Enterprise Tablets: Making Sound Investment Decisions to equip
your Field Service Engineers with the right mobile device.
Ian Davies, Country Manager, Motion Computing
• 215 Companies surveyed in the following industries Professional Services, Manufacturing, Healthcare,
Government, Retail, Telecommunications, Wholesale, Transportation, Utilities, Third Party Logistics and Hospitality
• 56% <1000 Employees• 44% >1000 Employees• IT & LOB Executives (manager level or above) involved
in purchase/approval process of Enterprise Applications and Services
• Full report is 48 Pages• Copies available to all attendees today
Presentation Contextvdcresearch.com
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Leveraging Connected Smart Mobile Devices to Enable Real Time Decision Making and Transaction Processing
among Remote Mobile Workers
What is Enterprise Mobility?
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Massive Scale to Devices Connecting to Internet
1995 2000 2012 2020
Stationary (PC)
Computing(you go to device)
Mobility/ Consumerisatio
n(device with you)
Internet of Things 1.0
(age of devices)
Internet of Things 2.0
(people, processes, integration)
200M
10B
50B
Source: Cisco, VDC Research
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Asset Management and Utilisation
Workforce Productivity
Supply Chain Optimisation
Customer Loyalty and
Repeat Business
Innovation
Enterprise Mobility Benefits and Investment Drivers
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Fastest growing rugged market segment
2010 2011 2012 2013 2014 2015 2016 2017€0.00
€100.00
€200.00
€300.00
€400.00
€500.00
€600.00
0
100,000
200,000
300,000
400,000
500,000
600,000
Global Rugged Tablet Market Opportunity
Revenues Units
EU
RO
Millions*
Unit
s
Rugged Tablet Market
*Converted from USD using 2013 Conversion Rate
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Solution focus needs to emphasise the complete user experience
Non responsive touch display in wet conditions
High incidence of device hardware failure
Application not intuitive/easy to use
Lack of enterprise-class accessories
Security vulnerabilities
Washed out display in bright conditions
Remote management and support capabilities
0% 5% 10% 15% 20% 25% 30% 35% 40%
13%
14%
17%
25%
29%
33%
38%
Mobility Issues of Greatest Concern to Organisation
Enterprise Mobility Issues Far Reaching
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From direct sunlight exposure to use of device with wet or gloved hands, all impact the usability of mobile devices by field workers
None of the above
Device exposure to extreme vibration
Device exposure to extreme (low/high) temperatures
Use of device in wet conditions (rain)
Use of device with gloved hands
Use of device in direct sunlight
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
38%
22%
24%
28%
28%
43%
Considering the Use Environments Critical to Device Selection
Environments or scenarios common to your most recent mobile deployment by form factor
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Satisfaction notably low features: rugged design (dust and water), battery life, quality, security and wireless
Mobile Device Requirements
Variance in Ratings of Feature Importance and SatisfactionVariance in Ratings of Importance and Satisfaction (each rated on a 10 pt. scale)
FeatureVariance
(I – S) Rugged Design (Dust & Water Protection) 0.97 Battery Life 0.74 Quality/ Reliability 0.49 Security Features 0.49 Price Competitiveness 0.48 Broadband Wireless Functionality 0.39 Touchscreen Sensitivity 0.32 Performance 0.20 Instant On Capabilities 0.18 Outdoor Readable Display 0.16 Rugged Design (Drop Capability) 0.15 OS Platform Stability 0.03 Vehicle Mounting Options -0.04 Replaceable Battery -0.13 Stylish Design & ID -0.32 Light Weight -0.32 Digitiser Pen -0.37 Screen Size -0.83
Variance in Feature
Importance & Satisfaction
Needs Not Satisfied
Needs Satisfied
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Not all platforms are created equal – enterprise considerations are critical
Enterprise Tablet Operating System Considerations
• Security support
• Multitasking capabilities
• WiFi connection management
• Lifecycle support and version control
• Wireless Printing
• Connectivity
• Backend integration
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Jump in failure rates of mobile devices used forLine Of Business applications
Smartphones Tablets0%
5%
10%
15%
20%
25%Annual Failure Rate by Form Fac-
tor
Rugged
Market Fundamentals for Rugged Are Strong
• Influx of consumer mobile devices in enterprise line of business workflows driving up failure rates
• Many smartphones and tablets are being deployed with specialised accessories – such as a sled based device for scanning and payment.
• Other challenges with consumer devices include:
• Accessory management
• Wireless performance
• Use with gloved hands/ wet conditions
• Lifecycle management
• Security
• Battery management
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Variety of hardware and software issues driving failure
Plug-in wireless cards
Peripheral/accessory
Wireless radios
Drive failure
Damaged keyboard/keypad
Software failures
Cracked display
0% 10% 20% 30% 40% 50% 60% 70% 80%
9%
16%
16%
19%
30%
48%
67%
Leading Symptoms of Device Failure
Variety of Hardware and Software Issues with Consumer Devices
Excessive vibration exposure
Dust particulates exposure
Excessive heat/cold temperature exposure
Unauthorised changes to device configuration/settings by end user
Water/liquid exposure
Software related issues
Dropping device
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
8%
9%
11%
14%
38%
42%
77%
Leading Causes of Device Failure
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Each device failure can cost an organisation in upwards of 200 minutes of labour
Smartphones Tablets0
10
20
30
40
50
60
70
80
90
100 Productivity Loss, Diagnosis & Time
Required to Redeploy
Productivity LossInternal Time Spent to Diagnose and Repair
Min
ute
sLeading to Significant Worker Productivity Loss
Field Applications (WAN)
Facility Applications (LAN)
0
20
40
60
80
100
120
140
160 Productivity Loss, Diagnosis & Time
Required to Redeploy
Productivity LossInternal Time Spent to Diagnose and Repair
Min
ute
s
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Hard Costs
Hardware• Mobile Platforms• Peripherals
Software• Upfront Fees• License Fees• Development Costs
System Design and Integration• Application Design and
Development• System Integration• Staging
Soft Costs
Training• Initial User Training• On-going User Training
Operational• System Maintenance• 3rd Party Technical
Support• Internal Technical
Support• Upgrades• Application Management
Downtime• Lost Manpower/Wages• Lost Revenues• Hardware Replacement
TCO Critical to Making Right Tablet Investment Decision
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Rugged Tablets Non-Rugged Tablets€0
€1,000
€2,000
€3,000
€4,000
€5,000
Annual Tablet TCO
Upfront Deployment Hard Costs IT Support Costs Productivity Loss Costs
IT Support and Pro-ductivity
Loss Costs Account for 89% of TCO
Tablet TCO for Line of Business Applications
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• Increasing importance for strong metrics such as ROI and TCO to not only validate investments but similarly to track and measure use of mobile solutions within the enterprise post deployment.
• Line of business mobile solutions are business and mission critical – and need robust and reliable solutions to support them.
• Consumerisation of IT all about introducing consumer experiences – NOT technology – into the enterprise. Traditional enterprise oriented mobile solutions need to catch up.
• Critical is aligning right mobile solution with target user and application environment. Flood of consumer technologies in the enterprise has driven spike in failure rates.
• The cost of supporting and managing a device post deployment is just as, if not more, important that the upfront device investment.
Enterprise Mobility Investments: TCO and ROI Models Becoming More Critical
• Leave name and email address• Drop by the stand – P1480• Send me an email: [email protected]
Thank You…and if you’d like a copy of the full VDC report…