
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PROOF OF SERVICE
Scribner v. California Loan Servicing, LLC Sacramento County Superior Court Case No. 34-2012-00119413
STATE OF CALIFORNIA, COUNTY OF SACRAMENTO I am employed in the County of Sacramento, State of Califomia. I am over the age of 18
and not a party to the within action. My business address is 5600 H Street, Suite 100, Sacramento, Califomia 95819.
On July 5, 2012,1 served the foregoing document described as:
PLAINTIFF'S FIRST AMENDED COMPLAINT
On all interested parties in this action by placing a tme copy thereof enclosed in sealed envelopes addressed as stated on the attached service list:
[X ] BY MAIL-1 deposited such envelope in the mail in Sacramento, Califomia. The envelope was mailed, with postage thereon fully prepaid. I am "readily familiar" with the firm's practice of collection and processing correspondence for mailing. Under that practice it would be deposited with the U.S. Postal Service on that same day with postage thereon ftilly prepaid at Sacramento, Califomia in the ordinary course of business. I am aware that on motion of the party served, service is presumed invalid i f postal cancellation date or postage meter date is more than one (1) day after date of deposit for mailing affidavit. [ ] BY PERSONAL SERVICE-1 caused such envelope to be delivered by a process server employed by First Legal. [ ] BY OVERNIGHT DELIVERY-1 deposited such envelope for the collection and
delivery by Federal Express Ovemight Delivery service, with delivery fees paid or provided for in accordance with ordinary business practices. I am "readily familiar" with the firm's practice of collection and processing packages for ovemight delivery by Federal Express Ovemight for receipt on the same day in the ordinary course of business.
I declare under penalty of perjury under the laws of the State of Califomia that the above is tme and correct.
Executed on July 5, 2012, at Sacramento, Califomia.
...... J<rDlCEY YURf SAN
PROOF OF SERVICE
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SERVICE LIST
BRYAN CAVE LLP C. Scott Greene Andrea M. Hicks Margarita Calpotura 333 Market Sfreet, 25th Floor San Francisco, CA 94105
Counsel for Defendant, Bank of America
Frank Yan 2112 60th Avenue Post Office Box 221703 Sacramento, CA 95822
Defendant
James Salondaka 3871 fron Wheel Court Rocklin, CA 95765
As an Individual Defendant and as Agent for Defendant, California Loan Servicing LLC
Joseph William Davies 8324 Allison Avenue La Mesa, CA 91942
As Agent for Service of Process for Defendant, SCME Mortgage Bankers, Inc.
PROOF OF SERVICE