Rethinking the Public Library:
Digitizing Services and the Impact on the Library as a Space
Rolf Hapel Citizens' Services and Libraries Aarhus, Denmark
Cilips Annual Conference Dundee, Scotland June 2014
1 A Future for the Library?
2 Digital Services
3 The Library as a Space
4
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The libraries of the industrial society
Democracy Free and equal access to information
+ Education Support to the formal education system
+ Culture Access to cultural heritage and experiences
= Success 60 -70 % of population users
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
New citizens
The “new elderly"
Demography
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Demography
30 % fewer young people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
education beyond
secondary school
15 – 20 % of population
are illiterate = 1 mio people
Larger gap between
information strong and
information weak citizens?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Citizen = consumer
Increasing individualization The political consumer Self-reliant Demand for quality Leisure time is a limited resource
Fuck the library, man!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Competence development and generation change
Librarian as we know her..
Librarian as we need her to be..
0
200
400
600
800
1000
1200
1400
More than 50 % decrease of service points in Denmark since 1980!
Fewer libraries..
.
High Internet penetration Broadband – wireless access IT everywhere - ”Pervasive computing” Mobility and all kinds of portable devices
Cloud - streaming
It infrastructure
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Source: Internet World Stats, Usage and population, Jan 2014
A well known innovation strategy in the public sector..
But the public sector is in a state of permanent crisis, and the fight on resources is intense
Send more money..
Libraries
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Reinvent the library new ways of professionalism
new products new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A new library model for the knowledge society Danish Digital Library The ’Open Library’ Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The modern library
D. Skot-Hansen et. al. Royal School of Library and Information Science
Cognition/information
Engagement
Innovation Empower-ment
Infrastrucure for digital objects
+ Collaboration on purchasing
+ Promotion and mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Idea
Liberate data and information
Create relations between data
Make the users knowledge visible and useful
Place information in a meaningful context for the users ..by using open source software and forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Concept
The well (data repository)
O
Sources Application layer
O m
Presentation
User transactions
Harvesting and
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Library automa-
tion system
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Started spring 2000
Editor based in Aarhus, production distributed
Cooperation with nationwide public service TV and radio broadcast
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Watch movies with your borrowers card on filmstriben.dk
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
eBook shelf
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Multiple platforms
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Started October 2011
Agreement with primary
publishers covering 80 % of the
Danish e-book market
Build on TING
Technical integration to Fiction
Literature portal
Integration to OPAC’s
Launching ebook-service
Integrated e-content
My loans/account
New media/ services
Recommen- dations
News from the library
Events
Search
General info
Reservations - SMS services
Others who have borrowed..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Film and movies
E-sound books
E-music
E-books
E-content from
the library:
E-books
E-sound books
Music
Film..
..in Websites from e.g. educational institutions
Syndication and deconstruction
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
City and media Mob portals
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Responsive design
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Only digital content
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Scan point
Remember this book
Others have also borrowed..
Titles by same author
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish public libraries participate
Universe – basic figures and changing themes – also in the physical libraries
Palle’s Gift Shop
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Info Galleria
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
E-tables
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Lib-Phone RFID tags and Blue Toth connected to content server
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The Story Chair
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The Quibbler
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Interaction
Distance
Short term Long term Sponsorships Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production R & D
Business development projects
Branding
Sponsorships Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Therefore partnerships..
New resources and skills in the library Knowledge and inspiration from others Increased network
Increased diversity and quality in service production
Enhanced communication and marketing Legitimization New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORT JOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE E
XH
IBIT
ION
S
FAMILIES
Partner activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET AREA
TO
DD
LE
RS
/C
HIL
DR
EN
REA-DINGTRAI-NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Citizens’ Services
More than 2/3 of Danish libraries offer Citizens Services
..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..vision creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Users and staff introduces ideas and projects and participants elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..user driven design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..exhibitions..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..tuition..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..consultation..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..individual help..
..self learning..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..self checking out..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..talks..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..discussions..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..debates..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..fun..
..writers workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
.. performances..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..hacker labs..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..innovating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..playing..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..being analogue..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..socializing..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..recreating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Hackerspaces Makerspaces Fablabs Share premises, tools, knowledge Create projects, ideas, network
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The playground..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A question for you..
To which problems in society is your library the answer?