1. Embracing the Convergence of ITService & Asset ManagementBMC FootPrints 11.5Erin Avery

2. Agenda Todays Reality Data Integration & Process Automation What this means for IT & the Business Practical Application The How Q&A Copyright 10/17/2012 BMC Software, Inc2 3. First, My Reality Check 4. A True Story Request via Ticket Email with IT: Do you have a license? IT gets SOW from vendor & emails User request PO from procurement User send PO to IT Wait wait. Wait Procurement emails about invoice status Vendor, IT, Procurement & User Email Chain IT schedules time to do remote install Offline 30 min for install Copyright 10/17/2012 BMC Software, Inc 4 5. The Bottom Line 21 days from request to deployment 17 weeks to get License/ PO resolved with vendor 9 steps (all manual) in the process Countless emails and phone calls 3 departments, 7 people, 1 vendor Copyright 10/17/2012 BMC Software, Inc 5 6. Data Integration + Process Automation 7. Software/ Application RequestSoftware DeployedApproval RequestedNo Burdenon IT StaffCompliance Route for Reporting Approval & Alerting Seamless CustomerExperienceSoftware LicensingManagement Ticket Generated Flexible Architecture Requires No Programming Copyright 10/17/2012 BMC Software, Inc7 8. Another Option < 24 hours 1 department, 2 people Compliant with Vendor Licensing Happy, Productive User Copyright 10/17/2012 BMC Software, Inc 8 9. The Odd Couple? IT Service & Asset ManagementImprove First Call ResolutionFacilitate Multi-DepartmentCollaborationReduce Tier 2/3 EscalationsHappy Users A Beautiful Marriage. Copyright 10/17/2012 BMC Software, Inc9 10. Other Processes for Consideration 11. Incident - Hard Drive Thrashing Ticket GeneratedAsset Information Extract User PersonalityUser Reports IncidentIT Views Asset InformationExtract User Personality View Running ProcessesCheck ProcessesVirus Infection / ScanFlexible Architecture Requires No Programming Initiate Virus Scan Copyright 10/17/2012 BMC Software, Inc11 12. User Access & Software Requests Service Catalog Ticket GeneratedAsset InformationUser Requests AccessTicket GeneratedIT views Asset InformationResource Access Mapped Resource Mapping Provided Flexible Architecture Requires No Programming Copyright 10/17/2012 BMC Software, Inc 12 13. BMC FootPrints Overview Integrated IT Service & Asset Management Platform Certified for 10 ITIL Processes Drag-and-drop Configuration Service Catalog Business Intelligence Software License Management Cradle to Grave Automated Asset Management Copyright 10/17/2012 BMC Software, Inc 13 14. Learn more at www.bmc.com Copyright 10/17/2012 BMC Software, Inc 14