Corporate Infrastructure: Centralizing the Reasonable
Accommodation Process
Susan Schwartz & Alison Levy U.S. Department of Transportation
Loren Mikola Microsoft Corporation
Mirelle King & Jessica Kobty Lockheed Martin
Anne Hirsh JAN- Job Accommodation Network
January 14, 2010
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Disability Resource Center
Susan Schwartz & Alison LevyOffice of the Secretary
U.S. Department of Transportation
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U.S. Department of Transportation
Structure
12 Operating Administrations
Approximately 58,000 employees
Federal Aviation Administration (48,500 or 82% of DOT)
Top Down Support
Office of the Secretary
Human Resources
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A Centralized Approach: Benefits
Eliminate Financial Barriers for Managers and Employees
Cost Savings
Economies of Scale
Agreement with DOD’s Computer/Electronic Accommodation Program (CAP) and support from Vocational Rehabilitation Agencies.
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Facilitate Reasonable Accommodation Compliance with Consistent Services
Centralized Data Tracking
Strategically enhance the Department’s efforts to increase employment and advancement of persons with disabilities
Education, Outreach and Consultation
Results in saving time, money, and administrative effort in maintaining productive employees.
Centralized Approach: Benefits (cont.)
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Accommodations ProvidedOther Sources
Operating Administrations
Facility modifications
Standard office equipment
Assistive technology consumables
Equipment maintenance
Managers
Schedules, telework, office space, job duties
Employees
Personal use items
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DRC Facilitates Accommodations
Follow up & evaluation
Request received
Needs and potential solutions are identified
Action plan signed & accommodations provided
Supervisor and/or Decision Maker verifies disability
Who Helps?Civil Rights, HR & Legal
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An Interactive Process = Success!
Employee Supervisor
DRC
Workplace Success
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Location and Contact Info
Disability Resource CenterU.S. Department of Transportation1200 New Jersey Avenue, SE, W56-404
Washington, DC 20590Web: www.drc.dot.gov
Email: [email protected]: (202) 493-0625 • Fax: (202) 366-3571
Hours: 8:30 a.m. to 5:00 p.m. ET
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Discussion of Centralized Accommodations Budget
Loren MikolaDisability Inclusion Program Manager
Microsoft Corporation
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Main Points to Discuss
My role
Why centralized budget?
Seeing the issue from the HR perspective as well as from the employee’s point-of-view
Questions and closing comments
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My Role
Eleven-year Microsoft employee
Employee with a visual disability
Making Microsoft as inclusive a place as possible for people with disabilities
Many partnerships need to exist
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A Centralized Budget Makes Sense
Eliminates reasons for exclusion
Centralizes subject-matter expertise
Easier to track where monetary and other resources are going
Easier to manage vendor and service provider relationships and contacts
Employees know who to contact with questions and requests for assistance
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My Experience With The Process
Received equipment and assistance in a timely manner
Felt empowered to choose the best solutions for my individual needs
Never felt awkward about requesting an accommodation
Braille embosser story
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Lockheed Martin’s Focus on Ability (FOA) Team
Mirelle King Senior Manager of Compliance & Programs within
Equal Employment (EEO) Services
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General Population (age 5 and older) - Almost 1 in 5 people have a disability• 19.3% or 49.7 million people have at least one type
of disability
Working-age people with disabilities (ages 21 to 64) 2• 12.6 % of the total working-age population (or 21.4
million people) have one or more disabilities
Number of employed people with disabilities (ages 21 to 64) 2• 6.6 % or 8.1 million people have one or more
disabilitiesSources: 1 Source: U.S. Census Bureau, Disability Status 2000: Census 2000 Brief Issued
March 2003 http://www.census.gov/prod/2003pubs/c2kbr-17.pdf
2 Houtenville, Andrew J. 2006. "Disability Statistics in the United States." Ithaca, NY: Cornell University Rehabilitation Research and Training Center on Disability Demographics and Statistics (StatsRRTC), www.disabilitystatistics.org
U.S. Disability Statistics- Population
http://www.census.gov/prod/2003pubs/c2kbr-17.pdfhttp://www.disabilitystatistics.org/
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U.S. Disability Statistics - EmploymentEmployment rate of working-age people with disabilities
by disability type 2Among the six types of disabilities identified, the highest
employment rate was for people with “sensory disabilities”• 47.8% - Sensory (blindness, deafness, severe vision or hearing
impairment) • 32.0% - Physical (limited basic physical activities such as
walking climbing stairs, reaching, lifting, or carrying)• 29.0% - Mental disability (learning, remembering, or
concentrating)• 17.2% - Self-care disability (dressing, bathing, or getting around
inside the home)• 16.7% - Difficulty going outside (the home to shop or visit a
doctors office)• 7.3% - Employment disability (difficulty working at a job or
business)
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Largest minority population
Includes all other dimensions of diversity
Disability is an acquired dimension - anyone can join at any time
Disability factor increases with age
Returning Veterans with disabilities
Disability Information
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Corporate Policy Statement
In 2008, LMC enacted our corporate policy statement entitled “Providing Reasonable Accommodations in the Workplace and for Applicants”
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Our Experience
Our employees with disabilities are capable and productive
We believe we are effective in retaining existing workers who acquire disabilities and arranging accommodations
Proactive recruiting and inclusion of individuals with disabilities has positively impacted our retention, morale and culture
Majority of our work-related modifications have no cost associated to them, e.g. schedule changes, telecommuting, etc.
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Focus on Ability (FOA)
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FOA Accomplishments
Corporate Policy Statement 575 “Providing Reasonable Accommodations in the Workplace and for Applicants” established a framework for corporate –wide compliance with legal requirements and established a process for applicants and employees needing workplace-related modifications
Participation in the Seamless Transition Apprenticeship Program (STAP); a two year apprenticeship program for veterans with disabilities
Participation in the Social Security Administration’s Ticket to Work program expands our talent gateway to persons with disabilities
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FOA Accomplishments (cont.)
Support programs such as Emerging Leaders and Entry Point, which provide students with disabilities intern and co-op opportunities at Lockheed Martin
Support non-profit organizations such as Career Opportunities for Students with Disabilities; Abilities!; Careers and the disABLED; and the American Association of Persons with Disabilities
Move beyond just recognizing October as the National Disability Employer Awareness Month (NDEAM) to year long activities, communications and programs
Create disability-related resources available online for managers and HR to use
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Additional Internal Groups
LM Adaptive Technology Center of Excellence (ADIT) provides managers with a tool to help them offer IT-related accommodations in the workplace
Lockheed Martin has over 100 affinity groups corporate- wide, some of which have a focus on employees with disabilities which raises awareness about people with disabilities in the workplace
LM Human Factors & Usability Engineering – to help identify accessibility goals and objectives, perform conformance evaluations on new or existing sites and conduct Web accessibility usability tests with individuals with disabilities as users
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Recognition For Our Success
In 2008, Lockheed Martin received the U.S. Department of Labor’s New Freedom Initiative Award for innovative and proactive efforts to recruit, hire, develop and retain persons with disabilities
Lockheed Martin was rated one of the best employers for people with disabilities by Careers & the disABLED magazine. The company came in 6th out of 50 in 2009. In addition, the Company sponsors the Careers & the disABLED National Conference
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Local Accommodations Implementation
Jessica Kobty Equal Employment Opportunity (EEO) and Affirmative
Action (AA) Programs Lead Systems Integration - Owego
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Local Level Implementation
Lockheed Martin Corporation is divided into Business Areas and Business Units
Business Areas and Business Units follow defined processes based on the Corporate Policy Statement for providing reasonable accommodations in the workplace and for applicants, but may implement the policies slightly different
At Lockheed Martin Systems Integration – Owego, accommodations are reviewed and approved by Human Resources and the Medical Team
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Owego Process Overview
Active Employees
Accommodation Request and Essential Job Functions Evaluation Forms Completed
EEO/AA Team and Medical Dept Review
Job Applicants
Recruiter notifies EEO/AA Team and Medical Dept
EEO/AA Team and Medical review with interviewer and/or recruiter
Employees Returning from Medical Leave of Absence
Primarily worked through Medical Dept
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Additional Information
Accommodation Tracking
Local and Corporate Level Tracking Methods
Benefits of Tracking
Currently working to implement an Accommodation Survey to improve the effectiveness of our accommodations and accommodation process
Owego’s ABLE Affinity Group focuses specifically on employees with disabilities and raises awareness about people with disabilities in the workplace
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The Job Accommodation Network:
Your Resource for Accommodating Workers with Disabilities
Anne Hirsh, M.S.Co-Director, Job Accommodation Network
Over 25 Years Improving Workplace Productivity A service of the U.S. Department of Labor’s Office
of Disability Employment Policy
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JAN is Used For
Job Accommodation
Americans with Disabilities Act
Entrepreneurship
JAN Overview
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Benefits of JAN
Over 25 Years of Service
Experienced
Free
National
Easy to Use
Confidential
JAN Overview
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Entrepreneurship
Sensory
Cognitive/Psychiatric
Motor/Mobility
JAN Experience
JAN Overview
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Using JAN
Employers Individuals Service Providers Others
JAN Overview
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JAN Uses
Accommodation and ADA Consultation
Technical Assistance Documents
Process and Guidance
Benefit/Cost Research
Policy Development
JAN Overview: Start with JAN
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Benefits & Costs: JAN Study
Employers who contact JAN were asked if they
would be willing to participate in a user-satisfaction survey.
Approximately 8 weeks after the initial call, they
were contacted.
They were asked a series of questions about
their experience with JAN and what occurred after that contact.
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Benefits & Costs: Participants
1,182 employers interviewed between January, 2004, and December, 2006
366 employers interviewed between June 28, 2008, and July 31, 2009
Total of 1,548 Employers
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Benefits & Costs: Results
Over half of accommodations (56%) were made at no cost.
Of the 37% who experienced a one-time cost to make an accommodation, the typical cost of accommodating an employee was $600.
Only 23 (5%) said the accommodation resulted in an ongoing, annual cost to the company and 9 (2%) said the accommodation required a combination of one-time and annual costs.
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Direct Benefits
Retained a valued employee 88%
Increased the Employee’s productivity 72%
Eliminated costs of training a new employee 59%
Indirect Benefits
Improved interactions with co-workers 69%
Increased overall company morale 61%
Increased overall company productivity 57%
Direct & Indirect Benefits
Direct Benefits
Retained a valued employee 88%
Increased the Employee’s productivity 72%
Eliminated costs of training a new employee 59%
Indirect Benefits
Improved interactions with co-workers 69%
Increased overall company morale 61%
Increased overall company productivity 57%
Direct Benefits
Retained a valued employee 88%
Increased the employee’s productivity 72%
Eliminated costs of training a new employee 59%
Indirect Benefits
Improved interactions with co-workers 69%
Increased overall company morale 61%
Increased overall company productivity 57%
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Select JAN Resources
Employers Practical Guide to Reasonable Accommodation Under the ADA http://www.jan.wvu.edu/Erguide/index.htm
Five Practical Tips for Providing and Maintaining Job Accommodations http://www.jan.wvu.edu/media/FivePracticalTips.doc
A to Z of Disabilities – by Disability and by Topic http://www.jan.wvu.edu/links/atoz.htm
http://www.jan.wvu.edu/Erguide/index.htmhttp://www.jan.wvu.edu/media/FivePracticalTips.dochttp://www.jan.wvu.edu/links/atoz.htm
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SOAR: Search Online Accommodation Resource
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JAN: Other Resources
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Contact JAN
Please call, e-mail, or
visit us on the Web!
• (800) 526-7234 [Voice]• (877) 781-9403 [TTY]• http://www.jan.wvu.edu• [email protected]
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*
Open Discussion &
Questions
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THANK YOU!
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*
Contact Information
Susan Schwartz Dept. Of Transportation [email protected]
Alison Levy Dept. Of Transportation [email protected]
Loren Mikola Microsoft Corporation [email protected]
Mirelle King Lockheed Martin [email protected]
Jessica Kobty Lockheed Martin [email protected]
Anne Hirsh Job Accommodation Network [email protected]
Please Feel Free to Reach Out to Us at Your Discretion
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Employer Webinar Series
National Network of ADA CentersWeb: adata.org
Council of State Administratorsof Vocational RehabilitationWeb: rehabnetwork.org
US Business Leadership NetworkWeb: usbln.org
http://sedbtac.org/webinars/
http://adata.org/http://rehabnetwork.org/http://usbln.org/
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Education CreditsDUE: January 22, 2010
CEU (0.1) Approved by the University College at Syracuse UniversityTo earn CEU credit, you must:• Participate in the 1.5 hour webinar.• Submit forms: Participant List and CEU Request .• Follow CEU Credit Requirements
(http://sedbtac.org/webinars/requestCEU.php?eventid=526).
CRCC (1.5) Approved by Commission on Rehabilitation Counselor Certification (CRCC)To earn CRCC credit, you must:• Participate in the 1.5 hour webinar.• Score 80% or better in 3 attempts on Post Test• Complete: CRCC Request and send to CRCC office.• Follow CRCC Credit Requirements
(http://sedbtac.org/webinars/requestCRCC.php?eventid=526)
http://sedbtac.org/webinars/requestCEU.php?eventid=526http://sedbtac.org/webinars/requestCRCC.php?eventid=526
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DisclaimerThe DBTAC: Southeast ADA Center (Southeast DBTAC) is authorized by
the National Institute on Disability and Rehabilitation Research (NIDRR) to provide information, materials, and technical assistance to individuals and entities that are covered by the Americans with Disabilities Act and its Amendments (ADA) under Grant No. H133A060094. However, you should be aware that NIDRR is not responsible for enforcement of the ADA. For more information or assistance, please contact your regional DBTAC via the National Network of ADA Centers' web site at adata.org or by calling 1-800-949-4232 [voice/tty].
The information, materials, and/or technical assistance are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the Act, nor binding on any agency with enforcement responsibility under the ADA. The Burton Blatt Institute at Syracuse University (BBI) does not warrant the accuracy of any information contained herein. Any links to non-BBI information are provided as a courtesy. They are not intended to nor do they constitute an endorsement by the BBI of the linked materials.
http://adata.org/
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Copyright Information
This work is the property of the DBTAC: Southeast ADA Center
Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.
Corporate Infrastructure: Centralizing the Reasonable Accommodation Process Disability Resource CenterU.S. Department of TransportationA Centralized Approach: BenefitsCentralized Approach: Benefits (cont.)Accommodations ProvidedDRC Facilitates AccommodationsAn Interactive Process = Success!Location and Contact InfoDiscussion of Centralized Accommodations BudgetMain Points to DiscussMy RoleA Centralized Budget Makes SenseMy Experience With The ProcessLockheed Martin’s� Focus on Ability (FOA) TeamU.S. Disability Statistics- PopulationU.S. Disability Statistics - EmploymentDisability InformationCorporate Policy StatementOur ExperienceFocus on Ability (FOA)FOA AccomplishmentsFOA Accomplishments (cont.)Additional Internal GroupsRecognition For Our SuccessLocal Accommodations ImplementationLocal Level ImplementationOwego Process OverviewAdditional InformationThe Job Accommodation Network: JAN is Used ForBenefits of JANJAN ExperienceUsing JANJAN UsesBenefits & Costs: JAN StudyBenefits & Costs: ParticipantsBenefits & Costs: ResultsDirect & Indirect BenefitsSelect JAN Resources SOAR: Search Online Accommodation ResourceJAN: Other Resources Contact JANOpen Discussion �& �Questions THANK YOU!Contact InformationEmployer Webinar Series Education CreditsDisclaimerCopyright Information