Juleah Swanson
ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION
THE OHIO STATE UNIVERSITY
THOMPSON LIBRARY
APRIL 14, 2011
JULEAH SWANSONMARY P. KEY DIVERSITY RESIDENCY PROGRAM
ELECTRONIC RESOURCES ACCESS LIBRARIAN CANDIDATE
CC: Xavi Talleda
OUTLINE OF PRESENTATION
• Dissect the question
• Why is understanding essential?
• Key components to stakeholder communication
• Three stakeholder scenarios
• Conclusion
CC: Xavi Talleda
Juleah Swanson
“When completing a project, how would you communicate with stakeholders—for example, colleagues, patrons, and vendors--to ensure that all individuals understand the project?”
CC: Xavi Talleda
Why is UNDERSTANDING so important?
CC: Xavi Talleda
PERSPECTIVE
CC: Kevin Siberman
ACHIEVE GOALS & OBJECTIVECC: Jeff Kramer
INCREASE STAKEHOLDER INVESTMENT
INCREASE STAKEHOLDER INVESTMENT
CC: Lauren Manning
How do we achieve stakeholder understanding through communication?
SHARE CLEAR VISION & OBJECTIVES
CC: Nicolay Vernin
DEFINE ROLES AND RESPONSIBILITIES
CC: Scott Clark
ASK FOR FEEDBACK
CC Paul Downey
EFFECTIVE COMMUNICATION: THREE STAKEHOLDER SCENARIOS
CC: Xavi Talleda
Stakeholders: Team of Librarians/Colleagues
Project: Create strategy to reallocate budget to enable an expanded Patron-Driven Acquisitions program
How would I…
1. Share the vision?
2. Define roles and responsibilities?
3. Ask for feedback?
CC: Boetter
Stakeholder: Vendor
Project: Multi-year research project to study the life-cycle cost of an e-Book
How would I…
1. Share the vision?
2. Define roles and responsibilities?
3. Ask for feedback?
CC: Jasperquaint
Stakeholder: Undergraduate
Project: Student to evaluate a new resource that turns boring engineering texts into exciting 3-D experiences!
How would I…
1. Share the vision?
2. Define roles and responsibilities?
3. Ask for feedback?
STUDENT
CC: mjurn
FINAL KEY POINTS:
UNDERSTANDING IS ESSENTIAL• Everyone has a different perspective
• Understanding leads to achieving goals and objectives• Understanding increases stakeholder investment
EFFECTIVE COMMUNICATION INCLUDES• Sharing clear vision & objectives
• Defining roles and responsibilities• Asking for feedback
CC: Xavi Talleda
Thank you!
QUESTIONS? COMMENTS?FEEDBACK?
CC: Xavi Talleda