Download pdf - Emerging a user experience strategy

Emerging a User experience Strategy UX Australia 2009

@PennyHagenInteraction Design Human Practice Lab

@MichelleGilmore(for hire!)

people, pencils, post itsEmerging a User Experience Strategy



@redrollers

@grantyoung

http://www.digitaleskimo.net





@redrollers

@grantyoung






The shape of the project (what)Its purpose (why)Its possible implementation (how)

A User Experience Strategy



A User Experience Strategy


Emerging a User Experience Strategy













We are changing the objective now that we understand what it means for the user”“





As a potential student I can find out about the application process

As a potential student I can apply for scholarships

As a potential student I can find an available supervisor

As a potential student I can apply to study at UNSW










Flexible, accessible and easy to manage

Cohesive and exhaustive

Create a common language

Shift perspective on the project


as a potential student I can find out about the application process, find an available supervisor and apply


as a potential student I can find out about the application process, find an available supervisor and apply




prototypes





user stories: a shift in perspective and a tool for discussion

mapping pathways: identify key and complex areas

paper prototypes: rapidly explore different approaches & expose constraints

Emerging a User Experience Strategy



What collaborative techniques do other people find valuable?

What other ways are people using to represent the User Perspective in design?

How do other people manage the strategy conversations in the design process?