The Global eThe Global eThe Global eThe Global e----GovernmentGovernmentGovernmentGovernment

Forum: Smart eForum: Smart eForum: Smart eForum: Smart e----Government for a Better FutureGovernment for a Better FutureGovernment for a Better FutureGovernment for a Better Future

EEEEEEEE--------Government Development Government Development Government Development Government Development Government Development Government Development Government Development Government Development

Trends and Challenges in Latin Trends and Challenges in Latin Trends and Challenges in Latin Trends and Challenges in Latin Trends and Challenges in Latin Trends and Challenges in Latin Trends and Challenges in Latin Trends and Challenges in Latin

AmericaAmericaAmericaAmericaAmericaAmericaAmericaAmerica

Economic Commission for Latin Economic Commission for Latin Economic Commission for Latin Economic Commission for Latin

America and the Caribbean America and the Caribbean America and the Caribbean America and the Caribbean

(ECLAC)(ECLAC)(ECLAC)(ECLAC)

Presentation by Presentation by Presentation by Presentation by

Alejandra NaserAlejandra NaserAlejandra NaserAlejandra Naser

Seoul, Republic ofSeoul, Republic ofSeoul, Republic ofSeoul, Republic of

Korea 18 to 19 October 2012Korea 18 to 19 October 2012Korea 18 to 19 October 2012Korea 18 to 19 October 2012

1. Overview1. Overview1. Overview1. Overview1. Overview1. Overview1. Overview1. Overview

2. Trends 2. Trends 2. Trends 2. Trends 2. Trends 2. Trends 2. Trends 2. Trends

3. Challenges 3. Challenges 3. Challenges 3. Challenges 3. Challenges 3. Challenges 3. Challenges 3. Challenges

4. ECLAC contribution4. ECLAC contribution4. ECLAC contribution4. ECLAC contribution4. ECLAC contribution4. ECLAC contribution4. ECLAC contribution4. ECLAC contribution

EEEEEEEE-------- Government in Latin Government in Latin Government in Latin Government in Latin Government in Latin Government in Latin Government in Latin Government in Latin

America and the Caribbean America and the Caribbean America and the Caribbean America and the Caribbean America and the Caribbean America and the Caribbean America and the Caribbean America and the Caribbean

The current situation in Latin The current situation in Latin The current situation in Latin The current situation in Latin The current situation in Latin The current situation in Latin The current situation in Latin The current situation in Latin

America and the CaribbeanAmerica and the CaribbeanAmerica and the CaribbeanAmerica and the CaribbeanAmerica and the CaribbeanAmerica and the CaribbeanAmerica and the CaribbeanAmerica and the Caribbean

1. Overview1. Overview1. Overview1. Overview1. Overview1. Overview1. Overview1. Overview

Internet useInternet useInternet useInternet use

(% of total users world wide)(% of total users world wide)(% of total users world wide)(% of total users world wide)

Internet penetration ratesInternet penetration ratesInternet penetration ratesInternet penetration rates

(% of population)(% of population)(% of population)(% of population)

Source: Internet World Stats http://www.internetworldstats.com/stats.htmPenetration rates are based on a world population of 6,930,055,154 and 2,267,233,742 estimated internet users on December 31, 2011.

Some statisticsSome statisticsSome statisticsSome statistics…………Internet use worldwide, by region (2011)Internet use worldwide, by region (2011)Internet use worldwide, by region (2011)Internet use worldwide, by region (2011)

Broadband penetration rate in Latin America Broadband penetration rate in Latin America Broadband penetration rate in Latin America Broadband penetration rate in Latin America Broadband penetration rate in Latin America Broadband penetration rate in Latin America Broadband penetration rate in Latin America Broadband penetration rate in Latin America

(2010)(2010)(2010)(2010)(2010)(2010)(2010)(2010)

Source: Cisco Systems http://www.cisco.com/

(%) Broadband penetration (per 100 hab.)

Chile 10,66

Argentina 10,56

Uruguay 10,0

Mexico 9,1

Brazil 6,34

Costa Rica 6,0

Colombia 5,26

Venezuela 5,23

Panamá 5,01

Dominican Rep. 3,4

Bolivia 2,8

Peru 2,7

El Salvador 2,4

Paraguay 2,2

Ecuador 2,1

Guatemala 0,8

Nicaragua 0,8

Cuba 0,02

Shows the status of the 193 UN Shows the status of the 193 UN Shows the status of the 193 UN Shows the status of the 193 UN

member states according to their member states according to their member states according to their member states according to their

readiness for ereadiness for ereadiness for ereadiness for e----government, government, government, government,

which includes which includes which includes which includes 33333333 countries from countries from countries from countries from

Latin America and the Caribbean:Latin America and the Caribbean:Latin America and the Caribbean:Latin America and the Caribbean:

Central America (8)Central America (8)Central America (8)Central America (8)

South America (12)South America (12)South America (12)South America (12)

Caribbean (13)Caribbean (13)Caribbean (13)Caribbean (13)

United Nations EUnited Nations EUnited Nations EUnited Nations E----Government Government Government Government

Survey 2012 Survey 2012 Survey 2012 Survey 2012

Between 2010 and 2012, 31 Between 2010 and 2012, 31 Between 2010 and 2012, 31 Between 2010 and 2012, 31

of the 33 countries in LAC of the 33 countries in LAC of the 33 countries in LAC of the 33 countries in LAC

improved their scores.improved their scores.improved their scores.improved their scores.

EEEE----government government government government

development in LACdevelopment in LACdevelopment in LACdevelopment in LAC

World average 2012: 0.49World average 2012: 0.49World average 2012: 0.49World average 2012: 0.49World average 2012: 0.49World average 2012: 0.49World average 2012: 0.49World average 2012: 0.49

22 LAC countries above the 22 LAC countries above the 22 LAC countries above the 22 LAC countries above the 22 LAC countries above the 22 LAC countries above the 22 LAC countries above the 22 LAC countries above the

world averageworld averageworld averageworld averageworld averageworld averageworld averageworld average

Online service indexOnline service indexOnline service indexOnline service indexOnline service indexOnline service indexOnline service indexOnline service index

Index above the European average

Index above the world average

LAC average: 0.44LAC average: 0.44LAC average: 0.44LAC average: 0.44

South AmericaSouth AmericaSouth AmericaSouth America: 0.53: 0.53: 0.53: 0.53

Central AmericaCentral AmericaCentral AmericaCentral America: 0.39: 0.39: 0.39: 0.39

CaribbeanCaribbeanCaribbeanCaribbean: 0.38: 0.38: 0.38: 0.38

World average: 0.43World average: 0.43World average: 0.43World average: 0.43

North America: 0.87North America: 0.87North America: 0.87North America: 0.87(includes Mexico)

Europe: 0.62Europe: 0.62Europe: 0.62Europe: 0.62

Asia: 0.49Asia: 0.49Asia: 0.49Asia: 0.49

Oceania: 0.28Oceania: 0.28Oceania: 0.28Oceania: 0.28

Africa: 0.26 Africa: 0.26 Africa: 0.26 Africa: 0.26

Index of ICT development Index of ICT development Index of ICT development Index of ICT development

• The index includes 25 countries from The index includes 25 countries from The index includes 25 countries from The index includes 25 countries from the LAC region (152 countries in the LAC region (152 countries in the LAC region (152 countries in the LAC region (152 countries in total).total).total).total).

• The world average is 4.08The world average is 4.08The world average is 4.08The world average is 4.08

• The index average for LAC is 3.72The index average for LAC is 3.72The index average for LAC is 3.72The index average for LAC is 3.72

• Nine LAC countries are above the Nine LAC countries are above the Nine LAC countries are above the Nine LAC countries are above the world average:world average:world average:world average:

• Antigua and Barbuda Antigua and Barbuda Antigua and Barbuda Antigua and Barbuda

• ArgentinaArgentinaArgentinaArgentina

• BarbadosBarbadosBarbadosBarbados

• BrazilBrazilBrazilBrazil

• ChileChileChileChile

• PanamaPanamaPanamaPanama

• Trinidad and TobagoTrinidad and TobagoTrinidad and TobagoTrinidad and Tobago

• UruguayUruguayUruguayUruguay

• VenezuelaVenezuelaVenezuelaVenezuela

2. Trends in Latin 2. Trends in Latin 2. Trends in Latin 2. Trends in Latin

America and the America and the America and the America and the

CaribbeanCaribbeanCaribbeanCaribbean

Nowadays, the countries of the Region are Nowadays, the countries of the Region are Nowadays, the countries of the Region are Nowadays, the countries of the Region are

developing and implementing edeveloping and implementing edeveloping and implementing edeveloping and implementing e----government government government government

strategic plans at the national and local level in strategic plans at the national and local level in strategic plans at the national and local level in strategic plans at the national and local level in

order to improve efficiency, effectiveness, order to improve efficiency, effectiveness, order to improve efficiency, effectiveness, order to improve efficiency, effectiveness,

accessibility and transparency.accessibility and transparency.accessibility and transparency.accessibility and transparency.

TrendsTrendsTrendsTrends

How are they doing?How are they doing?How are they doing?How are they doing?

•PeoplePeoplePeoplePeople

•ProcessProcessProcessProcess

•TechnologyTechnologyTechnologyTechnology

•ResourcesResourcesResourcesResources

Working in four aspects:Working in four aspects:Working in four aspects:Working in four aspects:

• Modernizing IT legislationsModernizing IT legislationsModernizing IT legislationsModernizing IT legislations

• Building InstitutionBuilding InstitutionBuilding InstitutionBuilding Institution

• Reforming and reReforming and reReforming and reReforming and re----engineering engineering engineering engineering administrative processesadministrative processesadministrative processesadministrative processes

• Managing changes and services Managing changes and services Managing changes and services Managing changes and services levelslevelslevelslevels

• Improving internal efficiency Improving internal efficiency Improving internal efficiency Improving internal efficiency

In general the Region countries are working in:In general the Region countries are working in:In general the Region countries are working in:In general the Region countries are working in:

• Training public organizations and Training public organizations and Training public organizations and Training public organizations and

citizenscitizenscitizenscitizens

• Introducing standards and Introducing standards and Introducing standards and Introducing standards and

interoperabilityinteroperabilityinteroperabilityinteroperability

• Reinforcing security and privacy Reinforcing security and privacy Reinforcing security and privacy Reinforcing security and privacy

policiespoliciespoliciespolicies

• Using social networks, GeoUsing social networks, GeoUsing social networks, GeoUsing social networks, Geo----

referencing toolsreferencing toolsreferencing toolsreferencing tools

In countries whose eIn countries whose eIn countries whose eIn countries whose e----government government government government

development is more sophisticated, development is more sophisticated, development is more sophisticated, development is more sophisticated,

tttthe focus is on:he focus is on:he focus is on:he focus is on:

• Coordinating between central and local Coordinating between central and local Coordinating between central and local Coordinating between central and local

governmentsgovernmentsgovernmentsgovernments

• Generating citizen participationGenerating citizen participationGenerating citizen participationGenerating citizen participation

• Generating laws and transparency portalsGenerating laws and transparency portalsGenerating laws and transparency portalsGenerating laws and transparency portals

• Development Open Government DataDevelopment Open Government DataDevelopment Open Government DataDevelopment Open Government Data

Some transparency laws in LASome transparency laws in LASome transparency laws in LASome transparency laws in LA• Argentina:Argentina:Argentina:Argentina: LawLawLawLaw NNNNºººº 25326 data 25326 data 25326 data 25326 data protectionprotectionprotectionprotection andandandand LawLawLawLaw

NNNNºººº 3.764 3.764 3.764 3.764 officialofficialofficialofficial data data data data accessaccessaccessaccess....

• Brasil:Brasil:Brasil:Brasil: LeiLeiLeiLei NNNNºººº 9.507 Regula o 9.507 Regula o 9.507 Regula o 9.507 Regula o DireitoDireitoDireitoDireito de de de de AcessoAcessoAcessoAcesso a a a a InformaInformaInformaInformaççççõesõesõesões e Disciplina o Rito e Disciplina o Rito e Disciplina o Rito e Disciplina o Rito ProcessualProcessualProcessualProcessual do habeas do habeas do habeas do habeas data.data.data.data.

• Chile:Chile:Chile:Chile: LawLawLawLaw NNNNºººº 20285 20285 20285 20285 TransparencyTransparencyTransparencyTransparency andandandand Access Access Access Access totototoPublicPublicPublicPublic InformationInformationInformationInformation....

• PanamaPanamaPanamaPanama:::: LawLawLawLaw NNNNºººº 6 6 6 6 TransparencyTransparencyTransparencyTransparency normnormnormnorm. . . .

• Paraguay:Paraguay:Paraguay:Paraguay: LawLawLawLaw NNNNºººº 1728 1728 1728 1728 AdministrativeAdministrativeAdministrativeAdministrativeTransparencyTransparencyTransparencyTransparency....

• PeruPeruPeruPeru:::: LawLawLawLaw NNNNºººº 27806 27806 27806 27806 TransparencyTransparencyTransparencyTransparency andandandand Access Access Access Access totototoPublicPublicPublicPublic InformationInformationInformationInformation....

Open data web portalsOpen data web portalsOpen data web portalsOpen data web portalsChile: http://datos.gob.cl/

Uruguay: http://datos.gub.uy/

3. Challenges for LAC 3. Challenges for LAC 3. Challenges for LAC 3. Challenges for LAC

countriescountriescountriescountries

• Extending the benefits of the Information Extending the benefits of the Information Extending the benefits of the Information Extending the benefits of the Information Society to every citizen in the country and Society to every citizen in the country and Society to every citizen in the country and Society to every citizen in the country and reducing the digital gap.reducing the digital gap.reducing the digital gap.reducing the digital gap.

• Adopting policies to foster investment in Adopting policies to foster investment in Adopting policies to foster investment in Adopting policies to foster investment in broadband broadband broadband broadband ““““backbonebackbonebackbonebackbone”””” infrastructure within infrastructure within infrastructure within infrastructure within and between countries in the region and and between countries in the region and and between countries in the region and and between countries in the region and with the rest of world.with the rest of world.with the rest of world.with the rest of world.

• Developing more and better eDeveloping more and better eDeveloping more and better eDeveloping more and better e----government government government government initiatives to improve and increase the level initiatives to improve and increase the level initiatives to improve and increase the level initiatives to improve and increase the level of sophistication of their online services.of sophistication of their online services.of sophistication of their online services.of sophistication of their online services.

• Reducing costs through increased use of Reducing costs through increased use of Reducing costs through increased use of Reducing costs through increased use of Cloud Computing Cloud Computing Cloud Computing Cloud Computing –––– GGGG----Cloud service Cloud service Cloud service Cloud service providers.providers.providers.providers.

• Creating a public sector commitment to Creating a public sector commitment to Creating a public sector commitment to Creating a public sector commitment to Open Data.Open Data.Open Data.Open Data.

• Applying the use of ICTs to areas of Applying the use of ICTs to areas of Applying the use of ICTs to areas of Applying the use of ICTs to areas of critical public importance, such as critical public importance, such as critical public importance, such as critical public importance, such as reducing consecuences of natural reducing consecuences of natural reducing consecuences of natural reducing consecuences of natural disaster.disaster.disaster.disaster.

4. ECLAC 4. ECLAC 4. ECLAC 4. ECLAC

contributioncontributioncontributioncontribution

ECLAC, headquartered in Santiago, ECLAC, headquartered in Santiago, ECLAC, headquartered in Santiago, ECLAC, headquartered in Santiago,

Chile, is one of the five regional Chile, is one of the five regional Chile, is one of the five regional Chile, is one of the five regional

commissions of the United Nations. commissions of the United Nations. commissions of the United Nations. commissions of the United Nations.

Their mission is contribute to the Their mission is contribute to the Their mission is contribute to the Their mission is contribute to the

economic and social development economic and social development economic and social development economic and social development

of Latin America and the Caribbean.of Latin America and the Caribbean.of Latin America and the Caribbean.of Latin America and the Caribbean.

About ECLAC About ECLAC About ECLAC About ECLAC

• Promoting dialogue about experiences regarding Promoting dialogue about experiences regarding Promoting dialogue about experiences regarding Promoting dialogue about experiences regarding the information society in Latin America.the information society in Latin America.the information society in Latin America.the information society in Latin America.

• Monitoring and analyzing the progress of the Monitoring and analyzing the progress of the Monitoring and analyzing the progress of the Monitoring and analyzing the progress of the regional countries towards the development of eregional countries towards the development of eregional countries towards the development of eregional countries towards the development of e----government strategies.government strategies.government strategies.government strategies.

• Strengthening the partnership with other regions Strengthening the partnership with other regions Strengthening the partnership with other regions Strengthening the partnership with other regions on eon eon eon e----government issues.government issues.government issues.government issues.

• Promoting greater investment in ICTPromoting greater investment in ICTPromoting greater investment in ICTPromoting greater investment in ICT’’’’s and es and es and es and e----gov gov gov gov developmentdevelopmentdevelopmentdevelopment

ECLAC actionsECLAC actionsECLAC actionsECLAC actions

ECLAC contribution to ECLAC contribution to ECLAC contribution to ECLAC contribution to ECLAC contribution to ECLAC contribution to ECLAC contribution to ECLAC contribution to

eeeeeeee--------government developmentgovernment developmentgovernment developmentgovernment developmentgovernment developmentgovernment developmentgovernment developmentgovernment development

ECLAC provides technical assistance to regional countries on ECLAC provides technical assistance to regional countries on ECLAC provides technical assistance to regional countries on ECLAC provides technical assistance to regional countries on

eeee----government development through:government development through:government development through:government development through:

•Training coursesTraining coursesTraining coursesTraining courses

•Research and technical documentsResearch and technical documentsResearch and technical documentsResearch and technical documents

•Advisory servicesAdvisory servicesAdvisory servicesAdvisory services

•Seminars, conferences and expert workshopsSeminars, conferences and expert workshopsSeminars, conferences and expert workshopsSeminars, conferences and expert workshops

Training coursesTraining coursesTraining coursesTraining courses

ECLAC, offers courses on various economic and ECLAC, offers courses on various economic and ECLAC, offers courses on various economic and ECLAC, offers courses on various economic and social issues to participants from the countries in social issues to participants from the countries in social issues to participants from the countries in social issues to participants from the countries in the region, mainly from the public sector.the region, mainly from the public sector.the region, mainly from the public sector.the region, mainly from the public sector.

These courses provide a combination of theory These courses provide a combination of theory These courses provide a combination of theory These courses provide a combination of theory and practice, and systematize the experiences of and practice, and systematize the experiences of and practice, and systematize the experiences of and practice, and systematize the experiences of the countries in the region.the countries in the region.the countries in the region.the countries in the region.

In 2012 ECLAC offered the first course on e-government. Participants came from 12 Latin American countries

(2013 will be the second version you can see details in: http://www.ilpes.cl)

Research and technical Research and technical Research and technical Research and technical

documentsdocumentsdocumentsdocuments

ECLAC experts are ECLAC experts are ECLAC experts are ECLAC experts are constantly researching and constantly researching and constantly researching and constantly researching and publishing documents on publishing documents on publishing documents on publishing documents on eeee----government, open government, open government, open government, open government and open government and open government and open government and open data topics.data topics.data topics.data topics.

Advisory servicesAdvisory servicesAdvisory servicesAdvisory servicesAt the request of Governments, ECLAC conducts At the request of Governments, ECLAC conducts At the request of Governments, ECLAC conducts At the request of Governments, ECLAC conducts

cooperation missions at the national and local cooperation missions at the national and local cooperation missions at the national and local cooperation missions at the national and local

levels, in order to assist member countries in levels, in order to assist member countries in levels, in order to assist member countries in levels, in order to assist member countries in

developing their edeveloping their edeveloping their edeveloping their e----government strategies.government strategies.government strategies.government strategies.

Organization of seminars, Organization of seminars, Organization of seminars, Organization of seminars,

conferences and expert workshopsconferences and expert workshopsconferences and expert workshopsconferences and expert workshops

ECLAC organizes Seminars, Forums and ECLAC organizes Seminars, Forums and ECLAC organizes Seminars, Forums and ECLAC organizes Seminars, Forums and Workshops on eWorkshops on eWorkshops on eWorkshops on e----government issues. ECLAC also government issues. ECLAC also government issues. ECLAC also government issues. ECLAC also sponsors high level meetings in which ECLAC sponsors high level meetings in which ECLAC sponsors high level meetings in which ECLAC sponsors high level meetings in which ECLAC experts have a leading participation.experts have a leading participation.experts have a leading participation.experts have a leading participation.

Ministerial meeting in EcuadorMinisterial meeting in EcuadorMinisterial meeting in EcuadorMinisterial meeting in Ecuador(October, 2012)(October, 2012)(October, 2012)(October, 2012)

ECLAC Launched Subsidiary Body for Science, ECLAC Launched Subsidiary Body for Science, ECLAC Launched Subsidiary Body for Science, ECLAC Launched Subsidiary Body for Science,

Innovation and Information and Communications Innovation and Information and Communications Innovation and Information and Communications Innovation and Information and Communications

TechnologiesTechnologiesTechnologiesTechnologies

The meeting brought together The meeting brought together The meeting brought together The meeting brought together

35 delegates responsible for 35 delegates responsible for 35 delegates responsible for 35 delegates responsible for

digital policymaking from 17 digital policymaking from 17 digital policymaking from 17 digital policymaking from 17

of the region's countries.of the region's countries.of the region's countries.of the region's countries.

Despite progress made Despite progress made Despite progress made Despite progress made Despite progress made Despite progress made Despite progress made Despite progress made

by LAC governments by LAC governments by LAC governments by LAC governments by LAC governments by LAC governments by LAC governments by LAC governments

and our efforts to and our efforts to and our efforts to and our efforts to and our efforts to and our efforts to and our efforts to and our efforts to

support them, there is support them, there is support them, there is support them, there is support them, there is support them, there is support them, there is support them, there is

still a long road ahead.still a long road ahead.still a long road ahead.still a long road ahead.still a long road ahead.still a long road ahead.still a long road ahead.still a long road ahead.

Many ThanksMany ThanksMany ThanksMany ThanksMany ThanksMany ThanksMany ThanksMany Thanks

Muchas GraciasMuchas GraciasMuchas GraciasMuchas GraciasMuchas GraciasMuchas GraciasMuchas GraciasMuchas Gracias

alejandra.naser@cepal.org