To laugh often and love much; to win the respect of intelligent persons and the affection of children; to earn the approbation of honest citizens and to endure the betrayal of false friends; to appreciate beauty; to find the best in others; to give of one’s self; to leave the world a little bit better; whether by a healthy child, a garden patch or a redeemed social condition; to have played and laughed with enthusiasm and sung with exultation; to know that even one life has breathed easier because you have lived, this is to have succeeded. - Ralph Waldo Emerson, 1803-1882
info from: Wilson, Ogden
2004
Why Transparency?
By revealing the organization’s motives, the organization becomes accountable to the public.
Transparency then becomes self-regulating, encouraging organizations to choose only
practices they could justify publicly. By being transparent, the organization puts its credibility
on the line by aligning its communication with its ethics.
Personal Ethics
Make your ethical decisions nowDevelop empathyTake time to think
Call it what it isEvery action & decision has an ethical
componentEstablish a freedom fund
In Your Client TeamsWhat is your best advice for....
★Enhancing Personal Credibility & Trustworthiness★Developing Good Work Habits & Job Performance★Having Professional Conduct★Developing Strong People Relationships
Personal Credibility & Trustworthiness
Avoid Over-PromisingSet Parameters
Emphasize DisclosureAlign with Public
InterestEmphasize Substance
Avoid ImproprietyNo Quick Answers
Keep LearningTake the High RoadLook at Long-Term
InterestsNever Hide from MediaWhen in Doubt, Don’t
Work Habits & Job Performance
Know your strengths & weaknessesPrioritize tasks, allocate time & work within
constraintsBe concerned with results & successes
Be goal-orientedPay attention to detail
Deliver on timeBe absolutely dependable
Personal Conduct
Always act & dress professionally
Observe procedures
Work within power structures
Be ethical
Don’t compromise standards
Work toward balance in your life
Cultivate other interests & relationships
Know people’s namesBe a mentor
Keep a sense of humorDon’t hold grudges
Stay out of office politics
Human RelationsBe personable & likableTreat people as equals
Respect adminsWin loyalty & dedication
Keep Etiquette in Mind
First Client Contact
• Must happen in the next 48 hours
• Email, ok.
• Arrange for an initial meeting with the client
• Prepare!