Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow
We drive your transformation to a Digital Service Enterprise utilizing ServiceNow to overcome technical hurdles and being able to focus on your business challenges
Enterprise. Service. Transformation. | Deloitte driving your digital service excellence with ServiceNow
Integrate Services and Assets• We link business and technology services to grant new insights and discover opportunities• We enable the automation of technical services and asset detection
Create Transparency and Insights• We enhance decision making with ServiceNow analytics• We drive transparency and user-relevant insights by creating tailored reports
Enhance Customer Experience• We create intuitive, user-centric service portals• We drive transparency and user- relevant insights by creating tailored reports
Digitize & Automate Processes• We create business value and generate ideas in our Digital Factory and ServiceNow Creator Lab• We provide industry insights as well as ServiceNow (process) best practices
Allow Cross-functional
Collaboration• We manage large business transformations• We define cross-functional operating models
Deloitte Enterprise Service
Management
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Customer Service
IT
Security
HR
Project Lifecycle
Project and Program Management
Proof of Concept |Minimal Viable Product
Service (Catalog)Implementation &
Workflow Configuration
Data Migration andTransition
Governance and Organizational Change
Process Analysis, Design and Implementation
Data Model & Management
Service Catalog & Portal Design
Business Case
Implementation Strategy and Roadmap
Cloud Compliance Check
Architecture and Platform Guidelines
Business Apps
DesignPrepare Implement
Our ServiceNow Portfolio embraces the entire project lifecycle and combines our business expertise with our ServiceNow capabilities in solution design, development and project delivery
We further enhance the value that you receive from ServiceNow by designing solutions for the ServiceNow functionalities craftily tailored for you and based on our business expertise
Cloud Management Manage your cloud providers and on premise cloud services in a single multi-tenant portal accessible by all relevant stakeholders in your organization
Enterprise Architecture Increase IT transparency & steering effectiveness by leveraging integration options between your CMDB and Enterprise Architecture/EA Repository
Governance, Risk & Compliance Utilize organizational information - joining up data, processes and stakeholders - to enable an intelligent approach for structured governance, compliance assurance and risk management
HR Save costs and increase employee satisfaction during gradual transition to a high impact HR operating model with an increased level of self service
IoT Leverage disruptive IoT technologies to change the way traditional organizations perform business processes, service provisioning and production
Vendor Management Suite Manage complex vendor eco systems in a time that is driven by outsourcing trends in order to create transparency about dependencies, costs and vendor performance
ServiceNow® Centres of Excellence
Global Delivery Centres with ServiceNow® skills
Major resource hubs with ServiceNow® skills
Our delivery model allows us to quickly bring the skills you need anywhere in the world. Through our local and global Centres of Excellence we are able to provide highly cost competitive,
delivery and support solutions.
100+ Major ServiceNow® Engagements
110+
ServiceNow® System Administrators
1,000+ ITIL V3
Practitioners
12,000 Remote Support Resources
Portugal
India
Canada
Philippines
Portugal
We have a global network of ServiceNow experts and capabilities which supports our clients in solving their most complex Enterprise Service Management challenges
This communication contains general information only not suitable for addressing the particular circumstances of any individual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None of Deloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.
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Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 263,900 professionals are committed to making an impact that matters.
Issue 11/2017
Dr. Peter Blome Senior ManagerTechnology Strategy & [email protected]
Timm Riesenberg Senior ManagerTechnology Strategy & [email protected]
Jochen Fauser PartnerTechnology Strategy & [email protected]
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