Easterseals New Jersey2019 Employee Engagement
Survey ReportDirect Care Staff
Employee engagement is defined as the level of discretionary effort our employeesapply to their work and the mental and emotional connection they feel towards ourorganization.
The 2019 Engagement Survey was launched on June 26th and closed July 17th. TheSurvey consisted of 25 Likert scaled questions grouped around the (6) Major indicatorsof employee engagement: Employee Satisfaction, Identification, Commitment, Loyalty,Performance and for 2019, we added a new section on Health and Wellbeing.
The Survey was distributed to 611 Direct Care Staff via emailed invitations with a directlink to the web survey; 202 staff completed the survey for a response rate of 33%,compared to the 2017 response rate of 29% and the 2018 response rate of 43%.
August 26, 2019 Page 1 of 18 CONFIDENTIAL
Employee Satisfaction
Questions 1 through 7 address the extent to which our employees are satisfied withtheir job. Based on responses to the seven questions, employees have an overallsatisfaction score of 77%. That means, 77% of the employees responded positively(Strongly Agree or Somewhat Agree) to the seven satisfaction statements.
SatisfactionStrongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
43.7%
33.4%
10.5%
7.8%
4.6%
100.0%
Satisfaction
Strongly Agree +Somewhat Agree77.1%
Neither Agree norDisagree
10.5%
Strongly Disagree+ Somewhat
Disagree12.4%
August 26, 2019 Page 2 of 18 CONFIDENTIAL
Response distribution to all (7) "Satisfaction" statements:
1. I receive recognition for my job.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
2. I feel close to people at work.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
3. I feel good about working at Easterseals New Jersey.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
4. I feel secure about my job.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
5. I believe that management is concerned about their employees.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
6. I would recommend our organization to someone in need of ourservices.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
7235.6%
7738.1%
209.9%
2311.4%
105.0%
202100.0%
7637.8%
6230.8%
3617.9%
168.0%
115.5%
201100.0%
11155.0%
6632.7%
136.4%
105.0%
21.0%
202100.0%
6331.2%
8843.6%
2210.9%
199.4%
105.0%
202100.0%
6431.7%
7738.1%
2311.4%
2110.4%
178.4%
202100.0%
13164.9%
4622.8%
125.9%
73.5%
63.0%
202100.0%
August 26, 2019 Page 3 of 18 CONFIDENTIAL
7. I would recommend our organization to someone seekingemployment.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
9949.5%
5527.5%
2311.5%
147.0%
94.5%
200100.0%
August 26, 2019 Page 4 of 18 CONFIDENTIAL
How are we doing compared to the past two years?
August 26, 2019 Page 5 of 18 CONFIDENTIAL
Employee Identification
Questions 8 through 14 address the extent to which our employees positively identifywith Easterseals New Jersey. Overall 80% of the employee respondents have a positiveidentification (Strongly Agree or Somewhat Agree) with Easterseals as their employer.
IdentificationStrongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
51.7%
27.8%
13.7%
4.2%
2.6%
100.0%
Identification
Strongly Agree +Somewhat Agree79.5%
Neither Agree norDisagree
13.7%
Strongly Disagree+ Somewhat
Disagree6.8%
Responses to all "Identification" statements, 8 through 14.
8. I am proud to tell others I work for Easterseals New Jersey.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
9. I feel a sense of ownership about my work.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
12361.2%
4622.9%
199.5%
73.5%
63.0%
201100.0%
11557.2%
5125.4%
2411.9%
73.5%
42.0%
201100.0%
August 26, 2019 Page 6 of 18 CONFIDENTIAL
10. I feel a sense of pride about my job.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
11. I view the success of Easterseals New Jersey as my own.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
12. I treat this organization like family.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
13. When talking about Easterseals New Jersey, I say "we" ratherthan "they".
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
14. I feel like it is a personal compliment when Easterseals NewJersey is praised.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
13266.0%
4824.0%
136.5%
31.5%
42.0%
200100.0%
8240.8%
7235.8%
3316.4%
84.0%
63.0%
201100.0%
8642.8%
5426.9%
4622.9%
105.0%
52.5%
201100.0%
9748.3%
5627.9%
3215.9%
84.0%
84.0%
201100.0%
9145.7%
6331.7%
2512.6%
168.0%
42.0%
199100.0%
August 26, 2019 Page 7 of 18 CONFIDENTIAL
August 26, 2019 Page 8 of 18 CONFIDENTIAL
Employee Commitment
Questions 15, 16 and 17 address employees' commitment to Easterseals New Jersey,our mission and the consumers we serve. The results show that 80.2% of employeerespondents affirmed their commitment (Strongly Agree or Somewhat Agree).
CommitmentStrongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
56.5%
23.7%
14.9%
2.5%
2.5%
100.0%
Commitment
Strongly Agree +Somewhat Agree80.2%
Neither Agree norDisagree
14.9%
Strongly Disagree+ Somewhat
Disagree5.0%
August 26, 2019 Page 9 of 18 CONFIDENTIAL
Response distribution to the (3) "Commitment" statements:
15. My commitment to Easterseals New Jersey increases the moredeeply I get to know it.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
16. I am very committed to providing people with disabilities theopportunities to live, learn, work and play in our communities.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
17. I feel like Easterseals New Jersey has a great deal of personalmeaning to me.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
8643.2%
5929.6%
3919.6%
73.5%
84.0%
199100.0%
16481.2%
2813.9%
73.5%
31.5%
00.0%
202100.0%
9045.0%
5427.0%
4422.0%
52.5%
73.5%
200100.0%
August 26, 2019 Page 10 of 18 CONFIDENTIAL
Employee Loyalty
Questions 18, 19 and 20 are indicators of employees loyalty / tenure intentions. 71.1%of all respondents indicate they have no plans to leave Easterseals.
LoyaltyStrongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
48.1%
23.1%
17.1%
6.1%
5.6%
100.0%
Loyalty
Strongly Agree +Somewhat Agree71.1%
Neither Agree norDisagree
17.1%
Strongly Disagree+ Somewhat
Disagree11.8%
August 26, 2019 Page 11 of 18 CONFIDENTIAL
Response distribution to the three "Loyalty" statements:
18. I feel content to spend the rest of my career at Easterseals New Jersey.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
19. I do not have specific intentions of leaving the organization.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
20. I intend to stay at Easterseals New Jersey because I am good at deliveringopportunities to enrich the lives of people living with disabilities and special needs.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
7738.3%
5024.9%
3919.4%
168.0%
199.5%
201100.0%
10150.2%
4120.4%
3818.9%
126.0%
94.5%
201100.0%
11255.7%
4823.9%
2612.9%
94.5%
63.0%
201100.0%
August 26, 2019 Page 12 of 18 CONFIDENTIAL
Employee Performance
Statements 21 and 22 relate to the perceptions our employees have of their present andfuture job performance expectations. Almost 78% of employees affirm positively abouttheir job performance (Strongly Agree and Somewhat Agree).
PerformanceStrongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
44.0%
33.5%
15.3%
4.3%
3.0%
100.0%
Performance
Strongly Agree +Somewhat Agree77.5%
Neither Agree norDisagree
15.3%
Strongly Disagree+ Somewhat
Disagree7.3%
August 26, 2019 Page 13 of 18 CONFIDENTIAL
Response distribution for the "Performance" statements:
21. My performance exceeds my manager's expectations.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
22. I have increased opportunity for improved performance atEasterseals New Jersey.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
9849.2%
6532.7%
2613.1%
63.0%
42.0%
199100.0%
7738.7%
6934.7%
3417.1%
115.5%
84.0%
199100.0%
August 26, 2019 Page 14 of 18 CONFIDENTIAL
Employee Health and Wellbeing
Statements 23, 24 and 25 address the value, interest and participation of our health andwellbeing programs. Almost 65% of our employees feel positive about our health andwellbeing programs (Strongly Agree or Somewhat Agree).
Health and Wellbeing
Strongly Agree +Somewhat Agree64.5%
Neither Agree norDisagree
22.9%
Strongly Disagree+ Somewhat
Disagree12.6%
Health and WellbeingStrongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
33.2%
31.3%
22.9%
7.4%
5.2%
100.0%
August 26, 2019 Page 15 of 18 CONFIDENTIAL
Response distribution to all (3) "Health and Wellbeing" Statements:
23. Easterseals New Jersey values your health and wellbeing.Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
24. I have participated in our employee health and wellbeing programs, services,contests or event offered through Easterseals New Jersey.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
25. The employee health and wellbeing program has been beneficial in helping toimprove my sense of wellbeing.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Totals
7939.7%
6733.7%
2914.6%
157.5%
94.5%
199100.0%
5929.4%
6632.8%
5024.9%
168.0%
105.0%
201100.0%
6230.8%
5527.4%
5929.4%
136.5%
126.0%
201100.0%
August 26, 2019 Page 16 of 18 CONFIDENTIAL
Survey Summary for Direct Care Employee Respondents
Based on survey results, the overall average engagement score is 76%.Engagement is measured by the ratio of positive responses (Strongly Agree +Somewhat Agree) to the surveys total responses. The responses for 2019 show anupward trend in employee engagement from 2018 (74%) and 2017 (66%).
There were NO measures that experienced a significant drop in engagement betweenthe 2018 and 2019 Surveys.
These statements are the most favorable responses for the past three years.
6. I would recommend our organization to someone in need of ourservices.
Strongly Agree + Somewhat Agree
Neither Agree nor Disagree
Strongly Disagree + Somewhat Disagree
Totals
10. I feel a sense of pride about my job.Strongly Agree + Somewhat Agree
Neither Agree nor Disagree
Strongly Disagree + Somewhat Disagree
Totals
16. I am very committed to providing people with disabilities theopportunities to live, learn, work and play in our communities.
Strongly Agree + Somewhat Agree
Neither Agree nor Disagree
Strongly Disagree + Somewhat Disagree
Totals
87.6%
5.9%
6.4%
100.0%
90.0%
6.5%
3.5%
100.0%
95.0%
3.5%
1.5%
100.0%
August 26, 2019 Page 17 of 18 CONFIDENTIAL
The top three statements that indicated the least favorable responses were 2,12 and 18.
2. I feel close to people at work.Strongly Agree + Somewhat Agree
Neither Agree nor Disagree
Strongly Disagree + Somewhat Disagree
Totals
12. I treat this organization like family.Strongly Agree + Somewhat Agree
Neither Agree nor Disagree
Strongly Disagree + Somewhat Disagree
Totals
18. I feel content to spend the rest of my career at Easterseals NewJersey.
Strongly Agree + Somewhat Agree
Neither Agree nor Disagree
Strongly Disagree + Somewhat Disagree
Totals
68.7%
17.9%
13.4%
100.0%
69.7%
22.9%
7.5%
100.0%
63.2%
19.4%
17.4%
100.0%
August 26, 2019 Page 18 of 18 CONFIDENTIAL