August 6, 2007

Did You Train Project Management

Before You Outsourced?

August 6, 2007

Outsourcing and Project Management

• Outsourcing

– A Way of Modern Business Life

– Matured Over Time

• Project Management

– In-house Vs Outsource

– Expectation Management

August 6, 2007

Why Outsourced

• Reduce Cost

• Focus on Core Competency

• Leverage Special Expertise

• Speed-up Delivery

• Relieve Resource Constraints

August 6, 2007

Project Management Challenges

1. Identifying Project to Outsource

2. Selecting Outsourcing Company

3. Cultural Differences

4. Managing Own and Outsourcing Team

5. Multi-site Multi-time zones

6. Communication

7. Issues with Getting Timely Status

8. Cost-to-the-Company

August 6, 2007

Identifying Project to Outsource

• Core vs. Non-core

• Gain Expertise

• Clear Requirements

• Low Complexity

August 6, 2007

Selecting An Outsourcing Company

• Leverage Consulting Companies

• Country Selection

• Outsourcing Company Selection

– Size

– References

– Visit

August 6, 2007

Outsourcing Company Strengths

• Leverage Expertise

• Or Substandard Results

August 6, 2007

Multi-sites and Multi-time Zones

• Long Day Impacting Personal Life

• Day-to-day Issues

• Confusion over Holidays and

Time Zones

August 6, 2007

Cultural Differences

• Honor Cultural Differences

• Develop Relationship

• Study Work Habits

• Cross-cultural Training

• Sensitivity to Social Taboos

August 6, 2007

Trivia

• What is the most spoken language in the world?

• Broken English which includes

– Hinglish

– Chinglish

August 6, 2007

Own and Outsourcing Teams

• Your Staff Reaction

• Filter Noise

• Educate - Importance of Program

• Train - Outsourcing

Methods/Issues

• Travel

August 6, 2007

Communication

• Conference Calls

• Concise Communication

• Questions, Paraphrase, MoM

• Language, Tone

• Watch Out for Cultural Issues

• Technologies

August 6, 2007

Issues with Getting Timely Status

• No Visibility into Risks

• Last Minute Surprises

• Frequent Deliveries

• Extensive Reviews

• Resources and Expertise

August 6, 2007

Cost-to-the-Company

• Hidden Cost

• Currency Movement

August 6, 2007

Conclusion

• Reap the Rewards by

Understanding Differences

between Traditional (In-house)

and Outsourced Projects.