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VOLUME-III APRIL 2014|
United We Stand
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Mission
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darpan april 2014 [1]| |
FromRBH deskDear All,
In a few days financial year 1314 will be part ofthe Archive. A brief reflection would show.....
Jewellery business had a very bumpy ride. But
thanks to the well orchestrated efforts in thesecond half, North region recorded an unlikelybut handsome growth (without coin) of 22%overall and 26% studded as it crossed a
landmark figure of 3000 crores+ for the firsttime. Debutant Tanishq stores at Dwarka, TheGreat India Place and Haldwani had a
spectacular run. Vidya Sagar & Gauravs teamcan take a bow!
Titan Eye+ continues to rise, expectedly so. Highest network expansion in a year alongwith strong same store growth built a solid platform for Mayank and team to race towardstheir new Mission of 100 stores 100 Cr by 1617.
For Watches, FY 13-14 would be recognized as the TURN AROUND year. Numbers wontshow it yet as you dont see it when a SEED is under the ground, all set to sprout. The
restructuring to One Dealer - One RS - One SE has shown enough early signs of positiveinfluence. Once we are done with RS re-alignment in the coming weeks, we will begin torealize its full potential. Rohit and Rajivs teams can take pride for having weathered the
worst without any long term loss.
Xylys mania epitomizes Rahuls teams passion and resolve as to what is possible if we
can crank ourselves up! Connaught Place, Rohini, DLF - Saket, MGF (Jaipur), Jodhpur andmost of the stores in UP/Uttarakhand territory showed remarkable growth. Dehraduncombo store set a new benchmark. Abhishek and UP Associates/ teams surely deserve a
lot of credit for this accomplishment.
Anils LFS team reinvented themselves as they stayed ahead of National growth.Anubhav led Helios team to fight hard despite issues and showed progress especially in thestruggling stores. Meenus team proved target is the limitation, not the market!
Feroze and Subhashishs team seemed to have cracked a lasting solution for the biggestpain area of watches business.
An army of people from HR, Admin, Legal, Finance, IT, SCM and Associates store/establishment were part of every high and low of 1314. Many of them are not visible buttheir contribution is! Rajesh kept the treasury in order as he kept an eye on our ethical
standards. Anjali and team gave us Inara, the biggest hit of Tanishq! Sonias Guest Houseand Shivas hospitality continue to create fans. Lastly, Shiva Kumar, the first OutstandingTitanian from North, brought glory to the region.
As we enter 1415, every team has to act in a manner as though there is no tomorrow. Wehave to believe that we are not a function of external condition and we have more solutions
than problems that might come our way!
For Watches Team this would be a year of DO or DIE. We have to take charge at an
individual level, we have to play it together, play with killer instinct and DELIVER. Nothingshort of an Obsession will fit.
Time to RISE!
My Best Wishes
Saumen
Co-ordinator |Kamalika
Editors |Arun & Nirmala
Designed by |Sujoy
Team members :Harshika, Divyang, Shivam & Namita
For internal circulation only.
Contents
Events ................................................. 2
Integrated Club Dealer Meet ................. 5
Interweave .......................................... 6
Celebrations ........................................ 7
Cover Story: United we stand ............... 10
Business Associate Speak ................... 16
North Shining ....................................... 17
People ................................................. 18
Kladeiscope ......................................... 22
Look Confident ..................................... 24
Weekend Getaways ............................. 25
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darpan| events
Retail Team - Delhi, organized first of its
kind, Titan Ducati Customer Event atFlagship South-Ex Store on Aug 10,
2013. Everything was arranged keeping
in mind the premium image and
exclusivity of Titan Ducati collection.
Titan FlagshipCP: First store toretail 100 Xylysin a month
Titan Flagship- CP Store, Delhi added
another feather to its cap when It
became the first ever store in the
country to score a century of Xylys in a
month. It was a commendable effort by
the team, well led by store manager
Amit Nath who also became the proud
owner of 100th Xylys retailed from the
store.
TITAN at IITF
Like last year, this year also Titan
Company Ltd. participated in IITF
2013. This year, 600 square feet space
was booked at Electronic and White
Goods section and products fromWatches & Accessories, Eyewear and
Mia from Tanishq were showcased.
The stall was one of the major hit in the
section and attracted more than 2500
customers in 14 days and with a
business of Rs. 27.6 Lacs.
Tanishq unveiled wedding collection on
25th October, 2013 in Delhi. This
collection is crafted in timeless Gold,Kundan and Polki, this collection
captures inspirations like: Mehndi
motifs, flowers, garlands and peacocks.
It masterfully crafts them into exquisite
wedding jewellery.
Tanishq launchesWedding collection
Titan DUCATIevent at Flagship
South Ex
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LFS@Shoppers
Stop Agra
LFS channel launched its first store in
Agra @ Shopper stop, Omaxe Mall.
Area Office -Agra
Area office was inaugurated in Agra at
Sanjay Place on 15th Jan, 2013.The
new office was inaugurated by Tanishq
RBM North-2 Mr. Gaurav Kumar.
Tanishq StoreLaunch at GIPNoida
Tanishq Launched its L1 format
boutique in The Great India Place Mall
at Noida on 4th July,2013.
This is the 15th Company owned
boutique in Delhi NCR.
New Store Launch-Tanishq- Haldwani
We launched Tanishq's 156th and
North 2's 21st showroom in Haldwani(Uttarakhand) on 5th October 2013.
The showroom is spread across a retail
area of 3000 sqft on one floor.
The store was inaugurated by Mr.
Saumen Bhaumik (AVP & Business
Head-North) and our business
associate Mr Ashok Tiwari.
Titan Eye+RO-North
Titan Store was launched on 21st
October, 2013 at Regional Office-
North. It houses Titan, Fastrack, Eye
plus and Helios brands.
Inaugurated by Mr. Saumen Bhaumik,
Rajesh H and T.B. Singh. A Cake
cutting ceremony was done, Invitationto all the customers in the nearby
offices.
Tanishq Store-Patiala
Tanishq store was launched in Patiala
on 12th September, 2013.
It was launched by Mr. Vidya Sagar-
RBM- Tanishq (North) and our Business
associate Mr. Anil Goyal. It is the 7th
Tanishq Store in Punjab, Spread over
an area of 2500 Sqft.
Spreading its presence, Titan Eye +brand opens 263rd store across 93
cities with the grand launch of its store
at Connaught Place. The store was
inaugurated by Mr. S Ravikant (CEO
Eyewear Division) on 22nd Nov'13.
Post ribbon cutting and lamp lighting
ceremony, Mr. S Ravikant (CEO-
Eyewear Division) & Mr. Saumen
Bhaumik (AVP & Business Head- North)congratulated the team and wished
them success in future. The store is
spread over an area of approx 1100 sq
ft with a wide display of more than
thousand products to choose from.
Apart from standard services this store
also provides a distinctive feature of
VMD, advanced technology equipment,
which enables customers to choose
customized lens as per their eye sight
pattern. This store is expected to be alandmark store and will enhance the
brand visibility of Titan Eye+ in North.
Titan Eye+Connaught Place
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Titan Eye+ store was successfully
launched in Jaipur - Triton Mall. The
store was inaugurated by Mr. Saumen
Bhaumik- AVP & Business Head-Northon 11th December, 2013.
Titan Eye+Jaipur
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darpan| events
Titan Eye+ Launched its 1st store in
Rajasthan at Ajmer on 28th October,
2013. The Store was inaugurated by
Mr. Deepak Dulani (Business Associate)along with Mr. Mayank Kampani (RBM-
Eyewear- North).
Titan Eye+AJMER
Titan Eye+ North did a soft launch of its
4th Spexx Store at Sankara Hospital at
Civil Lines, Kanpur. The store was
inaugurated by Mr. Yadhvendra Sahai-
CEO of Sankara Hospital on 25th
November, 2013.
Titan Eye+Kanpur
Titan Eye+Amritsar
Titan Eye+ launched its store at Aliganj,
Lucknow on 5th December 2013. The
Store was inaugurated by Mr. Saumen
Bhaumik, AVP- Business Head North.
Titan Eye+Aliganj, Lucknow
Titan Eye+Rajouri Garden
Titan Eye+Varanasi
Titan Eye+ successfully launched its
first store in the beautiful tourist city of
Udaipur at Ashok Nagar. The store was
inaugurated by Mr. Saumen Bhaumik
on 17th January, 2014.
Titan Eye+Udaipur
WOT Store-Bilwara
WOT launched its 7th Store in
Rajasthan on 5th October,2013. It is
spread over an area of 600sqft.
We welcome Mr. Mohit as our business
associate.
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Integrated Club Dealer Meet
he much awaited dealer meet was
organized on 30th September, 2013
at Eros Intercontinental Hotel, Delhi.TTitan Company has always set a
benchmark in the industry. The theme for
the dealer meet was Orbit Shift
signifying the shift in the relationship andcommitment towards the next level. The
grandeur and warmth of the Integrated
Dealer meet was the talk of the watch
industry for many months.
The event was graced by the presence of
senior management- Mr. C. Srinivasan, Mr
Saumen Bhaumik, Mr. Ronnie Talati, Mr.
A.R. Srinivasan, Mr. Rajan Amba and
other business heads. The morning
session witnessed interaction between the
RS and the senior management team
from Titan and evening was reserved for
the Top dealers of the entire North region.
Brand wise display of the new launches
was also showcased at the counters
which were set up at the registration desk
to display the new models coming into the
market. The new models have been
designed based on the feedback given by
our dealers.
This was the first occasion where only the
Top dealers of North were invited post
integration of Titan, Sonata and Fastrack
brands.
Re-launch of the Dealer Loyalty Program
was also announced which is based on
the following criterion-: The new club is
based on total value of purchases done
by a dealer in financial year (All- Titan,
Sonata and Fastrack). New Program has
3 clubs- Gold, Platinum and Titanium.
Criteria for Gold club was Total watch
purchase (All 3 brands)>50lakhs, for
Platinum> 1Cr and Titanium > 3Cr. This
integration of brands has been very well
appreciated by the dealers as the net
benefit of their loyalty towards Titan
Company has been consolidated.
Key benefits offered to the loyal dealers
were:
Business Plan for all dealers in FY 14-15
Increased communication from
Company
Club wise trip to exotic locations
Counters and VM kits on priority
Permanent campaign boards
Dedicated anchor at corporate office
for monthly brand communication and
problem escalation
Sales, Retail, Product, Merchandising
Training
A feedback survey was also conducted
across Top dealers and the New TOT and
Dealer Loyalty program have been a result
of that.
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darpan| interweave
After the great success of Interweave 1 &2, North region added yet another feather
in its cap with the successful 3rd edition
of Interweave held on July 24, 2013. The
theme of the event was woven around the
thought of Beyond the Obvious. The
event witnessed the presence of Mr. S.
Ravi Kant, Mr. L. R. Natarajan, Mr.
Saumen Bhaumik, Mr. Sandeep Kulhalli,
Mr. C Srinivasan, Mr. Arun Narayan, Mr.
Bhuwan Gaurav, Ms. Deepika Tiwari, Mr.
A. R. Srinivasan, Mr. Nirmal Lobo, Mr.
Sumand Sood, Mr. Rajratnam and other
dignitaries from Corporate Office, Hosur
Watches Factory and Dehradun Factory.
The platform generated 35 plus cuttingedge innovative ideas with huge potential
of bringing in a big change.
The Jury had a tough task to decide on
the winners and the top slot was shared
by Gaurav Malhotra, Varsha Jain (Tanishq)
and Subodh Kumar Verma (Titan Eye+).
Gaurav Midha (Tanishq) bagged the
second price while third Prize was
awarded to Abhinav Jindal and Ashu Jain
(Corporate Sales). Asmita & Ruchi of
Tanishq Design Team won the Jury's
Award.
Mohammed Shaban (Watches) and
Gaurav Malhotra & Varsha Jain (Tanishq)won the People's choice award.
The event generated huge appreciation
and culminated with a strong determina-
tion of cross functional implementation of
these ideas on a bigger scale.
INTERWEAVEINTERWEAVE 3
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North
Doctor's Day was celebrated on 1st July,2013 across all the stores of Titan in North.
The employees of Titan Eye+ visited the doctors & presented THANK YOU cards
acknowledging their work & to let them know their role in an individual's life.
Some of the doctors also visited our Titan Stores where they were presented with
the Thank You cards.
Titan Eye+ Paschim Vihar celebrated
the senior citizens day on 21st Aug,
2013 at Joggers Park where most of
the senior citizens visit in evening. A
cake cutting ceremony was held.
They were extremely happy with theactivity and appreciated the store
employees for this initiative. People also
visited the stores with their family and
got their eye check-up done.
Similarly Titan Eye+ Panchkula,
Chandigarh-Sec 17, Mohali, Jammu
and Dehradun-Ashley Hall also invited
senior citizens to the stores. A cake
cutting ceremony was conducted to
mark the beginning of the event. All the
guests were requested to share their
best memories relating to the brand.
They were asked to share one special
memory that they would want to create
in the upcoming year. Their valuable
feedbacks were taken over a session of
snacks served, as a token of thanks,
movie tickets were gifted to the guests.
Gurgaon
Tanishq DoctorCustomers as well as
Non-Tanishq Doctor
customer of Gurgaon
vicinity were invited to
an evening of Fun and
frolic at Radisson Blu
Gurgaon.
More than 80 doctors
along with their family
members were invited
and were regaled by a
Ghazal singer and cocktail dinner.
Senior Citizen'sDay Doctor's Day
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darpan| celebration
Father's day was celebrated across
North on 16th June, 2013.
Customers were provided with the
cards for their father, they wrote slogans
for their fathers, and the best slogan
was awarded.
On 12th of May, Team CSR-North celebrated
Mother's Day with 6 mothers and 55 kids in the
SOS Children Village, Faridabad. It was followedby singing, painting, thanks giving, cake cutting
and treating the kids with refreshments. Titan also
presented 6 beautiful Raga watches to the 6
mothers of these kids; as a token of appreciation
to them for their noble contribution to these kids'
lives, needless to say, the mothers were extremely
delighted with the celebration.
On the same day Anil End law from Team CSR-
North along with his daughters celebrated
Mother's Day with 8 Mothers of Father Agnel
School who takes care of children there. It was a
surprise given to them as they were not informedand in afternoon we presented a cake and invited
them to cut cake with all the children around.
Father's Day
Mother's Day
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A Cross Functional Team comprising ofmembers from all the divisions was
formed for Teachers Day this year,
reaching about 1735 Schools with
Teachers Discount offer on all Titan
Brands. About 1000 certificates were
given to the Teachers; A Special Red
Encircle cards- were enrolled about to
17402 teachers in the region. My
Favorite Teachers Contest was
conducted in 46 Schools.
It was done all across Delhi NCR,
Lucknow, Jhansi, Chandigarh & Karnal.
Titan also went to acknowledge the
teachers at a Blind School in LajpatNagar.
Diwali the festival of lights, spirituality, festivity & fervor was
celebrated at Regional Office- North on 31st October, 2013. In
the midst of their busy work schedules, everybody made a point
to be a part of the Diwali celebration at the office. The whole office
was decorated with lights, everybody came dressed in ethnic
Indian outfits. Lunch & fun games were organized for theemployees, & people had a gala time playing Tambola.
Namita Tandon was declared as Ms Beauty & Rajat Duggal as Mr.
Handsome. Mr. Saumen Bhaumik-AVP & Business Head- North
distributed Diwali gifts to each & every employee along with the
CHS staff present at the Regional office.
Diwali was celebrated at all the Watches & Eyewear stores also
across North. The employees came dressed in ethnic wear on
the Diwali day i.e. 3rd November, 2013 and the best dressed
employees were recognized.
Community connect is always a strong point for Tanishq store in
the country, this time in North 1 we decided to re-energize our
connect with the Tamil community by celebrating Pongal in an
extraordinary way. Stores were decorated by the VM team in
traditional south Indian way and every Tamil customer of thestores were wished and invited to the store for celebrations.
We organized Rangoli Competitions and special customer meets
at stores and offered freshly prepared Pongal to every walk-in
throughout the day. Customers were surprised and appreciated
the effort made by the team. And the local festival - Lohri (North
Indian harvest festival) was celebrated with a lot of enthusiasm in
the region, Stores offered Lohri special snacks throughout the day
and staff was dressed in special traditional attire.
Bathinda Tanishq store's effort needs a special mention here as
they were at their traditional best by being dressed in typical
Punjabi attire, with bonfire outside their store and by decorating
the store in the best manner possible for the occasion. In Delhi 8
stores were covered in a special activity by customer experience
team, wherein 200 High value customers were gifted a specialGajak Box. Customers were pleasantly surprised and appreciated
the gesture, it was the first time ever we celebrated the festival like
this. Both celebrations have set the tone right and have given a
boost to the already thriving relationship with the customers.
Teachers Day Celebration Independence DayWOT & Titan Eye + Astley HallDehradun store celebrated
Independence Day by inviting their
customers to write a message for theIndian army who has been constantly at
the borders fighting for our country,
around 20 messages were collected,
and top 3 messages were rewarded.
Rakshabandhan was cele-
brated on 20th August,13 at
Titan Eye+ Chandigarh-Sec 17
and Mohali, wherein
Customers were asked to pen
down their best memories
about rakhi / best attribute oftheir siblings, around 30
messages were collected, and
the best were rewarded.
Rakshabandhan
Diwali Celebration Community connect :Fusion of North & South
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darpan| cover story
This is the only store of its kind in North that houses World Of Titan, Fastrack Store,
Helios and Eye plus. The store is spread over 5000 sq ft of retail space and
comprises more than 30 international brands across watches and eyewear segment.
The saga of coming together
United we stand
It was no less than a miracle to witness the inauguration of North India's Largest
Watch & Eye wear Store. These words truly capture the soul and structure of thisassociation between Titan Company Limited and its Karol Bagh franchisee, Mr. Kulbir
Oberoi, who was gushing with pride to witness this event.
We shape our selfto fit this world,
And by the worldare shaped again.
The visible
and the invisible
Working together
in common cause,
To produce the
miraculous DavidWhyte
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Mr. Kulbir Oberoi does not need anyintroduction to this organization. He
comes from a family, who're associated
with the organization for the last 22
years. This association between Titan
Company and Oberoi family runs deep
into history when Oberois decided to
take franchisee of World of titan store at
Karol Bagh, New Delhi. From that day
onwards, this association has gone
stronger and stronger.
After taking over the reins of business
operations from his mother in 2007,
Kulbir always wanted to grow his
business. He has been persistently
working along with the company on this
idea to house the all retail flagship
stores of Titan Company ltd. under one
roof.
Fortune favours the Brave and so itdid. It takes courage to live your dream.
The seeds of this store were sown
some 6 months back and everyone got
down working to make it a reality. It took
70 days of hard work, planning and
team work to put this edifice in place.The early morning of November 29th,
2013 at Karol bagh market was bustling
with activities. The guests were coming
in to greet Mr. Oberoi.
The Store was inaugurated by Mr H.G.
Raghunath (CEO Watches &
Accessories Division) and Mr Saumen
Bhaumik (Regional Business Head
North) along with a very loyal and old
customer of WOT Karol Bagh, Mr. Sunil
Vasudev. The store was draped in
myriad colours to render an apt
backdrop to the occasion. Everything
went as per schedule and the store
was handed over for operations.
The year 2013-14 is a year of churning
(manthan) in Titan. The organization is
consolidating operations at all fronts to
leverage synergy and expel inefficien-
cies out of the system. The individual
Business units have been merged into
one Watch and Accessories Division
and teams have been revamped to
align to this new structure. This strategic
change-over rests upon the bedrock
maxim of United we stand...
This showroom truly represents the
spirit of this newly acquired avatar of the
organization through integrating all the
brands at one place.
The showroom was launched with full
fervour well supported by 360 degree
activities which included Newspaper
advertisement on the launch day; huge
hoarding in the main market and the
pre-launch campaign on FM Radio.
Radio City, a popular FM channel would
broadcast its show Route No. 911 inthe evening (hosted by famous RJs adi
and Khurki) from the store premises on
the day of inauguration.
The store witnessed 250 plus walk-in
on the inauguration day and every
customer was enamoured by the
grandeur of this unique store.
The store created history by registering
the highest ever launch day sales of
14.7 lacs spread across 4 Stores with
World of Titan contributing 11 lacs; a
landmark in itself in the history of World
of Titan.
With an enthusiasm of a bride and
restiveness of a child, the journey of this
integration has begun to write many a
milestones.
(Contributed by : Arun Kumar)
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Initiative by Titan Eye+ MGF GurgaonTitan Eye + MGF Gurgaon tied up with
Indus World School on its Carnival on
24th August, 2013.A Presentation was carried on Eye care
tips explaining the parents and teachers
about various aspects of caring eyes,
online eye testing and corporate
partnership program.
A Free eye testing camp was also
conducted to benefit visitors; regular
announcements were made to spreadthe awareness about Titan Eye+
program.
Jaspreet Singh- Area Manager-
Eyewear, Anurag Singh Tomar
(Regional optometrist) along with CPP
team & Babban Kumar (Store Incharge-
Titan Eye+ MGF Gurgaon) helped in the
successful conduct of the event.
Language No Bar
Who says sales happen when customer comes to the store. CP store team members went to Hotel Taj Man Singh in Delhi and
retailed Nebula new variant 1043DM01 (UCP 4.2 Lacs) to an international customer, a sheikh from Dubai.
What was more heartening was that customer did not speak our language and CROs had a hard time in explaining the features of
the watch. But in the end, customer was highly impressed and bought watches worth 6 Lacs including Nebula 1043DM01. It was
incidentally the first variant of the new nebula to be retailed across the country and partners in crime were Sandeep, Ankur and
Rashid. Kudos to them and miles to go for Flagship CP.
darpan| initiatives
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Customer Delight Stories
Titan Eye+Delighting customers by extendingthe services beyond the store.
Mrs. Vidya Kalra, 72 years old had
visited our store after she received our
leaflet during the door to door activity.
As she was very old and weak, her son
took her in a car to our store but she
was unable to walk comfortably to the
store due to her age.
Our EWC Ms Sonu, saw this and she
went to the old lady and asked her
Ma'am is there any problem can I help
you then her son said that my mother
cannot walk if possible please show her
frame inside the car itself. Then EWC
Ms Sonu took the permission from
store manager to show the frames in
her car.
The consultant helped her to select
some of the frames as well as lenses
inside the car itself while taking the
techincal measurements. The old lady
was amazed that we titanians provideher the service beyond our limitations;
she got the right solution for herself.
Her son was also glad to see our
extended service and customer centric
approach. Post delivery of her
spectacle she was extremely satisfiedas she can see everything very clearly
which she was missing since long time.
Eyewear Consultant- Ms Sonu
Titan Eye +
Lajpat Nagar
WOTHusband Wife Patch up
On 15th Nov our CRO Babita called a
customer whom she always attends
when he comes to the store. She had
noted his anniversary in her diary. She
called to wish him and also asked him
for his wife's no. so that she could wish
her on behalf of Titan.
He was overwhelmed to receive a callfrom Titan for his anniversary but at the
same time, he was a bit sad because
his wife was annoyed with him and she
had gone to her parents place. Next,
Babita called up his wife and wished
her too. She was very happy to receive
the call for her anniversary wishes but
again she was sad too because of a
fight with her husband. Babita told her
that she had called her husband to wish
him but he was very sad and he was
missing her.
After that, Babita made them talk on a
conference call from her phone and toldboth of them that they should speak
and also wish each other. The couple
was very happy to speak to each other
and they forgot their fight and were very
happy that Babita helped them patchup.
They were invited to the store in the
evening where the store celebrated their
anniversary with cake cutting.
CRO Name- Babita
Customer Name- Mr. Bhupinder
TanishqMr. Anand was looking for an anniver-
sary gift for his parents when he walked
in our Tanishq store. As he was buying
for the first time from Tanishq so he was
a little bit apprehensive about our gold
rate, diamond rate & making charges.
Then, the RSO explained him all about
Tanishq brand, schemes, loyalty
program, promises & offers. He was
very satisfied with the dealing &shortlisted three sets to finalize one.
Now he wanted to show these sets tohis mother waiting inside the car in
parking area. He wanted to carry these
sets to her to select one. Then, we
asked him to take his mother inside the
store but he was not ready for this.
When we asked the reason, firstly he
denied answering but then he replied,
Actually my mother is disabled & she
can't walk. Soon after that we arranged
a wheel chair & took his mother inside
the store. His father was also along with
them. They finalized one diamond set &a finger ring to buy. We also arranged a
cake & bouquet for them as it was their
anniversary. After billing we enjoyed the
cake cutting ceremony with the
customer & gave bouquet to them
wishing them happy anniversary. They
were extremely delighted with this kind
of activity. At the time of leaving the
store Mr. Anand told, I used topurchase jewellery for last three four
years for my parents from various
jewellers, but I never got this kind of
customer service & hospitality any-
where. It is a great glory moment for allof us. Thanks a lot.
Customer Name-: Mr. Anand
Employee-: Manoj Kumar
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darpan| business associate speak
ur association with Titandates back to early 90'sOand my personal interac-
tion started in 1998 with thelaunch of the Tanishq store on MIRoad, Jaipur. It has been a verypleasant experience, and I really
appreciated the values thecompany stands for, the cus-tomer service standards it help
maintain, the employee motivationit manages to create even infranchised stores, and the respectand courtesy in dealings with all
its stake holders. Also appreciableis the transparency in policies andconcern for franchisee profitability.
I have had the chance of
dealing with a number of retailcompanies in India, but thestandards and ethics imbibed in
each and every person associ-ated with Titan is really commend-able, and it is not without reasonthat customers too see the
company in the same light. Whenthe opportunity to expand furtherwith Titan presented itself in the
form of Helios, we had no qualmsabout going for it, as we are surein our minds that the Team willmake the concept work.
Here's to many more years of
this association and a long,growing, and enduring partner-ship.
Warm Regards,
Viresh Marda
VireshMarda
Titan in our lives-A journey with
I have had the chance of dealing with a
number of retail companies in India, but
the standards and ethics imbibed in
each and every person associated with
Titan is really commendable,
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Mr. Shiva Kumar (TanishqSouth Ex) made the RegionNorth proud by winning the OT2014 Award; His Project wastowards a deviation- free,smoother, faster & efficient
store operations.
Mr. Ranvir Singh (WOTMahagun) was among the OTFinalists and the DT Finalistsfrom the Region were Mr.
Tarun Mukherjee (Tanishq-Regional Office) , Mr. KinshukSobti (Tanishq South Ex) & Mr.Sushil Chowdhury (TanishqGIP Noida).
A felicitation program wasorganized in Regional Office-North on 28th January, 2014for OTDT winner & finalists. Mr.Saumen Bhaumik, AVP &Business Head North, appreci-ated their efforts & all of themshared their experience with
everybody.
North Shining in OTDT 2 14
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A DAY @ TITAN
Team HR- North took this new initiative of
A Day @ Titan for employee's family
members.
The aim of this program is to strengthen
the bond of the employees & their families
with the company.
The day started with their welcome by Mr.
Saumen Bhaumik. They were given
insights on what values Titan holds & were
shown a clipping of how people's lives
transformed at Titan.
They were taken to World of Titan store at
South Ex, Tanishq store at South Ex, and
Titan Eye+ store at Malviya Nagar, where
they got free eye testing done.
The Team-HR- North organized a fancy
dress competition for the Kids of
employees of Delhi NCR, on 28th June,
2013 at Tanishq Kamla Nagar. The kids
were dressed up in creative costumes.
There were many pretty fairies and Punjabi
mundas along with fearsome tigers and
brave policemen.
Kids were also seen in the costumes of
Shree Krishna, Rani Laxmibai, Maharana
Pratap, Telly Tubby, Kerala girl and Tamil
Boy etc. The jury comprised Mr. Saumen
Bhaumik- AVP & Business Head-North
along with the HOD's from the RegionalOffice.
Dhairya Dogra (son of Vivek Dogra- Titan
Eye+), Shlok Gusain (son of Deepak
Gusain-Titan Eye+) and Aavish Jain (son
of Meenu jain- Tanishq) were declared the
winners in the first group aged between 1-
2 yrs. Shreeya Tomar(daughter of
Poonam Talwar- Tanishq), Prashasm
Chaudhary (son of Manvi grover
chaudhary- Titan) and Aditya Chopra (son
of Rahul Chopra- Titan Eye+) were
declared the winners in the second group
aged between 2-4 yrs.
Employees Kids Fancy Dress Competition
Nikunj Rastogi (son of Gaurav vardhan-
Tanishq)and Ananya (daughter of Asha
Das)were declared the winners of the third
group aged between 4-5 yrs.
And Hridyaveer (son of Adarsh- Tanishq)&
Sharanya Mahalingam (daughter of K
Mahalingam- Titan Watches)were
declared the winners of last group of kids
above 6 yrs.
The most cheerful event, Titan's Day out
was organized on 28th February'14 at
New Delhi.
All the employees from Watches Division,
Support functions and the franchisee
employees from retail stores of Delhi/
NCR were present along with the team
from Regional Office.
Most of them came dressed as per the
theme of the night Party all night.
Kamalika & Rahul Pandey welcomed the
gathering. Mr. Saumen Bhaumik, AVP &
Business Head North inspired the crowd
by recognizing their hard efforts.
Titan's Got Talent saw amazing talents of
the employees; Employees astonished the
crowd present with their singing & dancing
skills.
Mr.Abhishek ( Service WOT South
Extension) won Best Performance Award
for Magic Show ,Mr. Pradeep Kumar(Helios Lajpat Nagar) won the Best Singer
Award, WOT Saket Team ( Mahalingam,
Zainab & Shalu) won the Best Group
Dance award , & Mr. Mohd. Rashid (Titan
CP) won the Jury's Choice for recitation of
his own poem.
Store Teams and Individuals were
awarded for their accomplishments by Mr.
Saumen Bhaumik and other Regional
Heads.
The event ended with lot of fun on the
dance floor !!!
TITAN HAD A BIG DAY OUT!!!
TITAN'S DAYOUT 2014
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Bhuvnesh, son of
Mr. Rishi Prakash
(Customer Service-
North) did his
parents proud by
getting 8.4 CGPA in
CBSE 2013 Class X
Board Examinations.
Nidhi Gill, daughterof Mr. Raj Singh
(Customer Service-
North) did her father
proud by getting
84% in Class XII
Board Examinations.
Earlier she scored
10 CGPA in Class X
Board Examinations.
OLIVIA
BANERJEE,Daughter of Mr.
Sunetro Banerjee
(Watches Division-
Regional Office-
North) did her
parents proud by
getting 9.2 CGPA in
CBSE 2013 Class X
Board Examinations.
In individual subject,
she got 10 CGPA
in science.
Himanshi Rawat,Daughter of Mr.
Mahender Singh
Rawat (Sr. CRO at
Titan Flagship South
Ex) did her parents
proud by getting 8.8
CGPA in CBSE 2013
Class X Board
Examinations.
The Journey that started on 17th August,1987 spanning more than two and a half
decades, came to a fruitful end on 31st December, 2013.Mr. TB Singh, popularly known
as Dicky has been a blue blooded Titanian. Dicky started his life in Titan as a strappingyoung 'serd' in the field of Sales and several years later, moved to a completely new area
as Head of department - Manufacturing in Baddi. He came back to Delhi in another
avatar as Head of HR for RO- North and hung his boots at the end of 2013.
A Table tennis match was organized on 30th Dec, 2013 at the Regional Office where the
employees played the match with good spirits with their favorite Dicky Paaji, who has
already been a runner-up of the TT championship that was held at RO, last year. A
farewell party with the theme Singh is King was organized in the evening where all his
male colleagues were dressed as Sardars donning the famous headgear, turban. His
wife & son were present for the function. Mr. Bhaskar Bhat, Mr. Rajnarayan and Mr. AR
Srinivasan along with Mr. Saumen Bhaumik were also present. The evening ended on an
emotional note with friends & colleagues wishing him good luck & good health for the
future.
Adios my friend, the road you have travelled has just found a bend, enjoy your life on your
own terms and continue to spread your goodness around.
Adieu to a true Titanian
Titan Eye+ - North celebrated Store of the Month for Delhi/ NCR on 1st October'13.
80 employees along with their family members celebrated this evening along with the
Regional Team North. Ambience, Food, Fun added different flavor to the celebration.
Store of the Month Celebration-Titan Eye+
EmployeesChildren Shining
Bright
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Delhi was touching 46 degrees but itcouldn't restrict the employees fromparticipating in the TT championship that washeld in the RO-North from 20th May- 25thMay'13. In Singles semi- finals, T.B. Singh,popularly known as Dicky (HR & Admin) wonagainst Amit Kaushik (Commercial) to clashwith Anil Kumar (Tanishq) in Finals.
Anil Kumar from (Tanishq), like his builtlooked macho in the match reached to finalscomfortably beating Arun Kumar from(Fastrack). In doubles semifinals, Anil/Sujoy(Tanishq) and Kumud/Prabhav (Commercial)reached to finals in straight sets.
It was certainly a delight to see an exclusive
wrestle between patience and aggression.
SINGLES WINNER: ANIL KUMAR
DOUBLES WINNER: ANIL-SUJOY.
TT Championshipat RO-North
Titan Eye+ North had a grand meet to launchthe Customer First Program for Delhi storeson 3rd October, 2013.
The program was launched by Mr. SaumenBhaumik, AVP & Business Head- North, Mr.Javed, Mr. Parag Dhiman from CustomerExperience & Retail Marketing team -Corporate Office and Mr. Mayank Kampani,Regional Business Manager, North.
CUSTOMERFIRST PROGRAM
LFS League ofChampions- North
LFS League of Champion winners wereannounced on 6th July, 13 for the month ofApril and May. Mr. Saumen Bhaumikawarded the CROs at the regional office
along with Anil Endlaw, Amit Tandon andSamresh. The winners for the month of Aprilfrom top 100 stores were Nipendra fromShopperstop Noida and Ravi Sharma (whosold highest tommy watches in the countryin LFS channel) from Shopperstop Rajouri.Winners for the month of April from otherstores were Naveen Kumar from Pantaloons-Bareilly and Saket.
May'13 winners from top 100 stores were
Ketan Kaushal (who sold maximumsunglasses in North in LFS channel) fromShopperstop Rajouri and Anil Kumar fromLifestyle Gurgaon. May'13 winners fromother stores were Dhain Singh fromShopperstop Chandigarh and Surender fromLifestyle Vasant Kunj.
FACE 2 FACE
Delhi
North-1 celebrated Face to Face on 15thJuly 2013 in Delhi, Mr. Sandeep Kulhalli andMr. Saumen Bhaumik, guest of the eveningwere welcomed by Mr. Vidya Sagar.
South-Ex Tanishq was honored on achieving300 Cr in 2012'13; highest ever in anyTanishq Boutique.
15 Tanishq stores participated in the eventand the theme for the event was Tanishq inBritish Era of Mughal Dynasty. Wonderfulskits were presented by all the Tanishq
Boutiques.
Allahabad
Face to Face was held on 9th July at HotelKanha Shyam at Allahabad with all Titanbrands (Tanishq, WOT, Fastrack, Eye plus).In this event, ABMs, RM's of all the brands &Regional HR team were also present.
Varanasi
Face to face was held at Hotel Taj Gatewayin Varanasi on 10th July with Two Tanishqstores (Kuber & Bhelupur) Two WOT & Titanone stores. In this event, franchisees of allbrands, All ABMs, RMs Regional HR teammarked their presence. Birthday of Tanishq
franchisee Mr. Subodh Agarwal was alsocelebrated. Face to Face was also held atMeerut & Dehradun where everybodyenjoyed & had a blast.
Chandigarh
The Integration of all the brands was seen atFace to Face- Chandigarh, on 17th May'13.
It was attended by All the RBMs, SeniorManagement of Regional Office North andthe store employees of Tanishq, Eye +,WOTs and Helios.
The Event began with lighting of the lamp byMr. Saumen Bhaumik, AVP & business
Head-North, followed by a welcome speechby him addressing the gathering.
All the stores put up a rocking showcapturing their boundless energy & spirit ofgaiety.
The best RSO's/ Store Managers/Optometrists and Technician were awardedfor their brilliant work.
And usual to Punjab, Everybody enjoyed the3D's to their fullest DJ, Drink and Dinner.
The event was highlighted with wonderfulperformances, sumptuous food & loads offun and excitement.
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Driving the mission of 'Titan in every heart and every Home' of north further, Team Tanishq atNorth-2 joined hands and amidst some interesting activities, not only reinforced the importance
of teamwork, but also chartered out a path, through Customer Acquisition, Customer Retentionand Franchisee Management.
As destiny would have it,the dates of this two-day session for the Tanishq-North-2team,conducted on 18th and 19th Dec,2013, coincided with the dates of the first teambonding session (held on 18th and 19th May,2012) which gave birth to the mission for theNorth region.
Team Bonding-N2Yoga for Employeesat RO Delhi & Area
Office, Lucknow
Prevention is Better Then Cure. Team northhas taken up the initiative to teach Yoga
through a Yoga expert to all the employees.Basic techniques of breathing and fewAsanas were taught.
The contours of Sales team in Titan Company Ltd. have undergone a sea change after integration of Brands. The Front
end of the Sales Team comprises Sales officers (SO)/Sales Executive (SE) who are the flag bearers of the organiza-
tion's goals. This article strives to capture life of a Sales-Off icer post integration.
As the Saying goes With great authority comes great responsibility; the sales team felt the change from the day one
after assuming newer roles and responsibilities. The Sales officer could feel the weight of three brands on his shoulderthough he enjoyed better control over an outlet business. Suddenly the pressure increased manifold due to higher
involvement at every level.
SO now becomes a single point contact for every brand leading to multiple queries and multiple follow ups taking
considerable time usage for back end work but with greater authority.
This change-over brought them to a new reality. They were struggling to shun brand identities and philosophies they
were living with till yesterday and assume new identities. Now, they are part of new teams with new expectations.
Every strategic decision splinters new challenges and opportunities. Business associates have their share of qualms
through these decisions. Though they got disoriented initially but they have the confidence of seamless transforma-
tion; given the organization background. They feel it was always uncomplicated to follow and translate single brand
goals and identities for a SO and an associate. Some feel nostalgic about their earlier days while some look forward to
new learning.
Some front end team members feel that the organization has gone insular towards market expectations and needsand becoming overbearing in its demeanor. It becomes extremely difficult to live up to expectations of all the brands
put together in these tough market conditions which could diminish sales team chances to earn monetary benefits
through incentives.
Sales Team feel little carried away with the pace and expectations of these newly christened objectives. Their work life
balance seems to hit turbulence; though short-lived but unnerving. This organization takes care well of its employees
and this exercise of taking one out of one's comfort zone is always fraught with challenges.
While one may discuss pros and cons of integration but on a larger horizon the decision to consolidate brands at
market level seems to have gone well with the most important stakeholders' i.e. Front end Sales team.
It is premature to settle down to a conclusive thought on this transformation but these pangs are congenital and shall
mature into a wholesome reality of control and growth.
Through the Lens of Sales Officer
Contributed by : Delhi Sales Team
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Know your
ColleaguesKYCBirthdayPlace of Birth
Sunsign
Hometowm
First Job
High point of your life
Low point of your life
School/College
Sexist actress in Bollywood
Current book you are reading
A minute to pack..5 things you will pick up
Favourite travel destination
5 movies that moved you
First crush....
A secret you would want to share
Favourite dish/ Snack you cant resist
What does style mean to you
You distress by...
What is your mantra for success
One thing you want to change about urself
The last line of your autobiography would read....
2nd Nov 67
Udaipur (Tripura)
Scorpio
Udaipur
Titan
When Siddhartha came to our lives
1st semester BE, had serious doubts if EEE was the rightchoice I made
Ramesh H S School, Udaipur / REC Trichy (NIIT)
Juhi (then)/Katrina (now)
Surprise Party
Mobile, Laptop, Binocular, Snife and a book
Norway / Switzerland
Down Periscope, God must be Crazy, Forest Gump,Swadesh, Patch Adams
Schoolmate
shshshsh.
My wife's Crab & Prawn fry, Chichen Caffreal at Florentine,Goa
being at ease
Duplicity
Feel what you do, Do the best you can and worry less aboutreturn
Patience
He made a difference
Saumen
Birthday
Place of Birth
Sunsign
Hometowm
First Job
High point of your life
Low point of your life
School/College
Sexist actress in Bollywood
Current book you are reading
A minute to pack..5 things you will pick up
Favourite travel destination
5 movies that moved you
First crush....
A secret you would want to share
Favourite dish/ Snack you cant resist
What does style mean to you
You distress by...
What is your mantra for success
One thing you want to change about urself
The last line of your autobiography would read....
16th May
Jhansi
Taurus
Jhansi
Product Designer, Hidesign
Award for "Most innovative design collection" for Graduationproject at Tanishq
Not seen one as yet!
St. Francis convent
Kalki Koechlin, Parineeti Chopra
The Secret
Cell phone, Wallet, Liner, Sanitizer, Flip flops
Anyplace with the Sun, sea and sand!
The Shawshank Redemption, Forrest Gump, A beautiful mind,The pursuit of happyness, Taare zameen par
Shahrukh Khan!
What's the point of a secret if its shared!
Chhole Bhatoore!
Self expression without having to speak
Bad music!
Believe.
Mood swings!
And I lived happily ever after in my Gold-lined diamond-studded beach-mansion! B) :P
Asmita
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darpan april 2014 [23]| |
Know your
ColleaguesKYCBirthdayPlace of Birth
Sunsign
Hometowm
First Job
High point of your life
Low point of your life
School/College
Sexist actress in Bollywood
Current book you are reading
A minute to pack..5 things you will pick up
Favourite travel destination
5 movies that moved you
First crush....
A secret you would want to share
Favourite dish/ Snack you cant resist
What does style mean to you
You distress by...
What is your mantra for success
One thing you want to change about urself
The last line of your autobiography would read....
17th April, 1988
Roorkee
Aries
New Delhi
Titan
When I got my first job
When I completed 2 years in my first job. But if you ask metoday, it was a moment to cherish.
Somerville School & ICAI
Katrina Kaif
Sorry..books put me to sleep!
Mobile & charger, Credit Cards, Snacks and any other stuff
that I find in 1 minute
Any foreign destination (barring Pakistan & Bangladesh) as Istill hold a blank passport
Pyaar ka Punchnama, Dabang, Gadar, Rang De Basanti,Titanic
Had a secret crush when I was in college. But didn't even askher name
I'm still afraid of walking on Okhla roads! (even 1 year after my
accident)
Rajma & Kadhi chaval
Be what your heart says & do what makes you happy
Playing sports and going out with friends
Do what you love & love what you do
Bad perception for others
Thank you for being so patient and tolerating this stuff
Prabhav Manvi
Birthday
Place of Birth
Sunsign
Hometowm
First Job
High point of your life
Low point of your life
School/College
Sexist actress in Bollywood
Current book you are reading
A minute to pack..5 things you will pick up
Favourite travel destination
5 movies that moved you
First crush....
A secret you would want to share
Favourite dish/ Snack you cant resist
What does style mean to you
You distress by...
What is your mantra for success
One thing you want to change about urself
The last line of your autobiography would read....
Twenty fourth of fourth month of the year.
Saddi Delhi
The Bull- Taurus
Hardcore Delhite
Bigjo's Southex
When I held my kid in my hand for the first time uuumhhh.
I don't remember the low point as ,I always take the learningfrom them.
Bigjo's Southex
Praveen Babi/Deepika/Sushmita
Love collecting books, latest one is Steve Jobs Biography/TheSecret Daily teachings
Cellphone/Kajal pencil/Charger/Plastic money/Lip balm
I love travelling any destination with my loved ones.
Maine Pyar Kiya,Six Days Seven Nights,Bodyguard (Eng-lish),Tare Zamein Par,
In class VI and ofcourse Salman Khan in MPK
shhhhhKyonki Deewaron Ke Bhi Kaan Hote Hain
Am a foodie, from Veg to non veg the list is long , butanything cooked by my Mom.
Wear your attitude
People who disrespect women or are Gender biased
Mein Zindagi ka Sath nibatha chala gaya, har phikar ko dhuanmein udata chala gaya
My height I wish I were tall
And Manvi lived life Kingsize.
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[24] darpan april 2014| |
remember when I started my
career; my father told me Son, youare going to enter a world where
Ipeople around you would not only knowyou by your work, but largely throughyour confidence. It took some time for
me to realize, what he said.
Confidence is one of life's little
essentials except that it isn't that little
and it is one of the most important
things any self respecting person must
master. Confidence could be the
difference between you and that job,
between you and that girl, between you
and that long-drive, between you and
success.
Confidence as a topic may sound
clichd, but if you don't want to look
stupid, it is something you really need.
It takes confidence to step out of ourhouse; it takes confidence to even
cross the road; it takes confidence to
believe in yourself enough to not to do
something embarrassing.
Building your confidence is a never-
ending task. As and when we come
across such confident people, we
LookConfidentwonder from where he/she brings in the
confidence? It doesn't happen
overnight.
Unless you are blessed, confidence
has to be earned; it won't just fall in yourlap. Confidence is about so much more
than just your belief in yourself.
It gets absolutely difficult to measure the
impact; confidence (in what you wear
and how you look) will have on your
prospects, your personality and the way
the world perceives you. Knowing this
that you look good will change the way
you walk, the way you behave and theimpact a glance can make. As long as
you know that you look good, in what
you wear, you feel confident.
We humans follow the law of
conformity. As a society we restrain or
behave in a manner to blend in and
hope that something good will happen
to us eventually.
To really build confidence in your
appearance/look, you will have to find
the right style for YOU. Find that style.
Do not follow others blindly. One would
end up losing one's confidence and
image in absence of this clarity.
Consider your ideas carefully, build up a
collection of images which personify
your style and outfits which look good
on you. Pin them on your wall, look atthem everyday for a couple of weeks
and see if your opinion changes.
Always remember that you must be
comfortable in your clothes. It may take
time to get comfortable with a new look
as it might feel uncomfortable at first.
You must carry on till you get to the
point where it feels normal and you start
feeling in sync with it.
Having confidence in your look will
make a difference to your life. Human
Brains are programmed to respond to
visual appeal first and those who could
manage this, take away the limelight.
Most importantly, one should stay
healthy to look good and feel confident.
Good Clothes cannot make you look
good if you're not healthy and fit. You
shall feel happy with your looks andsport a pleasing demeanor every day.
You will take a lot more pride in your
appearance. It really is worth an effort.
Be Happy. Be Confident!!
Having confidence
in your look will
make a difference to
your life. Human
Brains are
programmed to
respond to visual
appeal first and
those who could
manage this, take
away the limelight.
Contributed by : Rahul Pandey
5/26/2018 Darpan Magzine
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NEEMRANA FORTeemrana is an ancient historical
town in Alwar district of
Rajasthan, India, situated at 122Nkm from Delhi on the Delhi-Jaipur
highway in Behror tehsil. It is situated in
between Behror and shahajahanpur. It
is the site of 16th century hill-fort
occupied by Chauhans till 1947. The
erstwhile ruling family is considered to
be the direct lineage of Prithviraj
Chauhan.
Built from 1464 AD, Neemrana Fort-
Palace is located on a high hillock and
commands magnificent views of thesurrounding beauty. It is among India's
oldest heritage resort hotels, as it wascreated in 1986, While most heritage
resorts near Delhi are born with the
beauty and treasures of history,
Neemrana offers a vibrant site for
magical weekend getaways, feasts,
celebrations, and conferences. This
15th century heritage hotel is ideal to
invent your own past at the dream site
of history. Seven palace wings built over
12 layers tiered into a hill across 2.5
hectares/ 6 acres of garden-palace,
make Neemrana Fort-Palace one of themost unique resorts near Delhi !
Hanging gardens, two pools to swim
out to the horizon, an Ayurvedic Spa,
and India's first zip-line is what the world
comes to experience ! One stay here
will get you started on the discovery of
the best resorts near Delhi.
THE GLASSHOUSE, RISHIKESHhe Glasshouse on the Ganges,
honours an extraordinary
geographical site where theTGanga turns around and flows north
towards its source. This resort inRishikesh is a magical natural spot and
one of the most peaceful hotels in
Uttarakhand. Set in a lychee and
mango orchard of the Maharajas of
Tehri Garhwal, with a garden of tropical
plants, full of rare birds and butterflies, it
has a sand beach of its own unlike the
other hotels in Rishikesh. Your search
for peaceful hotels in Uttarakhand ends
at The Glasshouse on the Ganges. This
resort in Rishikesh offers the unique
opportunity to raft spiritual on India's
holiest waters.
Weekend Getaways
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