SOFTENGER INDIA PVT. LTDEnterprise IT Infrastructure Support | IT Remote Support | Application Development | Web Design | End-User Support
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Enterprise IT Infrastructure Support & Management Services
Enterprise IT Infrastructure Support & Management Services
• System Administration & virtualization
• Database Administration
• Middleware Administration
• Storage (SAN / NAS)Administration
• Backup Recovery & Archive (BURA)
• Tools Administration Monitoring & Tracking
Softenger has a team of Engineers and Subject Matter Experts (SMEs) who have been successful in addressing these needs of changing technology & processes. With the best practices, control & governance mechanisms embedded in service delivery framework
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All rights reserved © Softenger
Remote Monitoring & Support
Server Management
Database & Middleware support
Backup Recovery & Archive BURA
IT Infrastructure Support
Enterprise IT Infrastructure Support & Management Services
System Administration & Virtualization Services
Softenger System Administration Services broadly covers
Basic System Administration Support Unix / Windows server environments that includes OS installations & upgrade, patch management, System monitoring, Performance Management etc.
Load Balancing & High Availability (Failover) Cluster
Environments Configure & Manage Load Balancing or High Availability (Failover) Cluster environments built using Linux , Veritas, HP , IBM or MS Windows with Veritas clustering software technology.
Virtualization SupportServer provisioning, data Migration, Support.
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Database Administration Support Softenger Database Administration Services broadly covers
Basic Database Administration Database Schema creation & Management, Capacity planning, Performance management & Query tuning, Ensuring Database availability, Database movement & migration, Backup & Restore databases, Ensuring data security & Auditing.
Database High Availability Capabilities Support- Oracle HA Solutions: RAC, Dataguard, RMAN, Standby Database- Sybase ASE HA option- SQL Server HA Solutions: Mirroring, Log Shipping, Always On Failover Cluster Instancesor Availability Groups
Database Replication SupportMost of the large environments, replication is used for performance & fault tolerance purposes, to ensure business data availability and consistency.
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Middleware Administration Management Services
Softenger Middleware Administration Services broadly covers
Basic Middleware Administration which includes Install, configure, support, monitor, manage and maintain WebLogic, WebSphere Application Server & WebSphere Portal Server, MQ Series, Tomcat, IIS, Oracle Directory Server.
Build & deploy scripts for automation of day to day tasks.
Security management within the Application Server & Web Server environment.
System Integration & App Specific Configuration for UAT & Production environments.
Version Migrations.
Cluster Configuration to provide increased scalability and reliability.All rights reserved ©
Softenger
Storage (SAN / NAS) Administration Services Storage Administration capabilities of Softenger canvas include supporting EMC, Netapp, Hitachi, IBM Tivoli Storage Technologies on
Storage installations & provisioning
Manage Host Level tasks to access Storage
Optimise Storage utilisation
Capacity planning
Migrations across Storage Technologies
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Backup Recovery & Archival BURABURA Services by Softenger broadly covers
Design of Enterprise Backup Strategy Implementation of Backup , Recovery and Archival products
• Symantec – Net backup, Backup Exec• EMC – Networker, Avamar, Data Domain• IBM - Tivoli• HP - Data Protector (Omni Back)
Monitoring and performance optimisation of backup infrastructure Migration of Backup Infrastructure
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Tools Administration Monitoring, Ticketing , Governance
Softenger Tools Administration expertise broadly covers support for
ITSM Services BMC Remedy Service Management Suite IBM Smart Cloud Control Desk HP Open View Products Suite
Nagios Suite of products Work Load Automation BMC Control-M CA Workload Automation (Formerly CA Autosys) IBM Tivoli Workload Scheduler
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Global Delivery Leadership
Mature and proven expertise in operation and transformation
Proven track record of expertise & process maturity
Tailor solution to address your pain points
Focus on improving infrastructure processes and deploying Innovating ideas to continuously improve IT operation
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Strong Credentials
In business since last 16 Years and client across globe
90% repeat business with existing customer
Managed IT infrastructure operation for more than 100 customers
Over the past decade including nearly 50% complex IT transformation
An ISO Certified Company
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OUR PROMISE
“WE DON’T JUST IMAGINE THE FUTURE,
WE HELP YOU GET THERE
WE DON’T JUST DELIVER RAPID RESULT, WE CREATE LONG TERM VALUE
WE DON’T JUST FOCUS ON THE DESTINATION, WE PROMISE A GREAT JOURNEY
”
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Value Propositio
n
Service Excellence
Innovation
Collaborative
Approach
Transparency
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SOFTENGER CLIENTSOver two decades, Softenger has been recognised as one of the go to partners by our clients when it comes to infrastructure support. We have not only diversified our service portfolio beyond infrastructure support but have also increased our geographical foot print in past few years. The value adds we have offered through our services and relationships we have built with these Clients across regions have time and again demonstrated their trust in us.
Banking & Financial
Manufacturing / Maintenance
Technology
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SOFTENGER OFFICESTO REACH US
India - Pune2B Demech House, 814 Law College Road, Pune 411 004Contact Person : Ms. Gauri GhorpadeEmail : [email protected] : +91 20 25654714
Singapore10 Jalan Besar, #13-08 Sim Lim Tower, Singapore 208787Contact Person : Ms ParvathyEmail :[email protected] : +65 63923029
MalaysiaA-G-12A, SME Technopreneur centre 2, 2260 Jalan Usahawan 1,63000 Cyberjaya, Selangor, MalaysiaContact Person : Mr. GopalEmail : [email protected] : +603 83224557
Hong KongSuite 605, 6/F China InsuranceGroup Building141 Des Voeux Road central,Central Hong KongContact Person : Mr. ManojEmail :[email protected]
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