APPLICATION VALUE OF A PROCESS MODEL FOR SUPPORTING DECISION-MAKING IN PROPERTY
AND REAL ESTATE MANAGEMENT
2
European Real Estate Society (ERES) 2014
21st Annual Conference, Bucharest, Romania, June 25th – 28th
Theme N: Real Estate Education Session: N-6
Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management
Faculty of International Real Estate & Facility Management
NHTV Breda University of Applied Sciences
Content
1. Problem definition
2. Concept development
3. Concept pilots:
3-1. Academic year 2012 / 2013
3-2. Academic Year 2013 / 2014
4. Student evaluations
5. Reflection
3
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
4
1. Problem definition
1-1. Context • Track International Real Estate
& Facility Management• 2nd year FM-students
• Insufficient understanding:– Complex relationship between
real estate and its use
1-2. Defining the problem
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
Problem
Solution ?
5
1. Problem definition
1-1. Context • Track International Real Estate
& Facility Management• 2nd year FM-students
• Insufficient understanding:– Complex relationship between
real estate and its use
1-2. Defining the problem
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
Problem
Solution
6
1. Problem definition
1-1. Context • Track International Real Estate
& Facility Management• 2nd year FM-students
• Insufficient understanding:– Complex relationship between
real estate and its use
1-2. Defining the problem
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
Problem
Solution
Xn_2
n_3
n_4
n_1
7
1. Problem definition
1-3. Conceptual approach• Create awareness of the process
steps involved in:– Defining the problem– Determining the context– Identifying the desired solution– Understanding the interconnectedness
of problem and solution– Formulate solutions for implementation
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
n_2
n_3 n_4
n_1
P
S
4
3
2
1
2. Concept development
2-1. Accommodation-Choice model (AC-Model)
• Process model:– Decision-making on organisational
accommodation
– d
Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp. 213-222. 8
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2. Concept development
2-1. Accommodation-Choice model (AC-Model)
• Process model:– Decision-making on organisational
accommodation
• Translating goals and ambitions for/with new work environments to conceptual choices
Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp. 213-222.
9
4
3
2
1
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
3. Concept pilots
2012 / 2013
10
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2013 / 2014
3. Concept pilots
2012 / 2013 2013 / 2014
11
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
A B
3-1. Pilot 1: Academic year 2012 / 2013
a) Student hand-out b) Research question• How to improve overall
employee-satisfaction with the new work environment?
– Generic question formulated in assignment hand-out
– All groups to apply evidence-based reasoning in researching the question
– Individual group interpretations of the generic question:
• Case-based approach
12
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
3-1. Pilot 1: Academic year 2012 / 2013
c) Learning goals• Learn (how) to include the context of
the commissioner • Apply professional research methods
and techniques• Identify relevant facts, trends and
developments in real estate• Formulate conclusions based on the
outcomes of research and analysis • Translate research-output into
executable recommendations• Transfer and apply knowledge
decision-making processes based on the AC-Model
d) Plan of approach (PoA)• Mandatory use of the AC-
Model
13
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
3-1. Pilot 1: Academic year 2012 / 2013
e) Outcomes
14
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
3-2. Pilot 2: Academic year 2013 / 2014
a) Student hand-out b) Research question• How to increase the usability
and performance of exciting real estate: transformation or optimisation?
– Generic question formulated in assignment hand-out
– All groups to apply evidence-based reasoning in researching the question
– Individual group interpretations of the generic question:
• Case-based approach
15
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
A
3-2. Pilot 2: Academic year 2013 / 2014
c) Learning goals• Learn (how) to include the context of
the commissioner • Apply professional research methods
and techniques• Identify relevant facts, trends and
developments in real estate• Formulate conclusions based on the
outcomes of research and analysis • Translate research-output into
executable recommendations• Transfer and apply knowledge
decision-making processes based on the AC-Model
d) Plan of approach (PoA)• Recommended use of the AC-
model
16
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
3-2. Pilot 2: Academic year 2013 / 2014
e) Outcomes
17
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
4. Student assessments
4-1. Assessment topics 2013• Content of the theme:
• Organisation of the theme:
• AC-Model overall:
– Ease of use, also for creating an overview– Applicability as structuring mechanism– Creating more transparent processes– Enables better decision-making– Facilitates better learning
2012 / 2013
18
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2013 / 2014
4.09 4.42
4.14 4.75
7.67 8.25
?
?
4. Student assessments
4-1. Assessment topics 2013• Content of the theme:
• Organisation of the theme:
• AC-Model overall:
– Ease of use, also for creating an overview– Applicability as structuring mechanism– Creating more transparent processes– Enables better decision-making– Facilitates better learning
2012 / 2013
19
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
2013 / 2014
4.09 4.42
4.14 4.75
The process Communication AC-Model specifically appreciated for its added value in terms
of:
7.67 8.25
?
?
5. Reflection
5-1. Conclusions• Overall positive application
value• Structured approach offered by
the model is highly appreciated• High level of abstraction &
complexity requires a more comprehensive introduction
• Compulsory use appears to better facilitate a more qualitative learning experience
20
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
5. Reflection
5-1. Conclusions• Overall positive application
value• Structured approach offered by
the model is highly appreciated• High level of abstraction &
complexity requires a more comprehensive introduction
• Compulsory use appears to better facilitate a more qualitative learning experience
Positive experience with the model results in repeated use!
21
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
5. Reflection
5-1. Conclusions• Overall positive application
value• Structured approach offered by
the model is highly appreciated• High level of abstraction &
complexity requires a more comprehensive introduction
• Compulsory use appears to better facilitate a more qualitative learning experience
• Positive experience with the model results in repeated use!
5-2. Recommendations• Continue with the use of this
approach in structuring the theme
• Ensure the model is properly introduced and explained
• Structure both process and communication aspects according to the AC-Model
• Compulsory use should be replaced by full integration in the overall theme structure
22
European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014
Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management
Thank you
23
European Real Estate Society (ERES) 2014
21st Annual Conference, Bucharest, Romania, June 25th – 28th