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Countr
Territo
District
District Central North DSouth DEast DelNorth ESouth New DeNorth West D
Official
Total Ar
Harya
y Delh 9
Delhi elhi elhi hi ast Delhi est Delhi lhi est Delhi lhi
languages ea
a
India i
English,
Punjabi,
1483 km2
(57
Delhi
indi,
rdu 3 sq mi)
Utt r Pradesh
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IT DEPT
A . V I S I O N 1. The rap id advan cemen ts in th e field of
Information, Communication and Entertainment
Technologies and the resultant explosive growth of
the information intensive services sector have
radically changed the world economic landscape.
These changes have given rise to a new society
based on knowledge. This has further resulted in
the new avenues of development, employment,
productivity, efficiency, and enhanced factors of
econom ic growth .
2. Governm ent of Delhi recognises the enorm ous
potential of the IT and has decided to embark
upon an ambitious journey to herald the benefits
of IT to the people of the state.
3. It en vis ions th at by th e year 20 03, Delhi sha ll have
realised th is h u ge potential an d, as a resu lt , wou ld
emerge as a premier cyber s tate in the country
with its citizens qualifying to be e-citizens.
B. ASPIRATIONS 1. Th e a sp irations of th e IT policy in th e s tat e of Delhi a re govern ed b y th e following 6 E ’s i.e.
Electronic Governance, Equality, Education,
Employment , Entrepreneursh ip an d Economy. The
objectives of th e policy ar e a s follows.
a ) E-Governance : To use e-governance as a tool
and deliver a government that is more pro-
active an d res pon sive to its citizens .
b) Equa l i ty : To u se t h e power of th e IT to ach ieve
the objectives of eradicating poverty, improving
healthcare, empowering women and
economically weaker sections of the society.
The Right to Information Act that the
government of Delhi proposes to enact will
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IT DEPT
empower the people and ult imately help to
bring abou t social an d economic ju s tice.
c) E d u c a t i o n : To encourage the use of IT in
schools, colleges and educational institutions in
the s tate of Delhi so as to enable the s tudents
to improve their skills , knowledge and job
prospects and enable them to obtain
employment in this sunrise industry.
d) E m p l o y m e n t : To use IT for generating
additional employment for the new digital
economy. To facilitate localisation of software,
so th at ben efits of IT cou ld p ercolat e n ot only in
English language, but also in Hindi, Urdu, and
Punjabi.
e) E n t r e p r e n e u r s h i p : To unleash the Delhi
incubation engine, promote entrepreneurship,
earn foreign excha n ge, and increas e IT’s
contr ibution to the economic growth of the
s ta te .
f) E c o n o m y : To encourage and accelerateinvestments and growth in IT hardware,
softwar e, Int ern et, tra ining, IT enab led services,
telecom, e-commerce and related sectors in the
sta te. To u se IT effectively in indu str ies t o m ak e
them competitive and web-enabled. To provide
adequate inf ras t ructure in the s ta te so that IT
sector can flourish. To use IT for ushering
world-clas s e- tourism in th e s ta te.
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IT DEPT
C. ENABLERS
Adv i sory Coun c i l
Core Group s
1. While it is essential to announce an IT policy
for the State of Delhi, it is equally important to
put together an enabling process for i ts
imp lemen tation. For this , we propose to pu t two
processes in place. A high-powered committee
under the Chairpersonship of the Chief
Minister and formation of core-groups for
implementing the policies of the government in
respect of E-Commerce, IT enabled services, E-
governa nce an d E-Edu cation.
a ) Advisory Counci l : The government shall
set up high-powered Information
Technology Advisory Council under the
Cha irperson sh ip of Ch ief Minister of Delh i.
This advisory Council would have
representative from the industry,
government and academia. This Council
will review the implementation of the IT
policy and also advise the s tate on further
improvements as may be required fromtime to t ime so that Delhi continues to
keep p ace with t he global IT scen ar io.
b) Core Groups : To oversee the
implementation of the policy in key areas
of Information Technology such as E-
Commerce, IT enabled services, E-
Governance and E-Education, as also to
assist the Advisory Council, the
government shall set up Core Groups for
each of these key areas , which shall have
representatives from the industry,
governmen t a nd academia .
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IT DEPT
De p a r t m e n t o f
I n f o r m a t i o n
T e c h n o l og y t o b e
s t r e n g t h e n e d
Miles tones
c) S t r e n g t h e n i n g o f t h e D e p a r t m e n t o f
I n fo r m a t i o n T e c h n o l o gy : The Department
of Information Technology will be suitably
strengthened to enable i t to discharge i ts
role of acting as a single window agency for
an a l l - round implementa t ion and
monitoring of the state IT policy.
d) M i l e s t o n e s o n t h e r o a d m a p t o c y b e r
c i t y : While Govt. of Delhi is committed to
achieve its objective of transforming Delhi
int o a premier cyber ci ty by th e year 2003 ,
the government realises that i t is equally
essen tial to set up imp ortan t m iles tones on
this journey. These milestones will allow
the government to take s tock of what has
been achieved, what hurdles need to be
removed, and whether any mid-course
correction is required to reach the
destination. These miles tones are
December 2000, Ju ne 2001 an d December2001. At appropriate places this policy
document will enumerate the objectives ,
which the departments are expected to
ach ieve by these da tes .
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IT DEPT
D. STR ATEGY The private sector has been in the forefront of
developments of IT sector. As the government
seeks to translate its vision into reality, it expects
the private sector to continue to play its pivotal
role. However, the vision will not be realised early
without the government playing an active role in
th e followin g thr ee area s.
a ) P rom ot in g IT fo r mas ses .
b) Ush er in g E-Govern an ce .
c ) C r e a t i n g a n a t m o s p h e r e c o n d u c i v e f o r t h e
g rowt h o f IT Indus t ry & IT In fr a s t ruc t u r e .
IT to imp rove th e
q u a l i t y o f l if e
a) PR OMOTING IT FO R MASS ES
1. The two strategies – promoting the IT sector
and inf ras t ructure and promoting e-
govern an ce – will brin g enorm ou s b enefits of IT
to the citizens of Delhi. While the government
will take a number of pro-active steps topromote the growth of IT industry and e-
governance, i t is equally conscious that these
developments do not create new division in
society – referred to as digital divide by some
people – divide between th ose who h ave access
to IT based industry and those who do not.
Government is therefore determined to see
that the benefits of Information Technology do
not remain confined to higher classes of
society. In fact government intends to use IT
as a major ins t rument to provide new
opportunities to those segments of society who
do not see opportunities to improve their
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IT DEPT
“T e a c h t h e
T e a c h e r s ”
P r o g r a m m e
Co m p u t e r La b s
material , which is one of the pre-
requis i tes to spread l i teracy and
educat ion .
b) The governm ent proposes to sprea d
li teracy and computer education by
initiating action under the following
broa d p olicy fra m ework.
• The government shall start a “Teach
the Teachers” programme for
upgrading the IT knowledge and skills
of teachers on a regular basis . A
Special Cell will be set up in State
Council for Education, Research and
Training to work out details of this
programme. The government intends
to take up training of at leas t 10% of
teachers in Higher Secondary Schools
during 2000-01. There shall be an
incen tive schem e to at tract teach ers toth is programme and to encourage
them to complete it successfully.
• The government will establish
computer laboratories in al l
government schools by the year 2003
in collaboration with private sector.
About 115 schools will be covered in
the first year i.e. 2000-2001. The
Government will also encourage aided
schools to set up computer labs in
collabora tion with p rivat e sector.
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IT DEPT
C o m p u t e r
L i teracy
c a m p a i g n in
s l u m s
Upgra d in g ITIs
T r a i n i n g Ce n t r e
f o r u n e m p l o y e d
IT Open Univers i ty
S e t t i n g u p a n I IIT
• The government will launch a literacy
campaign in s lum areas using ICT. I t
proposes to start a pilot project in a
s lu m colony un der which 3 0 compu ter
kiosks will be set up with Internet
connectivity to enable the children to
learn computing skills on their own
withou t an y adu lt intervention.
• The government shall upgrade
Industrial Training Institutes for
providing training of skills for data
entry, marketing, transcription, call
centres , content creation and data
processing. This will give necessary
boost to the IT enabled services in the
s ta te .
• Th e govern m en t will encou ra ge privat e
sector initiatives in s etting u p Training
Centres for the Unemployed Educated
Youths . The government aims to s tar ta t leas t 10 Centres in the year 2000-
01 .
• The government will take steps to
esta blish an IT Open University. It will
also encoura ge techn ical cou rses in its
university, schools and ITI’s. The
government hopes to take education
and l i teracy to a much larger section
of popu lation in th e next th ree years .
• The government will also set up a
prem ier Indian In stitu te of In forma tion
Technology to impart high quality IT
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IT DEPT
Digi ta l Library
Ci t i z en Serv ice
Poin t s
S u w i d h a Po in t s
edu cation a nd training to th e people.
• It will also set up a Digital Media
Library that would be a central
storehouse of digitalised data
containing government records ,
industry information and information
on educat ion , tour ism and
archaeology.
i i ) Fu l f i l l ing loca l in format ion needs o f the
peop le .
a) The government has already proposed sett ing
up of Citizen Service Points all over the state,
which could be used by the cit izens to access
any information about government services
from any location within the s tate and outs ide.
These CSPs will be electronically linked to
government depar tments through thei r
websites. These will be set up by the private
sector that will be allowed to recover the costs
by charging the user an affordable transactionfee.
b) The government has also proposed to set up
Suwidha Points at each of its major offices.
These Suwidha Points will be single user-
friendly window for deadline-based handling of
applications. At this point a citizen will also be
given an ackn owledgemen t with a probable date
of resp ons e to his ap plication.
c) In ad dition th e govern m ent will en cour age the
private individuals to set up information kiosks
all over the city. The kiosks shall provide free
access to a wide ran e of cit izen-oriented
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IT DEPT
Cyber Caf es an d
I n f o r m a t i o n
K i o s k s
access to a wide range of citizen-oriented
information. In particular, all the e-governance
related information should be available through
these kiosks . They need not have Internet
connections. They could simply have data
stored for access to the citizens. These kiosks
will be encouraged to use touch-screens
requir ing no use of ei ther the keyboard or the
mouse. The government will ass is t the
entrepreneurs in get t ing space where demand
for kiosks could be foreseen. Some examples of
such places are bus s tops , markets , colleges ,
community centres, resident association offices,
clubs, tourist places, airports, railway stations
and schools. In addition the government will
encour age the owners of STD / ISD booths to
convert th em to cyber ca fes a ll over Delhi.
i ii ) E d u c a t i n g c i t i z e n s a b o u t t h e i r d u t i e s
a) Internet based information delivery systems in
combination with conventional broadcast
media, TV and Radio, could act as a major
vehicle to educate citizens regarding their
duties to the nation and the s tate. This will
imm en sely help in people’s p ar ticipa tion in
program m e like fam ily welfar e, cons ervation of
environment, and preservation of ethical ,
moral and cul tura l va lues .
b) The people could also be informed about the
rich heri tage of the capital and the need to
preserve the an cient m onum ents which dot the
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IT DEPT
T o u r i s m Po r t a l
city landscape and the dangers of vandalis ing
them.
c) Th e nu isa nce creat ed by littering pu blic places,
parks , roads and places of rel igious and
tourist interests will be highlighted using IT
technology.
iv) En ablin g E-Tou rism
a) Tourism is one industry that can effectively
use IT to promote itself. The use of internet
for prom otin g tou rism is only one exam ple.
b) In n ovat ive solutions u sing IT can h elp Delh i
to at tract more vis i tors and touris ts by
providing them with information about the
m an y places of h istorical in terest in t he city.
c) To take advantage of IT in the tourism
sector the governm ent would encoura ge an d
initiat e th e followin g
• E-Tour i sm Po r t a l: There are currently
many web sites providing information
about the tourism sector of the s tate.
However, there is a need for setting up
comprehensive tourism portal for the
state of Delhi. This portal could have
comprehensive information on the
tourism industry, hotels , places of
religious and historical interest etc. The
idea is to not only provide basic
information but also cybercasting, video
clips, and graphics etc. The portal will
ha ve cybercas ting of m ajor event s in th e
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IT DEPT
T o u r i s m Ma r k e t i n g
ha ve cybercas ting of m ajor event s in th e
State of Delhi. The portal will also
encourage e-commerce by selling local
handicraf ts , agr icu l ture and indus t ry
products through the web s i te. The
portal will also have a revenue model of
earning through on-line bookings,
advertisements and brokerage from e-
comm erce t ra nsa ct ions .
• M a r k e t i n g : An aggressive m ar keting
plan would be designed to market the
sta te of Delhi thr ough th e net .
v) En abl ing Wom en
a) Empowerment of women is an integral part
of the process of development of any
economy. The transition to a knowledge-
bas ed economy includes the p art icipat ion of all sectors of the society.
b) The government of Delhi considers the role
of women to be very important in the
economic and social development. With the
increased emphasis in IT by the
government, there is a need to introduce
special scheme for providing the benefits of
IT to the women in th e s tat e.
c) The IT can play a catalytic role in the
process of empowering women. Government
will take the following initiatives in this
regard.
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IT DEPT
L i t e ra c y c a m p a i g n
f o r w o m e n
S e t t i n g u p w e b
s i t e s
• An IT literacy programme specially
directed towards spreading literacy
among women would be launched by
the year 20 01.
• Government will encourage NGOs to
set up B2C (business to consumer)
and B2B (bus iness to bus iness )
websites to promote interest of
women doing bu s iness in th e s ta te .
Re- invent ing Govt .
Processes
N in e D e p a r t m e n t s
to go “on-line”
b) USHERING E-GOVERNANCE
I . Cit i zen in t e r f ace1. Government of Delhi will use IT not merely
to automate i ts exis t ing procedures but
also to reinvent government processes and
to redefine the role of bureaucracy. This
would enable the government to make i ts
functioning cit izen-centr ic, transparent
and efficient.
2. The government has identified nine major
pu blic dealing depart m ent s th at will go ‘on-
line’ by the year 2002 . Thes e depa rtm ents
are revenue, transport , sales tax, excise,
education, social welfare, co-operatives,
health and labour. Of these sales tax,
excise and transport will go on-line by
J u ne 2001 . The governm ent will provide
assistance for computerisation of Local and
Au tonomou s Bodies su ch as MCD, NDMC,
DVB, DJ B etc. working u n der it.
3. In order to this, the govern m en t will set u p
the legal machinery to implement cyber law
provisions regarding recognition of digital
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IT DEPT
Go v t . t r a n s a c t i o n
t h r ou g h In t e r n e t
Heads o f
De p a r t m e n t s a n d
t h e OS Ds
provisions regarding recognition of digital
s ignature and electronic records and their
use in government. By December 2003, i t
sh all ena ble the cit izens to cond u ct most of
their transactions with the government
through the Internet . Some examples of
these transactions are: obtaining driving
licenses, registration of vehicles,
regis trat ion with employment exchanges,
regis tra t ion of bir ths a nd death s , obtaining
ration cards, payment of various bills ,
lodging of various complaints and their
redressal, delivery of pensions, tendering,
filing of tax returns and applying for
admissions . To ensure that this process is
monitored periodically some important
m ileston es h ave been fixed.
4. The hea ds of departm ent sh all be
responsible for the preparation and
implementation of their respectivedepartmental action plans. An Officer on
Special Duty will assist each head of
depar tmen t in t his tas k. He will also act as
the nodal officer in the department for
implementing IT policy. The head of
depar tm ent s ha ll ha ve fu ll powers to spen d
u p to 3% of his dep artm ent’s b u dget for
implemen tat ion of th is policy.
5. In a ddition, a deta iled plan for employee
training shall be implemented. The Civil
Service Training Institute shall design
new modules for IT courses for
imparting computer training and
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IT DEPT
E m p l o y e e s u p p o r t
I n f o r m a t i o n
t h r ou g h In t e r n e t
edu cation to produ ce kn owledge workers
in the government . The annual
confidential reports of the employees
shall reflect the employee performance
in implementation of this policy. The
possibility of relaxing the scheme for
loan to employees for purchase of
computers and per iphera ls shal l be
explored. For all new employees
appropriate level of computer literacy
shal l be made an essent ia l requirement
in the recru i tment ru les .
Mi le s t o n e O n e : D e c e m b e r 2 0 0 0
1. By the end of December 2000, the citizens
will be able to access information relating
to transactions with the government
through the Internet . Some examples of
su ch informa tion a re: downloading of non -
priced forms, information about eligibility,
rules , documents required to be submitted
along with various application forms,
formats of affidavits, and information
relating to t en ders . The filin g of comp lain ts
of suggestions through the Internet will
also be made possible.
Simultaneously, the government will
also put on the internet information that
ought to be in public domain. This will
enable the citizens to play the role of a
watchdog and to ensure t ransparency .
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IT DEPT
R i g h t t o
In f o r m a t i o n A c t
C i t i z en Serv ice
Poin t s
Some examples of this type of information
are: lan d owned by the governm ent an d th e
gaon sabha, details relating to the civil
works and payments made for them,
mandi market prices, availability of
h ospital beds, citizens’ cha rters , cau se list
of various revenue courts , names of
licensees under different provisions of law
an d the term s an d cond it ions t hereof.
2. Later this information set will be further
expanded and their placement in public
domain will be made legally enforceable
th rou gh th e Right to In forma tion Act.
Mi le s t o n e T wo : J u n e 2 0 0 1
1. By th is date some trans actions with th e
government will be carried using
telephones, stored-value credit or debit
cards . This will be achieved through the
intermediation of the banks. Paying billsfor govern m en t s ervices is on e exam ple. IT
will make travel to the government offices
unnecessary. The citizen will be able to
tran sa ct bu siness with a few major pu blic-
dealing depa rtm ents from on e place. These
point s – Citizen S ervice Point s (CSPs) – will
be electronically linked to these
departments. These Points will be set up
in p rivat e sector th at will recover its in itial
cost of sett ing up th ese Points by charging
th e cit izens a t ran saction fee.
2. Besides these CSPs, th e govern m en t will
se t up Suwidha Poin ts in each depar tment
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IT DEPT
S u w i d h a Po in t s
Se l f Cer t i f i ca t ion
e x e m p t i o n f o r IT
I n d u s t r y
Us e o f S m a r t
E-cards
to enable the citizens to interact at only a
single point called the Suwidha or single
user-friendly window for handling
applications which have to be submitted
by a certa in date. At th ese Su widh a Points
the applications will be accepted and
acknowledged and the citizens will be
given a date by which they may expect a
response from the department. The
government proposes to al lot these
Suwidha Points to senior citizens who will
be allowed to charge handling costs.
3. By th is da te the depar tm ent will explore
the possibility of introducing self-
certificat ion / exempt ion for IT software
ind u stry un der variou s Acts / Regulations
m en tioned in p a ra D (a) (viii) ab ove.
Mi le s t o n e T h r e e : D e c e m b e r 2 0 0 1
1. Th e third m ileston e will be reach ed when citizens
will be able to use electronic cards for accessing
services offered by different departments. The
government will consider issuing multi-purpose
cards to ci t izens that would serve the purpose of
being a rat ion card, an identi ty card, a driving
license etc. The citizens will be required to
register their personal details only once. To begin
with, rat ion cards and a s ingle electronic card in
selected areas on an experimental basis will
replace driving l icenses by J u ne 2 001.
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IT DEPT
RACE TO THE
FINISHING LINE
1. Similar milestones will be identified for the
between December 2001 to March 2003 in detailed
depar tmenta l p lans in such a manner tha t the goal
of tran sacting bu siness over th e int ernet is ach ieved.
Im p r o v in g i n t e r n a l
e f f i c i e n c y
Use o f E -m ai l ,
Bu l l e t in Boards
a n d V id e o
C o n f e r e n c i n g
Da t a H a n d l i n g
I I. A m ore e f fi c i en t gove rn m en t
1. IT will also b e dep loyed t o imp rove govern m en t’s
internal efficiency. This will be done in two main
areas : in in ternal communicat ion and in data
handling.
2. In tern al com m u n ication will be im proved by
increasing use of e-mail , bullet in boards and
video conferencing in the government. Routine
circulars, meeting notices, and minutes will be
communicated through e-mail . Video-
conferencing will be used to decide urgent
matters in consultation with senior officers
without calling them over from their offices. This
will make them accessible to the people even
while being in a position to confer with other
off icers in matters which are urgent and cannot
wait for a form al m eeting to be convened.
3 . Data ha ndl ing compr ises data capture , da ta
sharing, data s torage, and data retr ieval , data
processing an d data present ation. Some exam ples
of the projects which lend themselves to data
handling are Executive Information Systems for
the departmental heads, computerisation of land
records and hospital OPDs, ICT based delivery of
education in formal, informal and non-formal
sectors of education, data capture on violation of
laws / ru les us ing remote cameras or o ther
recorders with online data updation and
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IT DEPT
generation of reports in such areas as traff ic
violat ion an d p ollution m onitoring. These p rojects
with their target dates of completion shall be
detailed in departmental plans of action. The
expected progress at the milestones identified
ear l ier i . e . December 2000, June 2001 and
Decemb er 2001 a re s tat ed below.
Rou t ine
C o m m u n i c a t i o n s
Mi le s t o n e O n e : D e c e m b e r 2 0 0 0
1. By December 2000 , al l rou tine comm u nication
between CM’s Office an d depa rtm ents an d a mon g
depar tmen ts th emselves sh al l be done through e-
mail and bullet in boards . A beginning in the use
of video con feren cin g will be m ad e by th at da te.
N et w o r k i n g
De p a r t m e n t s
Mi le s t o n e T wo : J u n e 2 0 0 1
1. The n ext miles tone will be reached in J u ne 200 1.
By this date al l the departments shall beinternally networked and projects of all
depart men ts will be un der imp lemen tation.
L a n d R e c or d s
C o m p u t e r i s a t i o n
Mi le s t o n e T h r e e : De c e m b e r 2 0 0 1
1. By Decemb er 2001 some imp ortant projects
would have been completed. These include
networking of different departments , the
departmental Executive Information Systems and
th e Lan d Record Comp u terisat ion.
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IT DEPT
T a s k Fo rc e
III. Im p le m e n t a t i o n e n a b li n g m e c h a n i s m .
1 . A mecha nism to ensu re that these miles tones are
reached is necessary. This is specially so because
at the t ime of implementation many complex
technical, legal, financial and institutional
problems will arise. Some of these will be related
to the need for process change and culture
cha nge. Th e govern m ent will, ther efore, con stitu te
a Task Force headed by the Chief Secretary to
implement this policy. It will lay down uniform
guidelines for the departments to follow so that
common issues are not handled differently by
different departments. A technical committee
compris ing representatives from IT industry and
academia will assist the task force. The Task
Force’s first m ain resp ons ibility will be t o en su re
that a l l the major publ ic depar tments prepare
th eir resp ective plans to im plemen t th is policy.
Incuba t ion Cen tre
c ) C r e a t i n g a n a t m o s p h e r e c o n d u c i v e f o r t h eg rowth o f IT Indus t ry & IT In fr a s t ruc t u r e .
i) The sta te govern m en t will set u p an
“Incu bation Cen tre” th at will gu ide en trepren eurs
to make bus iness p lans , advise on mergers and
acquis i t ions and network with venture capital
companies including the Venture Capital Fund
Company to be created by the government of
Delhi. The Centre will undertake financing of
small IT companies.
ii) The govern m en t is in favou r of zero s a les ta x
on the transactions of the following IT related
hardware and software.
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IT DEPT
Z e r o S a l e s T a x o n
IT S o f t w a r e a n d
H a r d w a r e
IT Ind us t r i e s in
r e s i d e n t i a l
loca l i t i e s
IT S o f t w a r e &
s e r v ic e in d u s t r y
e n t i t l e t o In d u s t r y
s t a t u s
• Sale and leasing of computers and i ts
accessories.
• Inter-s tate sales of computers , parts ,
accessor ies an d compu ter consu ma bles .
• CD-ROMS, optical disc media or magnetic
media containing text , data, or
multimedia.
However in keeping with the ruling of a
uniform sales tax in al l s tates , the
government shall fix the sales tax on
hardware and software not above the agreed
Uniform Floor Rate (UFR). The state
government would however lobby for zero
sales tax on all IT products along with other
s ta tes an d centra l governmen t .
iii) The sta te govern m ent sh all str ongly
recommend to the Govt. of India to permit
software and service units to function inres idential areas subject to such reasonable
restr ict ions as may be imposed by the
governm ent in pu blic interes t .
iv) All IT software and service industries including
Services and Training Institutions in IT will be
enti t led to “Industry” s tatus . Such units shall be
eligible for all concessions and incentives
applicable to Industries. For the purpose of this
clause, accredited Training Institutions will also
be eligible to claim industry s tatus subject to
certain norms which will enable them to obtain
Term Loans a nd Bank F ina nce a t indu s t ry ra tes .
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IT DEPT
E x e m p t i o n f r o m
R o u t i n e i n s p e c t i o n
for IT indus t r y
a n d f a c i li t y f o r
s e l f c e r t i f i c a t i o n
Pe r m i s s i o n f o r
t h r e e s h i f t
o p e r a t i o n
ROW Cleara nce
Protec t ion of IPR
Term Loans a nd Bank F ina nce a t indu s t ry ra tes .
v) IT Softwa re an d IT ser vices comp an ies, bein g
consti tuents of the knowledge industry, shall be
exempted from routine inspection by inspectors
like those for Factory, Boiler, Labour, Pollution,
Environment, Industry in l ine with the approved
policy of Govern m ent of In dia. Moreover, th e Sta te
Government agrees in principle to self-
cert ification/ exem ption as far as possible for th e
IT software Industry from the provisions of the
followin g Acts/ Regu lation s.
• Factories Act;
• Employment Exchange (Compulsory
Notification of Vacancies) Act;
• Payment of Wages Act;
• Min imu m of wages Act;
• Contract Labour (Regulation and
Abo lition ) Act ;
• Workmen Comp ensa tion Act;
• Shops an d Es tab lishm ents Act ; an d
• Em ployees Sta te Ins u ran ce Act.
vi) Gener al p erm ission is a ccorded, s u bject to
su ch orders issu ed by th e Police Comm issioner of
Delhi as may be necessary from time to t ime in
public interes t , to run a three-shif t operation to
th e IT software a n d Services indu str y.
vii) Th e govern m en t sh all as sist in gettin g sp eedy
clearance for Right of Way and use of
infra str u ctu re of ut ilities like DVB.
viii) Th e govern m ent sh all s et u p a regulat ory
framework to implement cyber laws. The
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IT DEPT
IT Park s
I n t e r n a t i o n a l
G a t e w a y
Ca m p a i g n f o r E -
C o m m e r c e
IT for Ind us t r i e s
IT Enabled
Serv ices
intellectual property rights of creator of content
an d s oftware sh all be protected th rough vigorous
enforcem ent of relevan t copyrigh t laws.
ix) Th e govern m ent will esta blish m odern IT park s
in collabora tion with privat e sector. The pa rk will
have high speed telecom facility and plug and
play built up modules for minimising gestation
period of n ew projects. The first su ch pa rk will be
estab lish ed by th e year 2002 .
x) Th e govern m ent will encou ra ge p rivat e
companies to set up international gateway for
providing h igh-s peed Int ern et conn ectivity.
xi) A m as sive ca m pa ign will be lau n ched to
encourage e-commerce and computerisation in
the local industr ies . I t shall at tempt to increase
e-commerce activities by at least three times in
the next two years. A suitable framework to
encourage and support electronic money
transfer, electronic benefited transfers (EBT
cards) and electronic tagging like bar coding willbe es tablish ed.
xii) Th e govern m en t will initiat e an “IT for
i n d u s t r i e s ” project. Under this project, advice
will be given to the local industries to adopt use
of IT or to divers ify int o IT a ctivities.
xiii) IT en a bled se rvices like Medica l
Transcription, Call Centres, Data Processing,
Back-Office Operations, GIS, Revenue
Accou nt ing etc. are considered as niche a reas for
th e s tat e. A special sch eme will be ann oun ced to
help local industries to diversify into IT enabled
services. The benefits of the scheme would also
be ap plicab le for compa n ies set ting up IT ena bled
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S e m i n a r s a n d
W o r k s h o p s
E s t a b l i s h m e n t o f
r eg i on a l h u b
S t a t e Le v el
A w a r d s
services in th e State.
xiv) Th e govern m ent will encou ra ge cond u ct of
seminars / worksh ops to d is seminate informat ion
of IT to local industries and thus work towards
increa se in u sa ge of IT in local in du str ies.
xv) With an extrem ely widesp read
telecom mu nication system, th e s ta te of Delhi can
take lead in es tablishing and serving a regional
hub for Internet, E-commerce and digital services
traffic.
xvi) State level awards will be given to IT
companies with outs tanding performance in
exports an d in d omestic segments .