PROPOSED DDOT FARE CHANGES
1
Formal Public Hearing
Detroit Department of Transportation
CURRENT PASS OPTIONS
2
25+ Different
Fare & Pass
Options
Detroit Department of Transportation
CURRENT FARES AND PASSES
3
CURRENT CASH FARES & AGENCY TICKETS
Standard Cash Base Fare $1.50
Standard Transfer $0.25
Standard SMART Top-Up Fare $0.50
Standard Agency Single-Ride Ticket $1.50
Standard Agency Transfer Ticket $0.25
Senior/Disabled Cash Base Fare $0.50
Senior/Disabled Transfer $0.10
Medicare Cash Base Fare $0.75
Medicare Transfer $0.10
Student Cash Base Fare $0.75
Student Agency Single-Ride Ticket $0.75
Student Transfer $0.25
CURRENT PASSES
$10 Value Card $10.00
Agency 2 Ride, 2 Transfer Ticket $3.50
Standard Weekly DDOT Pass $14.40
Standard Five-Day DDOT Pass $14.00
Student ID Card $2.00
Standard Monthly DDOT Pass $47.00
Standard Bi-Weekly DDOT Pass $27.50
Monthly Regional Pass $49.50
Regional Plus Pass (SMART Only) $20.00
Senior Monthly DDOT Pass $17.00
Disabled Monthly DDOT Pass $17.00
Student Semester Pass $136.50
Detroit Department of Transportation
PROPOSED NEW FARES
New Fare Standard Price Reduced Price
4 Hour Ride Ticket $2 $0.50
24 Hour Pass $5 $2
7 Day DDOT Pass $17 $8
7 Day Regional Pass $22 $10
31 Day DDOT Pass $50 $17
31 Day Regional Pass $70 $29
4Detroit Department of Transportation
NEW FARE OPTIONS
5
4 Hour Ride Ticket 24 Hour Pass Mobile Fare Payment Rolling Passes
• Unlimited rides for 4
hours
• Replaces the base
fare and eliminates
need for transfers
• Unlimited rides for an
entire day
• Available on all DDOT
buses and at retail
locations
• Pay for all fare types
using smartphone
• Reduced fare options
• All passes start on
first use, and continue
for the assigned
number of hours/days
• Expand locations and
options for purchase
Detroit Department of Transportation
BUS FARE COMPARISONSystem Single Ride Transfer
Day Pass
(24 Hour)5 Day Pass
Weekly
(7 Day)
Monthly
(31 day)
Detroit (Current) $1.50$.25 (up to 4 hours of limited
transfers)X $14.00 $14.40 $ 47.00
Detroit (Proposed) $2.00Includes transfer for up to
4 hours $5.00 X $17.00 $ 50.00
Cleveland $2.50Includes transfer for up to
2.5 hours $5.50 X $25.00 $ 95.00
New York City $2.75Includes transfer for up to
2 hours X X $ 32.00 $ 121.00
Chicago $2.50 $.25 (up to 2 additional rides) $10.00 X $ 28.00 $ 105.00
Washington, DC $2.00Includes transfer for up to
2 hours X X $ 17.50 X
Los Angeles $1.75Includes transfer for up to
2 hours $7.00 X $ 25.00 $ 100.00
Miami-Dade County $2.25 Includes transfer for up to
3 hours $5.65 X $ 29.25 $ 112.50
Atlanta $2.50 Includes transfer for up to
3 hours $9.00 X $ 23.75 $ 95.00
Minneapolis $2.00 Includes transfer for up to
2.5 hours X X $ 24.00 $ 120.00
Dallas $2.50Includes transfer for up to
2 hours $5.00 X $ 25.00 $ 80.00
Seattle $2.75Includes transfer for up to
2 hours $8.00 X X $ 99.00
Philadelphia $2.50 $1 per transfer $9.00 X $ 25.50 $ 96.00
Boston $2.00Includes transfer for up to
2 hours $12.00 X $ 19.00 $ 75.00
BENEFITS FOR RIDERS
• More Flexibility – Unlimited Rides on Any Route
• More Options – SMART Access with 4 and 24 Hour Passes
• Faster Boarding – Easy Swipes, Fewer Dips
• Seamless Transfers – No More Transfer Fare
• More Access – Passes Sold in More Locations
• Simple System – Easy to Use and Understand
• Students Pay Less – Same Fare as Other Reduced Riders
• More Benefits for Reduced Riders – At the Same Price
7Detroit Department of Transportation
REDUCED FARES
• Reduced fares will be the same for all eligible riders
• Seniors, Disabled, Medicare Card Holders, Students eligible
• Reduced fare prices will be available for all fares and passes
• Available on mobile app
• Prices will remain the same as the current Senior/ADA levels
Detroit Department of Transportation 8
MOBILE FARE PAYMENT
• Same app as ParkDetroit and QLine
• Ticket is purchased and stored on app
• App supports reduced fare tickets
• Easy to use and ride
9Detroit Department of Transportation
MOBILE FARE APP DEMO
Detroit Department of Transportation 10
ADDITIONAL RETAIL LOCATIONS
• New pass format will be easier for retailers to sell
• Adding additional retail locations
• Adding ticket vending machines at high traffic locations
11Detroit Department of Transportation
DDOT ON-BOARD SURVEY
• In August, a system-wide on-board rider survey was conducted to help DDOT better understand riders
• Over 1,600 surveys collected
• Questions asked related to travel, fares and potential DDOT improvements
Detroit Department of Transportation 12
HOW MANY DAYS PER WEEK DO YOU USE DDOT?
Detroit Department of Transportation 13
41%
35%
11%9%
4%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
3-5 Days/Week 6-7 Days/Week 1-2 Days/Week A few times per month A few times per year
HOW DID YOU GET TO AND FROM YOUR BUS STOP?
Detroit Department of Transportation 14
Walked55%
Transferred from DDOT
19%
Dropped off9%
Transferred from SMART
8%
Bicycled6%
Drove and parked
3%
To Bus Stop
Walked
Transferred from DDOT
Dropped off
Transferred from SMART
Bicycled
Drove and parked
Walk57%
Transfer to DDOT23%
Bicycle7%
Transfer to SMART
5%
Get dropped off5%
Drive and park2% Other
1%
From Bus Stop
Walk
Transfer from DDOT
Bicycle
Transfer from SMART
Get dropped off
Drive and park
Other
WHAT TYPE OF FARE DID YOU USE TODAY?
Detroit Department of Transportation 15
55%7%
3%3%3%3%3%
2%2%2%2%2%2%2%
1%1%1%1%1%1%1%1%1%1%
0% 10% 20% 30% 40% 50% 60%
Cash Base FareCash Fare + XFer
Single Ride TicketSenior Cash Fare
Transfer TicketDDOT Monthly Pass
Monthly Regional PassSMART Top Up
2 Ride, 2 Transfer TicketStudent ID Card
Weekly CardDDOT Bi-Weekly
Monthly Senior PassMonthly Regional Plus Pass
Senior Transfer$10 Value Card
Disabled Cash FareStudent Single Ride Ticket
Medicare Cash FareMedicare TransferDDOT 7 Day Pass
Student Cash FareDDOT 5 Day Pass
Monthly Disabled Pass
WHAT FARE WOULD YOU SWITCH TO?
Detroit Department of Transportation 16
24.0%
17.5%
22.3%
20.4%
15.8%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Single Ride Ticket 24 Hour Pass 7 Day DDOT Pass 31 Day DDOT Pass 31 Day RegionalPass
% o
f C
ash F
are
Rid
ers
DO YOU USE A DEBIT OR CREDIT CARD?
Detroit Department of Transportation 17
Yes58%
No42%
Yes No
DO YOU HAVE A CELL PHONE?
Detroit Department of Transportation 18
A Smart phone77%
A cell phone without internet access17%
I do not have a cell phone6%
A Smart phone
A cell phone without internet access
I do not have a cell phone
WOULD YOU USE THE FOLLOWING AMENITIES?
Detroit Department of Transportation 19
84%80%
68%
74%
16%20%
32%
26%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
WiFi on Buses USB Charging Ports on Buses Mobile Ticketing USB Charging Ports at Shelters
YES
NO
WHAT WE LEARNED
• Majority riders would benefit from using a 7 or 31 day pass• Many riding 6-7 days per week
• Most riders are interested in mobile fare payment• Feasible for about 60% of riders
• Most riders are interested in the proposed technology upgrades
Detroit Department of Transportation 20
FARE CHANGE TIMELINE
• July – September 2018• Title VI On-Board Survey and Equity Analysis• Farebox Reprogramming
• August - September 2018• Community Meetings and Outreach
• October 2018 • Formal Public Hearings
• November 2018• City Council Approval and Public Education Campaign
• December 2018 • Fare Changes Go into Effect
21Detroit Department of Transportation
RECORDED PUBLIC HEARING
• Each speaker has 2 minutes total
• Other ways to give feedback:
1. Email us - [email protected]
2. Call us - (313) 933-1300 and let the agent know you’re giving feedback for the Fare Changes
3. Write us - Detroit Department of Transportation
Attention: Coordinator of Public Hearings
1301 E Warren Ave. Detroit MI 48207
• Written Comments Will Be Accepted for 15 Days after the Final Meeting
Detroit Department of Transportation 22